Took my mother Friday for her birthday. Arrived at 600. At the host station, Lana the server threw a little fit that no one was sitting at her tables and that other waiters were taking care of her tables so she wasn't going to wait on them anymore. The hosts were trying to talk to her and she kept talking over them and arguing. One host gave up and gave us her. Already a horrible impression.614 we were sat down. We ordered our drinks and apps and I asked to go ahead and put in an order for my child. She said ok we will get it out. Came back 10 minutes later to tell me that they can't do any kids meals and have to order an adult menu item for him instead. I said fine. We put in order for the table.640 we got our apps and bread with our drinks.650 Lana came back to say that my mother needed to pick out sides. Took her 40 minutes to realize she didn't even get the full order even though my mother had already told her what sides730 my son gets food.815 we get part of our meals. No one gets any sides. We all had ordered them. Asked for our sides and got an attitude because 'the kitchen is just backed up'. A 2 hour wait time and we don't even get all our food. We said give us the bill and come to find out, Lana had charged us even more than was supposed to (talking around $40 more) for things we didn't get. Talked to a manager and it was a slap in the face to have them say the kitchen is just backed up--while we sat there waiting, 2 tables by us had come in after us and had already eaten and left before we had food.Horrible service.Horrible unseasoned food.Overcharging.Outright lying about kids menu and refusing to get us anything from it for surely a bigger tip.I will say kudos to the bartender who was great and the hosts for everything. The hosts actually checked on us because our server sure didn't. The host came back three times to check on us while who knows where our server was.Kid-friendliness: Not child friendly. Refuse to give child meals and say they can't give any thing on the kids menu and they have to order an adult meal only
Atmosphere: 1
Food: 1
Service: 1
Gregory Hood
Poor service
Atmosphere: 1
Food: 1
Service: 1
M. Porter
First the pads on the chairs were disgusting, they need to be cleaned. 2nd our table was sticky. 3rd we had to ask the host, after waiting 15 min before anyone even acknowledged our presence, who or wait person was. This is a far cry from what it used to be. Horrible.Vegetarian options: No real options.
Atmosphere: 1
Food: 3
Service: 3
Skie Jennings (StarWorksCrafts)
I had to wait a bit longer on my to-go order due to an issue at their call center, but I was thoroughly impressed by their service. My food was hot. The manager was very pleasant. I forgot her name. Addie, Autumn... I wish I could remember! She was fantastic! Even during all that busy time, she helped me with a smile.
Atmosphere: 5
Food: 5
Service: 5
William Towers
The place smells like an old cloth, the food is good, they have good service.
Atmosphere: 2
Food: 4
Service: 4
Michael Gent
My wife and I are Brits. We visited this location in Tucson and were pleasantly surprised by everything. The service was good, it had a nice atmosphere and the food was very tasty. A special thank you to two of the staff, Dahlia and Roman. They made our visit most enjoyable. We will be back.
Atmosphere: 5
Food: 5
Service: 5
Ellen Mckenzie
Enjoyed my meal very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato, Live Maine Lobster, Lobster Tails Shrimp Platter, Ultimate Feast, Admiral's Feast
Dewayne Rouw
Jeff made our dining very pleasurable!Vegetarian options: Broccoli was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie Overboard, Baked Potato, Live Maine Lobster, Lobster Tails Shrimp Platter
Paul Rios
The food was amazing, and the service was good, we got there early
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Bisque, Wild-Caught Snow Crab Legs
Malachi Ed
Great service great food. My wife loves seafood and I hate seafood but I get the steak and it was amazing really good
Well we sat down today Easter 2024. Took forever for our drink order to be taken. Food order was taken. We waited and waited for a long time and still our food never came. I asked to talk to the manager and was told they were busy. I told our server that our food was taking forever to come out. So we told him we were leaving. We left. The service sucks. They were not that busy at that point. Dissatisfied. After reading the other reviews you need to change not send some stock apology.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: All You Can Eat Shrimp
Jennifer
Kim is a wonderful person! She always remembers my husband's order and always chats with us. Red Lobster food quality has also improved!
Atmosphere: 5
Food: 5
Service: 5
celeste Anaya
Super good
Atmosphere: 5
Food: 5
Service: 5
Bob LeBrun
Lobster feast for Saturday. Can’t wait. They need to do this more often given the number of New England transplants. So good to find Maine lobsters.
