I was loyal customer until I met with customer service rep.I do my monthly or bi-weekly tea purhcases from Murchie's for 2-3 years. Unfortunately, I made mistake and purchase a tea without testing it. I didn't even know testing was an option. Anyway, I had trouble at sleeping and purchase their Nightcap tea. I tried once and the smell and aroma of the tea is so strong that i couldn't even finish the cup.No one guided me or help me out upon my purchase.Needless to say, I went back to store and store manager was rude. Asking me why did I purchase without testing. Got my phone number and never call me back upon my request for return.I reached out to Murchies CSR and they said they are sorry, didn't accept the return.Anyhow, that was the time I made my last purchase. No need to mention, but there are brands stand by their products and customer who accept products even though it is eaten. How can I know something that I wouldn't like without testing.Reputation and customer service is important. Loyalty for brand as well.I will not purchase anything from Murchie's again :)
Michael McKay
I purchased the earl grey cream. Tastes fantastic, but it is extremely potent. It overwhelms all the other teas in my cupboard and my tea cups smell of it. It's just so strong. Now, I don't care about the fact that it's strong, but the packaging provided by murchies was inadequate in providing a solution for restricting the scent of the tea bags. The original package seals the scent completely but you have to cut it open to access the tea bags and it's not resealable. My solution so far is to double bag it with ziploc. Overall, love the taste, but hate the package design and functionality.
Pablo Flores olvera
I will return in a few days, everything was very good and the treatment was excellent Very friendly, excellent service
YJ shin
Aliya (I am not sure of the spelling, she told me her name verbally) is a fantastic worker here. Not only are the teas amazing at Murchies (longtime customer of the Victoria location), customer service is impressive as well. Aliya was very patient and helpful thoughout the whole shopping experience. I think Murchies has a bright future if they continue to represent themselves through associates like Aliya at the Willowbrook location. They have certainly earned a loyal customer in me.
Toots McGuire
Excellent customer service, they were interested and knowledgeable.
K.T.
This is frustrating. Customer service is not excellent. I ordered a large size hot chocolate drink and the lady at the cashier gave me a small drink. It taste milk and could barely taste the chocolate. I just hope that she can take and make the order right next time. It’s good to be precise & make it nicely done perhaps. Not impressed.
Martha Pajares
the best barista worked there, I think her name was martha?
Ra라
(Translated by Google) Coffee and snacks are delicious.(Original)커피와 간식이 맛있어요.
Artur G
Everytime I come here it’s always a nice experience. Everyone is very friendly and helpful.
L Thomas
Was craving a London Fog hot drink, & a quick google search led me here. Unfortunately the drink was a little disappointing; not very hot and very weak flavour - kind of watered down. Service was very friendly and efficient, but the drink wasn’t worth $5. There are no tables to sit and enjoy your drink either.
Friendly and helping staff, good selection of tea.
W KS
Came in today to buy Father's day gifts. Extremely satisfied with the employees and their exceptional service! They will go above and beyond to fulfill the customer's requests. Auphan helped us out and she was incredibly welcoming and provided excellent customer service! Thank you very much ?
Sheri Roch
Excellent upbeat and great coffee
Local Mann
Great hot drinks. Come here every time I'm around.
I was loyal customer until I met with customer service rep.I do my monthly or bi-weekly tea purhcases from Murchie's for 2-3 years. Unfortunately, I made mistake and purchase a tea without testing it. I didn't even know testing was an option. Anyway, I had trouble at sleeping and purchase their Nightcap tea. I tried once and the smell and aroma of the tea is so strong that i couldn't even finish the cup.No one guided me or help me out upon my purchase.Needless to say, I went back to store and store manager was rude. Asking me why did I purchase without testing. Got my phone number and never call me back upon my request for return.I reached out to Murchies CSR and they said they are sorry, didn't accept the return.Anyhow, that was the time I made my last purchase. No need to mention, but there are brands stand by their products and customer who accept products even though it is eaten. How can I know something that I wouldn't like without testing.Reputation and customer service is important. Loyalty for brand as well.I will not purchase anything from Murchie's again :)
I purchased the earl grey cream. Tastes fantastic, but it is extremely potent. It overwhelms all the other teas in my cupboard and my tea cups smell of it. It's just so strong. Now, I don't care about the fact that it's strong, but the packaging provided by murchies was inadequate in providing a solution for restricting the scent of the tea bags. The original package seals the scent completely but you have to cut it open to access the tea bags and it's not resealable. My solution so far is to double bag it with ziploc. Overall, love the taste, but hate the package design and functionality.
I will return in a few days, everything was very good and the treatment was excellent Very friendly, excellent service
Aliya (I am not sure of the spelling, she told me her name verbally) is a fantastic worker here. Not only are the teas amazing at Murchies (longtime customer of the Victoria location), customer service is impressive as well. Aliya was very patient and helpful thoughout the whole shopping experience. I think Murchies has a bright future if they continue to represent themselves through associates like Aliya at the Willowbrook location. They have certainly earned a loyal customer in me.
Excellent customer service, they were interested and knowledgeable.
This is frustrating. Customer service is not excellent. I ordered a large size hot chocolate drink and the lady at the cashier gave me a small drink. It taste milk and could barely taste the chocolate. I just hope that she can take and make the order right next time. It’s good to be precise & make it nicely done perhaps. Not impressed.
the best barista worked there, I think her name was martha?
(Translated by Google) Coffee and snacks are delicious.(Original)커피와 간식이 맛있어요.
Everytime I come here it’s always a nice experience. Everyone is very friendly and helpful.
Was craving a London Fog hot drink, & a quick google search led me here. Unfortunately the drink was a little disappointing; not very hot and very weak flavour - kind of watered down. Service was very friendly and efficient, but the drink wasn’t worth $5. There are no tables to sit and enjoy your drink either.
Restaurantji Recommends
Friendly and helping staff, good selection of tea.
Came in today to buy Father's day gifts. Extremely satisfied with the employees and their exceptional service! They will go above and beyond to fulfill the customer's requests. Auphan helped us out and she was incredibly welcoming and provided excellent customer service! Thank you very much ?
Excellent upbeat and great coffee
Great hot drinks. Come here every time I'm around.
good customer service. Good coffee.