Disappointing Service Experience at Subway - 2 StarsI recently visited this Subway location and unfortunately, my experience left much to be desired. While the quality of the food was consistent with what I've come to expect from Subway, the lack of awareness and customer service displayed by the staff significantly impacted my overall impression.Upon entering the restaurant, I found the staff engrossed in a separate conversation, seemingly oblivious to my presence. Despite being the only customer in the restaurant at the time, it took a good couple of minutes for any staff member to acknowledge my arrival. This delay in recognition was not only frustrating but also reflected a lack of attentiveness on the part of the staff.As a customer, I expect a basic level of awareness and prompt service, especially in an environment where the staff is not overwhelmed with a rush of customers. The fact that no one acknowledged my presence until a few minutes had passed was disappointing and did not create a positive first impression.While the eventual acknowledgment did lead to the preparation of my order, the initial lapse in attention left me feeling undervalued as a customer. It's crucial for staff to maintain awareness of their surroundings, even during casual conversations, to ensure that customers receive the service they deserve.My visit to Subway was marred by the lack of awareness displayed by the staff, impacting the overall customer experience. I hope that the management takes note of this feedback to improve the training and awareness of their staff, ensuring that future customers receive the prompt and attentive service they expect from a reputable establishment like Subway.Parking: Condition in front of the door
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Tuna
Dog Mom
The worker was STONED OUT OF HER MIND. Would not make eye contact and messed our sandwich up. It’s one thing to be a little stoned and a completely other being so high you can’t work or serve customer properly. Get it together.
Atmosphere: 1
Food: 1
Service: 1
Hertha Bormes
This restaurant exceeded my expectations. The atmosphere was inviting, and the service was exceptional. The menu had a wide range of options, and the food was flavorful and beautifully presented. I would highly recommend it.
Atmosphere: 5
Food: 5
Service: 5
Ms Brittany
If I could give 0 stars I would I ordered online on the app. My app let's me know my order is ready meaning my FOOD is ready and has been made or at least I thought...I get there, there's a long line and they don't have a pick up area so I have to wait in the line for them to tell me my order hasn't even been started yet. I ordered 3 different subs, the woman making my food is just about done with my subs and let's me know they have no pickles or olives, in my opinion that should have been mentioned before starting my order since I'm sitting there waiting for it to be prepared ANYWAYS. I'm just frustrated because this subway I've never had any issues, they used to have a shelf you could pick up the mobile orders as well and that's gone, makes me wonder how often this happens.Edit: I just got home opened my subs and half our ingredients other than olives and pickles aren't even on my sub.no onions, banana peppers (side note I didn't stand up there while they made my order because the other worker was working on the subs of the people walking in and ordering....
Atmosphere: 1
Food: 1
Service: 1
Travis D.
This place is an absolute joke. I've ordered online twice and both times they messed up my order. I filed a complaint with corporate, and nothing. They didn't even have the decency to contact me back. Don't bother trying to call the store, the number doesn't work. This place has officially ruined subway for me. Take pride in your job. If you don't like it, go work somewhere else. Whatever you do, DONT ORDER FROM THIS PLACE!!!!
Tumara Peoples
I am upset..I go and get a foot long sub to get to work and the sub bread is hard as a rock and I didn't get my bread toasted is crazy. The staff knew that as she was making it.customer services now days all down the drain..
Atmosphere: 5
Food: 1
Service: 1
Alex Castaneda
Nice and clean always shown up a hour before closing signs off but other than that they're respectful and nice 10/10
Atmosphere: 5
Food: 4
Service: 5
Kia Jaxon
I love it when Subway has those foot long BOGO deals. I order from my app and get it every time even if it’s 4 days in a row. I always get the cold cut combo with specific instructions (toasted with American cheese and mayo, tomatoes, onions, and jalapeños on the side and cut in 3 sections) and they get it right every time and smile when I come to pick it up.
Atmosphere: 5
Food: 5
Service: 5
Guadalupe Gonzalez
Love the 8talian sub footlong of course very satisfying
Atmosphere: 5
Food: 5
Service: 5
Yvette Martinez
We have not had a sandwich from Subway in a long time. We weren't disappointed, it was so good.
i asked for light mayo and this dude did like 7 strips of may and drowned it in mustard. it was nasty. but they had kitchen nightmares on so that was nice. very entertaining
Tiffany Morrill
I had a valid coupon That "wouldn't scan" and the restaurant not take it. The workers were very rude, didn't care about helping the situation, just told me, welp if it's not scanning..then shrugged his shoulders.... Disappointed won't be back to this location.
Food: 1
Service: 1
Tasha Ogles
5 out 5 my visit was great.. They do alot of business I went in just before close and they were low on meat and made up for it.. REAL CUSTOMER SERVICE MCDONALD'S AND TACO BELL SHOULD TAKE NOTE!!!
Atmosphere: 5
Food: 5
Service: 5
Michael Ruelas
Went to get a sub at 9:30 had the doors locked and sign turned off guy looked at us at walked to the back
Olly Kally
It was my first time ordering a delicious white sandwich ?? Just wanted to taste and the result was beyond my expectation.
