I do not usually post reviews but people need to know how bad this Jack in the Box is. I've been to this location a handful of times because I live near by. I do not think they have got my order right one single time. Recently, I ordered two items and only recieved one. I asked for light sauce. The food was smothered in the sauce, it was everywhere. Almost to the point where one would believe it was intentional. My drink, an Ice coffee, was not properly mixed and tasted like syrup. There was 2 other cars in the line when I got there and none after me. So the place was overly busy. The lack of management and work ethic is terrible. Another place I now am checking off my "do not go" list.
Atmosphere: 1
Food: 1
Service: 1
Shamarr Jackson
I came in for a simple iced coffee. I usually go through the drive thru but today I went inside. There was 1 person in the drive thru getting served. Upon me entering, i was greeted by NOBODY. There were 3 employees. 2 in the kitchen and 1 on drive thru. A caucasian male, blonde hair, glasses and extremely tight jeans was working the drive thru and 2 latino individuals in the kitchen. One male, one female. I stood in the lobby by the registers for about 5 mins before someone came up to take my order.The caucasian male finally came up to take my order. Didnt greet me and just stood there looking at me as if he was waiting for me to say something. I calmly shrugged my shoulders and walked out empty handed.As a General Manager for another restaurant, this level of customer service is completely uncalled for. We are in the service industry and I expect at the very least to be treated as a human being.Jack In The Box needs to re-evaluate the type of people they choose to represent their brand. Unfortunately I will no longer return to this location.
jody Peacock
You can never go wrong with Jack in the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Two Tacos
Patrick Harrington
Jumbo jack is my
Atmosphere: 5
Food: 5
Service: 5
Jay Bee
Between 2 and 4 AM, this place can't take orders because "the computers are restarting". Restarting computers don't take 2 hours and the inability to cook an order without a computer baffles me. Most computers restart in 5-10 minutes total. Write down the order like it's the 1990s or earlier and then put the computer when it is done restarting. Or heck, restart one computer and then restart the next after it is done restarting. I guess you like treating your customers like they don't matter.
Service: 1
Bob Merdell
???????
Atmosphere: 1
Food: 1
Service: 1
dave kemp
Let me preface this review by saying I don't often go to fast food restaurants, but there's no Jack In The Box where I'm from, so we decided to give this iconic chain a shot.Now, I'll give a little slack being as it was 1 AM. The guy on duty for drive-thru service was personable ... I won't rate atmosphere as I didn't go into the place.The fries were cool to the touch, like they might have been somewhat adjacent to a heat lamp most of the afternoon, but missed the direct exposure they needed.The burgers were ... extremely compact. Squished might be a better way of putting it. Slathered in both mustard and ketchup, whether I wanted it or not.Ah, well. You won some, you lose some. Jack In The Box is most definitely a lose. Don't waste your money.
Food: 1
Service: 3
Private
Service was good. Tacos & and burgers were good except top of Bunn was a bit smashed.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings, Jumbo Jack, Two Tacos
Melissa Luttrell
Discrimination against disabled people and families who speak differently. Wrong food and sauces, missing sauces, missing food, wet food, rude discriminatory behavior from lazy people. My kids and I rode with my neighbor to run errands and went through the drive thru on the way home. My neighbor ordered because she was driving but we asked several times to make a separate order because two separate families were riding together and I’m having a hard time walking with a walker. She told the man we needed separate orders and he kept saying he couldn’t understand what we were saying, we drove around to the window after and waited several minutes before they opened the window while rain came in the car window. The man refused to do a separate order for me and my family, and demanded that come inside to do a walk in order. My neighbor again told him that yes he needs to do a separate order and that I cannot walk. I told him look in the back you can see my walker. He said then that the real reason was that there’s 5 cars stacked up behind us. I told him that if he had just let us do our 2 orders to begin with, those people weren’t even there. I had to shout to be heard because I was far from the driver’s side window. Finally he agreed to add my order to my neighbors order. I ended up paying her cash and she covered the cost on her card. I ordered a couple 8 piece nuggets with ranch for my kids, a 3 piece egg roll with sweet n sour sauce, and a