This was my first time trying Shake Shack, which I had heard has better burgers than In-n-Out. My burger was good, with some nice crispy bits around the edge of the patty, but unfortunately the patty was pretty thin for my taste. Well seasoned burger with a nice bun, and I did really enjoy the crispy, crispy fries. My favorite part of this experience was actually the novelty of sitting in a fast food restaurant with a chandelier! What?! Why did no one mention this to me? I kind of loved the whole vibe they were going for inside, an industrial look warmed up with some wood and fancy lighting. I think it elevated the experience, as cliche as that sounds. I would go back but I might skip the burger to try something else next. Some of their seasonal options looked interesting.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Fries
Rae-Ann Casillas
So the past 2 times I have taken my family here we have all experienced pink burgers! Even when we requested all of them to be well done! The first time I asked them to at least cook the burgers for my children again so they can eat. However for the second time again tonight the same thing pink burgers! Shake shack honestly used to be one of our favorite places and for this to happen again really makes me not want to return. It ruined so much and just gave me an my family an icky feeling. I wish they would cook their burgers. Because it's okay for a little pink but almost all the burger be raw and pink like that is a bit much. it almost seems like a burner isn't cooking then enough. Because it will be fully cooked in some areas and others almost raw. Please fix this issue! I really love this place but I it's not worth the money we give to them not eat because the burger was pink!
Atmosphere: 3
Food: 1
Service: 4
Ashley S.
Today I visited Shake Shack in San Tan Village and ordered four different items from their menu. I am overall extremely disappointed as one of the items I received was completely raw which I noticed after taking one bite. This disgusted me and ruined my entire experience for the remaining items. The meat was extremely undercooked posing a serious and dangerous health risk. I have attached photos of the raw item for reference. I hope they pay closer attention to food preparation in the future. I will most definitely not be back.
Atmosphere: 1
Food: 1
Service: 1
Christopher Conway
Second time going here awesome food outstanding service shakes are to die for would definitely go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger and Crinkle Cut Fries, Burger, Fries
Rich Vohra
Our basketball team from California had a tournament in Mesa, AZ this weekend and it was close to our hotel Home2Suites so we wanted to check it out. It was so good that we went there twice from Friday-Sunday.Pros:Friendly staffGreat foodQuickCons:Little on the expensive sideI can't say enough great things about the entire staff at Shake Shack because of how friendly and fast they were.Wish there was a Shake Shack closer to me in Orange County CA.
Atmosphere: 5
Food: 5
Service: 5
Dan Revel
Very over
Atmosphere: 1
Food: 2
Service: 3
R1cHardCore
Two adults and two children for $54 + tip a $64+ lunch My first time there and it wasn’t what I thought it would be. Korean bbq burger is a regular burger with a splash of kbb sauce in the middle of the burger. Granddaughter had chicken nuggets that were to greasy she couldn’t eat all of them or she’d be sick. Not at all what I expected. We ordered from the kiosk because it was taking the people in front of us forever to complete their order. Not sure who was taking longer the ordering or the service person. Normal fast food ambiance, just what you want to pay $60 for! ?
Sunset Canyon Candles
The burgers are a perfect texture. I am very satisfied with the cleanliness and staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Emma Chappell
Cincere was a wonderful cashier!!! As a first timer to shake shack it was overall a wonderful experience— thank you Cincere for you suggestions and help! The food was delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Eric Knowles
Absolute F. Employees refused to take my family’s order and pointed to the screen that they wanted us to use for them. They were out of the product on their menu that we came for and simply said “oh yeah, we’re out” with no apology or offer for next time. My family will never go back Shake Shack.
Good food. Crowded at time I went.Parking: Good amount of parking.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Aaron Carpenter
Went to Shake shack as part of my Chicken Sandwich Search, inspired by Joshua Weissman‘s tour of chicken sandwiches at fast food restaurants. I got the chicken shack sandwich, the wife got a cheeseburger and a frozen hot chocolate.The chicken sandwich – 3️⃣1/2 ⭐️sbun: OK,lettuce: goodPickles: great! ?sauce: OK, too muchChicken: good tasting, but not crispy at all.The cheeseburger: 3️⃣ ⭐️ .Bun: OKCheese: goodBurger: good?But that was literally it, bun, cheese, and meat, nothing elseFrozen, hot chocolate: 3️⃣ ⭐️ .Good for what it was, but way overpriced.Overall I would say Shake Shack is extremely overpriced, but good for those that like it. I can find much better food for much less elsewhere.
