CLOSED Like Steak & Shake the employees murdered this place. Did lunch here once the food was awful and the employees were worse. Bad reviews go back a ways, amazing that corporate didn't step in to sort it out. I'll avoid the Red Robin's from now on.
Sans L.
I don't want folks to lose their jobs, but this place won't and shouldn't be in business much longer. When I saw the empty parking lot at 12:11 on a weekday, I should have chosen a different place to eat, but I remembered having a very good French onion soup here before the pandemic. It's gone from the menu. So I ordered a mushroom Swiss burger and fries, instead, with a 9 oz. wine. The burger was tasteless, the fries were not cut from good quality potatoes, and I seriously doubt the wine was 9 ozs. I don't think I ate half and couldn't get out of there fast enough because I felt so sorry for the employees dealing with issues that were clearly the result of corporate decisions and was embarrassed about leaving so much food behind. However, I had to get past the games on the POS system (point of sale...let's be nice) on the table, which extended my stay way past when I was ready to leave.
Donald L.
Great staff! Good Food! Happy hours is the best in town. By the way it doesn't matter who here is taking care of you the staff is Always Friendly.
terri vining
I got the signature burger (the one with an egg on top). So disappointed with the egg. Had to send back twice to get it over easy. Manager was good at replacing it. I still love Red Robin. Just not that burger. Lol
dp1002018
Went today and waited a long time for someone to take our order. Ordered pickles and our drinks. I ordered tea with lemon and came back and no lemon. Had to ask waitress three times for lemon waited and never got our appetizer. Finally hamburgers came out and asked waitress if she forgot pickles and it was like I guess I did but I can turn them in now and we told her not to worry about it. She comes back by and said I did take the pickles off you ticket. I would certainly hope so since we didn’t get any. Saw a manager and her response after telling her about our service was “ oh we are short handed” no apology just like we should understand. For a 45.00 meal for lunch you would think there would be at least some concern for the terrible service. Never again!
Karen Dial
First I must say the service, friendliness & attention to the customer is top notch at this location. The burgers are so juicy but not greasy like other places. The fries were not greasy either & not salty. My mom has to watch her sodium levels so this was great for her. I had the gluten free bun which was one of the best I've had anywhere. Too often the gf buns are hard & dry but not at Red Robin. Yum! Get the bacon cheeseburger or the gourmet burger. I'll be on the lookout for this franchise as I travel.
Tommy Trussell
We arrived about 7pm. Ordered pretty soon, but our food didn't arrive until after 8pm (closing time on Saturday??!!). And the orders were slightly mixed up... my side on another person's plate, one person's drink on another person's ticket. The waiter was friendly and accommodating but kept having to correct things. The burgers were OK (not "gourmet"). The folks having fish were satisfied with the food, but it wasn't spectacular. We had a good visit (the place was mostly empty so we could hear each other) but there was nothing about it that would make us eager to go back.
Jason M.
Have been here twice. Don't waste your time unless you have a lot of it. They are slow, slow, slow. Not sure who does their hiring and training but whoever hired them should consider a career in telemarketing selling extended car warranties because the restaurant biz is not for them.
Riding Crazy
Food was good but took forever to get food and i asked for napkins and took 15 minutes or so to get them and i was already done with my meal. Everyone was chilling in the back talking and avoiding my table. Never got any refills. By far worst customer service I’ve ever seen. Pink hair girl i hope you can do better for next customer.
J “Gruntstyle3011”
Two of us dined in. We're not fancy or uptight, but from the server constantly forgetting order details, such as sides and additional sauces, and the other servers antisocial (almost angry) personalities of walking by our table and plopping down our requested items like a drive-by was a little much. Forgetting things is understandable, but the follow-on attitudes really killed the mood for us.The chicken wrap wasn't horrible, actually it was decent. 4/10 for that one.The Chicken tortilla soup had a consistency that brought me back to something I'd expect out of a MRE. 0/10 recommend that soup to future guests.It's the Hunger Games for sure at this place, let the odds ever be in your favor ladies and gentleman! Good luck!
Saturday evening (6 PM ) not very crowded ,,, -service was fast -- in these times I consider not a disappointment a win
Vince Cotton
I had the Big Tavern burger tonight and it's quite a tasty burger. The patty was well seasoned and the bun was toasted. The endless steak fries were good as well. And the service was excellent. Definitely the place to go for good burgers.
Krystal Marvel
service is always great but Jared was awesome!!!
Amber B.
It was great - we enjoyed the meat and veggie burgers. Highly recommend if you're in a burger mood.
