I did some assignments through agency here and the staff, care, and environment are the best so far. They take staff and patient complaints seriously. They don't micromanage, they help and teach with grace. I would not only recommend this place for employment but for those looking for a long term care, assisted living and memory.
Mo B.
I am a professional that has a partnership with Glencroft, but today I want to touch on Providence Place at Glencroft. I am going to say first hand that Providence Place has done a complete 180 from a year ago. Bendu, the Administrator is truly a leader that is marching her team to success. I have personally witnessed loving care from staff members like Iliana (SW) who will run through a wall for her patients, and Nicole (Director of SW) who leads by serving her team and others. Toni (Director of nursing) who is always on the floor nurturing her team. Audrey (LPN) who's so passionate about her patients and is on fire to ensure the best care possible for them. I was recently front row and privileged to witness a sweet and tender moment between Alex (CNA) and one of their residents...Alex didn't know I was watching and it brought tears of joy to my eyes, to see and hear her take care of a patient who needed some extra TLC. It is so much fun to be greeted by Julie at the front desk every time I am there who has taken time to learn my name and greet me with a smile. Recently, Sapphire jumped through a hoop to ensure a smooth admission. The entire team inside the behavioral unit called Joshua Tree, is knocking it out of the park as well. Gary and Tammy are leading their residents into all kinds of fun with activities. I wish I could name every single staff member. Keep up the good work Providence Place, I am proud to work with you. I highly encourage anyone looking for a Skilled Nursing Facility to consider Providence Place. It's a charming community whose staff mixes skill with love and I believe that that is the perfect combination for success.
Don S.
First of all, let me state that we are five year residents of Glencroft. Therefore, we know of what we speak! It is a wonderful, albeit not a perfect place. It is impossible to be perfect place for at least two reasons. 1. It is run by people, and there has been only one perfect person ever. 2. Everyone's idea of perfection is different. This large campus covers one city block, and is nicely landscaped. Not the most important aspect, but quite nice to have. The food here is quite good with excellent variety. The activities department is beyond belief! We have six theme weeks each year in addition to a large number of other activities, in addition to a dining out club. Our large auditorium has a wide variety of free movies on the big screen. Included is freshly popped popcorn, as well as soda pop or bottled water. Last, but surely not least, is the Glencroft Community of Faith. This is our on campus church, along with a very caring staff, and a wonderful pastor. We lived in another senior living community before this one, and have investigated many more. Without qualification this is the best place by far in Maricopa county. Are we pleased? You betcha.
chuck tucker
This place is in Glencroft retirement center, my mother goes there for lunch daily and tells me their food is hit or miss. Her last complaint was the chow mein served had 3 smaller pieces of Chicken in it. I do what I can by bringing her better quality homemade food. Also they need to change up the menu time to time.
Atmosphere: 3
Food: 3
Service: 3
Barry B.
I am so confused about what is going on at this facility. My mother was admitted to Sara's Place 3 months ago and we visit her almost every day. I understand that it is a memory care facility but when I get a call from my mother and says she is out of toilet paper and I have to bring her 4 rolls of toilet paper it starts to raise my concerns. I have tried to call in to pay her bill and left 5 different messages with the accounting department this month with no return call. I did get through to the CEO who was more concerned about how I got his number than addressing my concerns. There are problems going on at this facility and I would move forward with caution.
ED MAYFIELD
Terrible service.
Ted Hurn
Short staffed on Saturday
Mary Phillips
Loved Customer Service and food and company of course...
The sense of community , the unbelievable level of activities and opportunities for growth physically, mentally socially and spiritually as well as the restaurant quality food are an unbeatable combination. My dream come true.
Taylor B.