Atmosphere: 3
Food: 4
Service: 3
Steve West
Seems retro
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Fries
kellyjo yaksich
Ordered online and went in the store to eat. Food was ready when I arrived. I had a cheeseburger and fries and it was all really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Chad Hagenson
Cold, overpriced food. Just another trendy spot with flavorless
This was my first time trying Shake Shack, which I had heard has better burgers than In-n-Out. My burger was good, with some nice crispy bits around the edge of the patty, but unfortunately the patty was pretty thin for my taste. Well seasoned burger with a nice bun, and I did really enjoy the crispy, crispy fries. My favorite part of this experience was actually the novelty of sitting in a fast food restaurant with a chandelier! What?! Why did no one mention this to me? I kind of loved the whole vibe they were going for inside, an industrial look warmed up with some wood and fancy lighting. I think it elevated the experience, as cliche as that sounds. I would go back but I might skip the burger to try something else next. Some of their seasonal options looked interesting.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Fries
So the past 2 times I have taken my family here we have all experienced pink burgers! Even when we requested all of them to be well done! The first time I asked them to at least cook the burgers for my children again so they can eat. However for the second time again tonight the same thing pink burgers! Shake shack honestly used to be one of our favorite places and for this to happen again really makes me not want to return. It ruined so much and just gave me an my family an icky feeling. I wish they would cook their burgers. Because it's okay for a little pink but almost all the burger be raw and pink like that is a bit much. it almost seems like a burner isn't cooking then enough. Because it will be fully cooked in some areas and others almost raw. Please fix this issue! I really love this place but I it's not worth the money we give to them not eat because the burger was pink!
Atmosphere: 3
Food: 1
Service: 4
Today I visited Shake Shack in San Tan Village and ordered four different items from their menu. I am overall extremely disappointed as one of the items I received was completely raw which I noticed after taking one bite. This disgusted me and ruined my entire experience for the remaining items. The meat was extremely undercooked posing a serious and dangerous health risk. I have attached photos of the raw item for reference. I hope they pay closer attention to food preparation in the future. I will most definitely not be back.
Atmosphere: 1
Food: 1
Service: 1
Second time going here awesome food outstanding service shakes are to die for would definitely go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger and Crinkle Cut Fries, Burger, Fries
Our basketball team from California had a tournament in Mesa, AZ this weekend and it was close to our hotel Home2Suites so we wanted to check it out. It was so good that we went there twice from Friday-Sunday.Pros:Friendly staffGreat foodQuickCons:Little on the expensive sideI can't say enough great things about the entire staff at Shake Shack because of how friendly and fast they were.Wish there was a Shake Shack closer to me in Orange County CA.
Atmosphere: 5
Food: 5
Service: 5
Very over
Atmosphere: 1
Food: 2
Service: 3
Two adults and two children for $54 + tip a $64+ lunch My first time there and it wasn’t what I thought it would be. Korean bbq burger is a regular burger with a splash of kbb sauce in the middle of the burger. Granddaughter had chicken nuggets that were to greasy she couldn’t eat all of them or she’d be sick. Not at all what I expected. We ordered from the kiosk because it was taking the people in front of us forever to complete their order. Not sure who was taking longer the ordering or the service person. Normal fast food ambiance, just what you want to pay $60 for! ?
The burgers are a perfect texture. I am very satisfied with the cleanliness and staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Cincere was a wonderful cashier!!! As a first timer to shake shack it was overall a wonderful experience— thank you Cincere for you suggestions and help! The food was delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Absolute F. Employees refused to take my family’s order and pointed to the screen that they wanted us to use for them. They were out of the product on their menu that we came for and simply said “oh yeah, we’re out” with no apology or offer for next time. My family will never go back Shake Shack.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good food. Crowded at time I went.Parking: Good amount of parking.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Went to Shake shack as part of my Chicken Sandwich Search, inspired by Joshua Weissman‘s tour of chicken sandwiches at fast food restaurants. I got the chicken shack sandwich, the wife got a cheeseburger and a frozen hot chocolate.The chicken sandwich – 3️⃣1/2 ⭐️sbun: OK,lettuce: goodPickles: great! ?sauce: OK, too muchChicken: good tasting, but not crispy at all.The cheeseburger: 3️⃣ ⭐️ .Bun: OKCheese: goodBurger: good?But that was literally it, bun, cheese, and meat, nothing elseFrozen, hot chocolate: 3️⃣ ⭐️ .Good for what it was, but way overpriced.Overall I would say Shake Shack is extremely overpriced, but good for those that like it. I can find much better food for much less elsewhere.
Atmosphere: 3
Food: 4
Service: 3
Seems retro
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Ordered online and went in the store to eat. Food was ready when I arrived. I had a cheeseburger and fries and it was all really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Cold, overpriced food. Just another trendy spot with flavorless
Atmosphere: 4
Food: 1
Service: 4