It’s pretty shocking that you can be there only customer in the whole store in clouding drive through and they will constantly take 10 minutes minimum to give you a burger… not your burger, but whatever burger the cook decided to finally give you. I get that it’s a college location but wow. My order has been wrong 3 times in a row even after they read I it back to you at the window/counter. Best part is I thought if I told them I had an allergy to tomatoes then it would be a for sure that I wouldn’t get any… wrong. They’ll even put the “no tomato” sticker on the wrapper and then like magic, there will be tomato on that burger. Your store is the worst franchise location I have ever been to in terms of order correctness, cleanliness, and wait times. Sad.Dietary restrictions: They will give you extra of what you ask not to get on the sandwich. Just know that.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burger
Azalea Roman
Most efficient whataburger I’ve ever been to!! Stacey was wonderful and so helpful and friendly, whatever they’re paying her she deserves a raise! Will definitely be back again!
Atmosphere: 5
Food: 5
Service: 5
julie daugherty
Great fast food burger
Atmosphere: 5
Food: 5
Service: 5
Martin Murillo
Stacey was Awesome! I rarely go to Whataburger and she helped me pick out my order. Great customer service, she makes me wanna come back tomorrow.
Atmosphere: 5
Food: 5
Service: 5
Christopher C
On 4/11/2024, we ordered and paid for 3grilled cheese, 2 grilled cheese add lettuce, pickle, tomato and onion. Additionally, we ordered 4 large fries. We asked for BBQ sauce, however, we were told it would cost .40 per container so we declined.What we received: 3 grilled cheese add lettuce, tomato, pickle and onion. 2 grilled cheese. 2 large fries and a BBQ sauce at .40. (You shorted us two large fries, charged us for a BBQ sauce we did not want, and added toppings to a grilled cheese that was supposed to be plain)We got all the way to our house before we realized the issue. We contact the store at and we were advised we needed to come into the store for a refund as they would not do it over the phone.We drove back to the store, and spoke with your “manager” on shift. The reason I cannot provide you with her name, is due to the fact that she refused to provide it when asked. Having said that, we asked for a refund for the missing items and she said she could not do that. She said we needed to bring back the ENTIRE order to get the refund. I said to her “how can I bring back the entire order since you shorted me two items”? She said “well I can’t do a refund without getting the entire order back”. I told her that was impossible since she didn’t give me 2 of the 4 fries. I asked for her name so I could escalate the issue, she refused, and closed the window on us.At the end of the day, you stole from us and refused to refund us for items not given to us. You have an incompetent manager that not only refused our refund, but this is the same manager that handed us our food in the first place - clearly, she did not check the bag to ensure our entire order was there. Not to mention, the two fries we were given, were not cooked all the way.I have attached a copy to show three grilled cheeses with toppings - again we only ordered 2 of the 5 with toppings. I apologize, I can’t show a photo of the two fries I didn’t received, nor can I return fries I didn’t receive - as your incompetent manager requested.
Atmosphere: 1
Food: 1
Service: 1
Caleb Silvera-Kuhnel
Great food and excellent service, Alexis was super amazing and friendly. Looking forward to going back.
Atmosphere: 5
Food: 5
Service: 5
D D (DEE)
THIS IS A TERRIBLE WHATABURGER ..!!!RUDE STAFF & MANAGEMENT;Go to Chuckbox , In & Out , Smashburger etc anywhere but here !!Charging $14 for (1) Whataburger Meal that is NOT fresh is wrong ! …Buns are hard & smallOnion rings are full of grease….Fries are coldThe only “positive” reviews are “paid Guides” ..(even paid guides give this Whataburger a bad review).There used to be a Mexican Manager 1-2yrs ago..he was so nice.Now there’s older White women that are so rude to Patrons .Also the (2) Older Women (age 70ish)that work at night are extremely RUDE..!The paying public won’t put up with Whataburger bullies & low quality foodMy friend ordered a burger “plain”.The mean workers do NOT listen .The burger came loaded with everything .The Female Night Manager, age 70ish “grabbed” the burger from our hands and said she would “remake” the burger .We watched her hand it to the cook who just scraped all the vegetables off and then rewrapped the same burger…NASTY !( my opinion. : if it’s “Whataburger’s fault” for making the burger WRONG then the Employee should “apologize” NOT force the patron to hand over their burger …they should just remake the burger and give the patron a hot burger, replace hot fries/onion rings with their apologies for the mistake.. ) So simple to do the right thing but this location does NOT have a clue!When was the last time the Health Department inspected this poorly Managed Restaurant ??Management must think ASU College Students/Tempe locals are stupid.OWNER : my guess is that you lost lots of business over the past (2) years because you hire a bullying Staff , rather than Professional & polite StaffTempe peeps take your $$$ & go to a much better place like Chuckbox or Smashburger !!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Avocado
Domingo Cedillo
Girl at the window was really rude. Acted like she didn’t want to be there. Asked for a bunch of ketchup and she said she will give us what she can and ended up not giving us anything. If you don’t want to work, don’t.
