Staff was very unfriendly. No greeting when I walked up to the counter. Waited forever to get my food. Then to find that I had missing items from my order when I got home and my meat was scraps . I called the location they picked up and hung up the phone right away binstead of answering. I called back a second time and the phone constantly rang. My overall experience this one time I decided to visit under new ownership was absolutely horrible. I will never go back to that particular location ever.
Charles Thomas
Great food and service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Potato Casserole, Meat Plate, Brisket Sandwich Combo, Brisket, Brisket Stack with Mac and Cheese
Maria Bright
Never ate there before, but I saw they made fried okra and decided to go. Their okra is really yummy and they give a huge amount for the side. The brisket was really good, and the chicken was juicy and tender. I'm glad I went here. It made me happy to eat food that I miss from the south. And their sweet tea is really sweet tea.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket, Fried Okra
steven hillburn
Staff was friendly. The brisket was horrific! The texture and taste was like it sat out for days; dry and tough to chew.
Atmosphere: 3
Food: 2
Service: 4
Jessica Martinez
Food is always amazing but at my last trip in the manager on shift interrupted the employee taking my order to make the employee call him a bad kitty after "pawing" the register tape to the floor. Said employee looked terribly embarrassed.
Atmosphere: 3
Food: 5
Service: 5
Abby B.
I received the wrong DoorDash order. (Couldn't eat it anyway b/c I'm gluten intolerant) please double check the food and receipt.... It's really annoying to have to tip a DoorDash driver twice. (This isn't DoorDashes fault since the food is sealed with receipt on the outside, there's no way they couldn't have known it wasn't my order). I also tried to call to make them aware & they don't answer their phone.
erika ennis
Didn’t get what I paid for
CeCe Lopez
First time eating here food was really good but, the pulled pork was cold when we were served. Our waiter was really nice made us a fresh batch & apologized. Staff was really professional would definitely try it
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Potato Casserole, Meat Plate
Allison Kolhepp
I usually love this place but I was so disappointed with my order on 11/11/2023. However Ethel contacted me and did everything she could to change my experience. The food is great.
Food: 1
Service: 5
Alan Rockman
Always a great bar-b-q experience at Dickey's Tolleson. Great Bar-B-Q especially the Brisket and Chicken. And always friendly service.Sure miss the Ice Cream and the Jalapeno Beans side though.
My husband and I were in the mood for ribs. Went to the location on McDowell to find it's permanently closed. Looked for another location and found Tolleson was the next closest.First we were not acknowledged right off when waiting to place our orders. I think they were busy with Grubhub and pick up orders. My husband ordered a three meat combo. His ribs were burnt, very hard and dry. We didn't complain because it was obvious that the workers were sub par with their customer service as it was, but we would definitely make a couple reviews.
Nancy Marie
Justin was sooo friendly with such a welcoming and amazing attitude, he recommended the perfect family dinner for our first visit. I will definitely be back with this type of service and quality of food.
Atmosphere: 5
Food: 5
Service: 5
Joey B.
I've had issues with Dickey's in Northern California but I figured I'd try their restaurant in Phoenix to see if I would get better results. In short : "No"I ordered their 3 Meat combo and it was disappointing to say the least. It was 3 small pieces of meat; much less meat than you'd get on a footlong sub from Subway...perhaps enough for a 6" sub. But there was a large hole in my bag which I believed was the reason I didn't receive half of my order. But having dealt with Dickey's customer service in the past, I'm all but positive they will not take accountability. It was so bad, it ultimately led to me canceling my Grubhub membership. I gave them 1 star because it wouldn't let me give them "0 Stars."If you're in the mood for barbecue and Dickey's is your only choice, go Chinese. Dickey's is just bad from the top down.
Kory Obrien
Place is a rip-off. Website will say family pack starts at $61. As soon as you select it, it jumps to $78 before you make a single selection. So is that $17 a fee for choosing to eat at your establishment? Or just a bait and switch. Also what's with your taxes and fees, $13 not including tip. What other fees are there if not tip.
Atmosphere: 3
Food: 1
Service: 3
Monique Turner
That Managers attitude is just beyond disgusting. I will never comeback to this place .NATHAN if you hate diverse Customers you should quit and give your job to someone who has the actual Manangaers experience.
