The worst service I've ever experienced on Vancouver Island and I dine out a lot for business!? They even apply a surcharge labelled on your bill as "MSP" but don't tell you!Our server (Trinity) took drink orders and upon letting her know the beer arrived warm, she advised us that they are all like that. I explained that maybe put some on ice if you (there's no bartender) take it out of a room and the beers warm.She just walked away. Needless to say, we tried to accommodate ourselves since the server was not interested and had to chill the beer by using our water glasses. The server even seen this and didn't seem to care.Wow is all I can say. I cannot possibly imagine the owner thinking this is ok.I did try calling Milanos to make a complaint on the service (this was on thursday morning) and it's now Saturdmay afternoon with no call back. Clearly the server has learned poor service from her manager. I won't be back!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Spinach and Artichoke Dip
Kent Apatsti Orla Danielson
Amazing food
Atmosphere: 4
Food: 4
Service: 5
Jessica Hurst-Voeltz
Great food! One of the best pastas I've ever had, we had a super kind server, I wish I caught his name! He was working hard and super friendly! We'll be back!
jarrod dick
Place was busy, food was quick, waitress was quick and attentive. Price was expected, not expensive
Atmosphere: 5
Food: 5
Service: 5
Meryl Tryon
Excellent as usual
Atmosphere: 5
Food: 5
Service: 5
Mark Sordi
Original Post Early 2023We went to Milano’s two weeks ago and we were disappointed. We have been there dozens of times but this time it was terrible.The special was very small portioned along with the calamari appy was cold and was the smallest portion I have seen for the place. At $16 it added up to almost a dollar a piece. The chicken was advertised as two pieces of breast meat but I didn’t expect them to slice one small breast in half and call it two. I also don’t like the fact they charge the MSP tax even though they have raised their prices and made the portions smaller.It is time to find a new favorite restaurant.Update April 2024We have given them another chance and they have returned to the top of our restaurant list in Nanaimo. We have been back twice now and are very happy with them again.
Atmosphere: 5
Food: 5
Service: 5
Brittany Stoughton
Quick and friendly service. Got the chicken fajitas. Chicken was cooked well but under-seasoned, over powered by the flavor of the salsa and peppers.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Calamari
dane henderson
A huge menu with a great mix of Greek and Italian cuisine, as well as the usual family favorites. Service was great and the portion sizes were on par for the price. The Chicken Parmesan with Fettuccine Alfredo was spot on and although we opted not to, the dessert selection was amazing. The place was packed on a Saturday night. We had a reservation for 7 and after showing up 15 minutes early, we had a quick drink at the bar and our table was ready promptly at 7. Great experience all around at a staple restaurant here in Nanaimo. Would recommend to anyone looking for a well rounded dining experience.
Terrible - terrible - terrible. Heard lots of good things about Milano's. Last night we went for a meal out. My wife ordered the seafood fettucine to find a long black hair in the food well cooked in the cheese - and my pizza was probably the worst I have tasted in years. The seafood pasta was canned seafood and tasted horrible - even before we found the hair. We returned the food - but still got charged. Then the bill was incredibly expensive. Not a good place to eat. We will NEVER go back.
Used to go here now & then with my parents & it was pretty solid every time. This last time we went it was really rough. The food was just not good... 3 out of 3 main dishes were bad.1) Lamb Shoulder that was just back rib & fat. Mediocre veg & potato.2) Spinach-Feta Quasedilla was soggy & undercooked.3) Steak that tasted like an old burnt grill. I get having a good sear taste, but it tasted like an old uncleaned backyard grill.Two of the dishes came with garlic toast that was just sad looking. Soggy with no taste, just greasy.Can only complain oh so much when you eat most of your meal, so we paid & left. Probably going somwhere else next time unfortunately. Oh well ?.
Atmosphere: 3
Food: 1
Service: 3
nash shariff
Be Aware - you are being ripped off ☠️Please read and check your bill - they have hidden fees insideI went thru my bill and realized that there was a 1% charge of MSP - in my bill . This is day light robbery when you charge a customer without his knowledge. I asked what is MSP - it is medical charge which the company pays for staff and they are recovering it from customer - How dare you - you have lots of seniors coming to your restaurant and you are taking advantage of them - we give 15-20 % tip for service and now you are recovering part of your labour cost from customer - I was told they have a sign about this charge which was behind the reception desk. I was annoyed, i didn’t ask how the percentage worked ! By the way , the milano owners this amount as revenue
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baked Spaghetti
Timothy Dyksterhuis
Food was awesome and the service was friendly although a bit slow when we were there.
Atmosphere: 5
Food: 5
Service: 4
jaydyn
Unfortunately found a hair in my food, the service wasn’t totally great our server seemed completely from her job.Besides that, our experience here was okay, and the food was good.Hoped for a better experience.
Atmosphere: 4
Food: 1
Service: 3
Rachael Jancowski
Well... The tri-colour tortellini was cold. The pizza was awesome and our server was pretty great too.
