Six times in a row no bagels and today I get really small stale blueberry muffin. Ridiculous.
Sarah B.
They only make the mobile order upon your arrival, so really there is not point to ordering ahead. This has happened to me twice now. I came during the time it said it'd be ready and it also texts me that it's ready, only for an employee to begin making it every time. The point of mobile orders is to grab and go, so I don't get it. 3 stars because their drinks are good and employees friendly.
George Knight
Great Staff, knowledgeable & friendly. Coffee is delicious! BUT IF you order from DoorDash, Uber Eats or any other delivery company your order will be late!! They do not have a place for pickup orders Everyone has to get in line and wait for the order.I had to wait over 25 minutes for my order. It had happened more quite often. If the staff stopped talking and playing around we could all get our orders in a timely manner. Sad…. ~~~ 4/3/24 New guy on register Mr. Know it all very rude! Still if you order from DoorDash or any other delivery service you still have to wait in line and be late on your delivery’s. Waste of time & money! Not worth it.
Atmosphere: 1
Food: 1
Service: 1
Vicky S
Got two iced drinks a bagel and a burrito and it was $25 . That's not the issue, the issue is that I asked for a bagels toasted with butter and I got a room temperature bagel with cold pakages of butter in a cup for me to spread the butter . The butter was so cold and the bagel wasn't even warm enough to soften the butter. The burrito was tiny and not the greatest either, the drink were okay . Not worth it for the price. Disappointing
Atmosphere: 3
Food: 2
Service: 4
Isaac Robson
Very quick service and a great tasting coffee!
Atmosphere: 5
Food: 5
Service: 5
April Reilly
Ordered my 4 drinks and 2 pastries ahead online direct from their website. “Track my order” showed it ready at 9:45am and drinks weren’t ready until 10:10am. And they didn’t actually have any pastries. They had no way of refunding me the money I paid. On the receipt from Black Rock Coffee I clicked order help and contact us. The two phones numbers weren’t working valid numbers and to fill out a complaint online it required me to consent to receiving marketing emails which I do not. Terrible business operations.I’m editing my review to acknowledge Black Rock’s response. The link they included again requires me to consent to receive marketing emails in order to communicate with them. Terrible.
Atmosphere: 5
Food: 2
Service: 1
Lizzy Querry (MoonPrincessLizzy)
Always fast and friendly service ♡ drinks always made
Atmosphere: 5
Food: 5
Service: 5
Merzedies Bedatsky
Good coffee, but to be in a drive thru lane for 35mins is just crazy.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Caramel Blondie Chiller
Rory Simmons
Nice place. Great service and friendly
Atmosphere: 5
Food: 5
Service: 5
Melanie Ponsford
I have been coming here since you opened, as of the last 3 times I have had to leave the drive through after sitting there for over 20 minutes! You used to have people outside taking orders! I'm just not going to come anymore, I'm always on my way to work I give myself 30 minutes and can't even get through the line!! It's a
It's always worth waking up early for sticker day!!! I received a big good morning from the morning crew like always with amazing service and enjoyable ambiance! The food is good but I always choose the pastries in the evening for a cheat snack after dinner! I ordered a drip coffee and a chai tea latte!
BugZapperBob
So far I've only been once, but it was great. Was on break in the middle of an eight hour shift and went by to get fuel for a coworker and I. The drinks were ready fast and I still had plenty of time to relax on break. They tasted amazing and were refreshing. Lady at the register repeated my order, was real polite and friendly, and wasn't condescending in the slightest when I accidentally asked for something they didn't have ?? Will absolutely be going again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Fuel, Mango, Coconut
Mike M.
The vibe, the brand, the options, the coffee fantastic. Forget the Seattle coffee chain, Black Rock must be your go to coffee habit. The iced Amercano is addictive. This place rocks.
David Watkins
Far better than Starbucks
Sam A.
We are back again! Great coffee the snacks are awesome and a place to get a little bit of work done. Great music
Six times in a row no bagels and today I get really small stale blueberry muffin. Ridiculous.
They only make the mobile order upon your arrival, so really there is not point to ordering ahead. This has happened to me twice now. I came during the time it said it'd be ready and it also texts me that it's ready, only for an employee to begin making it every time. The point of mobile orders is to grab and go, so I don't get it. 3 stars because their drinks are good and employees friendly.
Great Staff, knowledgeable & friendly. Coffee is delicious! BUT IF you order from DoorDash, Uber Eats or any other delivery company your order will be late!! They do not have a place for pickup orders Everyone has to get in line and wait for the order.I had to wait over 25 minutes for my order. It had happened more quite often. If the staff stopped talking and playing around we could all get our orders in a timely manner. Sad…. ~~~ 4/3/24 New guy on register Mr. Know it all very rude! Still if you order from DoorDash or any other delivery service you still have to wait in line and be late on your delivery’s. Waste of time & money! Not worth it.
Atmosphere: 1
Food: 1
Service: 1
Got two iced drinks a bagel and a burrito and it was $25 . That's not the issue, the issue is that I asked for a bagels toasted with butter and I got a room temperature bagel with cold pakages of butter in a cup for me to spread the butter . The butter was so cold and the bagel wasn't even warm enough to soften the butter. The burrito was tiny and not the greatest either, the drink were okay . Not worth it for the price. Disappointing
Atmosphere: 3
Food: 2
Service: 4
Very quick service and a great tasting coffee!
Atmosphere: 5
Food: 5
Service: 5
Ordered my 4 drinks and 2 pastries ahead online direct from their website. “Track my order” showed it ready at 9:45am and drinks weren’t ready until 10:10am. And they didn’t actually have any pastries. They had no way of refunding me the money I paid. On the receipt from Black Rock Coffee I clicked order help and contact us. The two phones numbers weren’t working valid numbers and to fill out a complaint online it required me to consent to receiving marketing emails which I do not. Terrible business operations.I’m editing my review to acknowledge Black Rock’s response. The link they included again requires me to consent to receive marketing emails in order to communicate with them. Terrible.
Atmosphere: 5
Food: 2
Service: 1
Always fast and friendly service ♡ drinks always made
Atmosphere: 5
Food: 5
Service: 5
Good coffee, but to be in a drive thru lane for 35mins is just crazy.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Caramel Blondie Chiller
Nice place. Great service and friendly
Atmosphere: 5
Food: 5
Service: 5
I have been coming here since you opened, as of the last 3 times I have had to leave the drive through after sitting there for over 20 minutes! You used to have people outside taking orders! I'm just not going to come anymore, I'm always on my way to work I give myself 30 minutes and can't even get through the line!! It's a
Service: 1
Restaurantji Recommends
It's always worth waking up early for sticker day!!! I received a big good morning from the morning crew like always with amazing service and enjoyable ambiance! The food is good but I always choose the pastries in the evening for a cheat snack after dinner! I ordered a drip coffee and a chai tea latte!
So far I've only been once, but it was great. Was on break in the middle of an eight hour shift and went by to get fuel for a coworker and I. The drinks were ready fast and I still had plenty of time to relax on break. They tasted amazing and were refreshing. Lady at the register repeated my order, was real polite and friendly, and wasn't condescending in the slightest when I accidentally asked for something they didn't have ?? Will absolutely be going again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Fuel, Mango, Coconut
The vibe, the brand, the options, the coffee fantastic. Forget the Seattle coffee chain, Black Rock must be your go to coffee habit. The iced Amercano is addictive. This place rocks.
Far better than Starbucks
We are back again! Great coffee the snacks are awesome and a place to get a little bit of work done. Great music