Krystal Elzey Harris
Had an awesome waiter tonight, he made the experience even better than the food which was excellent. I wish I could remember his name!
CLOSED Like Steak & Shake the employees murdered this place. Did lunch here once the food was awful and the employees were worse. Bad reviews go back a ways, amazing that corporate didn't step in to sort it out. I'll avoid the Red Robin's from now on.
I don't want folks to lose their jobs, but this place won't and shouldn't be in business much longer. When I saw the empty parking lot at 12:11 on a weekday, I should have chosen a different place to eat, but I remembered having a very good French onion soup here before the pandemic. It's gone from the menu. So I ordered a mushroom Swiss burger and fries, instead, with a 9 oz. wine. The burger was tasteless, the fries were not cut from good quality potatoes, and I seriously doubt the wine was 9 ozs. I don't think I ate half and couldn't get out of there fast enough because I felt so sorry for the employees dealing with issues that were clearly the result of corporate decisions and was embarrassed about leaving so much food behind. However, I had to get past the games on the POS system (point of sale...let's be nice) on the table, which extended my stay way past when I was ready to leave.
Great staff! Good Food! Happy hours is the best in town. By the way it doesn't matter who here is taking care of you the staff is Always Friendly.
I got the signature burger (the one with an egg on top). So disappointed with the egg. Had to send back twice to get it over easy. Manager was good at replacing it. I still love Red Robin. Just not that burger. Lol
Went today and waited a long time for someone to take our order. Ordered pickles and our drinks. I ordered tea with lemon and came back and no lemon. Had to ask waitress three times for lemon waited and never got our appetizer. Finally hamburgers came out and asked waitress if she forgot pickles and it was like I guess I did but I can turn them in now and we told her not to worry about it. She comes back by and said I did take the pickles off you ticket. I would certainly hope so since we didn’t get any. Saw a manager and her response after telling her about our service was “ oh we are short handed” no apology just like we should understand. For a 45.00 meal for lunch you would think there would be at least some concern for the terrible service. Never again!
First I must say the service, friendliness & attention to the customer is top notch at this location. The burgers are so juicy but not greasy like other places. The fries were not greasy either & not salty. My mom has to watch her sodium levels so this was great for her. I had the gluten free bun which was one of the best I've had anywhere. Too often the gf buns are hard & dry but not at Red Robin. Yum! Get the bacon cheeseburger or the gourmet burger. I'll be on the lookout for this franchise as I travel.
We arrived about 7pm. Ordered pretty soon, but our food didn't arrive until after 8pm (closing time on Saturday??!!). And the orders were slightly mixed up... my side on another person's plate, one person's drink on another person's ticket. The waiter was friendly and accommodating but kept having to correct things. The burgers were OK (not "gourmet"). The folks having fish were satisfied with the food, but it wasn't spectacular. We had a good visit (the place was mostly empty so we could hear each other) but there was nothing about it that would make us eager to go back.
Have been here twice. Don't waste your time unless you have a lot of it. They are slow, slow, slow. Not sure who does their hiring and training but whoever hired them should consider a career in telemarketing selling extended car warranties because the restaurant biz is not for them.
Food was good but took forever to get food and i asked for napkins and took 15 minutes or so to get them and i was already done with my meal. Everyone was chilling in the back talking and avoiding my table. Never got any refills. By far worst customer service I’ve ever seen. Pink hair girl i hope you can do better for next customer.
Two of us dined in. We're not fancy or uptight, but from the server constantly forgetting order details, such as sides and additional sauces, and the other servers antisocial (almost angry) personalities of walking by our table and plopping down our requested items like a drive-by was a little much. Forgetting things is understandable, but the follow-on attitudes really killed the mood for us.The chicken wrap wasn't horrible, actually it was decent. 4/10 for that one.The Chicken tortilla soup had a consistency that brought me back to something I'd expect out of a MRE. 0/10 recommend that soup to future guests.It's the Hunger Games for sure at this place, let the odds ever be in your favor ladies and gentleman! Good luck!
Restaurantji Recommends
Saturday evening (6 PM ) not very crowded ,,, -service was fast -- in these times I consider not a disappointment a win
I had the Big Tavern burger tonight and it's quite a tasty burger. The patty was well seasoned and the bun was toasted. The endless steak fries were good as well. And the service was excellent. Definitely the place to go for good burgers.
service is always great but Jared was awesome!!!
It was great - we enjoyed the meat and veggie burgers. Highly recommend if you're in a burger mood.
Had an awesome waiter tonight, he made the experience even better than the food which was excellent. I wish I could remember his name!