Despite the high prices, insomnia cookies fails to create a welcoming environment for families. The staff, exemplified by the person behind the counter, displayed a shocking lack of patience and understanding towards my children, instead choosing to berate them for their natural excitement. She yelled at them twice to quiet down. Were they being loud? Yes. However it’s unacceptable to ever yell at someone else’s kids. Furthermore, the uncomfortable silence when we walked in only added to the tension, making it clear that this is not a place where families are valued or catered to. It's disappointing to see an ice cream establishment fail to grasp the basic concept that children are prone to excitement and indecision. Overall, Insomnia Cookies falls short in its customer service and atmosphere, making it an unappealing choice for families seeking a pleasant dessert experience. It may be great for college students, but I wouldn’t recommend taking your young kiddos here.
Atmosphere: 1
Food: 2
Service: 1
James Huff
The cookies here are always delicious and warm! Great for a little treat after work or a long study session. The cookies are a bit pricey, but worth it for a late night snack. The employees are always helpful as well.
Atmosphere: 5
Food: 5
Service: 5
Vickie Beasley
Best cookies ever !
Food: 5
Service: 5
Lilly A
Always good! Love that they will deliver too!
Lilly Alas
Always good! Love that they will deliver too!
Kristy Townsend
Ordered some cookies for my student during exams. The driver couldn’t get in touch during the first delivery attempt but after I called them they went back and delivered. My student loved them and I appreciated their effort!
Food: 5
Service: 5
Darren Wende
This establishment does not possess the blessing of god that is a red velvet cookie… other locations go to the fountain of peace and pray for the red velvet cookie, but these… HEATHENS do not and they are contempt with the monstrosity that is their cookie selection without… the illustrious red… velvet… cookie. I will stand for this no longer, my truth must come out, I have been silenced too long, sworn into secrecy and I will be heard.
Atmosphere: 1
Food: 1
Service: 1
Amanda Vincek
Great cookies and friendly staff. The girl at the counter realized I was having anxiety over what to pick, so she gave me her favorite flavor. It was amazing! Will definitely go back the next time we are on Dickson!
Clancy R
Absolutely tasty cookies. Will return next time in Fayetteville. The young lady was so nice.
Christina Bell
The snicker doodle tasted like rotten eggs. The salted caramel was pretty good, and the staff was kind a rude.
Great birthday gift and way to say “I’m thinking of you” for college granddaughter! Delivered to her door on her birthday
Ethan Shoe
Fantastic cookie shop for college students (duh). I tried the snickerdoodle and mint chocolate chunk and both were great, especially warm.
callie rogers
Watched the rudest interaction with the associate and my boyfriend. He wanted two scoops of ice cream and a cookie. He totally spaced on flavors and was just seeing how much it was. When he said what he wanted the associate (female didn’t catch her name) rudely said “You have to tell me what you want first”. I looked at her in disbelief and disgust because of how absolutely rude she said it. When she handed over the ice cream my boyfriend said thank you and she completely ignored him. We will more than likely not be back and the only reason it’s 2 stars is because he said the ice cream and cookie was good. ??
Brandon S
I have been ordering from them for the past 5 years to send to my kids in college and they always do a great job! Deliveries are on time and cookies are always great!
Despite the high prices, insomnia cookies fails to create a welcoming environment for families. The staff, exemplified by the person behind the counter, displayed a shocking lack of patience and understanding towards my children, instead choosing to berate them for their natural excitement. She yelled at them twice to quiet down. Were they being loud? Yes. However it’s unacceptable to ever yell at someone else’s kids. Furthermore, the uncomfortable silence when we walked in only added to the tension, making it clear that this is not a place where families are valued or catered to. It's disappointing to see an ice cream establishment fail to grasp the basic concept that children are prone to excitement and indecision. Overall, Insomnia Cookies falls short in its customer service and atmosphere, making it an unappealing choice for families seeking a pleasant dessert experience. It may be great for college students, but I wouldn’t recommend taking your young kiddos here.
Atmosphere: 1
Food: 2
Service: 1
The cookies here are always delicious and warm! Great for a little treat after work or a long study session. The cookies are a bit pricey, but worth it for a late night snack. The employees are always helpful as well.
Atmosphere: 5
Food: 5
Service: 5
Best cookies ever !
Food: 5
Service: 5
Always good! Love that they will deliver too!
Always good! Love that they will deliver too!
Ordered some cookies for my student during exams. The driver couldn’t get in touch during the first delivery attempt but after I called them they went back and delivered. My student loved them and I appreciated their effort!
Food: 5
Service: 5
This establishment does not possess the blessing of god that is a red velvet cookie… other locations go to the fountain of peace and pray for the red velvet cookie, but these… HEATHENS do not and they are contempt with the monstrosity that is their cookie selection without… the illustrious red… velvet… cookie. I will stand for this no longer, my truth must come out, I have been silenced too long, sworn into secrecy and I will be heard.
Atmosphere: 1
Food: 1
Service: 1
Great cookies and friendly staff. The girl at the counter realized I was having anxiety over what to pick, so she gave me her favorite flavor. It was amazing! Will definitely go back the next time we are on Dickson!
Absolutely tasty cookies. Will return next time in Fayetteville. The young lady was so nice.
The snicker doodle tasted like rotten eggs. The salted caramel was pretty good, and the staff was kind a rude.
Restaurantji Recommends
Really good cookies for our first visit!
Great birthday gift and way to say “I’m thinking of you” for college granddaughter! Delivered to her door on her birthday
Fantastic cookie shop for college students (duh). I tried the snickerdoodle and mint chocolate chunk and both were great, especially warm.
Watched the rudest interaction with the associate and my boyfriend. He wanted two scoops of ice cream and a cookie. He totally spaced on flavors and was just seeing how much it was. When he said what he wanted the associate (female didn’t catch her name) rudely said “You have to tell me what you want first”. I looked at her in disbelief and disgust because of how absolutely rude she said it. When she handed over the ice cream my boyfriend said thank you and she completely ignored him. We will more than likely not be back and the only reason it’s 2 stars is because he said the ice cream and cookie was good. ??
I have been ordering from them for the past 5 years to send to my kids in college and they always do a great job! Deliveries are on time and cookies are always great!