I can't recommend this location. Not because it's bad food, the pizza is not terrible. I've ordered pizza here several times and that makes my recent experience all that more troubling.I ordered three pizzas for delivery. The delivery person left them on the hallway floor, at the wrong door, and on the wrong floor of my building. I discovered all this when my neighbour downstairs brought them up to me. Needless to say I was not going to eat food left on the hallway floor. So I started to try to contact this Panago location for a full refund.The online chat was unable to help me get in touch with the location. They would send a message to the owner and that person might get back to me in a couple of days.I call the one phone number available for Panago and they transfer me to client relations. They will also message the owner who may get back to me in a couple of days.So I drive over to this location with their pizzas and tell them I want a full refund. They tell me to come back tomorrow. I tell them no. They go call someone and come back several minutes later to say they will refund everything except for the delivery charge because that is for the "fuel they used". I say no, I also had to drive because of this. They disappear for several minutes more. When they return, they provide a full refund in cash (not back on my credit card).I was polite, but firm. Star rating reflects delivery to wrong apartment = -1 star. Leaving pizza on the hall floor (unhygienic) = -1 star. Online chat service unhelpful = -1 star. Phone customer service unhelpful = -1 star. Service at store slow to refund money in a terrible situation = -1 star. Oh, and still no call from Panago = -1 customer. Sadly, one star is the lowest rating I can give.Sad... but there are lots of pizza places that deliver, handle food carefully, and value their customers. So I will vote with my dollars and now ignore the call when someone decides to care enough to reach out. Just desserts, so to speak.
Atmosphere: 1
Food: 1
Service: 1
Brendo Kim
Bad pizza, even worse and terrible customer
Atmosphere: 1
Food: 1
Service: 1
Nav's Web Design
Awesome Pizza, Great Staff, Highly recommend it ! My favorite pizza to order is the Chipotle Chicken
Always a Great team at this location! Store is clean throughout and service is prompt! Continued to order for the past 3-4 years. Never any problems.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Deli
Clint Smith
My receipt says I have ordered from Panago 426 times. HOWEVER I just paid over 50 dollars for ONE pizza, a 2L of soda, delivery and tip. YOU ARE INSANE AND I WILL NEVER ORDER PIZZA FROM YOU AGAIN! SO LONG PANAGO IT'S BEEN FUN!!!!!
Atmosphere: 5
Food: 5
Service: 5
Julie C.
So disappointed. Last few times your pizza has been good. This time.. cold, bland, dry and feels like we got pizzas that were sitting there for hours. Sadly we will have to go elsewhere.. consistency is key folks!
Hassina Hadad
The garden vege is disgusting I regret to order and had veery bad taste .
Service: 1
Esh itz my way
We ordered delivery of Pizzas and CheeseBread from Panago Pizza Langley. Must try Veggie Korma Pizza (wow mouth watering)… Kids enjoyed the Garlic Cheezy Bread..Vegetarian options: Got plenty of Veggie Pizza options here.
Food: 4
Service: 5
Derek Osborne
Ordered through Uber eats....worst pizza I've ever had!Stale, cold..
Food: 1
Vladyslav Zhuk
My recent dining experience at this restaurant was truly exceptional. From the moment I walked in, I was greeted with a warm and welcoming atmosphere that immediately made me feel at home.The menu offered a wide range of dishes to suit all tastes and preferences, and the food was nothing short of spectacular. Each dish was expertly prepared and beautifully presented, showcasing the chef's skill and creativity.What truly set this restaurant apart, however, was the level of service provided by the staff. From the hostess to the waitstaff to the manager, everyone was friendly, attentive, and went above and beyond to ensure that my dining experience was perfect.Overall, I highly recommend this restaurant to anyone looking for an outstanding dining experience. Whether you're celebrating a special occasion or simply looking for a delicious meal, this restaurant is sure to impress. The ambiance is cozy and inviting, and the attention to detail is evident in every aspect of the dining experience.Thank you to the team for a fantastic evening, and I can't wait to return soon to try more of the amazing dishes on the menu
No pizza chain is worth buying stick to mom and pops
T J
Horrible pizza, took the driver close to an hour to make a 5 minute drive to my house. Pizza was just old, cold and not good at all. Bad service. Bad food. Panago fell off hard
Dean Cosmic
The pizzas were very good and we'll put together. The service was odd, you get these strange looks like why are you here? No smiling and she was very quiet and hard to hear. Put more emphasis on customer service and I will give you a better rating.
Atmosphere: 2
Food: 5
Service: 2
Michael Monroe
Inflation really hit the pricing here; still 5 stars overall on most ratings, but can't rock with the new prices on pizza budgeting tip. Sorry, I had to find a new go-to til things get back into range again compared to similar joints with taste and service on par. Unless there's a compelling reason about which I'm unaware,like employee pay being proper compared to the others, if someone has that info I'll change back accordingly...-MMFollow me and let me know what I'm missing, if anything.
