2024-03-24The Cantonese lady with very short hair was extremely rude to me when I pointed out there was a bug in my dish. She dismissed it as a piece of vegetable and quickly walked away to take someone else’s order, completely ignoring me despite me politely pointing out that there were fully attached legs and head on the “vegetable”.I had to wave down a different waitress with pony tail, who was thankfully much nicer about it. She took the issue seriously and offered me a refund, to which I refused and decided to pay the bill with a discount based on her professional attitude.The bug problem happened to me here twice in a week on my first two visits to this restaurant, both times involved dishes with bok choy. I hope the kitchen takes this issue seriously and start washing their vegetables instead of doing quick rinses.That short-haired lady should be fired for gaslighting and rudely ignoring customers like that! It’s a waiting staff’s job to deal with customer complaints, being a jerk about it just means pushing the issue onto her colleagues. Honestly ruined my day.This review would’ve been 1-star (0 if possible) if it wasn’t for the pony-tail lady.
Atmosphere: 3
Food: 1
Service: 2
Carol Song
The restaurant is bright and clean. Children's tableware and chairs are provided for kids. The service is good and timely. The meals are delicious and large portions. My favorite is the milk tea, which is comparable to the taste in HK. Personally, I suggest that the more peanut butter in the French toast will taste better, and that the potatoes in the curry brisket will be simmered longer to become softer, waxier and more delicious. Everything else was perfect and we will dine again. Glad Burnaby also has delicious tea restaurants. Best of all they are kid friendly and we enjoyed our meal.
Atmosphere: 5
Food: 5
Service: 5
Vivian Sabau-Vu
I think he is the manager he was nice enough to bring out my take out order for me. He forgot my drinks and brought it out for me seeing as how I was pregnant. They were accommodating to my requests even when it was busy. I tried to tip and he did not take it. So happy they have a mui garden in burnaby i hope they will one day expand to surrey!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hainanese Chicken with Soup and Chicken Oil Rice, Curry Beef Brisket, Pan Fried Sliced Beef Rice Noodle
David
Do not order any catered large tray food from here. The fried rice had very few filling (literally 75% white rice to 25% other ingredients) , brocolli was bitter - yes bitter either nearing or expired produce, and the noodles were oily with very few filling. Discovered it way after plating it for a party and was honestly embarrassed by the feedback from the guests who had it. You'd expect the higher than normal prices they charge to be half decent but it was worse than any modest home cook meal. You're better off going to Kent's kitchen for cheaper prices or paying same price anywhere else for better taste and value.
This is a small restaurant and has limited seats. Food was pretty good and delicious. Service was quick when requested for additional utensils and chilli sauce. Will be back for round 2.
Canadian Chinese (JPao)
Basic hole in the wall, well known for their curries and Hainan chicken and classical Cantonese casual
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hainanese Chicken with Soup and Chicken Oil Rice, Curry Beef Brisket, Beef Chow Mein, Curry Chicken, Pan Fried Sliced Beef Rice Noodle
Em H
Was there to order take out. Asked to put breaded deep fried pork chop seperate from the curry as it makes it SOGGY!The lady said they were unable to put the pork chop in a seperate container like it was the end of the world.No one like soggy pork chops smh. So I ordered something else because it seem they cannot do a simple task by separating food.Prices are extremely overpriced for what you get. I recommend going over to Crystal mall instead or even the place next door.Would not go back.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hainan Chicken Half Bird
Karen C.
Unbelievable service. Preordered online and called to see how long it would take for 2 items ordered to be ready. Waited well over 1/2 hour and food was still not ready. I had ordered curry with noodle and a gentleman came in 25 mins after me and also asked there's curry but on rice instead of noodle and was eating before I even got my order.
Tra Ton
Good foods and portion.Friendly services. Family meal vibe.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hainan Chicken Half Bird, Hainanese Chicken with Soup and Chicken Oil Rice, Fried Rice, Beef Chow Mein
A little too small but staffs were nice, and the food was delicious.
Shubila Khonga
Rude and aggressive customer service. The spring rolls are friend frozen and were they weren't cooked inside, still cold. The get us another pair but mushy and unpalatable. The chicken wings are just the wingettes. 4 pieces only for $9 plus. No space or seasoning. The fried rice as bland, but the honey garlic pork was good. Overall horrible experience with the rude customer service. She was short and not patient when asking questions.Not worth it overall.
Atmosphere: 2
Food: 1
Service: 1
Andrew L.
Mui Garden makes the best Hong Kong style beef brisket curry in Greater Vancouver. Nothing else even comes close.
albert kwan
All Mui Gardens are great! This location does not disappoint. Free parking in the back is a plus in this area across from Metrotown. We ordered a half Hainan chicken, chicken rice and pineapple chicken fried rice. Will be back. Too hungry no pictures:)
Atmosphere: 4
Food: 5
Service: 5
Juno
The food was ok but the service was not. The deal 2 for 42 bucks was a rip-off, you can get the same thing individually on their regular menu. It did come with the soup of the day with a tiny piece of meat on a bone and a few chopped carrots and celery. No dessert because it's not after 5 pm. The server did not even come back to our table to check on how the food was or if we need anything. Cash and debit card only is also an inconvenience.The server also demanded a tip of 10 bucks when our bill was just less than 45 bucks. That's 22%, she only had to take our orders and bring them to the table and she did not come back until we are done eating.The taste of the food was ok but the price that we have to pay just to eat here was not. The food is not enough reason to make me come back or recommend the place. Good service was more important to me.