Atmosphere: 3
Food: 3
Service: 1
Ptwpage
We were told we weren’t allowed to order more than one item because it was “too late” and when my girlfriend went to speak she was very rudely interrupted and told “we said no”.So we weren’t all able to eat and when I was asked for the servers name we were told by a lady with two mouth piercings laughed at us and said that it is whataburger policy to not give us names of the workers.Absolutely terrible service completely letting down what whataburger customer service is supposed to be.We did not end up getting any food as half the car wasn’t allowed to order.
Atmosphere: 1
Food: 1
Service: 1
Abigayle Paliotti
Slowest drive thru ever. Even when you are the only person in line it take them FOREVER. Workers are always pretty nice and the food is always of good quality.
STORE #221 ADDRESS-1346 S. RURAL RD in Tempe. I placed an online order through Doordash at this store. This review is about the store NOT Doordash. I ordered the 3pc chicken strip meal w/gravy, fries and an unsweetened ice tea. Also a Whataburger and spicy ketchup. The fries were old and stale. I did not receive my gravy. I did not get the spicy ketchup, and instead of tea it was soda. I then tried to call the store the following morning to talk to a MGR. The woman who answered the phone said she was the MGR but refused to give me her name. I feel like if you are the MGR and you refuse to give your name to a dissatisfied customer, you should not be a MGR!! I will never order from this store again!!!
Atmosphere: 1
Food: 1
Service: 1
Nicole Casino
Very clean store ..great food .great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whataburger
Short Top
No sense of urgency, no customer service, zero hospitality.
Atmosphere: 1
Food: 4
Service: 1
Jay Rumpf
Apparently if you order onion rings there’s a $0.40 cent up charge for ranch sauce. How cheap thanks to Jack in the Box for the ranch from the other night!
It’s pretty shocking that you can be there only customer in the whole store in clouding drive through and they will constantly take 10 minutes minimum to give you a burger… not your burger, but whatever burger the cook decided to finally give you. I get that it’s a college location but wow. My order has been wrong 3 times in a row even after they read I it back to you at the window/counter. Best part is I thought if I told them I had an allergy to tomatoes then it would be a for sure that I wouldn’t get any… wrong. They’ll even put the “no tomato” sticker on the wrapper and then like magic, there will be tomato on that burger. Your store is the worst franchise location I have ever been to in terms of order correctness, cleanliness, and wait times. Sad.Dietary restrictions: They will give you extra of what you ask not to get on the sandwich. Just know that.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burger
Most efficient whataburger I’ve ever been to!! Stacey was wonderful and so helpful and friendly, whatever they’re paying her she deserves a raise! Will definitely be back again!
Atmosphere: 5
Food: 5
Service: 5
Great fast food burger
Atmosphere: 5
Food: 5
Service: 5
Stacey was Awesome! I rarely go to Whataburger and she helped me pick out my order. Great customer service, she makes me wanna come back tomorrow.
Atmosphere: 5
Food: 5
Service: 5
On 4/11/2024, we ordered and paid for 3grilled cheese, 2 grilled cheese add lettuce, pickle, tomato and onion. Additionally, we ordered 4 large fries. We asked for BBQ sauce, however, we were told it would cost .40 per container so we declined.What we received: 3 grilled cheese add lettuce, tomato, pickle and onion. 2 grilled cheese. 2 large fries and a BBQ sauce at .40. (You shorted us two large fries, charged us for a BBQ sauce we did not want, and added toppings to a grilled cheese that was supposed to be plain)We got all the way to our house before we realized the issue. We contact the store at and we were advised we needed to come into the store for a refund as they would not do it over the phone.We drove back to the store, and spoke with your “manager” on shift. The reason I cannot provide you with her name, is due to the fact that she refused to provide it when asked. Having said that, we asked for a refund for the missing items and she said she could not do that. She said we needed to bring back the ENTIRE order to get the refund. I said to her “how can I bring back the entire order since you shorted me two items”? She said “well I can’t do a refund without getting the entire order back”. I told her that was impossible since she didn’t give me 2 of the 4 fries. I asked for her name so I could escalate the issue, she refused, and closed the window on us.At the end of the day, you stole from us and refused to refund us for items not given to us. You have an incompetent manager that not only refused our refund, but this is the same manager that handed us our food in the first place - clearly, she did not check the bag to ensure our entire order was there. Not to mention, the two fries we were given, were not cooked all the way.I have attached a copy to show three grilled cheeses with toppings - again we only ordered 2 of the 5 with toppings. I apologize, I can’t show a photo of the two fries I didn’t received, nor can I return fries I didn’t receive - as your incompetent manager requested.
