Honestly, I love their cheesesteaks, and treat myself once every 1-2 months, but I will NEVER spend another dollar here again. I placed an order for delivery. My delivery was canceled, because the delivery driver was told they didn’t have an order for me (mind you I ordered directly from Great Steak’s website NOT door dash). I called and was told, sorry your food is here, you can come pick it up. I went with delivery for a reason. So I asked for a refund, and was told no, they don’t know how to do that. I can try to call back at noon tomorrow. Then they tell me to call door dash to figure it out… again I never ordered through door dash, that’s their contract. All the guy would say, is “I’m sorry; it’s not my fault.” So, I order pizza from somewhere else, and then I get a text saying Uber is delivering my order from Great Streak. This is over an hour after being told it was ready - who wants cold, soggy food? Not to mention being told there was nothing they can do, so I spent more money elsewhere. Completely, unacceptable. Customer Service can make or break a place and this was a deal breaker for me. The customer service at the Colonial Heights location looks bad for the company, and yes will now held against all locations preventing me from ever being a customer again.
Update: the food arrive and hour and 35 mins after it being made, and on top of that the order was made wrong!! Complete trash
Julie Stigen
First time eating here. Blaine location.
Everything was great. We had the steak sandwich and cheese fries. ☺️
Honestly, I love their cheesesteaks, and treat myself once every 1-2 months, but I will NEVER spend another dollar here again. I placed an order for delivery. My delivery was canceled, because the delivery driver was told they didn’t have an order for me (mind you I ordered directly from Great Steak’s website NOT door dash). I called and was told, sorry your food is here, you can come pick it up. I went with delivery for a reason. So I asked for a refund, and was told no, they don’t know how to do that. I can try to call back at noon tomorrow. Then they tell me to call door dash to figure it out… again I never ordered through door dash, that’s their contract. All the guy would say, is “I’m sorry; it’s not my fault.” So, I order pizza from somewhere else, and then I get a text saying Uber is delivering my order from Great Streak. This is over an hour after being told it was ready - who wants cold, soggy food? Not to mention being told there was nothing they can do, so I spent more money elsewhere. Completely, unacceptable. Customer Service can make or break a place and this was a deal breaker for me. The customer service at the Colonial Heights location looks bad for the company, and yes will now held against all locations preventing me from ever being a customer again. Update: the food arrive and hour and 35 mins after it being made, and on top of that the order was made wrong!! Complete trash
First time eating here. Blaine location. Everything was great. We had the steak sandwich and cheese fries. ☺️
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