Jack In The Box

16760 W Bell Rd, Surprise
(623) 975-5294

Recent Reviews

Jeff H.

I bought food from here at about 11:30 pm on April 7th. When I pull up to the drive-thru window, the girl says that the person behind me has a much smaller order (mind you, all I ordered was 2 Breakfast Jacks) and that I needed to park at the front so she could bring it out. So I do her the favor and I pull around to the front. After about 5 minutes she comes out with an annoyed look on her face. I grab the food from her and say thank you. She replies with absolutely nothing, not a single word... Not even a "have a good night". In fact, she didn't even look at me, she just handed me the food and walked back in the store. The workers here are mindless, emotionless zombies. If you want good service, I recommend going across the street to Taco Bell.

Michelle Contreras

Charisma Veronica Matthew and the new fryer cook did amazing job today dealing with the rush we had tonight. Wanted to give them recognition for positive attitudes and going at the best pace we could to ensure customer satisfaction. Great job team :)

Atmosphere: 5

Food: 5

Service: 5

genn

In the nicest way possible, this place aint it. Staff is constantly short where theres 1-3 people working in the kitchen and serving only drive thru orders, they barely take orders inside. This place is also a bit filthy and food is always cold or just not made right. I dont get why the food is cold & gross if it takes them 10-20 minutes to make.

Food: 1

Michael Osborn

I always say you can't go wrong with jack!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sourdough Jack, Fries

Daniel Baker

Just like any other jack in the box. I'll cover wuthm⁷

Atmosphere: 3

Food: 3

Service: 3

John Melcarek

I highly recommend this Jack in the Box restaurant. The foods great and the workers are fantastic. Steven the assistant manager is top notch.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jumbo Jack, Cheeseburger, Angry Tacos, Fries

Garrett Robinson

It's probably the worst fast food in Arizona.

Atmosphere: 3

Food: 1

Service: 5

Terry Lehner

Did the drive thru. So I can't rate the atmosphere.

Food: 5

Service: 4

Recommended dishes: Cheeseburger

Jeno LaFear

Truly the two ladies working tonight have great customer service skills. After working a long serving shift on Valentine’s Day . Food was fresh and hot ! Receiving great service especially after 9pm is very rare even getting hot fries. But these ladies are the nicest coolest workers there. Thank you !!!

Atmosphere: 5

Food: 5

Service: 5

DeEtt S.

This could have been a great meal. Especially for the price. But true to so many fast food places. This burger looked like it got picked up off the floor and wrapped up. Who cares. No one cares anymore about presentation.

For Now

Never have any issues with this location except that they often don't put requested sauces in the bag when picking up an order. *So it's useful to check your bag real quick before driving

Food: 4

Service: 4

Recommended dishes: Regular Tacos, Chicken Sandwich, Jumbo Jack, Stuffed Jalapeños

Josh Fazenbaker

8 dollars for a cheeseburger on bread...

Food: 1

Service: 4

Robin Mckindy

Our burgers tasted deep fried! Gross!

Atmosphere: 2

Food: 2

Service: 2

Ryan Bessette

Food was cold once I opened it. Very

Atmosphere: 1

Food: 1

Service: 1

Kyle Warfel

Have some absolutely terrible staff, attitudes are of no importance, and customer service is a brush off. I'll stick to McDonald's!!

Atmosphere: 1

Food: 1

Service: 1

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