First and foremost I would just like to say that I have never in my 40 years of being on this earth have I ever experienced such disregard for potential customers. Having spent over two decades in the customer service field I am aware of the good and the bad that comes along with it. You can have disgruntled customers that can never be satisfied and you also have customers that are appreciative of the service that is provided. In this particular case it was the employees/management that has left me with a sour taste of disappointment and frustration. Story time: On Sunday March 24th my family of six (3 kids ages 16-10 and 3 adults) wanted to try a pizza place we have never been to. For context my wife and our two children do not live in Arkansas. We came for a weekend visit for my wife to meet her long lost father and little sister. As we concluded family photos on Sunday (which was a blast) we chose pizza as the meal of choice to celebrate and put a good ending to our weekend before we headed back to Oklahoma. We unanimously chose Raduno based off their high rating and appealing food photos online. Once we arrived we paid the parking fee for two hours of parking and headed to the restaurant. Once inside we were told there would be a 30 minutes wait, so we provided a name and contact number so we could be reached when a table for us would be available. We chose to sit on the patio area to wait for our seating because the interior waiting area was already at capacity. While waiting outside for the initial 30 minutes we were approached by multiple homeless people asking for money. This is not anything new to me but one of them was trying to talk to my 12 year old daughter. After I told the man to leave I ventured back inside to ensure of seating would be on time. The host (who was very polite and courteous) informed me that the table was not ready yet and that they were just waiting on the other patrons to pay and then we would be escorted to our seats. I thanked the host for being transparent and proceeded back outside to let my family know that the table was not ready just yet. During this time frame there were at least 10 or more patrons that have left the restaurant but there were also groups of people that would also wait for a table and were seated before us. At least 3 sets of people were seated while we waited outside. So now we are at 60 minutes of waiting so I go back inside and spoke to the host about the possibility of just splitting us in two groups of three people. I explained to the host that this would eliminate the wait time considering there were multiple tables that could accommodate three people as I stood there talking to the host. I also informed the host that we could even do two separate checks as if we weren’t in the same group. The host refused my request and I asked why and the host said, “that’s not how we do things here.” At this point I have become upset, I have three kids and two other adults who are very hungry at this point and have to endure the shame of sitting outside as if we were mere spectacles for everyone inside get to watch as we sat outside amongst ourselves and the random homeless people passing by. After a total 1hr and 45 minutes waiting I make my last attempt to see if the host has made any provisions or even a better eta for us to be seated and once again I was shot down with my proposal for separate seating and at this point the host says that even though the group we have been waiting on the entire time has finally paid but they are still at the table chatting amongst themselves. At this point I just turned and walked out. I had to explain to my family yet again that we are still going to have to wait. But this time my wife wouldn’t stand for it. We had already paid for two hours of parking and we sat outside for almost two hours, which means by the time we get seated and ordered food, received food, ate food and paid for food that would be an additional hour so I would’ve had to pay for parking a second time. In summary I will never return to this place again.
Atmosphere: 1
Service: 1
Chasity Cooper
Unsure if It was due to the race of my husband and children, or just extremely poor management. The treatment we received at this restaurant was appalling to say the least. After 45 years, I found my dad! Thanks to a simple Ancestry DNA kit, I took two learn, my nationality. I located my dad and BONUS 3 sisters. We drove in from Oklahoma to meet my dad and youngest sister. We took some photos together and planned to have lunch and get to know each other. Upon our arrival, we were told The wait was going to be about thirty minutes. The inside waiting area was super small so we opted to sit outside on the patio and wait. About 45 minutes later, He hadn't heard anything. So we went back in to check on the status of our table. They were waiting on "THE" table to leave. Went back out proceeded to chit-chat. A little while longer, people continued to leave still, we had not been sat. We went in again. Still nothing available. We then asked if we could Just sit out on the patio and eat. We were told "No. the patio was not open." Waited a bit longer. At this point over an hour has passed. No table this time they say "they have paid they are just chit chatting" I asked if we could go ahead and order our food so that when the table was ready are food would be too. "No. We can't do that". Ok. Again we wait.... STILL NO TABLE. People continue to leave. There are multiple tables open at this point. We then ask if we could just be sat separately. We told them we could pay separately. It would be like we were two separate parties. He leaves to consult the manager. Comes back and says "we don't do that". I'm stunned. My husband is black and my children are mixed. I didn't notice any other African American patrons. Now, considering we spent most of our time there outside. I could be mistaken. However, I cannot for the life of me. Think of any other reason we were basically refused service. After having waited for over an hour and a half and provided multiple solutions. We were repeatedly told no and turned away. To say they ruined what should have been the perfect ending to a very important day would be an understatement. I would also like to note. You must pay for parking in 2 hr increments. At this point even if we would have gotten a table we would have had to pay again for parking.