large curly fries to share, also with ranch. They had us pull around and sit. We sat in the #1 waiting spot for a while, and they took several minutes to serve the rest of the cars that were in line before someone finally appeared and had 2 large bags, saying this one is the first order with the combos and this is the other order with the egg rolls. We drove home and got groceries unloaded and put away and my neighbor left to go home and I opened our bag to find 2 egg rolls in a carton, 2 chicken nuggets in a carton, and 8 chicken nuggets in a carton, plus a TON of hot sauce and ketchup packets and a big wet hole in the the bottom corner. The bag got wet when being brought out in the rain and it was like they set in soda so missing the egg roll and 5 nuggets fell out fell out of the bag and were on the ground near the front door. The large curly fries are missing and were never there; The hole wasn’t big enough for them to fall out. My neighbor showed me her still-full bag with her combo. I tried calling but the store number rang several times and went to voicemail and I left a message. I rarely travel to the area and I don’t see myself riding anywhere close in the near future. What little part of the order they go right, was kinda meh. The nuggets were like tiny thin sponges. The eggrolls were soggy with grease. Steer clear of this place. They don’t want to work the drive thru when it’s raining or make trips to bring your food out in the rain. If you have a hard time with mobility, they’ll turn their noses up at you. If you have an accent like my neighbor, they’ll simply ignore what you are saying and blame you and look to talk to others to fill their order quotas. Wrong food and sauces, missing sauces, missing food, wet food, rude discriminatory behavior from lazy people.
Atmosphere: 1
Food: 2
Service: 1
Ken Root
The fries were somewhat like cardboard. The burger was good. The milkshake was awesome.
Must be under new management, food and service is much better than the past
Atmosphere: 4
Food: 4
Service: 5
Alisha Mccullen
Repeatedly hung up on me without letting me get a word in when I tried to call them. Was stuck in the drive through for over 30 minutes due to ordering on the app and already having paid for my food. When I got the food it was cold. Worst experience ever.
Atmosphere: 1
Food: 3
Service: 1
Marbel Lopez
Takes to
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Nuggets, Jumbo Jack
Zoe Edwards
The foods good and the people are nice but I've seen ants crawling around every now and
I do not usually post reviews but people need to know how bad this Jack in the Box is. I've been to this location a handful of times because I live near by. I do not think they have got my order right one single time. Recently, I ordered two items and only recieved one. I asked for light sauce. The food was smothered in the sauce, it was everywhere. Almost to the point where one would believe it was intentional. My drink, an Ice coffee, was not properly mixed and tasted like syrup. There was 2 other cars in the line when I got there and none after me. So the place was overly busy. The lack of management and work ethic is terrible. Another place I now am checking off my "do not go" list.
Atmosphere: 1
Food: 1
Service: 1
I came in for a simple iced coffee. I usually go through the drive thru but today I went inside. There was 1 person in the drive thru getting served. Upon me entering, i was greeted by NOBODY. There were 3 employees. 2 in the kitchen and 1 on drive thru. A caucasian male, blonde hair, glasses and extremely tight jeans was working the drive thru and 2 latino individuals in the kitchen. One male, one female. I stood in the lobby by the registers for about 5 mins before someone came up to take my order.The caucasian male finally came up to take my order. Didnt greet me and just stood there looking at me as if he was waiting for me to say something. I calmly shrugged my shoulders and walked out empty handed.As a General Manager for another restaurant, this level of customer service is completely uncalled for. We are in the service industry and I expect at the very least to be treated as a human being.Jack In The Box needs to re-evaluate the type of people they choose to represent their brand. Unfortunately I will no longer return to this location.
You can never go wrong with Jack in the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Two Tacos
Jumbo jack is my
Atmosphere: 5
Food: 5
Service: 5
Between 2 and 4 AM, this place can't take orders because "the computers are restarting". Restarting computers don't take 2 hours and the inability to cook an order without a computer baffles me. Most computers restart in 5-10 minutes total. Write down the order like it's the 1990s or earlier and then put the computer when it is done restarting. Or heck, restart one computer and then restart the next after it is done restarting. I guess you like treating your customers like they don't matter.
Service: 1
???????
