Wonderful company to work with, very accommodating for my guests who had food restrictions and allergies. Food was delicious! All the guests couldn’t stop talking about how good the food was.
Shannon Borkent
Great people amazing food choices
Linda Clement
Wonderful service! Ordered seamlessly, worked with out non-profit budget, and delivered great food!
roxy rants
Delicious ?I still dream of the potato salad
Karen Harris
Avoid this place like the plague! Their communications are AWFUL. They will not get back to you in a timely manner, they'll say they can do your event when in fact they can't (and won't tell you until too late). Absolutely TERRIBLE customer service. If I could give this negative stars, I would.
Jacqueline Young
Still cry when I think about my wedding day last year, because of them. And not in a good way.
Josh Apland
My Fiance and I reached out to Austin Gourmet in early 2020 to cater our wedding in May 2020. The reviews looked good, menu options looked great, and the price was right. In the early stages of our experience the staff was keen and attentive when answering our questions and setting up the service. We paid out deposit in early March 2020 before the pandemic shut down services. That was when communication broke down. Our wedding was in May 2020 so we decided to wait a bit to see what would happen as it was going to be small and outside. In late March through to mid-April, when it became clear we would have to postpone, we began emailing, calling, leaving voice-messages, and checking the website and Facebook for any updates. After three weeks of multiple contact attempts the owner got back to us with an unprofessional response ignoring many questions and concerns we had. After we responded we did not hear back from him for another month. I understand that the pandemic has been difficult on businesses but much of the stress on both ends could have been avoided if there was clear communication about how Austin Gourmet was responding to the pandemic and instructions for customers who had dates booked and already paid their deposits. We spoke to a staff member three months later who kindly tried to refund our deposit but it was declined by the owner. We will be walking away and using another company in the future. If you value good communication, especially during these uncertain times, stay away from Austin Gourmet.
Raymond George
Although we ended up needing to make other arrangements in the end, I want to commend Yasmin and the team at Austin for being so professional and helpful in helping provide info for getting a quote, as well as being very informative about the rules / regulations for film set catering when it comes to union requirements.When the time comes when we need to source a catering service, we will definitely reach out to Austin just based on this professionalism alone! :)
John Adams
We used them for a wedding and they were FANTASTIC. The food we selected was superb. They catered on a timely manner and EVERYONE loved the food. I would highly recommend his for a large gathering. Very flexible for changing total people attending as well.
Bruce Batman
I waffled about writing a review... but it’s been long enough!We hired this company for our wedding (November 2018) and almost all communication was done via email, which is fine. I have a deadly citrus allergy and requested no citrus on the fresh fruit plates, and to change the citrus vinaigrette to something else and was very very VERY clear (repeatedly) that I was deathly allergic to oranges and citrus and needed to verify they did not have any citrus in or on any of the food. They assured me they would make sure there was no citrus.When their delivery person came by and started unloading the platters, while verbally confirming with us there was no citrus and they had notes everywhere there was to be no citrus and absolutely no oranges, the fruit platter was literally a pile of oranges. He was handing us a tray of oranges while verifying there were no oranges.The dressing couldn’t be trusted, nor could the apple peach cobbler, so I was not able to eat anything except the mac and cheese (positive note: it was amazing Mac and cheese).The chicken that was supposed to be southern fried chicken was just pressed, breaded frozen chicken fingers.The apple and peach cobbler wasn’t fully cooked and was mostly raw dough.We contacted this company via phone and email and kept getting told by the same guy that a manager wasn’t available but they’d call back. They offered us $150 credit towards our next event with them. The bill was just over $1000 and 1/2 of the food was not cooked properly and it also contained the one ingredient they knew would kill the bride and they expected us to hire them again...? Really?A manager never called backAfter a couple weeks, we finally said we’d be leaving a bad review and letting people know what experience we’d had with them and suddenly this guy (the same one) WAS the manager and could refund us and we got 1/2 our bill refunded (the cost of the fruit, the cobbler and then $150 for almost killing me).I definitely would not recommend this company due to poor communication, unprofessional behaviour from the “manager” (don’t know if he was the manager or not), and poor quality food for uncooked cobbler and soggy frozen chicken fingers.The delivery guy was very friendly, though!