Justin Charles (Ozark Explorer)
I was in town for the Little Rock Marathon and went to midtown to get food.This was a nice place. It was incredibly clean, modern, and inviting. I ordered a shrimp pasta dish that was delicious and had a beer. It is mildly pricey, but considering the location and that it's in the city, I actually think it's not bad.The dish I got was more a European proportion, which I actually think is a plus. I didn't need any more food than that. It was perfect.
Atmosphere: 5
Food: 5
Service: 5
Jessica Abram
Great service and great food! The location is right in the heart of SOMA!
Atmosphere: 5
Food: 5
Service: 5
Rory Wood
Great restaurant and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
BS K.
The food and service were great. I would recommend larger portions for the price. In addition, the entree comes with nothing (bread,side salad,etc). Nice atmosphere but can be loud.
Ashley Duncan
Cool atmosphere, okay food. Came in on a Saturday afternoon and was surprised to see so many open tables. We ordered a margherita pizza and it had a flavor, to put to it nicely, like no other. Perhaps I’m just not used to brick oven pizza? Our server spent a lot of time at the bar chatting with her coworkers. This spot fits the SOMA vibe in which it delivered in looks, but not taste.
Atmosphere: 4
Food: 3
Service: 3
Bayly Eley
Always fantastic food. Service can be a little inconsistent, but it's typically very good. The atmosphere is great!
My granddaughter ordered a boba drink. The drink was brought, but no boba. When we asked we were told they were out. That’s fine, but we should have been told and then we were charged for the boba drink.Also, I looked on line for the menu. It boasted that the pasta was made in house. There was absolutely nothing stating that pasta wasn’t available until after 3. We were eating at 1. All of us looking forward to pasta…not a brunch menu.With that being said, what we had was delicious. Just not what we wanted.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Extra Eggs 1
Alexis Good
The burrata special is an absolute must, whatever it is. My favorite is the jalapeño pesto one, but they have all been amazing. High quality everything. The best food in Little Rock. Drinks are delicious and creative and fresh. Staff is always awesome. Worth the wait, every time. Love love love Raduno!
Perfect place to visit for a nice dinner. Great craft beer, wine, and drink options. The food was wonderful and the service was prompt and friendly. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan
Taylor LoBue
Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Rye L.
Really delicious food. Salad was on point. The pizza and crust were incredible. My husband had the beef with polenta and raved about it. Only thing I'd say is serve the tomato sauce warm with the cheese bread starter.
Jared Butler
Great chicken parmesan!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan
Molly D.
Went for apps and wine. Great menu for appetizers and large wine selection we got three apps all were AMAZING and a bottle of Pet Nat.
First and foremost I would just like to say that I have never in my 40 years of being on this earth have I ever experienced such disregard for potential customers. Having spent over two decades in the customer service field I am aware of the good and the bad that comes along with it. You can have disgruntled customers that can never be satisfied and you also have customers that are appreciative of the service that is provided. In this particular case it was the employees/management that has left me with a sour taste of disappointment and frustration. Story time: On Sunday March 24th my family of six (3 kids ages 16-10 and 3 adults) wanted to try a pizza place we have never been to. For context my wife and our two children do not live in Arkansas. We came for a weekend visit for my wife to meet her long lost father and little sister. As we concluded family photos on Sunday (which was a blast) we chose pizza as the meal of choice to celebrate and put a good ending to our weekend before we headed back to Oklahoma. We unanimously chose Raduno based off their high rating and appealing food photos online. Once we arrived we paid the parking fee for two hours of parking and headed to the restaurant. Once inside we were told there would be a 30 minutes wait, so we provided a name and contact number so we could be reached when a table for us would be available. We chose to sit on the patio area to wait for our seating because the interior waiting area was already at capacity. While waiting outside for the initial 30 minutes we were approached by multiple homeless people asking for money. This is not anything new to me but one of them was trying to talk to my 12 year old daughter. After I told the man to leave I ventured back inside to ensure of seating would be on time. The host (who was very polite and courteous) informed me that the table was not ready yet and that they were just waiting on the other patrons to pay and then we would be escorted to our seats. I thanked the host for being transparent and proceeded back outside to let my family know that the table was not ready just yet. During this time frame there were at least 10 or more patrons that have left the restaurant but there were also groups of people that would also wait for a table and were seated before us. At least 3 sets of people were seated while we waited outside. So now we are at 60 minutes of waiting so I go back inside and spoke to the host about the possibility of just splitting us in two groups of three people. I explained to the host that this would eliminate the wait time considering there were multiple tables that could accommodate three people as I stood there talking to the host. I also informed the host that we could even do two separate checks as if we weren’t in the same group. The host refused my request and I asked why and the host said, “that’s not how we do things here.” At this point I have become upset, I have three kids and two other adults who are very hungry at this point and have to endure the shame of sitting outside as if we were mere spectacles for everyone inside get to watch as we sat outside amongst ourselves and the random homeless people passing by. After a total 1hr and 45 minutes waiting I make my last attempt to see if the host has made any provisions or even a better eta for us to be seated and once again I was shot down with my proposal for separate seating and at this point the host says that even though the group we have been waiting on the entire time has finally paid but they are still at the table chatting amongst themselves. At this point I just turned and walked out. I had to explain to my family yet again that we are still going to have to wait. But this time my wife wouldn’t stand for it. We had already paid for two hours of parking and we sat outside for almost two hours, which means by the time we get seated and ordered food, received food, ate food and paid for food that would be an additional hour so I would’ve had to pay for parking a second time. In summary I will never return to this place again.