My grandmother was brought to Glencroft to their SNF section of the facility from a hospital admission. I had an encounter with a rude nurse that rolled her eyes at me when I asked where to get my grandmother some ice water and it took an hour and a half to get her any type of pain medication. On multiple occasions I would inform staff that my grandmother had wet herself, keep mind my grandmother is bed bound. They would come to answer the call light, which is when I would inform them, they would start walking away stating they would be right back to do it. On average they would take 30 to 60 minutes to return to change her. They would neglect to change her clothes when they were covered in food, brush her hair, and get her up out of bed during the day. I found out when the wound care provider was rounding that she had two unstageable pressure ulcers to her buttocks and a stage 1 pressure ulcer to her L ankle. This was news to me since when she left my house the one on her coccyx was closed with no other wounds on her. Due to the severity of her pressure ulcers he wanted her on bedrest, to be turned every two hours, and 1-hour allotment of being in the wheelchair for meals. She was moved to the second flood on their "purple" unit, things did not get better. The treatment of not changing her brief on time continued, staff talked her as if she was an annoyance, they didn't follow the provider's orders of limiting wheelchair time and turning her every two hours. When my grandmother would request to get back in bed, they would refuse her saying they were didn't trust her not to try to get out of bed even if it was against the provider's orders. The pressure ulcers had become infected at this point due to the neglect. I called Glencroft informing them that I wanted them to start the discharge process. Later that same day I went down to visit her but when my husband and I walked in she was laying on the floor in a soaked brief, she stated she had been trying to get someone's attention for a while. My husband and I picked her up off the ground ourselves, I noticed she had a swollen eye, bruises, and skin tears. When I finally found a couple CNAs they came to look at her and informed me that they would go find the nurse to look at her. It took 15 minutes for them to find him and I proceeded to watch this nurse walk by my grandmother's room four times before actually checking on her. This was the last straw, I told them that I was taking her home now even though they hadn't finished the discharge papers. I told them I didn't care if I needed to, I would sign her out AMA, Against Medical Advice, which is exactly what I did. Not only did they leave her with multiple wounds and bruises but they degraded her and neglected her.
Sheylyn J.
I had always heard good things about this place until I had to plan an activity with someone there. My observations are not favorable. The place is highly understaffed in all areas, the food is mediocre, and the place is run by egotistical men who have their own little secret society and want their control to remain status quo. They make plans and schedules they cancel without truthful explanation and play favorites with who they personally know. While it touts itself as a "Christian" living center in two years I have yet to see that in the actions of those in charge.
jouce j.
Well it's been a year since my mom has been at Glencroft. They continue to try and make improvements to the place and the services are still good. In the year that my mom is been there I've noticed that there's a huge turnover in staff. But each new group people come in are still as nice as the previous. It is a nonprofit so I imagine this has a lot to do with the turnover. The only negative is the dining hall services. it seems as though they are really cutting corners there and the quality and service has gone south. It is one of the more reasonable senior living places in Phoenix so it's understandable that you're not going to have a five-star dining but please, hi are some dining hall staff with a little more common sense. They are friendly and nice to the residents though. Update**** well my mom is still here. Things are still going smoothly. Improvements to the property are made when possible, The staff have always been nice, they continue to find ways to keep the residents busy. They do try to come up with ways to try and entertain the residents. The housekeeping and security staff have been phenomenal. My mom is an independent tenant so I have no experience with their nursing home or rehab facility. Can't comment on that. This is one of the more reasonably priced places in the Phoenix metro area. Keep in mind this is a nonprofit organization. You're not going to get five-star dining or granite countertops however the apartments are very very nice. My mom does receive home health care on a weekly basis. Glencroft has a habit of changing around the company by the way they offer this service so that can be kind of annoying. Dining options are sort of lackluster but is sufficient. The dining rooms are very important for many of their residence as this is how many are able to socialize. I still feel Glencroft is a good value.
Lori D.
I'm so INCREDIBLY DISAPPOINTED in this place, I don't even know where to start!!!!!!!!! Our experience at Glencroft since transferring from independent living to assisted living....VERY short staffed, continuous staff turnover, medication management is SCARY, follow-through on outside physician orders is HORRIBLE!!! I have NO CONFIDENCE that anything is going to get done for my dad. I constantly have to follow up MULTIPLE TIMES. This whole experience, so far, has been exasperating and frustrating!!!!! My advice to anyone looking for an assisted living facility...do your homework diligently...I'm convinced there's GOT TO BE A BETTER place!!