We reached out to Austin Gourmet to cater our wedding in early 2020. Reviews looked good, menu options looked great, and the price was right. The staff was keen and attentive answering our questions and setting up the service. We paid our deposit in early March 2020 and two weeks later things began to shut down due to the pandemic. Our wedding was in May so we decided to wait until closer to the date to see what would happen, it was a small outdoor event so we thought we could still pull it off. Closer to the date we made the decision to postpone and reached out to the caterer initially by phone and email. As it was getting closer to the date and we had not heard anything from the caterer we continued to call, leave messages, and emailed multiple times in April requesting to postpone and asking about our options. After weeks of nothing we finally heard from the owner and the communication back was unprofessional and contradictory. All we were hoping for was communication or updates about what Austin Gourmet was doing during the pandemic for their customers who booked and paid their deposit before the pandemic shut downs. A worker reached out a few months later and spoke to the owner about issuing a refund of the deposit, which we were grateful for; however, the owner declined. If you value good communication when you hire a catering company look somewhere else.
Children of the Street
Austin Gourmet catered two charity events for our Society. The food was delicious, there was plenty of it, and a good selection. Our guests loved it. The service was excellent and very professional. Communication with the staff before and during the event was good, and we enjoyed working with the team. Very reasonable prices. We definitely would be working with them again in the future!
Rasta Kong
After trying for 6 weeks to book them for our wedding we finally gave up. Either they wouldn't respond to emails or return calls. The food looked good so we figured we would still choose to work with them although they wouldn't let us do a tasting until January when we inquired in November. Eventually they told us to call after January because their menu was changing. We called to arrange a tasting and they weren't able to accommodate us at all. They werent able to give us a price or anything either. Just really bad customer service.
Lauren Ho Sui
It was my dads surprise 60th birthday, I had been talking to the front desk staff about my ordered and they took a while to get back to me, I had to keep inquiring if they received my order and kept making sure they had everything on the list. On the day of the party they didn't bring everything that I ordered, I asked specifically for serving spoons and chafers (buffet style) to keep the food warm, they weren't even going to deliver because they were concerned with the snow and wanted to meet me at the bottom of the hill. Eventually came and delivered 30 mins after the agreed time with missing food, chicken was dry, rice was in clumps, bread was hard. No serving utensils or the chafers to keep the food warm, they didn't even ask me when to come back to pick up their dishes. Poor service and quality of food. I've been asking for a refund and an invoice for each item that I have paid for and they still have yet to get back to me.
christie jenkins
I WORK WITH AUSTIN GOURMET and i love everyone that works there they are amazing so kind and understanding type of people. The owner and his family are fun loving and so respectful. the staff work so hard and they love what they do for so many people they really are a special group to have catering for you!
Wonderful company to work with, very accommodating for my guests who had food restrictions and allergies. Food was delicious! All the guests couldn’t stop talking about how good the food was.
Great people amazing food choices
Wonderful service! Ordered seamlessly, worked with out non-profit budget, and delivered great food!
Delicious ?I still dream of the potato salad
Avoid this place like the plague! Their communications are AWFUL. They will not get back to you in a timely manner, they'll say they can do your event when in fact they can't (and won't tell you until too late). Absolutely TERRIBLE customer service. If I could give this negative stars, I would.
Still cry when I think about my wedding day last year, because of them. And not in a good way.
My Fiance and I reached out to Austin Gourmet in early 2020 to cater our wedding in May 2020. The reviews looked good, menu options looked great, and the price was right. In the early stages of our experience the staff was keen and attentive when answering our questions and setting up the service. We paid out deposit in early March 2020 before the pandemic shut down services. That was when communication broke down. Our wedding was in May 2020 so we decided to wait a bit to see what would happen as it was going to be small and outside. In late March through to mid-April, when it became clear we would have to postpone, we began emailing, calling, leaving voice-messages, and checking the website and Facebook for any updates. After three weeks of multiple contact attempts the owner got back to us with an unprofessional response ignoring many questions and concerns we had. After we responded we did not hear back from him for another month. I understand that the pandemic has been difficult on businesses but much of the stress on both ends could have been avoided if there was clear communication about how Austin Gourmet was responding to the pandemic and instructions for customers who had dates booked and already paid their deposits. We spoke to a staff member three months later who kindly tried to refund our deposit but it was declined by the owner. We will be walking away and using another company in the future. If you value good communication, especially during these uncertain times, stay away from Austin Gourmet.
Although we ended up needing to make other arrangements in the end, I want to commend Yasmin and the team at Austin for being so professional and helpful in helping provide info for getting a quote, as well as being very informative about the rules / regulations for film set catering when it comes to union requirements.When the time comes when we need to source a catering service, we will definitely reach out to Austin just based on this professionalism alone! :)
We used them for a wedding and they were FANTASTIC. The food we selected was superb. They catered on a timely manner and EVERYONE loved the food. I would highly recommend his for a large gathering. Very flexible for changing total people attending as well.