Atmosphere: 1
Service: 1
Unsure if It was due to the race of my husband and children, or just extremely poor management. The treatment we received at this restaurant was appalling to say the least. After 45 years, I found my dad! Thanks to a simple Ancestry DNA kit, I took two learn, my nationality. I located my dad and BONUS 3 sisters. We drove in from Oklahoma to meet my dad and youngest sister. We took some photos together and planned to have lunch and get to know each other. Upon our arrival, we were told The wait was going to be about thirty minutes. The inside waiting area was super small so we opted to sit outside on the patio and wait. About 45 minutes later, He hadn't heard anything. So we went back in to check on the status of our table. They were waiting on "THE" table to leave. Went back out proceeded to chit-chat. A little while longer, people continued to leave still, we had not been sat. We went in again. Still nothing available. We then asked if we could Just sit out on the patio and eat. We were told "No. the patio was not open." Waited a bit longer. At this point over an hour has passed. No table this time they say "they have paid they are just chit chatting" I asked if we could go ahead and order our food so that when the table was ready are food would be too. "No. We can't do that". Ok. Again we wait.... STILL NO TABLE. People continue to leave. There are multiple tables open at this point. We then ask if we could just be sat separately. We told them we could pay separately. It would be like we were two separate parties. He leaves to consult the manager. Comes back and says "we don't do that". I'm stunned. My husband is black and my children are mixed. I didn't notice any other African American patrons. Now, considering we spent most of our time there outside. I could be mistaken. However, I cannot for the life of me. Think of any other reason we were basically refused service. After having waited for over an hour and a half and provided multiple solutions. We were repeatedly told no and turned away. To say they ruined what should have been the perfect ending to a very important day would be an understatement. I would also like to note. You must pay for parking in 2 hr increments. At this point even if we would have gotten a table we would have had to pay again for parking.
I was in town for the Little Rock Marathon and went to midtown to get food.This was a nice place. It was incredibly clean, modern, and inviting. I ordered a shrimp pasta dish that was delicious and had a beer. It is mildly pricey, but considering the location and that it's in the city, I actually think it's not bad.The dish I got was more a European proportion, which I actually think is a plus. I didn't need any more food than that. It was perfect.
Atmosphere: 5
Food: 5
Service: 5
Great service and great food! The location is right in the heart of SOMA!
Atmosphere: 5
Food: 5
Service: 5
Great restaurant and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
The food and service were great. I would recommend larger portions for the price. In addition, the entree comes with nothing (bread,side salad,etc). Nice atmosphere but can be loud.
Cool atmosphere, okay food. Came in on a Saturday afternoon and was surprised to see so many open tables. We ordered a margherita pizza and it had a flavor, to put to it nicely, like no other. Perhaps I’m just not used to brick oven pizza? Our server spent a lot of time at the bar chatting with her coworkers. This spot fits the SOMA vibe in which it delivered in looks, but not taste.
Atmosphere: 4
Food: 3
Service: 3
Always fantastic food. Service can be a little inconsistent, but it's typically very good. The atmosphere is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Charcuterie Board, Italian Beef, Beef Carpaccio, Whipped Feta, Margherita Pizza
My granddaughter ordered a boba drink. The drink was brought, but no boba. When we asked we were told they were out. That’s fine, but we should have been told and then we were charged for the boba drink.Also, I looked on line for the menu. It boasted that the pasta was made in house. There was absolutely nothing stating that pasta wasn’t available until after 3. We were eating at 1. All of us looking forward to pasta…not a brunch menu.With that being said, what we had was delicious. Just not what we wanted.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Extra Eggs 1
The burrata special is an absolute must, whatever it is. My favorite is the jalapeño pesto one, but they have all been amazing. High quality everything. The best food in Little Rock. Drinks are delicious and creative and fresh. Staff is always awesome. Worth the wait, every time. Love love love Raduno!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Perfect place to visit for a nice dinner. Great craft beer, wine, and drink options. The food was wonderful and the service was prompt and friendly. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan
Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Really delicious food. Salad was on point. The pizza and crust were incredible. My husband had the beef with polenta and raved about it. Only thing I'd say is serve the tomato sauce warm with the cheese bread starter.
Great chicken parmesan!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan
Went for apps and wine. Great menu for appetizers and large wine selection we got three apps all were AMAZING and a bottle of Pet Nat.