I'm not really a fan of KFC. My husband and I showed up about an hour before closing. I used to work, fast food, so I gave them patience. But they kept looking at us and walking away. After a few minutes, I got tired of them just looking at us so I screamed to get there attention. I work in customer service, so I know how customers are supposed to be treated and I hated acting like a Karen. Ordered our food and we waiting a long time for "fast" food. Another lady came in, and they helped her right away and her food was out within minutes. Few minutes had passed and we were still waiting. And then, when we got our food, it was barely warm. We are gonna be taking our walking butts to the one across town, if at all.
Atmosphere: 1
Food: 4
Service: 1
Vanth Dreadstar
Standard KFC.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
Sherry Avery
Manager rude!! Fort Smith, Ar.Also employees taken thing out restaurant.I was told my order would take 16 minutes. I waited over 30 minutes. Also I witnessed several other customers very unhappy. Very bad place will not be back!!!
I am concluding a review I started on the Poteau KFC which is now closed, smart move KMAC, My goodness, so long story short, really, I wound up having to call KMAC about the Poteau KFC. So, Christopher Gosch sent me a $40 gift card for the KFC part of KMAC. I received it just a few days ago. Thank you Mr Gosch. My entire family ate well on that gift card and everything was wonderful! We had the 16 piece family dinner. 4 sides, Potatoes and gravy (which were separate) but counted as 1, A+; Fries, OMGOSH, fresh and so good. I love the seasoning on the fries! Mac and cheese, excellent pasta was done perfectly!The coleslaw was made like I prepare it! Sweet and savory all in the same bite. I couldn't help but finish it off for lunch! The chicken was cooked to perfection. We ordered half Original and half Extra Crispy. Both buckets were built the same just 2 different breadings, just as we ordered it.Thank you for correcting the mistake made in Poteau KFC store and thank you for closing the KFC portion of the Poteau store.Thank you to the Folks who work Second Shift in the Hwy 71 Ft Smith Arkansas KFC, For knowing what and how to serve food.Again, Thank you Christopher Gosch for taking the time to go above and beyond to right a wrong. You are a kind person who deserves to be in the position u r in. Thank you for being positive and understanding through my complaints concerning the closed store . I apologize we were done eating before I thought about pictures!!!The people who work at the store we used the gift card in, were great!! Thank you All!!Parking: Always free parking in Ft Smith Arkansas.Kid-friendliness: Very person friendly no matter the age.Wheelchair accessibility: Yes yes yes
Food: 4
Recommended dishes: Cole Slaw, Fried Chicken, Mashed Potatoes, Secret Recipe Fries, Chicken Sandwich, Mac N Cheese, Chicken Bucket
Denny B.
It took a while for anyone to take my order. The person behind me received his order before I did. When I finally received my order, it was wrong right off the bat. A drive thru order came inside to get her order corrected while I was waiting. Too many kids and not enough responsible adults.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Fried Chicken
Rob Stevenson (OK ROB)
Everything was great. Service was above par for KFCs in general.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, 2 PC Breast & Wing Combo, Fried Chicken, 5 Piece Tender Big Box, 12 Piece Tender Only, 12 Piece Tender Family Meal, Mashed Potatoes, 8 Piece Tender Only, Chicken Bucket, Tenders Combo
Skyler Hittner
Third time my order has not been up to standard. The tenders 2 times have been very small. Some would consider nugget size. Then the third time the tenders were extremely old.
Marcus was hateful and condescending. The food was terrible.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cole Slaw, 5 Piece Tender Big Box, Mashed Potatoes, Famous Bowl
Good like
Atmosphere: 4
Food: 5
Service: 5
I love the food plus my daughter works there. So happy for her. KFC has a real good worker.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tenders Combo
The wonderful human taking the orders in the drive thru really made my night! Great experience ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Mashed Potatoes
I'm not really a fan of KFC. My husband and I showed up about an hour before closing. I used to work, fast food, so I gave them patience. But they kept looking at us and walking away. After a few minutes, I got tired of them just looking at us so I screamed to get there attention. I work in customer service, so I know how customers are supposed to be treated and I hated acting like a Karen. Ordered our food and we waiting a long time for "fast" food. Another lady came in, and they helped her right away and her food was out within minutes. Few minutes had passed and we were still waiting. And then, when we got our food, it was barely warm. We are gonna be taking our walking butts to the one across town, if at all.
Atmosphere: 1
Food: 4
Service: 1
Standard KFC.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
Manager rude!! Fort Smith, Ar.Also employees taken thing out restaurant.I was told my order would take 16 minutes. I waited over 30 minutes. Also I witnessed several other customers very unhappy. Very bad place will not be back!!!
Always yummy!
Atmosphere: 5
Food: 5
Service: 5
Food was cold
Great and friendlyParking: Lots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Little, Famous Bowl
Restaurantji Recommends
I am concluding a review I started on the Poteau KFC which is now closed, smart move KMAC, My goodness, so long story short, really, I wound up having to call KMAC about the Poteau KFC. So, Christopher Gosch sent me a $40 gift card for the KFC part of KMAC. I received it just a few days ago. Thank you Mr Gosch. My entire family ate well on that gift card and everything was wonderful! We had the 16 piece family dinner. 4 sides, Potatoes and gravy (which were separate) but counted as 1, A+; Fries, OMGOSH, fresh and so good. I love the seasoning on the fries! Mac and cheese, excellent pasta was done perfectly!The coleslaw was made like I prepare it! Sweet and savory all in the same bite. I couldn't help but finish it off for lunch! The chicken was cooked to perfection. We ordered half Original and half Extra Crispy. Both buckets were built the same just 2 different breadings, just as we ordered it.Thank you for correcting the mistake made in Poteau KFC store and thank you for closing the KFC portion of the Poteau store.Thank you to the Folks who work Second Shift in the Hwy 71 Ft Smith Arkansas KFC, For knowing what and how to serve food.Again, Thank you Christopher Gosch for taking the time to go above and beyond to right a wrong. You are a kind person who deserves to be in the position u r in. Thank you for being positive and understanding through my complaints concerning the closed store . I apologize we were done eating before I thought about pictures!!!The people who work at the store we used the gift card in, were great!! Thank you All!!Parking: Always free parking in Ft Smith Arkansas.Kid-friendliness: Very person friendly no matter the age.Wheelchair accessibility: Yes yes yes
Food: 4
Recommended dishes: Cole Slaw, Fried Chicken, Mashed Potatoes, Secret Recipe Fries, Chicken Sandwich, Mac N Cheese, Chicken Bucket
It took a while for anyone to take my order. The person behind me received his order before I did. When I finally received my order, it was wrong right off the bat. A drive thru order came inside to get her order corrected while I was waiting. Too many kids and not enough responsible adults.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Fried Chicken
Everything was great. Service was above par for KFCs in general.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, 2 PC Breast & Wing Combo, Fried Chicken, 5 Piece Tender Big Box, 12 Piece Tender Only, 12 Piece Tender Family Meal, Mashed Potatoes, 8 Piece Tender Only, Chicken Bucket, Tenders Combo
Third time my order has not been up to standard. The tenders 2 times have been very small. Some would consider nugget size. Then the third time the tenders were extremely old.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Mashed Potatoes
This was one of the cleanest KFC's I've ever been
Atmosphere: 5
Food: 5
Service: 5