They always close 30-45 mins early and one female Hispanic worker made fun of a customers voice. Not good
Atmosphere: 3
Food: 4
Service: 2
Karen Carlson
Food was not so good all the salad stuff was old not fresh soggy bread was hard. Will not go there
Atmosphere: 1
Food: 1
Service: 1
Dennis Boettjer
Every time ive gone here, I've gotten heavy sauce put on my sub. Today i selected LESS and they covered it with sauce in a mess with the wrapping. The second sauce wasnt even put on. It wasn't toasted and not even cut in half.
Food: 1
Service: 1
Corina Archebeque
Employee Marissa has a big attitude problem, horrible customer service. As soon as we walked into the restaurant she asked, “are you all ordering food? Oh we can’t do that!” We were told they can’t make food for 5 people because it is considered a catering order and they need 5 HOURS in advance. Let her know it would different transactions and were declined?????
Atmosphere: 1
Food: 1
Service: 1
James Barnes II
GREAT FOOD , HORRIBLE PEOPLE AND DESPICABLE CUSTOMER SERVICE. I WILL NEVER EVER GO THERE AGAIN.It's January 4th, 4 days has transpired and multiple people on different levels at Subway have failed to do basic, common sense customer resolution solutions. I'm going to break down the last 4 days.Dec 31 -8:30pmI see a two for one promotion on Facebook from Subway so I go to the app and put in an order. The location at 83rd shows is closed but the location at 75th and cactus shows it's open. I pause to make a phone call find out what I would like on the second sub. At 9:00 p.m. I receive a notification from Subway that I need to complete my order by 9:30, at that point I complete my order and use my American Express on file to pay for it. At 9:15 I show up and the store is closed.Jan 01 - noonI called the store because I had every intention of going down there and picking up my two sandwiches because they were closed the previous night. I explained the situation and the girl that answers says that because of New Year's I guess they closed at 8:00 pm. She apologized but said she had no idea what could possibly be done about it. She gave me a phone number to call which is the corporate office. I called the corporate office no one's there I leave a message explaining the situation and left my phone number.Jan 02 -After not hearing from the office, I left a message on the subway Facebook page with a short explanation of what happened. Social media person responded sorry with what happened if you would be so kind as to use the following link and make a comment on our The web page it will get to the right person. I think it's important to note that not one person ask for a copy of the receipt, my phone number, or any information regarding the actual sale. They are clearly not interested in solving it they only want to shuffle it off to someone else.Jan 03I leave a message on the website, I received the following message. SORRY.. ANY CHARGES THAT YOU RECEIVED SHOULD BE JUST PENDING CHARGES. IF THESE CHARGES REMAINS ON YOUR ACCOUNT........................PLEASE CONTACT YOUR BANK OR CREDIT CARD COMPANY TO DISCUSS THE TRANSACTION!!!Jan 04I just checked my American Express online The charges aren't pending their actual charges. What is so surprising is the lack of accountability. Not a single person asked for the transaction number for a copy of the bill, nothing. Not a single person offered me a refund or said hey since you paid for them how about we make these sandwiches for you. They all had some other person that they shuffled me off to and finally to the end hey take it up with your credit card company as if it's their fault. I ordered from Subway at least once a week, great food, but horrible absolutely horrible people with no inclination to try to solve a problem that originated with them. It was their app that said the store was open, and it was their app that told me hey complete your order. This is not just a problem with the store this is also a problem with their office which was contacted, their social media group and main customer service. Not one single person asked for any information to actually solve the issue. Everything that they wrote was just copy and paste. I will never buy from Subway again because ultimately you have to judge people and companies on how they act when something is not perfect.
