Hello went in this morning was served by Sophia who was extremely rude walking in to the store! And when taking the order! Takes them at least 20+ minutes to do one drink! And no customers!
Atmosphere: 1
Food: 1
Service: 1
Cydney Tomich
The location is great for many commuters and *should* be a well-oiled machine with as many customers as they usually get however, the past several months it has been a complete mess. Definitely plan on adding a considerable amount of time to your visit because it literally takes no less than 20 minutes to get through the drive-thru on the past few visits, even if you order through the app. I've tried walk-in pick-up and still at least 20 minutes without being acknowledged and my order not made, basically forgotten. The staff is usually nice and clearly overwhelmed but after today I'm just going to stop coming to this location...just generally reconsider my away from home coffee habit.ETA: it seems to be just this location and the ridiculously poor management. The app at other locations (because I tried it) has no issues with stuff being out or currently unavailable. For several days, maybe even weeks straight, Tatum and Greenway apparently only stocks Whole milk. They just don't seem to order anything else. And you can't select "Less ice" if you want to,etc So odd and it's almost like the manager want this location to be shut down. ?
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts
Brittany Ewing
Worst customer service from a manager ever. Does Dunkin train their managers to hang up on people?
Service: 1
Lauren Van Buren
This location is a such a waste. They are always out of stuff that is on the app but you don’t know that until you’ve waited 15+ minutes in line and then you’re forced to pick something else. Never going back again. Do yourself a favor and go somewhere else for coffee and donuts.
Service: 1
Marcell Willis
Waited almost 5 mins before even was spoke to, then another 5 minutes just to tell me to wait somewhere else. I get my order and they forget 2 things, at this point I was just annoyed and never going back to this location.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Joanne
5 pm no munchkins and no jelly donuts it’s Friday
Atmosphere: 1
Food: 1
Service: 3
Sam Abraham
drive through took over 5 minutes last time and this time about 8 minutes for just a coffee. Not to mention , the employees are confused as if they have not been trained and have an attitude!!
Atmosphere: 1
Food: 3
Service: 1
Bethany Clonts
Never answered the drive through
Brianna Anderson
Make sure you have adequate time if you’re coming to this location. Still currently waiting in line in the drive through and it’s been 28 minutes, there were only 5 cars ahead of me, I’m pretty flabbergastedUpdate: it took 40 minutes to get through the drive through but the girl at the window was apologetic and seemed overwhelmed so I do feel bad for their staff
Conner H
They are confused about products and they are always out of literally everything how can you be a donut shop without donuts?
So excited to try the new Brownie donut. Except they forgot to put in the Brownie filling. So disappointed. First is what it should be and 2nd is what we got.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
phillip johnson
Coffee so burnt, even the 2 lbs of sugar they put in my drink couldn't hide it. This was absolutely the worst Dunkins I've ever been to.
Atmosphere: 1
Food: 1
Service: 1
Candi R.
The last 3 times I've gone to this location I've waited AT LEAST 20 minutes in the drive thru. The employees look lost... they are on their phones or talking to each other and doesn't seem like anyone is actually working. Too bad because the food and drinks are great and they have decent prices. But why have a drive thru if your employees can't keep up with it? Management needs to step in at this store big time!!!
L Chris F
How does Dunkin run out of Donuts??? Cancel my order please!!! I think they need NEW MANAGEMENT! CRAZY!
Food: 1
Service: 1
Ashley Stephens
Slowest drive through ever with a terrible design. Once you are in the drive thru line you are stuck there. Half of the time they are out of most products and the staff seems to be really
Hello went in this morning was served by Sophia who was extremely rude walking in to the store! And when taking the order! Takes them at least 20+ minutes to do one drink! And no customers!
Atmosphere: 1
Food: 1
Service: 1
The location is great for many commuters and *should* be a well-oiled machine with as many customers as they usually get however, the past several months it has been a complete mess. Definitely plan on adding a considerable amount of time to your visit because it literally takes no less than 20 minutes to get through the drive-thru on the past few visits, even if you order through the app. I've tried walk-in pick-up and still at least 20 minutes without being acknowledged and my order not made, basically forgotten. The staff is usually nice and clearly overwhelmed but after today I'm just going to stop coming to this location...just generally reconsider my away from home coffee habit.ETA: it seems to be just this location and the ridiculously poor management. The app at other locations (because I tried it) has no issues with stuff being out or currently unavailable. For several days, maybe even weeks straight, Tatum and Greenway apparently only stocks Whole milk. They just don't seem to order anything else. And you can't select "Less ice" if you want to,etc So odd and it's almost like the manager want this location to be shut down. ?
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts
Worst customer service from a manager ever. Does Dunkin train their managers to hang up on people?
Service: 1
This location is a such a waste. They are always out of stuff that is on the app but you don’t know that until you’ve waited 15+ minutes in line and then you’re forced to pick something else. Never going back again. Do yourself a favor and go somewhere else for coffee and donuts.
Service: 1
Waited almost 5 mins before even was spoke to, then another 5 minutes just to tell me to wait somewhere else. I get my order and they forget 2 things, at this point I was just annoyed and never going back to this location.
Atmosphere: 1
Food: 1
Service: 1
5 pm no munchkins and no jelly donuts it’s Friday
Atmosphere: 1
Food: 1
Service: 3
drive through took over 5 minutes last time and this time about 8 minutes for just a coffee. Not to mention , the employees are confused as if they have not been trained and have an attitude!!
Atmosphere: 1
Food: 3
Service: 1
Never answered the drive through
Make sure you have adequate time if you’re coming to this location. Still currently waiting in line in the drive through and it’s been 28 minutes, there were only 5 cars ahead of me, I’m pretty flabbergastedUpdate: it took 40 minutes to get through the drive through but the girl at the window was apologetic and seemed overwhelmed so I do feel bad for their staff
They are confused about products and they are always out of literally everything how can you be a donut shop without donuts?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So excited to try the new Brownie donut. Except they forgot to put in the Brownie filling. So disappointed. First is what it should be and 2nd is what we got.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Coffee so burnt, even the 2 lbs of sugar they put in my drink couldn't hide it. This was absolutely the worst Dunkins I've ever been to.
Atmosphere: 1
Food: 1
Service: 1
The last 3 times I've gone to this location I've waited AT LEAST 20 minutes in the drive thru. The employees look lost... they are on their phones or talking to each other and doesn't seem like anyone is actually working. Too bad because the food and drinks are great and they have decent prices. But why have a drive thru if your employees can't keep up with it? Management needs to step in at this store big time!!!
How does Dunkin run out of Donuts??? Cancel my order please!!! I think they need NEW MANAGEMENT! CRAZY!
Food: 1
Service: 1
Slowest drive through ever with a terrible design. Once you are in the drive thru line you are stuck there. Half of the time they are out of most products and the staff seems to be really
Food: 3
Service: 1