UPDATE: Freddy's Guest Service Coordinator, Dawn, reached out immediately to address the issue I experienced at Freddy's Broadway location in Tucson. Although Dawn could not "fix" the problem, she owned it from the corporate level with empathy and understanding. Plus, sent a couple of vouchers for Freddy's custard. (These won't last long!) Dawn is the face of a brand that is truly about exemplary customer service. Temporarily, I downgraded my status to just a fan. Because of Dawn, I am again a RAVING fan of the Freddy's brand!!* * * * *It was Super Bowl Sunday…and almost time for the game to start. My son was cooking up a deep-dish pizza. So, I volunteered to make a run for Freddy's Frozen Custard to be enjoyed after...and headed out to the closest location on Broadway Boulevard.Besides custard, I knew our dog, Darwin, would like a Freddy's Puppy Patty. However, Freddy's associate, Alison, had not heard of a Puppy Patty. Although I explained it's a regular menu item for a dollar thirty, without letting me know, Alison rang up my 3 pints of custard PLUS $7.79 for the single patty of meat in a box.When I realized this, Alison and I had an exchange…first of words. Then money; I told her to refund the entire amount.Surprisingly, after leaving a VM message at Freddy's corporate headquarters to report my encounter, I received no response. Was I too bold to suggest Alison needs customer service training? Or should be reassigned to a role that does not require interaction with customers.Meanwhile, having already driven 4+ miles to Freddy’s on Broadway, I was now committed to drive another 12 miles to the Freddy’s on Orange Grove. Thankfully, that turned out to be a Five-Star experience...and review!
Service: 1
Porcelain Panic
They ran out of their chicken strips so they replaced them with flat chicken patty like nuggets with out saying anything to the doordasher picking it up despite it saying no substitutions on my order. I don't order freddys to get processed nuggets. Very unhappy they can give cheap gross substitutions with out saying anything.
Atmosphere: 1
Food: 1
Service: 1
Anthony Llanes
Smelled bad
Z Fuentes
The people that work there aren’t mindful. I’m an independent contractor who delivers food these rude kids wasted my time, handed out my assigned delivery to someone else and when I asked for it to be remade so I continued my job. They told me no, to contact my delivery support chat. 20 minutes waiting to not get my order lost out on funds because they couldn’t fix a simple mistake that they made ? 0/0 folks seem stressed out and unable to work without fighting. It’s not that serious y’all could just remade the order?
Atmosphere: 1
Food: 1
Service: 1
Cory Harper
Is a boy from the East Coast I know all about steak and shake, Freddy's Frozen Custard is right on the money with the best steak burger on the western front
Went at around 1:45 pm to try freddys new chicken sandwich and the guy with the crooked hairline that was working the counter was very rude, tried letting it go but I went back to ask for the bathroom key and he threw it it on the counter. Will not be returning.
Atmosphere: 2
Food: 3
Service: 1
Anthony Gradillas
Cashiering was rude then they let me finish ordering what I want
Atmosphere: 5
Food: 5
Service: 2
Pam Ronstadt
Standard fast food. shoestring style fries, variety of burgers and dogs. Only one vegetarian selection.
Outdoor seating on a beautiful day like today makes the food even better! The food is always first rate, service is good and fast.
Atmosphere: 4
Food: 5
Service: 4
Kristi LaBonte
Great caramel sundae!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Sav Kruse
Saltiest fries, cheese curds are not fresh, onions when we asked for no onions on a burger, and my Oreo custard cake was not in order. Very disappointing. Not going back. Oh and no straws for the shake or beverage either. And the root beer was flat.
Great burgers
Atmosphere: 5
Food: 5
Service: 5
Super Great prices and Hamburgers..❣️
Atmosphere: 5
Food: 5
Service: 5
UPDATE: Freddy's Guest Service Coordinator, Dawn, reached out immediately to address the issue I experienced at Freddy's Broadway location in Tucson. Although Dawn could not "fix" the problem, she owned it from the corporate level with empathy and understanding. Plus, sent a couple of vouchers for Freddy's custard. (These won't last long!) Dawn is the face of a brand that is truly about exemplary customer service. Temporarily, I downgraded my status to just a fan. Because of Dawn, I am again a RAVING fan of the Freddy's brand!!* * * * *It was Super Bowl Sunday…and almost time for the game to start. My son was cooking up a deep-dish pizza. So, I volunteered to make a run for Freddy's Frozen Custard to be enjoyed after...and headed out to the closest location on Broadway Boulevard.Besides custard, I knew our dog, Darwin, would like a Freddy's Puppy Patty. However, Freddy's associate, Alison, had not heard of a Puppy Patty. Although I explained it's a regular menu item for a dollar thirty, without letting me know, Alison rang up my 3 pints of custard PLUS $7.79 for the single patty of meat in a box.When I realized this, Alison and I had an exchange…first of words. Then money; I told her to refund the entire amount.Surprisingly, after leaving a VM message at Freddy's corporate headquarters to report my encounter, I received no response. Was I too bold to suggest Alison needs customer service training? Or should be reassigned to a role that does not require interaction with customers.Meanwhile, having already driven 4+ miles to Freddy’s on Broadway, I was now committed to drive another 12 miles to the Freddy’s on Orange Grove. Thankfully, that turned out to be a Five-Star experience...and review!
Service: 1
They ran out of their chicken strips so they replaced them with flat chicken patty like nuggets with out saying anything to the doordasher picking it up despite it saying no substitutions on my order. I don't order freddys to get processed nuggets. Very unhappy they can give cheap gross substitutions with out saying anything.
Atmosphere: 1
Food: 1
Service: 1
Smelled bad
The people that work there aren’t mindful. I’m an independent contractor who delivers food these rude kids wasted my time, handed out my assigned delivery to someone else and when I asked for it to be remade so I continued my job. They told me no, to contact my delivery support chat. 20 minutes waiting to not get my order lost out on funds because they couldn’t fix a simple mistake that they made ? 0/0 folks seem stressed out and unable to work without fighting. It’s not that serious y’all could just remade the order?
Atmosphere: 1
Food: 1
Service: 1
Is a boy from the East Coast I know all about steak and shake, Freddy's Frozen Custard is right on the money with the best steak burger on the western front
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Cheese Double, Cheese Curds, Steak Burger, Burger
Went at around 1:45 pm to try freddys new chicken sandwich and the guy with the crooked hairline that was working the counter was very rude, tried letting it go but I went back to ask for the bathroom key and he threw it it on the counter. Will not be returning.
Atmosphere: 2
Food: 3
Service: 1
Cashiering was rude then they let me finish ordering what I want
Atmosphere: 5
Food: 5
Service: 2
Standard fast food. shoestring style fries, variety of burgers and dogs. Only one vegetarian selection.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Outdoor seating on a beautiful day like today makes the food even better! The food is always first rate, service is good and fast.
Atmosphere: 4
Food: 5
Service: 4
Great caramel sundae!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Saltiest fries, cheese curds are not fresh, onions when we asked for no onions on a burger, and my Oreo custard cake was not in order. Very disappointing. Not going back. Oh and no straws for the shake or beverage either. And the root beer was flat.
Atmosphere: 1
Food: 1
Service: 1
Only had their custard drink.It was
Food: 5
Service: 5
Best Burgers in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burger