Atmosphere: 1
Food: 5
Service: 1
M I
Stopped here in the morning from my out of state trip on my way to see friends and what a terrible place!If you want a good Subway experience go to Subway on Northern near the Walmart. The employees there are awesome and I always tip.The two employees I encountered at this subway were self entitled and I wouldn't trust the food prepared by them.I asked for a chicken with swiss and they pointed to the empty and dirty bin where it would have been and they said they dont carry it anymore. That would have been forgivable but the attitude and smirk that went along with it wasn't necessary.There were no specials of any kind and they wonder why business is slow.Management needs to hire employees that can make sandwiches instead of wanna be tiktok creators.Any supoosed positive comments like "the girl was awesome" should be at the bottom of the list and are likely fake reviews by friends or affiliates.
Atmosphere: 1
Food: 1
Service: 1
Jake Ruggieri
Ordered a half hour ahead of time 11/9/23 to make life easier for everybody and guarantee no wait, show up (7:12) to pick up my food and the meatballs haven't even started cooking and will be another 20 minute wait. Why not start cooking the food you know that you don't have for my sandwich when I ordered it a half hour ago, or at the very least attempt to contact me? So now my one sandwich has been sitting for 45 mins and the other one is just now getting done. Nice job subway.
Atmosphere: 1
Food: 3
Service: 1
Duane Sammons
Same ole stuff. Just another subway that doeant care. Ordered a salad to go cause im in a hurry. Get a spoon instead of a fork. Thanks subway. For yet again reminding me how much life sucks.
Atmosphere: 1
Food: 2
Service: 1
Rachel
This is our usual subway and generally have a good experience, however, today the service was less than acceptable to start, young lady was visibly getting frustrated with the seniors I was accompanying trying to remember what she likes to eat. The lettuce was brown and when asked if they had other lettuce the manager tossed the lid obviously out of frustration. Payed for our food and sat inside to eat. Roughly 2 bites into a tuna sub we found a metal shard, stabbed my mother in the mouth, when I brought it up to the register so my mother wouldn't have to deal with the attitude from before, I was told to wait because there was a lobby of customers. Today I feel as though seniors are not treated well at this location and emergencies such as metal fragments in their food are brushes aside and not taken seriously. We will be finding a different location.
Atmosphere: 1
Food: 1
Service: 1
Alyssa “Aly” Mota
The manager is rude and they wouldn't just refund me and use my coupon. I only went here because it is the closest location. I usually go to 83rd and Thunderbird even though it's out of the way it's worth it!! Always good customer service at 83rd location. From seeing the other reviews I see I'm not the only one that feels this way.
When to pickup a couple of BMT's. The music was so loud of rap music that I couldn't hear the young girl servicing me. Her voice was so soft and the music overpowered her. I processed to place my order and told her I can't hear ure questions to me in a loud voice to her. The veggies were frozen. I asked are the veggies frozen they appear to be. She looked at me like I asked if she was dead. I had to repeat everything to her. Her response about the veggies was no. I asked for fresh ones cuz they were frozen. She got the bread I wanted wrong. She switched for the correct ones I asked for. When i got home with the sub bread was so dry and the sandwich was the worst we have ever received. She barely put any mayo or the special dressing the sandwich calls for. The employee gave poor customer service not one smile or thank you have. A nice day when I left. Plus for two foot longs ran over 30. Dollars. Never again will I order from this subway on 75th Ave and Cactus in Peoria AZ.
Atmosphere: 1
Food: 1
Service: 1
Kajo097
Dude with long curley hair was being really ride to his coworker (blonde female) and not helping her at all while I was in here.
Atmosphere: 3
Service: 4
Charles
June 4th 9:50 p.m. I arrived and it was closed they were still in there but they closed it they're not supposed to close till 10:00 I could have went to another one but I went to this one if the store says 10:00 p.m. they should stay open till 10:00 p.m. now I don't have a sub
Service: 1
Missy Johnson
My husband and I came here today to get some sub sandwiches and the one lady we’re not sure of her name because she didn’t have a name tag but she had a nose piercing which is fine by us but she was not personal very rude. Her coworker Aubrey, however, was amazing. I don’t wanna get anybody fired, but please do some coaching for your customer service. This is the second time we’ve had very bad customer service here as a matter fact, we’ve driven out of our way to go to another subway before.
Jason C.