The worst service I've ever experienced on Vancouver Island and I dine out a lot for business!? They even apply a surcharge labelled on your bill as "MSP" but don't tell you!Our server (Trinity) took drink orders and upon letting her know the beer arrived warm, she advised us that they are all like that. I explained that maybe put some on ice if you (there's no bartender) take it out of a room and the beers warm.She just walked away. Needless to say, we tried to accommodate ourselves since the server was not interested and had to chill the beer by using our water glasses. The server even seen this and didn't seem to care.Wow is all I can say. I cannot possibly imagine the owner thinking this is ok.I did try calling Milanos to make a complaint on the service (this was on thursday morning) and it's now Saturdmay afternoon with no call back. Clearly the server has learned poor service from her manager. I won't be back!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Spinach and Artichoke Dip
Amazing food
Atmosphere: 4
Food: 4
Service: 5
Great food! One of the best pastas I've ever had, we had a super kind server, I wish I caught his name! He was working hard and super friendly! We'll be back!
Place was busy, food was quick, waitress was quick and attentive. Price was expected, not expensive
Atmosphere: 5
Food: 5
Service: 5
Excellent as usual
Atmosphere: 5
Food: 5
Service: 5
Original Post Early 2023We went to Milano’s two weeks ago and we were disappointed. We have been there dozens of times but this time it was terrible.The special was very small portioned along with the calamari appy was cold and was the smallest portion I have seen for the place. At $16 it added up to almost a dollar a piece. The chicken was advertised as two pieces of breast meat but I didn’t expect them to slice one small breast in half and call it two. I also don’t like the fact they charge the MSP tax even though they have raised their prices and made the portions smaller.It is time to find a new favorite restaurant.Update April 2024We have given them another chance and they have returned to the top of our restaurant list in Nanaimo. We have been back twice now and are very happy with them again.
Atmosphere: 5
Food: 5
Service: 5
Quick and friendly service. Got the chicken fajitas. Chicken was cooked well but under-seasoned, over powered by the flavor of the salsa and peppers.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Calamari
A huge menu with a great mix of Greek and Italian cuisine, as well as the usual family favorites. Service was great and the portion sizes were on par for the price. The Chicken Parmesan with Fettuccine Alfredo was spot on and although we opted not to, the dessert selection was amazing. The place was packed on a Saturday night. We had a reservation for 7 and after showing up 15 minutes early, we had a quick drink at the bar and our table was ready promptly at 7. Great experience all around at a staple restaurant here in Nanaimo. Would recommend to anyone looking for a well rounded dining experience.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Calamari, Cheese Pizza, Baked Spaghetti, Fettuccine
Kid-friendliness: High-chair & kid’s menu.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Tiramisu Cake
Terrible - terrible - terrible. Heard lots of good things about Milano's. Last night we went for a meal out. My wife ordered the seafood fettucine to find a long black hair in the food well cooked in the cheese - and my pizza was probably the worst I have tasted in years. The seafood pasta was canned seafood and tasted horrible - even before we found the hair. We returned the food - but still got charged. Then the bill was incredibly expensive. Not a good place to eat. We will NEVER go back.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Used to go here now & then with my parents & it was pretty solid every time. This last time we went it was really rough. The food was just not good... 3 out of 3 main dishes were bad.1) Lamb Shoulder that was just back rib & fat. Mediocre veg & potato.2) Spinach-Feta Quasedilla was soggy & undercooked.3) Steak that tasted like an old burnt grill. I get having a good sear taste, but it tasted like an old uncleaned backyard grill.Two of the dishes came with garlic toast that was just sad looking. Soggy with no taste, just greasy.Can only complain oh so much when you eat most of your meal, so we paid & left. Probably going somwhere else next time unfortunately. Oh well ?.
Atmosphere: 3
Food: 1
Service: 3
Be Aware - you are being ripped off ☠️Please read and check your bill - they have hidden fees insideI went thru my bill and realized that there was a 1% charge of MSP - in my bill . This is day light robbery when you charge a customer without his knowledge. I asked what is MSP - it is medical charge which the company pays for staff and they are recovering it from customer - How dare you - you have lots of seniors coming to your restaurant and you are taking advantage of them - we give 15-20 % tip for service and now you are recovering part of your labour cost from customer - I was told they have a sign about this charge which was behind the reception desk. I was annoyed, i didn’t ask how the percentage worked ! By the way , the milano owners this amount as revenue
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baked Spaghetti
Food was awesome and the service was friendly although a bit slow when we were there.
Atmosphere: 5
Food: 5
Service: 4
Unfortunately found a hair in my food, the service wasn’t totally great our server seemed completely from her job.Besides that, our experience here was okay, and the food was good.Hoped for a better experience.
Atmosphere: 4
Food: 1
Service: 3
Well... The tri-colour tortellini was cold. The pizza was awesome and our server was pretty great too.
Atmosphere: 3
Food: 2
Service: 4