In March, I returned an item to Amazon at Whole Foods in Flagsaff, AZ. I want to add to the complaint that this service was a "joke" in May, 2021; I'm sorry that things went wrong in May, 2021, according to the tripadvisor letter, but my experience was quick, the staff at Whole Foods customer service was knowledgeable and courteous, I received my refund promptly. I think they have been working on this service, and it is now reliable.
RJSP426
My wife had a return from Amazon and was directed to take it to wholefoods here in Flagstaff which is a big joke. I understand why Amazon is starting to do this to reduce cost on handling returns. We were fortunate enough to get an employee by the name of Heidi who was wonderful to deal with; wife and I are in our 70's and very challenged by today's technology Heidi spent a lot of time with us to try and figure out how to make this return happen we finally went home and had to make a second trip across town to try this mess again. Heidi helped us again and was very patience with us and again we failed to get the stuff returned. The good part is my wife said she would try and buy from someone else before buying from Amazon so I also save money and so does Amazon. Heidi should be commended for her service and patience.
This is the deli in a Whole foods. Pretty lame.
In March, I returned an item to Amazon at Whole Foods in Flagsaff, AZ. I want to add to the complaint that this service was a "joke" in May, 2021; I'm sorry that things went wrong in May, 2021, according to the tripadvisor letter, but my experience was quick, the staff at Whole Foods customer service was knowledgeable and courteous, I received my refund promptly. I think they have been working on this service, and it is now reliable.
My wife had a return from Amazon and was directed to take it to wholefoods here in Flagstaff which is a big joke. I understand why Amazon is starting to do this to reduce cost on handling returns. We were fortunate enough to get an employee by the name of Heidi who was wonderful to deal with; wife and I are in our 70's and very challenged by today's technology Heidi spent a lot of time with us to try and figure out how to make this return happen we finally went home and had to make a second trip across town to try this mess again. Heidi helped us again and was very patience with us and again we failed to get the stuff returned. The good part is my wife said she would try and buy from someone else before buying from Amazon so I also save money and so does Amazon. Heidi should be commended for her service and patience.
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