Slowest sandwich guy, in the whole world, he's the "one slice of meat" type sandwich artist. DO NOT RECOMMEND !!
They always close 30-45 mins early and one female Hispanic worker made fun of a customers voice. Not good
Atmosphere: 3
Food: 4
Service: 2
Food was not so good all the salad stuff was old not fresh soggy bread was hard. Will not go there
Atmosphere: 1
Food: 1
Service: 1
Every time ive gone here, I've gotten heavy sauce put on my sub. Today i selected LESS and they covered it with sauce in a mess with the wrapping. The second sauce wasnt even put on. It wasn't toasted and not even cut in half.
Food: 1
Service: 1
Employee Marissa has a big attitude problem, horrible customer service. As soon as we walked into the restaurant she asked, “are you all ordering food? Oh we can’t do that!” We were told they can’t make food for 5 people because it is considered a catering order and they need 5 HOURS in advance. Let her know it would different transactions and were declined?????
Atmosphere: 1
Food: 1
Service: 1
GREAT FOOD , HORRIBLE PEOPLE AND DESPICABLE CUSTOMER SERVICE. I WILL NEVER EVER GO THERE AGAIN.It's January 4th, 4 days has transpired and multiple people on different levels at Subway have failed to do basic, common sense customer resolution solutions. I'm going to break down the last 4 days.Dec 31 -8:30pmI see a two for one promotion on Facebook from Subway so I go to the app and put in an order. The location at 83rd shows is closed but the location at 75th and cactus shows it's open. I pause to make a phone call find out what I would like on the second sub. At 9:00 p.m. I receive a notification from Subway that I need to complete my order by 9:30, at that point I complete my order and use my American Express on file to pay for it. At 9:15 I show up and the store is closed.Jan 01 - noonI called the store because I had every intention of going down there and picking up my two sandwiches because they were closed the previous night. I explained the situation and the girl that answers says that because of New Year's I guess they closed at 8:00 pm. She apologized but said she had no idea what could possibly be done about it. She gave me a phone number to call which is the corporate office. I called the corporate office no one's there I leave a message explaining the situation and left my phone number.Jan 02 -After not hearing from the office, I left a message on the subway Facebook page with a short explanation of what happened. Social media person responded sorry with what happened if you would be so kind as to use the following link and make a comment on our The web page it will get to the right person. I think it's important to note that not one person ask for a copy of the receipt, my phone number, or any information regarding the actual sale. They are clearly not interested in solving it they only want to shuffle it off to someone else.Jan 03I leave a message on the website, I received the following message. SORRY.. ANY CHARGES THAT YOU RECEIVED SHOULD BE JUST PENDING CHARGES. IF THESE CHARGES REMAINS ON YOUR ACCOUNT........................PLEASE CONTACT YOUR BANK OR CREDIT CARD COMPANY TO DISCUSS THE TRANSACTION!!!Jan 04I just checked my American Express online The charges aren't pending their actual charges. What is so surprising is the lack of accountability. Not a single person asked for the transaction number for a copy of the bill, nothing. Not a single person offered me a refund or said hey since you paid for them how about we make these sandwiches for you. They all had some other person that they shuffled me off to and finally to the end hey take it up with your credit card company as if it's their fault. I ordered from Subway at least once a week, great food, but horrible absolutely horrible people with no inclination to try to solve a problem that originated with them. It was their app that said the store was open, and it was their app that told me hey complete your order. This is not just a problem with the store this is also a problem with their office which was contacted, their social media group and main customer service. Not one single person asked for any information to actually solve the issue. Everything that they wrote was just copy and paste. I will never buy from Subway again because ultimately you have to judge people and companies on how they act when something is not perfect.
