The new owners said that I was arguing with them and corporate when I was just saying how I did it before we got the proper training and now I haven’t seen my checks from both new and old owners of this establishment the new owner won’t take any of my calls I would like everyone to know that the new owner doesn’t care about his employees that quit because quote I didn’t have enough training to be on schedule so they didn’t schedule me to for a week
Jordan B.
The new owners have really whipped this place into shape! The food is sooo much better! The store is clean, the staff is friendly, this is somewhere I will definitely return too! I've been by twice this week and the owners are there making sure that everything is fantastic for guests. I'll be telling my friends and family that great barbecue without all the fuss is back! Seriously you need to come by and meet the new owners if you've had a bad experience at this location, they will get you take care of!
David S.
Wow!!!!! What a difference a new owner can do! The food is so much better than it was before. I came in the restaurant because I was really craving some pulled pork. As I walked in, I was greeted with a smile and noticed it was cleaner than before and updated a bit. I asked the guy behind the counter what happened and he mentioned that they had new franchise owners. I ended up leaving with much more food than expected. The pulled pork is amazing and tried their jalapeño cheddar sausage...OMG, so good! Plus their sides did not taste like they were 2 days old. I will be back again and will let friends know that this location has improved tremendously!
Charles Flaig
I placed an online order here over a month ago and when we arrived for pick up were informed they did not have any of the items we ordered available. No refund offered, no compensation. I have sent an email to the customer feedback email with no response and have been in store multiple times asking how I can get my money back, I have been told 4 times an owner or manager would get in contact with me.. that has not happened. I am still waiting for my refund of $50 from February 2nd. What horrendous customer service!
Atmosphere: 1
Food: 1
Service: 1
Ben Williams
This place is a joke! There's absolutely nothing good to say. It's like there's no management & the owners never stop by to check on things. I feel bad for the employees because I'm sure they constantly have to apologize to customers. This used to be a good place to have some BBQ, those days are long gone!
Atmosphere: 1
Food: 1
Service: 1
tami mcclung
March 20th 12pm went Dickeys in Rogers arkansas, several people including ourselves wanting to dine there, it was closed.. several months ago we had the same problem.. we won’t try again!!!
Shelly Stuart
My husband and I came here for dinner, employees didn't care, food was ice cold. Don't go here if you want hot food
Atmosphere: 1
Food: 1
Service: 1
K Stuart
Went there for first time, was craving a good hot BBQ sandwich. My meat was cold,BBQ was straight out of fridge which made my meal even colder. Asked staff if my meal was supposed to be cold and they said it was hot. 120 degrees,but cold to touch. Instead of trying to help me they told me to get the f___ out of there store. Would not recommend to anyone. Good thing Subway was next door, good hot food!!!
Atmosphere: 1
Food: 1
Service: 1
Lisa Gayle
Ordered for a staff lunch for delivery and it never showed up. They never called but they charged my credit card over $180. They won’t even take calls to remedy a concern or situation.
Atmosphere: 1
Food: 1
Service: 1
Keith A.
I would like to give no star!! I've worked in restaurants for over 30 years, and operate one as well. Windows,door frames, glass on the chandeliers, floor in foh, bathrooms, walls all have build up!! visually the kitchen is dingy, paint missing from side wall on the left side, right side all has dots where something looks to been taped up and took down over and over. Multiple light bulbs out in front kitchen are out, looks like all hood lights where out or off. Now the food....... Cold meat no sauce French fries are the most horribly cut ever like a 10 year old first time, which made them impossible to fry evenly! No hats on one no gloves on another one, finished making my meal and while on the phone............ Had to say hello like three times increasingly louder each time to get help when I arrived and they had not even started my food I had put in 15 min before! This is a 20 min encounter at this restaurant. I do not want anything because I have absolutely no intention at all of ever visiting Dickey's again!! There are multiple people on many levels failing each other, and my hope is this is taking seriously before this store is on the news.
