Bed smelled like human Urine, that wasn't even the end there was what looked like dried vomit down the wall at the top of the bed and nightstand side. We pulled the mattress to see if something was behind it. Just a dingy yellow hard blanket on bed Absolutely Disgusting. We left and are disputing charges on our credit card. Multiple Intoxicated people at the bar, in Lobby. No Security, pitch black parking lot, homeless man came up to our car. Woman at the desk seemed overwhelmed. Clearly Not up to Hilton Standards. I would Never recommend this hotel to anyone.
Eric Maule
Updating Menu
Atmosphere: 5
Food: 5
Service: 5
N2657NOjohns
I am a Hilton Honors Member and we had an incident where something was stolen out of the room. We contacted management, and they were rude and accussed us and hung up on us. Then we reached out and sent emails to the management as follow up and they never responded. This is a poorly managed hotel. I tried calling the Corporate office and was sent to a person in Japan that did not have all the facts and argued with me! I live and work and have a business in Avondale and WILL not support this hotel again, until we get an official acknowledgement from the management team! JSweet
David K.
Good service and good food in a hotel. Nice comfy indoor and outdoor dining areas. Open 6pm-10pm I believe, has a mini bar with TV.
Deanndra Mckenzie
Rooms really need to be fixed up for the amount per night they charge and the breakfast buffet was okay but should be expanded more because it actually has the potential to make more than what they offer.
Atmosphere: 2
Food: 2
Service: 3
Brenda4755
When checking in I inquired if there was a suite avail and was told there were. I then requested an upgrade but was told that there would be the charge for the suite! I’m not sure why they would not give a guest a little perk, that costs them nothing! They would rather let that room go unused!! We have been traveling for 5 days and have been upgraded at Drury Inns and Best Western for no additional charge each night!!
InHouseCounsel
This used to be my preferred hotel in the area, but it has gone downhill, It seems like there is a lot of cost cutting, even though the rooms cost almost twice as much this trip. First, the room was filthy- trash on the floor and sticky surfaces. Second, the gym is undersized and the equipment is broken, and has been for months. Third, they used to still provide a free breakfast for Diamond members, despite the change in Hilton policy, Now, the $10 credit does not even pay for breakfast, and the quality of the food has gone way down. The hot options were a tray of hard, cold scrambled "eggs" and greasy bacon- I did not see an option to even order other eggs. The staff was very friendly and tried to be helpful, but it seemed like they were struggling.
dmas6
This hotel is located in what appears to be hotel row. We arrive very late and just needed somewhere to stay and I’ve always liked the Hilton brand. The hotel did not disappoint. We had two very comfortable beds and a clean bathroom and were able to get back on the road in the morning. I wish I could’ve stayed longer to enjoy the breakfast but had to leave. I would stay again.
LetMeGetAway
This review is coming in late...stayed here a few days earlier this year. Had no issues with the hotel or staff or service. Everything was up to par and as expected. I chose this hotel because of the price and location. It has very easy off/on access to I-10 freeway, and also isn't too terrible far from the 303 and 101 freeways. Many food and shopping options within a few miles. You will need a vehicle.
Dewayne Losey
My wife and I came to meet friends on a Friday night. The place was not busy. The people at the bar about four people outside and six of us but only two of us ordered food around 7:30pm. We didn't get our food until about an hour and a half. We noticed the cook just sipping soda staring at our group for about ten minutes. The server was avoiding us. When I asked about our food, she got snippy with me.
Great food & drinks and service/atmosphere fantastic.
crosscountry992
Overall hotel is average, dated but standard HGI decor. Unfortunately a majority of the fitness center is broken and communication and follow up from the hotel was disappointing. Better options in the area, especially at this price point.
Patty L
Burgers were Amazing, juicy flavorful, seasoned fries. Fresh Ranch dressing for kids chic tenders. Fried Green Beans are now a New Favorite for this clan. Jodi you Rock. She was super busy, made time for each guest!!
115gloria
We’ve stayed at this Hilton many times. The last time the pillow cases had fecal matter, this time there were cockroaches. Won’t be staying here again.The room was otherwise nice. But I booked a King, and they gave me two queens. I do like the digital checkin.