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
I did some assignments through agency here and the staff, care, and environment are the best so far. They take staff and patient complaints seriously. They don't micromanage, they help and teach with grace. I would not only recommend this place for employment but for those looking for a long term care, assisted living and memory.
I am a professional that has a partnership with Glencroft, but today I want to touch on Providence Place at Glencroft. I am going to say first hand that Providence Place has done a complete 180 from a year ago. Bendu, the Administrator is truly a leader that is marching her team to success. I have personally witnessed loving care from staff members like Iliana (SW) who will run through a wall for her patients, and Nicole (Director of SW) who leads by serving her team and others. Toni (Director of nursing) who is always on the floor nurturing her team. Audrey (LPN) who's so passionate about her patients and is on fire to ensure the best care possible for them. I was recently front row and privileged to witness a sweet and tender moment between Alex (CNA) and one of their residents...Alex didn't know I was watching and it brought tears of joy to my eyes, to see and hear her take care of a patient who needed some extra TLC. It is so much fun to be greeted by Julie at the front desk every time I am there who has taken time to learn my name and greet me with a smile. Recently, Sapphire jumped through a hoop to ensure a smooth admission. The entire team inside the behavioral unit called Joshua Tree, is knocking it out of the park as well. Gary and Tammy are leading their residents into all kinds of fun with activities. I wish I could name every single staff member. Keep up the good work Providence Place, I am proud to work with you. I highly encourage anyone looking for a Skilled Nursing Facility to consider Providence Place. It's a charming community whose staff mixes skill with love and I believe that that is the perfect combination for success.
First of all, let me state that we are five year residents of Glencroft. Therefore, we know of what we speak! It is a wonderful, albeit not a perfect place. It is impossible to be perfect place for at least two reasons. 1. It is run by people, and there has been only one perfect person ever. 2. Everyone's idea of perfection is different. This large campus covers one city block, and is nicely landscaped. Not the most important aspect, but quite nice to have. The food here is quite good with excellent variety. The activities department is beyond belief! We have six theme weeks each year in addition to a large number of other activities, in addition to a dining out club. Our large auditorium has a wide variety of free movies on the big screen. Included is freshly popped popcorn, as well as soda pop or bottled water. Last, but surely not least, is the Glencroft Community of Faith. This is our on campus church, along with a very caring staff, and a wonderful pastor. We lived in another senior living community before this one, and have investigated many more. Without qualification this is the best place by far in Maricopa county. Are we pleased? You betcha.
This place is in Glencroft retirement center, my mother goes there for lunch daily and tells me their food is hit or miss. Her last complaint was the chow mein served had 3 smaller pieces of Chicken in it. I do what I can by bringing her better quality homemade food. Also they need to change up the menu time to time.
Atmosphere: 3
Food: 3
Service: 3
I am so confused about what is going on at this facility. My mother was admitted to Sara's Place 3 months ago and we visit her almost every day. I understand that it is a memory care facility but when I get a call from my mother and says she is out of toilet paper and I have to bring her 4 rolls of toilet paper it starts to raise my concerns. I have tried to call in to pay her bill and left 5 different messages with the accounting department this month with no return call. I did get through to the CEO who was more concerned about how I got his number than addressing my concerns. There are problems going on at this facility and I would move forward with caution.
Terrible service.
Short staffed on Saturday
Loved Customer Service and food and company of course...
Restaurantji Recommends
The sense of community , the unbelievable level of activities and opportunities for growth physically, mentally socially and spiritually as well as the restaurant quality food are an unbeatable combination. My dream come true.