The employees were definitely not in a hurry nor did they care that ppl were waiting to order. They kept going into the back for unknown reasons for odd amounts of time. They kept acting strange as well. Took us over 30 minutes to get 2 sandwiches and fries. I've been to Dickey's BBQ before in other towns and never had issues. I felt like I was dealing with the bench warmers from the 2nd string's 3rd string players.
Atmosphere: 2
Food: 3
Service: 1
Shayla P.
Bless it. This is just sad. Used to be my go-to for Que. Save your money bc 29$ for greasy, bad bbq is downright criminal. IF they even have product. This has to be an owner issue. Not all locations are this run down, dirty, and pitiful. I felt bad for the employees
Dimas Melchor
I usually do not hand a one star out so lightly, but Dickey’s …. Come on! I visited this location two years ago and it has gone down hill since. I placed an order for pick up for late after noon. I placed this order via online in the morning 3/3/24 to give the team plenty of time to prep.When I arrived , it was barren and I waited for approximately 5-10 min for someone to show up. The order was not ready, they could not even find the order in their tickets. During this time, I witnessed a few potentialCustomers walk in wait and walk out.After showing them my information on my email receipt, they made my order. The food was pretty bad. Brisket was tough and cold. Pulled pork was very dry. I was highly disappointed because this bulk order for my father’s birthday that we were celebrating.We all agreed that we don’t think we would eat at dickeys again. Luckily the sides we made at home saved the dinner.I’m willing to give y’all another chance but please do better and get your processes in line.
Atmosphere: 2
Food: 2
Service: 1
Brendan
Worst BBQ i have ever had the chicken was cold and gray. The pop machine was out of everything we couldn’t even get water. The guy who helped us could only talk about leaving at 4. I was actively telling people coming in not to waste their money. Shut this place down and give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Ruth Tisdale
I should've read the reviews before eating here. Came to Dickey's because I know of Dickey the chain to be a good BBQ joint. This place though is HORRIBLE! As others have said, they consistently have no food, the soda machine didn't work, the ribs and brisket tasted OLD with no seasoning. Fries were horrible....I mean the food was just not edible. The health department should really come in and inspect some of the dates on the food because i definitely think they are serving old/expired food. Please believe the 1 star ratings. They aren't lying.
The new owners said that I was arguing with them and corporate when I was just saying how I did it before we got the proper training and now I haven’t seen my checks from both new and old owners of this establishment the new owner won’t take any of my calls I would like everyone to know that the new owner doesn’t care about his employees that quit because quote I didn’t have enough training to be on schedule so they didn’t schedule me to for a week
The new owners have really whipped this place into shape! The food is sooo much better! The store is clean, the staff is friendly, this is somewhere I will definitely return too! I've been by twice this week and the owners are there making sure that everything is fantastic for guests. I'll be telling my friends and family that great barbecue without all the fuss is back! Seriously you need to come by and meet the new owners if you've had a bad experience at this location, they will get you take care of!
Wow!!!!! What a difference a new owner can do! The food is so much better than it was before. I came in the restaurant because I was really craving some pulled pork. As I walked in, I was greeted with a smile and noticed it was cleaner than before and updated a bit. I asked the guy behind the counter what happened and he mentioned that they had new franchise owners. I ended up leaving with much more food than expected. The pulled pork is amazing and tried their jalapeño cheddar sausage...OMG, so good! Plus their sides did not taste like they were 2 days old. I will be back again and will let friends know that this location has improved tremendously!
I placed an online order here over a month ago and when we arrived for pick up were informed they did not have any of the items we ordered available. No refund offered, no compensation. I have sent an email to the customer feedback email with no response and have been in store multiple times asking how I can get my money back, I have been told 4 times an owner or manager would get in contact with me.. that has not happened. I am still waiting for my refund of $50 from February 2nd. What horrendous customer service!
Atmosphere: 1
Food: 1
Service: 1
This place is a joke! There's absolutely nothing good to say. It's like there's no management & the owners never stop by to check on things. I feel bad for the employees because I'm sure they constantly have to apologize to customers. This used to be a good place to have some BBQ, those days are long gone!
