Arnaz was an amazing waitress, the local lager is so good and the Sangria is next level. Fair pricing too!P.S - The fries and chicken salad
Atmosphere: 5
Food: 5
Service: 5
K M Shahriar Hossain
The staff needs to learn how to manage time. At first they come and tell me to wait 5 minutes then again 5-8 minutes. After that again 12-15 min. Handed back me the order after 35 minutes.Coach back the back team as well as the front.
Michael Labelle
I’ve been in town for a week on a business trip, and the Cactus Club at 4219 Lougheed was walking distance from the hotel.Right from my first visit here the staff were all super friendly, welcoming, and fun!However, I really want to say a very warm and special sepas, merci, thanks, to Dewa!!Dewa was my server on more than one visit, and she just really made my night each time.She knows her menu well and made some great recommendations.As I am someone who can cook, I am cautious of ordering a steak dinner from some restaurants. When I asked Dewa about the steak dinners at the Cactus Club, after assuring me that they were decent, she told me her favourite was the Creole Steak & Prawns. After her description, I couldn’t say no. I was not disappointed! Thank you Dewa!You made my Dinner visits lots of enjoyable fun, and I cannot tell you how much I appreciated all your great positive energy, kindness and fun.I don’t know if/when I’ll be back… so I wish you all the happiness and success Dewa! and thank you for letting me practice my Farsi. Sepas, merci
Atmosphere: 5
Food: 5
Service: 5
Caroline Xing
I’m a Chinese customer. The reason why I want to write this complain is that me and my boyfriend considered we encountered potential racism in one of cactus’s location, the specific address of the location is : 4219 B Lougheed Hwy., Burnaby, BC V5C 3Y6. On April 16th late night around 10:30pm, we want to dine in and have some food, after seated for 15 minutes, there was no one there to take our order, and we didn’t get any water at all. There are waiter walking pass our table and serving the table next to us. People who seated later than us have their order and water to drink. As a loyal Cactus customer, this is a very disappointing experience that I have ever encountered. I’m very unhappy about it. The girl at the front desk have a very careless attitude towards us. Of all the experiences that I have at cactus Metrotown, Cactus Downtown location are very satisfying experiences. I wish people who are working at the unsatisfying location should learn some manner and respect people.
Atmosphere: 1
Food: 1
Service: 1
Ryley Cooke
Power tripping manager cut off our table of 20 of for no reason. I only had the chance to order one drink. The worst service I’ve ever had… never come to this location
Atmosphere: 1
Food: 3
Service: 1
Tarn Minhas
My recent dining experience at Cactus in North Burnaby was utterly disappointing due to the terrible service provided by Melanie Harrison and Robert Federizo. The server spilled a drink on both myself and another patron and never apologized to me. Her lack of accountability, followed by rude behavior and blaming the other guest for moving her head while she was seated, was unacceptable. The manager, Robert, failed to address the situation when brought to his attention. Overall, the staff's condescending attitude left our group feeling unwelcome and frustrated. Avoid North Burnaby location until they address these glaring issues.
Atmosphere: 1
Food: 3
Service: 1
Damond Borloz
Terrible service we brought Limo to restaurant and manger told us not serve us for drinks 20 ppl they wouldnt sever really boycot this restaurant
Atmosphere: 1
Food: 1
Service: 1
Noah M
I was disrespected by the staff and was not satisfied with the service I received. If you can drive to another location I can guarantee it it worthwhile.
Great time / delish Lunch !!! ?The gal Serving us .. was very pleasant as well .. so nice !! ?Good time all around !! ?
Atmosphere: 5
Food: 5
Service: 5
Mebs Tejpar
It amazes me how cactus club can stay so consistent. I’m various locations. The tuna stack was delicious and bright. The carpaccio was tender with the perfect amount of dressing, capers, and onions and of course, the famous chicken tenders were simply sublime. It’s amazing how much joy you can get from eating perfect chicken strips - service from Alex was amazing.
Atmosphere: 5
Food: 5
Service: 5
Nima Rafighi
On place that you can go after 9pm that most of the city is closed ?
Atmosphere: 4
Food: 5
Service: 4
Brad Stankovic
Very disappointed with the quality and quantity of my order. I ordered the blackened creole chicken for take out first of all the did not provide any cutlery and secondly the portion I received compared to my colleagues that ordered the same was minimal at best (I’ve never seen such a small chicken breast in my life) and full of fat was not edible had to go somewhere else and re order lunch. The lunch we ordered was also extremely late by about 20 min from the time they gave me.
Atmosphere: 1
Food: 1
Service: 1
Mahshid Danesh
My choice was Med Bowl, which I think is a great idea for dinner. I also had sushi as an appetizer, and the taste was incredible.