Atmosphere: 1
Food: 1
Service: 1
Let me preface this review by saying I don't often go to fast food restaurants, but there's no Jack In The Box where I'm from, so we decided to give this iconic chain a shot.Now, I'll give a little slack being as it was 1 AM. The guy on duty for drive-thru service was personable ... I won't rate atmosphere as I didn't go into the place.The fries were cool to the touch, like they might have been somewhat adjacent to a heat lamp most of the afternoon, but missed the direct exposure they needed.The burgers were ... extremely compact. Squished might be a better way of putting it. Slathered in both mustard and ketchup, whether I wanted it or not.Ah, well. You won some, you lose some. Jack In The Box is most definitely a lose. Don't waste your money.
Food: 1
Service: 3
Service was good. Tacos & and burgers were good except top of Bunn was a bit smashed.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings, Jumbo Jack, Two Tacos
Discrimination against disabled people and families who speak differently. Wrong food and sauces, missing sauces, missing food, wet food, rude discriminatory behavior from lazy people. My kids and I rode with my neighbor to run errands and went through the drive thru on the way home. My neighbor ordered because she was driving but we asked several times to make a separate order because two separate families were riding together and I’m having a hard time walking with a walker. She told the man we needed separate orders and he kept saying he couldn’t understand what we were saying, we drove around to the window after and waited several minutes before they opened the window while rain came in the car window. The man refused to do a separate order for me and my family, and demanded that come inside to do a walk in order. My neighbor again told him that yes he needs to do a separate order and that I cannot walk. I told him look in the back you can see my walker. He said then that the real reason was that there’s 5 cars stacked up behind us. I told him that if he had just let us do our 2 orders to begin with, those people weren’t even there. I had to shout to be heard because I was far from the driver’s side window. Finally he agreed to add my order to my neighbors order. I ended up paying her cash and she covered the cost on her card. I ordered a couple 8 piece nuggets with ranch for my kids, a 3 piece egg roll with sweet n sour sauce, and a large curly fries to share, also with ranch. They had us pull around and sit. We sat in the #1 waiting spot for a while, and they took several minutes to serve the rest of the cars that were in line before someone finally appeared and had 2 large bags, saying this one is the first order with the combos and this is the other order with the egg rolls. We drove home and got groceries unloaded and put away and my neighbor left to go home and I opened our bag to find 2 egg rolls in a carton, 2 chicken nuggets in a carton, and 8 chicken nuggets in a carton, plus a TON of hot sauce and ketchup packets and a big wet hole in the the bottom corner. The bag got wet when being brought out in the rain and it was like they set in soda so missing the egg roll and 5 nuggets fell out fell out of the bag and were on the ground near the front door. The large curly fries are missing and were never there; The hole wasn’t big enough for them to fall out. My neighbor showed me her still-full bag with her combo. I tried calling but the store number rang several times and went to voicemail and I left a message. I rarely travel to the area and I don’t see myself riding anywhere close in the near future. What little part of the order they go right, was kinda meh. The nuggets were like tiny thin sponges. The eggrolls were soggy with grease. Steer clear of this place. They don’t want to work the drive thru when it’s raining or make trips to bring your food out in the rain. If you have a hard time with mobility, they’ll turn their noses up at you. If you have an accent like my neighbor, they’ll simply ignore what you are saying and blame you and look to talk to others to fill their order quotas. Wrong food and sauces, missing sauces, missing food, wet food, rude discriminatory behavior from lazy people.
Atmosphere: 1
Food: 2
Service: 1
The fries were somewhat like cardboard. The burger was good. The milkshake was awesome.
Food: 4
Service: 4
Restaurantji Recommends
Employees were all nice
Must be under new management, food and service is much better than the past
Atmosphere: 4
Food: 4
Service: 5
Repeatedly hung up on me without letting me get a word in when I tried to call them. Was stuck in the drive through for over 30 minutes due to ordering on the app and already having paid for my food. When I got the food it was cold. Worst experience ever.
Atmosphere: 1
Food: 3
Service: 1
Takes to
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Nuggets, Jumbo Jack
The foods good and the people are nice but I've seen ants crawling around every now and
Atmosphere: 1
Food: 4
Service: 4