Atmosphere: 1
Food: 1
Service: 1
March 20th 12pm went Dickeys in Rogers arkansas, several people including ourselves wanting to dine there, it was closed.. several months ago we had the same problem.. we won’t try again!!!
My husband and I came here for dinner, employees didn't care, food was ice cold. Don't go here if you want hot food
Atmosphere: 1
Food: 1
Service: 1
Went there for first time, was craving a good hot BBQ sandwich. My meat was cold,BBQ was straight out of fridge which made my meal even colder. Asked staff if my meal was supposed to be cold and they said it was hot. 120 degrees,but cold to touch. Instead of trying to help me they told me to get the f___ out of there store. Would not recommend to anyone. Good thing Subway was next door, good hot food!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered for a staff lunch for delivery and it never showed up. They never called but they charged my credit card over $180. They won’t even take calls to remedy a concern or situation.
Atmosphere: 1
Food: 1
Service: 1
I would like to give no star!! I've worked in restaurants for over 30 years, and operate one as well. Windows,door frames, glass on the chandeliers, floor in foh, bathrooms, walls all have build up!! visually the kitchen is dingy, paint missing from side wall on the left side, right side all has dots where something looks to been taped up and took down over and over. Multiple light bulbs out in front kitchen are out, looks like all hood lights where out or off. Now the food....... Cold meat no sauce French fries are the most horribly cut ever like a 10 year old first time, which made them impossible to fry evenly! No hats on one no gloves on another one, finished making my meal and while on the phone............ Had to say hello like three times increasingly louder each time to get help when I arrived and they had not even started my food I had put in 15 min before! This is a 20 min encounter at this restaurant. I do not want anything because I have absolutely no intention at all of ever visiting Dickey's again!! There are multiple people on many levels failing each other, and my hope is this is taking seriously before this store is on the news.
Restaurantji Recommends
The employees were definitely not in a hurry nor did they care that ppl were waiting to order. They kept going into the back for unknown reasons for odd amounts of time. They kept acting strange as well. Took us over 30 minutes to get 2 sandwiches and fries. I've been to Dickey's BBQ before in other towns and never had issues. I felt like I was dealing with the bench warmers from the 2nd string's 3rd string players.
Atmosphere: 2
Food: 3
Service: 1
Bless it. This is just sad. Used to be my go-to for Que. Save your money bc 29$ for greasy, bad bbq is downright criminal. IF they even have product. This has to be an owner issue. Not all locations are this run down, dirty, and pitiful. I felt bad for the employees
I usually do not hand a one star out so lightly, but Dickey’s …. Come on! I visited this location two years ago and it has gone down hill since. I placed an order for pick up for late after noon. I placed this order via online in the morning 3/3/24 to give the team plenty of time to prep.When I arrived , it was barren and I waited for approximately 5-10 min for someone to show up. The order was not ready, they could not even find the order in their tickets. During this time, I witnessed a few potentialCustomers walk in wait and walk out.After showing them my information on my email receipt, they made my order. The food was pretty bad. Brisket was tough and cold. Pulled pork was very dry. I was highly disappointed because this bulk order for my father’s birthday that we were celebrating.We all agreed that we don’t think we would eat at dickeys again. Luckily the sides we made at home saved the dinner.I’m willing to give y’all another chance but please do better and get your processes in line.
Atmosphere: 2
Food: 2
Service: 1
Worst BBQ i have ever had the chicken was cold and gray. The pop machine was out of everything we couldn’t even get water. The guy who helped us could only talk about leaving at 4. I was actively telling people coming in not to waste their money. Shut this place down and give me a refund.
Atmosphere: 1
Food: 1
Service: 1
I should've read the reviews before eating here. Came to Dickey's because I know of Dickey the chain to be a good BBQ joint. This place though is HORRIBLE! As others have said, they consistently have no food, the soda machine didn't work, the ribs and brisket tasted OLD with no seasoning. Fries were horrible....I mean the food was just not edible. The health department should really come in and inspect some of the dates on the food because i definitely think they are serving old/expired food. Please believe the 1 star ratings. They aren't lying.
Atmosphere: 1
Food: 1
Service: 1