I waffled about writing a review... but it’s been long enough!We hired this company for our wedding (November 2018) and almost all communication was done via email, which is fine. I have a deadly citrus allergy and requested no citrus on the fresh fruit plates, and to change the citrus vinaigrette to something else and was very very VERY clear (repeatedly) that I was deathly allergic to oranges and citrus and needed to verify they did not have any citrus in or on any of the food. They assured me they would make sure there was no citrus.When their delivery person came by and started unloading the platters, while verbally confirming with us there was no citrus and they had notes everywhere there was to be no citrus and absolutely no oranges, the fruit platter was literally a pile of oranges. He was handing us a tray of oranges while verifying there were no oranges.The dressing couldn’t be trusted, nor could the apple peach cobbler, so I was not able to eat anything except the mac and cheese (positive note: it was amazing Mac and cheese).The chicken that was supposed to be southern fried chicken was just pressed, breaded frozen chicken fingers.The apple and peach cobbler wasn’t fully cooked and was mostly raw dough.We contacted this company via phone and email and kept getting told by the same guy that a manager wasn’t available but they’d call back. They offered us $150 credit towards our next event with them. The bill was just over $1000 and 1/2 of the food was not cooked properly and it also contained the one ingredient they knew would kill the bride and they expected us to hire them again...? Really?A manager never called backAfter a couple weeks, we finally said we’d be leaving a bad review and letting people know what experience we’d had with them and suddenly this guy (the same one) WAS the manager and could refund us and we got 1/2 our bill refunded (the cost of the fruit, the cobbler and then $150 for almost killing me).I definitely would not recommend this company due to poor communication, unprofessional behaviour from the “manager” (don’t know if he was the manager or not), and poor quality food for uncooked cobbler and soggy frozen chicken fingers.The delivery guy was very friendly, though!
Restaurantji Recommends
We reached out to Austin Gourmet to cater our wedding in early 2020. Reviews looked good, menu options looked great, and the price was right. The staff was keen and attentive answering our questions and setting up the service. We paid our deposit in early March 2020 and two weeks later things began to shut down due to the pandemic. Our wedding was in May so we decided to wait until closer to the date to see what would happen, it was a small outdoor event so we thought we could still pull it off. Closer to the date we made the decision to postpone and reached out to the caterer initially by phone and email. As it was getting closer to the date and we had not heard anything from the caterer we continued to call, leave messages, and emailed multiple times in April requesting to postpone and asking about our options. After weeks of nothing we finally heard from the owner and the communication back was unprofessional and contradictory. All we were hoping for was communication or updates about what Austin Gourmet was doing during the pandemic for their customers who booked and paid their deposit before the pandemic shut downs. A worker reached out a few months later and spoke to the owner about issuing a refund of the deposit, which we were grateful for; however, the owner declined. If you value good communication when you hire a catering company look somewhere else.
Austin Gourmet catered two charity events for our Society. The food was delicious, there was plenty of it, and a good selection. Our guests loved it. The service was excellent and very professional. Communication with the staff before and during the event was good, and we enjoyed working with the team. Very reasonable prices. We definitely would be working with them again in the future!
After trying for 6 weeks to book them for our wedding we finally gave up. Either they wouldn't respond to emails or return calls. The food looked good so we figured we would still choose to work with them although they wouldn't let us do a tasting until January when we inquired in November. Eventually they told us to call after January because their menu was changing. We called to arrange a tasting and they weren't able to accommodate us at all. They werent able to give us a price or anything either. Just really bad customer service.
It was my dads surprise 60th birthday, I had been talking to the front desk staff about my ordered and they took a while to get back to me, I had to keep inquiring if they received my order and kept making sure they had everything on the list. On the day of the party they didn't bring everything that I ordered, I asked specifically for serving spoons and chafers (buffet style) to keep the food warm, they weren't even going to deliver because they were concerned with the snow and wanted to meet me at the bottom of the hill. Eventually came and delivered 30 mins after the agreed time with missing food, chicken was dry, rice was in clumps, bread was hard. No serving utensils or the chafers to keep the food warm, they didn't even ask me when to come back to pick up their dishes. Poor service and quality of food. I've been asking for a refund and an invoice for each item that I have paid for and they still have yet to get back to me.
I WORK WITH AUSTIN GOURMET and i love everyone that works there they are amazing so kind and understanding type of people. The owner and his family are fun loving and so respectful. the staff work so hard and they love what they do for so many people they really are a special group to have catering for you!