Atmosphere: 1
Food: 5
Service: 1
Stopped here in the morning from my out of state trip on my way to see friends and what a terrible place!If you want a good Subway experience go to Subway on Northern near the Walmart. The employees there are awesome and I always tip.The two employees I encountered at this subway were self entitled and I wouldn't trust the food prepared by them.I asked for a chicken with swiss and they pointed to the empty and dirty bin where it would have been and they said they dont carry it anymore. That would have been forgivable but the attitude and smirk that went along with it wasn't necessary.There were no specials of any kind and they wonder why business is slow.Management needs to hire employees that can make sandwiches instead of wanna be tiktok creators.Any supoosed positive comments like "the girl was awesome" should be at the bottom of the list and are likely fake reviews by friends or affiliates.
Atmosphere: 1
Food: 1
Service: 1
Ordered a half hour ahead of time 11/9/23 to make life easier for everybody and guarantee no wait, show up (7:12) to pick up my food and the meatballs haven't even started cooking and will be another 20 minute wait. Why not start cooking the food you know that you don't have for my sandwich when I ordered it a half hour ago, or at the very least attempt to contact me? So now my one sandwich has been sitting for 45 mins and the other one is just now getting done. Nice job subway.
Atmosphere: 1
Food: 3
Service: 1
Same ole stuff. Just another subway that doeant care. Ordered a salad to go cause im in a hurry. Get a spoon instead of a fork. Thanks subway. For yet again reminding me how much life sucks.
Atmosphere: 1
Food: 2
Service: 1
This is our usual subway and generally have a good experience, however, today the service was less than acceptable to start, young lady was visibly getting frustrated with the seniors I was accompanying trying to remember what she likes to eat. The lettuce was brown and when asked if they had other lettuce the manager tossed the lid obviously out of frustration. Payed for our food and sat inside to eat. Roughly 2 bites into a tuna sub we found a metal shard, stabbed my mother in the mouth, when I brought it up to the register so my mother wouldn't have to deal with the attitude from before, I was told to wait because there was a lobby of customers. Today I feel as though seniors are not treated well at this location and emergencies such as metal fragments in their food are brushes aside and not taken seriously. We will be finding a different location.
Atmosphere: 1
Food: 1
Service: 1
The manager is rude and they wouldn't just refund me and use my coupon. I only went here because it is the closest location. I usually go to 83rd and Thunderbird even though it's out of the way it's worth it!! Always good customer service at 83rd location. From seeing the other reviews I see I'm not the only one that feels this way.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
When to pickup a couple of BMT's. The music was so loud of rap music that I couldn't hear the young girl servicing me. Her voice was so soft and the music overpowered her. I processed to place my order and told her I can't hear ure questions to me in a loud voice to her. The veggies were frozen. I asked are the veggies frozen they appear to be. She looked at me like I asked if she was dead. I had to repeat everything to her. Her response about the veggies was no. I asked for fresh ones cuz they were frozen. She got the bread I wanted wrong. She switched for the correct ones I asked for. When i got home with the sub bread was so dry and the sandwich was the worst we have ever received. She barely put any mayo or the special dressing the sandwich calls for. The employee gave poor customer service not one smile or thank you have. A nice day when I left. Plus for two foot longs ran over 30. Dollars. Never again will I order from this subway on 75th Ave and Cactus in Peoria AZ.
Atmosphere: 1
Food: 1
Service: 1
Dude with long curley hair was being really ride to his coworker (blonde female) and not helping her at all while I was in here.
Atmosphere: 3
Service: 4
June 4th 9:50 p.m. I arrived and it was closed they were still in there but they closed it they're not supposed to close till 10:00 I could have went to another one but I went to this one if the store says 10:00 p.m. they should stay open till 10:00 p.m. now I don't have a sub
Service: 1
My husband and I came here today to get some sub sandwiches and the one lady we’re not sure of her name because she didn’t have a name tag but she had a nose piercing which is fine by us but she was not personal very rude. Her coworker Aubrey, however, was amazing. I don’t wanna get anybody fired, but please do some coaching for your customer service. This is the second time we’ve had very bad customer service here as a matter fact, we’ve driven out of our way to go to another subway before.
Slowest sandwich guy, in the whole world, he's the "one slice of meat" type sandwich artist. DO NOT RECOMMEND !!