Staff was very unfriendly. No greeting when I walked up to the counter. Waited forever to get my food. Then to find that I had missing items from my order when I got home and my meat was scraps . I called the location they picked up and hung up the phone right away binstead of answering. I called back a second time and the phone constantly rang. My overall experience this one time I decided to visit under new ownership was absolutely horrible. I will never go back to that particular location ever.
Great food and service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Potato Casserole, Meat Plate, Brisket Sandwich Combo, Brisket, Brisket Stack with Mac and Cheese
Never ate there before, but I saw they made fried okra and decided to go. Their okra is really yummy and they give a huge amount for the side. The brisket was really good, and the chicken was juicy and tender. I'm glad I went here. It made me happy to eat food that I miss from the south. And their sweet tea is really sweet tea.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket, Fried Okra
Staff was friendly. The brisket was horrific! The texture and taste was like it sat out for days; dry and tough to chew.
Atmosphere: 3
Food: 2
Service: 4
Food is always amazing but at my last trip in the manager on shift interrupted the employee taking my order to make the employee call him a bad kitty after "pawing" the register tape to the floor. Said employee looked terribly embarrassed.
Atmosphere: 3
Food: 5
Service: 5
I received the wrong DoorDash order. (Couldn't eat it anyway b/c I'm gluten intolerant) please double check the food and receipt.... It's really annoying to have to tip a DoorDash driver twice. (This isn't DoorDashes fault since the food is sealed with receipt on the outside, there's no way they couldn't have known it wasn't my order). I also tried to call to make them aware & they don't answer their phone.
Didn’t get what I paid for
First time eating here food was really good but, the pulled pork was cold when we were served. Our waiter was really nice made us a fresh batch & apologized. Staff was really professional would definitely try it
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Potato Casserole, Meat Plate
I usually love this place but I was so disappointed with my order on 11/11/2023. However Ethel contacted me and did everything she could to change my experience. The food is great.
Food: 1
Service: 5
Always a great bar-b-q experience at Dickey's Tolleson. Great Bar-B-Q especially the Brisket and Chicken. And always friendly service.Sure miss the Ice Cream and the Jalapeno Beans side though.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My husband and I were in the mood for ribs. Went to the location on McDowell to find it's permanently closed. Looked for another location and found Tolleson was the next closest.First we were not acknowledged right off when waiting to place our orders. I think they were busy with Grubhub and pick up orders. My husband ordered a three meat combo. His ribs were burnt, very hard and dry. We didn't complain because it was obvious that the workers were sub par with their customer service as it was, but we would definitely make a couple reviews.
Justin was sooo friendly with such a welcoming and amazing attitude, he recommended the perfect family dinner for our first visit. I will definitely be back with this type of service and quality of food.
Atmosphere: 5
Food: 5
Service: 5
I've had issues with Dickey's in Northern California but I figured I'd try their restaurant in Phoenix to see if I would get better results. In short : "No"I ordered their 3 Meat combo and it was disappointing to say the least. It was 3 small pieces of meat; much less meat than you'd get on a footlong sub from Subway...perhaps enough for a 6" sub. But there was a large hole in my bag which I believed was the reason I didn't receive half of my order. But having dealt with Dickey's customer service in the past, I'm all but positive they will not take accountability. It was so bad, it ultimately led to me canceling my Grubhub membership. I gave them 1 star because it wouldn't let me give them "0 Stars."If you're in the mood for barbecue and Dickey's is your only choice, go Chinese. Dickey's is just bad from the top down.
Place is a rip-off. Website will say family pack starts at $61. As soon as you select it, it jumps to $78 before you make a single selection. So is that $17 a fee for choosing to eat at your establishment? Or just a bait and switch. Also what's with your taxes and fees, $13 not including tip. What other fees are there if not tip.
Atmosphere: 3
Food: 1
Service: 3
That Managers attitude is just beyond disgusting. I will never comeback to this place .NATHAN if you hate diverse Customers you should quit and give your job to someone who has the actual Manangaers experience.
Atmosphere: 1
Food: 1
Service: 1