Atmosphere: 5
Food: 5
Service: 5
Mlr
Great pizza. Goes great with Raw wings, the lady tried to tell me they come pre-cooked ???.And then offered me more raw wings.I showed them that they were raw and they did give me my money back but wouldn't order the wings guys ewwwNo thanks
I can't recommend this location. Not because it's bad food, the pizza is not terrible. I've ordered pizza here several times and that makes my recent experience all that more troubling.I ordered three pizzas for delivery. The delivery person left them on the hallway floor, at the wrong door, and on the wrong floor of my building. I discovered all this when my neighbour downstairs brought them up to me. Needless to say I was not going to eat food left on the hallway floor. So I started to try to contact this Panago location for a full refund.The online chat was unable to help me get in touch with the location. They would send a message to the owner and that person might get back to me in a couple of days.I call the one phone number available for Panago and they transfer me to client relations. They will also message the owner who may get back to me in a couple of days.So I drive over to this location with their pizzas and tell them I want a full refund. They tell me to come back tomorrow. I tell them no. They go call someone and come back several minutes later to say they will refund everything except for the delivery charge because that is for the "fuel they used". I say no, I also had to drive because of this. They disappear for several minutes more. When they return, they provide a full refund in cash (not back on my credit card).I was polite, but firm. Star rating reflects delivery to wrong apartment = -1 star. Leaving pizza on the hall floor (unhygienic) = -1 star. Online chat service unhelpful = -1 star. Phone customer service unhelpful = -1 star. Service at store slow to refund money in a terrible situation = -1 star. Oh, and still no call from Panago = -1 customer. Sadly, one star is the lowest rating I can give.Sad... but there are lots of pizza places that deliver, handle food carefully, and value their customers. So I will vote with my dollars and now ignore the call when someone decides to care enough to reach out. Just desserts, so to speak.
Atmosphere: 1
Food: 1
Service: 1
Bad pizza, even worse and terrible customer
Atmosphere: 1
Food: 1
Service: 1
Awesome Pizza, Great Staff, Highly recommend it ! My favorite pizza to order is the Chipotle Chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Impossible Nuggets, Plant-Based Beyond Summer BBQ, Panago Classic, Italian Garlic Jar, New York Deli, Sweet Mustard Dip Vegan, Jalapeño Ranch Jar, Deliciously Simple Wings - 8 PC, Pop - Lipton Brisk Iced Tea, Veggie Korma, Spicy Capicollo, Garden Veggie, Pesto Vegetarian, BBQ Bacon Chicken, CYO Pizza Extra-Large 16, Tropical Hawaiian, Hawaiian, Avocado Cilantro Dip Vegan, Organic Gluten-Smart BBQ Bacon Chicken, BBQ Chicken Bites
Always a Great team at this location! Store is clean throughout and service is prompt! Continued to order for the past 3-4 years. Never any problems.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Deli
My receipt says I have ordered from Panago 426 times. HOWEVER I just paid over 50 dollars for ONE pizza, a 2L of soda, delivery and tip. YOU ARE INSANE AND I WILL NEVER ORDER PIZZA FROM YOU AGAIN! SO LONG PANAGO IT'S BEEN FUN!!!!!
Atmosphere: 5
Food: 5
Service: 5
So disappointed. Last few times your pizza has been good. This time.. cold, bland, dry and feels like we got pizzas that were sitting there for hours. Sadly we will have to go elsewhere.. consistency is key folks!
The garden vege is disgusting I regret to order and had veery bad taste .
Service: 1
We ordered delivery of Pizzas and CheeseBread from Panago Pizza Langley. Must try Veggie Korma Pizza (wow mouth watering)… Kids enjoyed the Garlic Cheezy Bread..Vegetarian options: Got plenty of Veggie Pizza options here.
Food: 4
Service: 5
Ordered through Uber eats....worst pizza I've ever had!Stale, cold..
Food: 1
My recent dining experience at this restaurant was truly exceptional. From the moment I walked in, I was greeted with a warm and welcoming atmosphere that immediately made me feel at home.The menu offered a wide range of dishes to suit all tastes and preferences, and the food was nothing short of spectacular. Each dish was expertly prepared and beautifully presented, showcasing the chef's skill and creativity.What truly set this restaurant apart, however, was the level of service provided by the staff. From the hostess to the waitstaff to the manager, everyone was friendly, attentive, and went above and beyond to ensure that my dining experience was perfect.Overall, I highly recommend this restaurant to anyone looking for an outstanding dining experience. Whether you're celebrating a special occasion or simply looking for a delicious meal, this restaurant is sure to impress. The ambiance is cozy and inviting, and the attention to detail is evident in every aspect of the dining experience.Thank you to the team for a fantastic evening, and I can't wait to return soon to try more of the amazing dishes on the menu
Restaurantji Recommends
No pizza chain is worth buying stick to mom and pops
Horrible pizza, took the driver close to an hour to make a 5 minute drive to my house. Pizza was just old, cold and not good at all. Bad service. Bad food. Panago fell off hard
The pizzas were very good and we'll put together. The service was odd, you get these strange looks like why are you here? No smiling and she was very quiet and hard to hear. Put more emphasis on customer service and I will give you a better rating.
Atmosphere: 2
Food: 5
Service: 2
Inflation really hit the pricing here; still 5 stars overall on most ratings, but can't rock with the new prices on pizza budgeting tip. Sorry, I had to find a new go-to til things get back into range again compared to similar joints with taste and service on par. Unless there's a compelling reason about which I'm unaware,like employee pay being proper compared to the others, if someone has that info I'll change back accordingly...-MMFollow me and let me know what I'm missing, if anything.
Atmosphere: 5
Food: 5
Service: 5
Great pizza. Goes great with Raw wings, the lady tried to tell me they come pre-cooked ???.And then offered me more raw wings.I showed them that they were raw and they did give me my money back but wouldn't order the wings guys ewwwNo thanks