Took my mother Friday for her birthday. Arrived at 600. At the host station, Lana the server threw a little fit that no one was sitting at her tables and that other waiters were taking care of her tables so she wasn't going to wait on them anymore. The hosts were trying to talk to her and she kept talking over them and arguing. One host gave up and gave us her. Already a horrible impression.614 we were sat down. We ordered our drinks and apps and I asked to go ahead and put in an order for my child. She said ok we will get it out. Came back 10 minutes later to tell me that they can't do any kids meals and have to order an adult menu item for him instead. I said fine. We put in order for the table.640 we got our apps and bread with our drinks.650 Lana came back to say that my mother needed to pick out sides. Took her 40 minutes to realize she didn't even get the full order even though my mother had already told her what sides730 my son gets food.815 we get part of our meals. No one gets any sides. We all had ordered them. Asked for our sides and got an attitude because 'the kitchen is just backed up'. A 2 hour wait time and we don't even get all our food. We said give us the bill and come to find out, Lana had charged us even more than was supposed to (talking around $40 more) for things we didn't get. Talked to a manager and it was a slap in the face to have them say the kitchen is just backed up--while we sat there waiting, 2 tables by us had come in after us and had already eaten and left before we had food.Horrible service.Horrible unseasoned food.Overcharging.Outright lying about kids menu and refusing to get us anything from it for surely a bigger tip.I will say kudos to the bartender who was great and the hosts for everything. The hosts actually checked on us because our server sure didn't. The host came back three times to check on us while who knows where our server was.Kid-friendliness: Not child friendly. Refuse to give child meals and say they can't give any thing on the kids menu and they have to order an adult meal only
Atmosphere: 1
Food: 1
Service: 1
Poor service
Atmosphere: 1
Food: 1
Service: 1
First the pads on the chairs were disgusting, they need to be cleaned. 2nd our table was sticky. 3rd we had to ask the host, after waiting 15 min before anyone even acknowledged our presence, who or wait person was. This is a far cry from what it used to be. Horrible.Vegetarian options: No real options.
Atmosphere: 1
Food: 3
Service: 3
I had to wait a bit longer on my to-go order due to an issue at their call center, but I was thoroughly impressed by their service. My food was hot. The manager was very pleasant. I forgot her name. Addie, Autumn... I wish I could remember! She was fantastic! Even during all that busy time, she helped me with a smile.
Atmosphere: 5
Food: 5
Service: 5
The place smells like an old cloth, the food is good, they have good service.
Atmosphere: 2
Food: 4
Service: 4
My wife and I are Brits. We visited this location in Tucson and were pleasantly surprised by everything. The service was good, it had a nice atmosphere and the food was very tasty. A special thank you to two of the staff, Dahlia and Roman. They made our visit most enjoyable. We will be back.
Atmosphere: 5
Food: 5
Service: 5
Enjoyed my meal very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato, Live Maine Lobster, Lobster Tails Shrimp Platter, Ultimate Feast, Admiral's Feast
Jeff made our dining very pleasurable!Vegetarian options: Broccoli was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie Overboard, Baked Potato, Live Maine Lobster, Lobster Tails Shrimp Platter
The food was amazing, and the service was good, we got there early
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Bisque, Wild-Caught Snow Crab Legs
Great service great food. My wife loves seafood and I hate seafood but I get the steak and it was amazing really good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Spencer was Great! Thank you
Atmosphere: 5
Food: 5
Service: 5
Well we sat down today Easter 2024. Took forever for our drink order to be taken. Food order was taken. We waited and waited for a long time and still our food never came. I asked to talk to the manager and was told they were busy. I told our server that our food was taking forever to come out. So we told him we were leaving. We left. The service sucks. They were not that busy at that point. Dissatisfied. After reading the other reviews you need to change not send some stock apology.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: All You Can Eat Shrimp
Kim is a wonderful person! She always remembers my husband's order and always chats with us. Red Lobster food quality has also improved!
Atmosphere: 5
Food: 5
Service: 5
Super good
Atmosphere: 5
Food: 5
Service: 5
Lobster feast for Saturday. Can’t wait. They need to do this more often given the number of New England transplants. So good to find Maine lobsters.
Atmosphere: 5
Food: 5
Service: 5