Disappointing Service Experience at Subway - 2 StarsI recently visited this Subway location and unfortunately, my experience left much to be desired. While the quality of the food was consistent with what I've come to expect from Subway, the lack of awareness and customer service displayed by the staff significantly impacted my overall impression.Upon entering the restaurant, I found the staff engrossed in a separate conversation, seemingly oblivious to my presence. Despite being the only customer in the restaurant at the time, it took a good couple of minutes for any staff member to acknowledge my arrival. This delay in recognition was not only frustrating but also reflected a lack of attentiveness on the part of the staff.As a customer, I expect a basic level of awareness and prompt service, especially in an environment where the staff is not overwhelmed with a rush of customers. The fact that no one acknowledged my presence until a few minutes had passed was disappointing and did not create a positive first impression.While the eventual acknowledgment did lead to the preparation of my order, the initial lapse in attention left me feeling undervalued as a customer. It's crucial for staff to maintain awareness of their surroundings, even during casual conversations, to ensure that customers receive the service they deserve.My visit to Subway was marred by the lack of awareness displayed by the staff, impacting the overall customer experience. I hope that the management takes note of this feedback to improve the training and awareness of their staff, ensuring that future customers receive the prompt and attentive service they expect from a reputable establishment like Subway.Parking: Condition in front of the door
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Tuna
The worker was STONED OUT OF HER MIND. Would not make eye contact and messed our sandwich up. It’s one thing to be a little stoned and a completely other being so high you can’t work or serve customer properly. Get it together.
Atmosphere: 1
Food: 1
Service: 1
This restaurant exceeded my expectations. The atmosphere was inviting, and the service was exceptional. The menu had a wide range of options, and the food was flavorful and beautifully presented. I would highly recommend it.
Atmosphere: 5
Food: 5
Service: 5
If I could give 0 stars I would I ordered online on the app. My app let's me know my order is ready meaning my FOOD is ready and has been made or at least I thought...I get there, there's a long line and they don't have a pick up area so I have to wait in the line for them to tell me my order hasn't even been started yet. I ordered 3 different subs, the woman making my food is just about done with my subs and let's me know they have no pickles or olives, in my opinion that should have been mentioned before starting my order since I'm sitting there waiting for it to be prepared ANYWAYS. I'm just frustrated because this subway I've never had any issues, they used to have a shelf you could pick up the mobile orders as well and that's gone, makes me wonder how often this happens.Edit: I just got home opened my subs and half our ingredients other than olives and pickles aren't even on my sub.no onions, banana peppers (side note I didn't stand up there while they made my order because the other worker was working on the subs of the people walking in and ordering....
Atmosphere: 1
Food: 1
Service: 1
This place is an absolute joke. I've ordered online twice and both times they messed up my order. I filed a complaint with corporate, and nothing. They didn't even have the decency to contact me back. Don't bother trying to call the store, the number doesn't work. This place has officially ruined subway for me. Take pride in your job. If you don't like it, go work somewhere else. Whatever you do, DONT ORDER FROM THIS PLACE!!!!
I am upset..I go and get a foot long sub to get to work and the sub bread is hard as a rock and I didn't get my bread toasted is crazy. The staff knew that as she was making it.customer services now days all down the drain..
Atmosphere: 5
Food: 1
Service: 1
Nice and clean always shown up a hour before closing signs off but other than that they're respectful and nice 10/10
Atmosphere: 5
Food: 4
Service: 5
I love it when Subway has those foot long BOGO deals. I order from my app and get it every time even if it’s 4 days in a row. I always get the cold cut combo with specific instructions (toasted with American cheese and mayo, tomatoes, onions, and jalapeños on the side and cut in 3 sections) and they get it right every time and smile when I come to pick it up.
Atmosphere: 5
Food: 5
Service: 5
Love the 8talian sub footlong of course very satisfying
Atmosphere: 5
Food: 5
Service: 5
We have not had a sandwich from Subway in a long time. We weren't disappointed, it was so good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
i asked for light mayo and this dude did like 7 strips of may and drowned it in mustard. it was nasty. but they had kitchen nightmares on so that was nice. very entertaining
I had a valid coupon That "wouldn't scan" and the restaurant not take it. The workers were very rude, didn't care about helping the situation, just told me, welp if it's not scanning..then shrugged his shoulders.... Disappointed won't be back to this location.
Food: 1
Service: 1
5 out 5 my visit was great.. They do alot of business I went in just before close and they were low on meat and made up for it.. REAL CUSTOMER SERVICE MCDONALD'S AND TACO BELL SHOULD TAKE NOTE!!!
Atmosphere: 5
Food: 5
Service: 5
Went to get a sub at 9:30 had the doors locked and sign turned off guy looked at us at walked to the back
It was my first time ordering a delicious white sandwich ?? Just wanted to taste and the result was beyond my expectation.
Atmosphere: 5
Food: 5
Service: 5