Awful service
2024-03-24The Cantonese lady with very short hair was extremely rude to me when I pointed out there was a bug in my dish. She dismissed it as a piece of vegetable and quickly walked away to take someone else’s order, completely ignoring me despite me politely pointing out that there were fully attached legs and head on the “vegetable”.I had to wave down a different waitress with pony tail, who was thankfully much nicer about it. She took the issue seriously and offered me a refund, to which I refused and decided to pay the bill with a discount based on her professional attitude.The bug problem happened to me here twice in a week on my first two visits to this restaurant, both times involved dishes with bok choy. I hope the kitchen takes this issue seriously and start washing their vegetables instead of doing quick rinses.That short-haired lady should be fired for gaslighting and rudely ignoring customers like that! It’s a waiting staff’s job to deal with customer complaints, being a jerk about it just means pushing the issue onto her colleagues. Honestly ruined my day.This review would’ve been 1-star (0 if possible) if it wasn’t for the pony-tail lady.
Atmosphere: 3
Food: 1
Service: 2
The restaurant is bright and clean. Children's tableware and chairs are provided for kids. The service is good and timely. The meals are delicious and large portions. My favorite is the milk tea, which is comparable to the taste in HK. Personally, I suggest that the more peanut butter in the French toast will taste better, and that the potatoes in the curry brisket will be simmered longer to become softer, waxier and more delicious. Everything else was perfect and we will dine again. Glad Burnaby also has delicious tea restaurants. Best of all they are kid friendly and we enjoyed our meal.
Atmosphere: 5
Food: 5
Service: 5
I think he is the manager he was nice enough to bring out my take out order for me. He forgot my drinks and brought it out for me seeing as how I was pregnant. They were accommodating to my requests even when it was busy. I tried to tip and he did not take it. So happy they have a mui garden in burnaby i hope they will one day expand to surrey!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hainanese Chicken with Soup and Chicken Oil Rice, Curry Beef Brisket, Pan Fried Sliced Beef Rice Noodle
Do not order any catered large tray food from here. The fried rice had very few filling (literally 75% white rice to 25% other ingredients) , brocolli was bitter - yes bitter either nearing or expired produce, and the noodles were oily with very few filling. Discovered it way after plating it for a party and was honestly embarrassed by the feedback from the guests who had it. You'd expect the higher than normal prices they charge to be half decent but it was worse than any modest home cook meal. You're better off going to Kent's kitchen for cheaper prices or paying same price anywhere else for better taste and value.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Rice, Pan Fried Sliced Beef Rice Noodle, Fried
This is a small restaurant and has limited seats. Food was pretty good and delicious. Service was quick when requested for additional utensils and chilli sauce. Will be back for round 2.
Basic hole in the wall, well known for their curries and Hainan chicken and classical Cantonese casual
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hainanese Chicken with Soup and Chicken Oil Rice, Curry Beef Brisket, Beef Chow Mein, Curry Chicken, Pan Fried Sliced Beef Rice Noodle
Was there to order take out. Asked to put breaded deep fried pork chop seperate from the curry as it makes it SOGGY!The lady said they were unable to put the pork chop in a seperate container like it was the end of the world.No one like soggy pork chops smh. So I ordered something else because it seem they cannot do a simple task by separating food.Prices are extremely overpriced for what you get. I recommend going over to Crystal mall instead or even the place next door.Would not go back.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hainan Chicken Half Bird
Unbelievable service. Preordered online and called to see how long it would take for 2 items ordered to be ready. Waited well over 1/2 hour and food was still not ready. I had ordered curry with noodle and a gentleman came in 25 mins after me and also asked there's curry but on rice instead of noodle and was eating before I even got my order.
Good foods and portion.Friendly services. Family meal vibe.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hainan Chicken Half Bird, Hainanese Chicken with Soup and Chicken Oil Rice, Fried Rice, Beef Chow Mein
Restaurantji Recommends
A little too small but staffs were nice, and the food was delicious.
Rude and aggressive customer service. The spring rolls are friend frozen and were they weren't cooked inside, still cold. The get us another pair but mushy and unpalatable. The chicken wings are just the wingettes. 4 pieces only for $9 plus. No space or seasoning. The fried rice as bland, but the honey garlic pork was good. Overall horrible experience with the rude customer service. She was short and not patient when asking questions.Not worth it overall.
Atmosphere: 2
Food: 1
Service: 1
Mui Garden makes the best Hong Kong style beef brisket curry in Greater Vancouver. Nothing else even comes close.
All Mui Gardens are great! This location does not disappoint. Free parking in the back is a plus in this area across from Metrotown. We ordered a half Hainan chicken, chicken rice and pineapple chicken fried rice. Will be back. Too hungry no pictures:)
Atmosphere: 4
Food: 5
Service: 5
The food was ok but the service was not. The deal 2 for 42 bucks was a rip-off, you can get the same thing individually on their regular menu. It did come with the soup of the day with a tiny piece of meat on a bone and a few chopped carrots and celery. No dessert because it's not after 5 pm. The server did not even come back to our table to check on how the food was or if we need anything. Cash and debit card only is also an inconvenience.The server also demanded a tip of 10 bucks when our bill was just less than 45 bucks. That's 22%, she only had to take our orders and bring them to the table and she did not come back until we are done eating.The taste of the food was ok but the price that we have to pay just to eat here was not. The food is not enough reason to make me come back or recommend the place. Good service was more important to me.