Bed smelled like human Urine, that wasn't even the end there was what looked like dried vomit down the wall at the top of the bed and nightstand side. We pulled the mattress to see if something was behind it. Just a dingy yellow hard blanket on bed Absolutely Disgusting. We left and are disputing charges on our credit card. Multiple Intoxicated people at the bar, in Lobby. No Security, pitch black parking lot, homeless man came up to our car. Woman at the desk seemed overwhelmed. Clearly Not up to Hilton Standards. I would Never recommend this hotel to anyone.
Updating Menu
Atmosphere: 5
Food: 5
Service: 5
I am a Hilton Honors Member and we had an incident where something was stolen out of the room. We contacted management, and they were rude and accussed us and hung up on us. Then we reached out and sent emails to the management as follow up and they never responded. This is a poorly managed hotel. I tried calling the Corporate office and was sent to a person in Japan that did not have all the facts and argued with me! I live and work and have a business in Avondale and WILL not support this hotel again, until we get an official acknowledgement from the management team! JSweet
Good service and good food in a hotel. Nice comfy indoor and outdoor dining areas. Open 6pm-10pm I believe, has a mini bar with TV.
Rooms really need to be fixed up for the amount per night they charge and the breakfast buffet was okay but should be expanded more because it actually has the potential to make more than what they offer.
Atmosphere: 2
Food: 2
Service: 3
When checking in I inquired if there was a suite avail and was told there were. I then requested an upgrade but was told that there would be the charge for the suite! I’m not sure why they would not give a guest a little perk, that costs them nothing! They would rather let that room go unused!! We have been traveling for 5 days and have been upgraded at Drury Inns and Best Western for no additional charge each night!!
This used to be my preferred hotel in the area, but it has gone downhill, It seems like there is a lot of cost cutting, even though the rooms cost almost twice as much this trip. First, the room was filthy- trash on the floor and sticky surfaces. Second, the gym is undersized and the equipment is broken, and has been for months. Third, they used to still provide a free breakfast for Diamond members, despite the change in Hilton policy, Now, the $10 credit does not even pay for breakfast, and the quality of the food has gone way down. The hot options were a tray of hard, cold scrambled "eggs" and greasy bacon- I did not see an option to even order other eggs. The staff was very friendly and tried to be helpful, but it seemed like they were struggling.
This hotel is located in what appears to be hotel row. We arrive very late and just needed somewhere to stay and I’ve always liked the Hilton brand. The hotel did not disappoint. We had two very comfortable beds and a clean bathroom and were able to get back on the road in the morning. I wish I could’ve stayed longer to enjoy the breakfast but had to leave. I would stay again.
This review is coming in late...stayed here a few days earlier this year. Had no issues with the hotel or staff or service. Everything was up to par and as expected. I chose this hotel because of the price and location. It has very easy off/on access to I-10 freeway, and also isn't too terrible far from the 303 and 101 freeways. Many food and shopping options within a few miles. You will need a vehicle.
My wife and I came to meet friends on a Friday night. The place was not busy. The people at the bar about four people outside and six of us but only two of us ordered food around 7:30pm. We didn't get our food until about an hour and a half. We noticed the cook just sipping soda staring at our group for about ten minutes. The server was avoiding us. When I asked about our food, she got snippy with me.
Service: 1
Restaurantji Recommends
Great food & drinks and service/atmosphere fantastic.
Overall hotel is average, dated but standard HGI decor. Unfortunately a majority of the fitness center is broken and communication and follow up from the hotel was disappointing. Better options in the area, especially at this price point.
Burgers were Amazing, juicy flavorful, seasoned fries. Fresh Ranch dressing for kids chic tenders. Fried Green Beans are now a New Favorite for this clan. Jodi you Rock. She was super busy, made time for each guest!!
We’ve stayed at this Hilton many times. The last time the pillow cases had fecal matter, this time there were cockroaches. Won’t be staying here again.The room was otherwise nice. But I booked a King, and they gave me two queens. I do like the digital checkin.
Good food and service.