Not so taste
Arnaz was an amazing waitress, the local lager is so good and the Sangria is next level. Fair pricing too!P.S - The fries and chicken salad
Atmosphere: 5
Food: 5
Service: 5
The staff needs to learn how to manage time. At first they come and tell me to wait 5 minutes then again 5-8 minutes. After that again 12-15 min. Handed back me the order after 35 minutes.Coach back the back team as well as the front.
I’ve been in town for a week on a business trip, and the Cactus Club at 4219 Lougheed was walking distance from the hotel.Right from my first visit here the staff were all super friendly, welcoming, and fun!However, I really want to say a very warm and special sepas, merci, thanks, to Dewa!!Dewa was my server on more than one visit, and she just really made my night each time.She knows her menu well and made some great recommendations.As I am someone who can cook, I am cautious of ordering a steak dinner from some restaurants. When I asked Dewa about the steak dinners at the Cactus Club, after assuring me that they were decent, she told me her favourite was the Creole Steak & Prawns. After her description, I couldn’t say no. I was not disappointed! Thank you Dewa!You made my Dinner visits lots of enjoyable fun, and I cannot tell you how much I appreciated all your great positive energy, kindness and fun.I don’t know if/when I’ll be back… so I wish you all the happiness and success Dewa! and thank you for letting me practice my Farsi. Sepas, merci
Atmosphere: 5
Food: 5
Service: 5
I’m a Chinese customer. The reason why I want to write this complain is that me and my boyfriend considered we encountered potential racism in one of cactus’s location, the specific address of the location is : 4219 B Lougheed Hwy., Burnaby, BC V5C 3Y6. On April 16th late night around 10:30pm, we want to dine in and have some food, after seated for 15 minutes, there was no one there to take our order, and we didn’t get any water at all. There are waiter walking pass our table and serving the table next to us. People who seated later than us have their order and water to drink. As a loyal Cactus customer, this is a very disappointing experience that I have ever encountered. I’m very unhappy about it. The girl at the front desk have a very careless attitude towards us. Of all the experiences that I have at cactus Metrotown, Cactus Downtown location are very satisfying experiences. I wish people who are working at the unsatisfying location should learn some manner and respect people.
Atmosphere: 1
Food: 1
Service: 1
Power tripping manager cut off our table of 20 of for no reason. I only had the chance to order one drink. The worst service I’ve ever had… never come to this location
Atmosphere: 1
Food: 3
Service: 1
My recent dining experience at Cactus in North Burnaby was utterly disappointing due to the terrible service provided by Melanie Harrison and Robert Federizo. The server spilled a drink on both myself and another patron and never apologized to me. Her lack of accountability, followed by rude behavior and blaming the other guest for moving her head while she was seated, was unacceptable. The manager, Robert, failed to address the situation when brought to his attention. Overall, the staff's condescending attitude left our group feeling unwelcome and frustrated. Avoid North Burnaby location until they address these glaring issues.
Atmosphere: 1
Food: 3
Service: 1
Terrible service we brought Limo to restaurant and manger told us not serve us for drinks 20 ppl they wouldnt sever really boycot this restaurant
Atmosphere: 1
Food: 1
Service: 1
I was disrespected by the staff and was not satisfied with the service I received. If you can drive to another location I can guarantee it it worthwhile.
Anniversary and B-day ? dinner.Lovely ? evening.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great time / delish Lunch !!! ?The gal Serving us .. was very pleasant as well .. so nice !! ?Good time all around !! ?
Atmosphere: 5
Food: 5
Service: 5
It amazes me how cactus club can stay so consistent. I’m various locations. The tuna stack was delicious and bright. The carpaccio was tender with the perfect amount of dressing, capers, and onions and of course, the famous chicken tenders were simply sublime. It’s amazing how much joy you can get from eating perfect chicken strips - service from Alex was amazing.
Atmosphere: 5
Food: 5
Service: 5
On place that you can go after 9pm that most of the city is closed ?
Atmosphere: 4
Food: 5
Service: 4
Very disappointed with the quality and quantity of my order. I ordered the blackened creole chicken for take out first of all the did not provide any cutlery and secondly the portion I received compared to my colleagues that ordered the same was minimal at best (I’ve never seen such a small chicken breast in my life) and full of fat was not edible had to go somewhere else and re order lunch. The lunch we ordered was also extremely late by about 20 min from the time they gave me.
Atmosphere: 1
Food: 1
Service: 1
My choice was Med Bowl, which I think is a great idea for dinner. I also had sushi as an appetizer, and the taste was incredible.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Prawn Crunch Roll