Atmosphere: 1
Food: 1
Service: 1
Great food and excellent service, Alexis was super amazing and friendly. Looking forward to going back.
Atmosphere: 5
Food: 5
Service: 5
THIS IS A TERRIBLE WHATABURGER ..!!!RUDE STAFF & MANAGEMENT;Go to Chuckbox , In & Out , Smashburger etc anywhere but here !!Charging $14 for (1) Whataburger Meal that is NOT fresh is wrong ! …Buns are hard & smallOnion rings are full of grease….Fries are coldThe only “positive” reviews are “paid Guides” ..(even paid guides give this Whataburger a bad review).There used to be a Mexican Manager 1-2yrs ago..he was so nice.Now there’s older White women that are so rude to Patrons .Also the (2) Older Women (age 70ish)that work at night are extremely RUDE..!The paying public won’t put up with Whataburger bullies & low quality foodMy friend ordered a burger “plain”.The mean workers do NOT listen .The burger came loaded with everything .The Female Night Manager, age 70ish “grabbed” the burger from our hands and said she would “remake” the burger .We watched her hand it to the cook who just scraped all the vegetables off and then rewrapped the same burger…NASTY !( my opinion. : if it’s “Whataburger’s fault” for making the burger WRONG then the Employee should “apologize” NOT force the patron to hand over their burger …they should just remake the burger and give the patron a hot burger, replace hot fries/onion rings with their apologies for the mistake.. ) So simple to do the right thing but this location does NOT have a clue!When was the last time the Health Department inspected this poorly Managed Restaurant ??Management must think ASU College Students/Tempe locals are stupid.OWNER : my guess is that you lost lots of business over the past (2) years because you hire a bullying Staff , rather than Professional & polite StaffTempe peeps take your $$$ & go to a much better place like Chuckbox or Smashburger !!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Avocado
Girl at the window was really rude. Acted like she didn’t want to be there. Asked for a bunch of ketchup and she said she will give us what she can and ended up not giving us anything. If you don’t want to work, don’t.
Atmosphere: 3
Food: 3
Service: 1
We were told we weren’t allowed to order more than one item because it was “too late” and when my girlfriend went to speak she was very rudely interrupted and told “we said no”.So we weren’t all able to eat and when I was asked for the servers name we were told by a lady with two mouth piercings laughed at us and said that it is whataburger policy to not give us names of the workers.Absolutely terrible service completely letting down what whataburger customer service is supposed to be.We did not end up getting any food as half the car wasn’t allowed to order.
Atmosphere: 1
Food: 1
Service: 1
Slowest drive thru ever. Even when you are the only person in line it take them FOREVER. Workers are always pretty nice and the food is always of good quality.
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
Always great
STORE #221 ADDRESS-1346 S. RURAL RD in Tempe. I placed an online order through Doordash at this store. This review is about the store NOT Doordash. I ordered the 3pc chicken strip meal w/gravy, fries and an unsweetened ice tea. Also a Whataburger and spicy ketchup. The fries were old and stale. I did not receive my gravy. I did not get the spicy ketchup, and instead of tea it was soda. I then tried to call the store the following morning to talk to a MGR. The woman who answered the phone said she was the MGR but refused to give me her name. I feel like if you are the MGR and you refuse to give your name to a dissatisfied customer, you should not be a MGR!! I will never order from this store again!!!
Atmosphere: 1
Food: 1
Service: 1
Very clean store ..great food .great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whataburger
No sense of urgency, no customer service, zero hospitality.
Atmosphere: 1
Food: 4
Service: 1
Apparently if you order onion rings there’s a $0.40 cent up charge for ranch sauce. How cheap thanks to Jack in the Box for the ranch from the other night!
Atmosphere: 3
Food: 4
Service: 1