My grandmother was brought to Glencroft to their SNF section of the facility from a hospital admission. I had an encounter with a rude nurse that rolled her eyes at me when I asked where to get my grandmother some ice water and it took an hour and a half to get her any type of pain medication. On multiple occasions I would inform staff that my grandmother had wet herself, keep mind my grandmother is bed bound. They would come to answer the call light, which is when I would inform them, they would start walking away stating they would be right back to do it. On average they would take 30 to 60 minutes to return to change her. They would neglect to change her clothes when they were covered in food, brush her hair, and get her up out of bed during the day. I found out when the wound care provider was rounding that she had two unstageable pressure ulcers to her buttocks and a stage 1 pressure ulcer to her L ankle. This was news to me since when she left my house the one on her coccyx was closed with no other wounds on her. Due to the severity of her pressure ulcers he wanted her on bedrest, to be turned every two hours, and 1-hour allotment of being in the wheelchair for meals. She was moved to the second flood on their "purple" unit, things did not get better. The treatment of not changing her brief on time continued, staff talked her as if she was an annoyance, they didn't follow the provider's orders of limiting wheelchair time and turning her every two hours. When my grandmother would request to get back in bed, they would refuse her saying they were didn't trust her not to try to get out of bed even if it was against the provider's orders. The pressure ulcers had become infected at this point due to the neglect. I called Glencroft informing them that I wanted them to start the discharge process. Later that same day I went down to visit her but when my husband and I walked in she was laying on the floor in a soaked brief, she stated she had been trying to get someone's attention for a while. My husband and I picked her up off the ground ourselves, I noticed she had a swollen eye, bruises, and skin tears. When I finally found a couple CNAs they came to look at her and informed me that they would go find the nurse to look at her. It took 15 minutes for them to find him and I proceeded to watch this nurse walk by my grandmother's room four times before actually checking on her. This was the last straw, I told them that I was taking her home now even though they hadn't finished the discharge papers. I told them I didn't care if I needed to, I would sign her out AMA, Against Medical Advice, which is exactly what I did. Not only did they leave her with multiple wounds and bruises but they degraded her and neglected her.
I had always heard good things about this place until I had to plan an activity with someone there. My observations are not favorable. The place is highly understaffed in all areas, the food is mediocre, and the place is run by egotistical men who have their own little secret society and want their control to remain status quo. They make plans and schedules they cancel without truthful explanation and play favorites with who they personally know. While it touts itself as a "Christian" living center in two years I have yet to see that in the actions of those in charge.
Well it's been a year since my mom has been at Glencroft. They continue to try and make improvements to the place and the services are still good. In the year that my mom is been there I've noticed that there's a huge turnover in staff. But each new group people come in are still as nice as the previous. It is a nonprofit so I imagine this has a lot to do with the turnover. The only negative is the dining hall services. it seems as though they are really cutting corners there and the quality and service has gone south. It is one of the more reasonable senior living places in Phoenix so it's understandable that you're not going to have a five-star dining but please, hi are some dining hall staff with a little more common sense. They are friendly and nice to the residents though. Update**** well my mom is still here. Things are still going smoothly. Improvements to the property are made when possible, The staff have always been nice, they continue to find ways to keep the residents busy. They do try to come up with ways to try and entertain the residents. The housekeeping and security staff have been phenomenal. My mom is an independent tenant so I have no experience with their nursing home or rehab facility. Can't comment on that. This is one of the more reasonably priced places in the Phoenix metro area. Keep in mind this is a nonprofit organization. You're not going to get five-star dining or granite countertops however the apartments are very very nice. My mom does receive home health care on a weekly basis. Glencroft has a habit of changing around the company by the way they offer this service so that can be kind of annoying. Dining options are sort of lackluster but is sufficient. The dining rooms are very important for many of their residence as this is how many are able to socialize. I still feel Glencroft is a good value.
I'm so INCREDIBLY DISAPPOINTED in this place, I don't even know where to start!!!!!!!!! Our experience at Glencroft since transferring from independent living to assisted living....VERY short staffed, continuous staff turnover, medication management is SCARY, follow-through on outside physician orders is HORRIBLE!!! I have NO CONFIDENCE that anything is going to get done for my dad. I constantly have to follow up MULTIPLE TIMES. This whole experience, so far, has been exasperating and frustrating!!!!! My advice to anyone looking for an assisted living facility...do your homework diligently...I'm convinced there's GOT TO BE A BETTER place!!