Last day I went there and had butter chicken poutine. It was so good. And it’s my favourite one. I’ve never had a poutine like that before. Moreover the customer service was good. Very friendly employees. Definitely gonna go there every time.
I came here yesterday at around 12-1 and I ordered the works with chipotle aioli. I came home and a couple of hours later I was projectile vomiting and have food poisoning and can hardly move.
Atmosphere: 1
Food: 1
Service: 1
J.J Atleo
I stopped in and grabbed a nacho hot dog, and works fries. They had just sold out of hot dogs recently, and had put on a fresh batch on.He checked the hotdog with a meat thermometer before confirming my order to ensure it was to temp.My hotdog was generously topped with all toppings, as was my order of works loaded fries.I failed to mention when I ordered that it was going to be to go, and he saw me struggling to close my friends container, he asked if I’d like a bag, and kindly secured my meal in a bag. Very nice customer service in my opinion!It deff made my trek easier as I had another meal to go in hand for my travels !
Atmosphere: 5
Food: 5
Service: 5
Maja Fellenius
Every time I come here the staff is so nice and quick, even if they are extremely busy! Never had a bad experience here :) I am disappointed at the wooden cutlery but I know that it’s not their fault I wish corporate would change that one small
Atmosphere: 5
Food: 5
Service: 5
Delaini Christensen
Delicious!!! They are always perfect and the service is phenomenal!!! If I could give it 100 stars I would!
Atmosphere: 5
Food: 5
Service: 5
madison
My recent visit to New York Fries in the bustling food court left me thoroughly impressed, and much of the credit goes to the exceptional leadership of owner Matt. Despite the fast-paced environment typical of a food court setting, Matt and his team managed to deliver a dining experience that was nothing short of outstanding.Walking up to the counter, I was greeted with a warm smile from Matt himself, setting the tone for what turned out to be a delightful culinary journey. Despite the hustle and bustle around us, Matt's genuine enthusiasm for his business and dedication to customer satisfaction were unmistakable.The fries, New York Fries' specialty, were an absolute delight – crispy on the outside, tender on the inside, and served with a generous array of toppings and sauces. What stood out to me was the attention to detail in every aspect of the food preparation, from the fresh-cut potatoes to the carefully crafted flavor combinations.Beyond the food itself, what truly impressed me was the sense of camaraderie and community fostered by Matt within the food court. Despite the limited space, Matt took the time to engage with customers, making each interaction feel personal and meaningful. It's clear that he values not only the quality of the food but also the relationships he builds with his customers.Despite being located in a food court, New York Fries stands out as a standout gem, thanks to Matt's leadership and commitment to excellence. The cleanliness and ambiance of the establishment were impeccable, creating a welcoming atmosphere that invited guests to sit back, relax, and enjoy their meal.In conclusion, my experience at New York Fries was nothing short of exceptional, and much of that can be attributed to owner Matt's passion, dedication, and unwavering commitment to providing top-notch service. Whether you're craving a quick bite on the go or a satisfying meal to enjoy in the food court, I highly recommend stopping by New York Fries for a culinary experience you won't soon forget. Thank you, Matt, for raising the bar in the world of fast-casual dining – I'll definitely be back for more!
Atmosphere: 5
Food: 5
Service: 5
Ned Ireland
Chili cheese dog had 1 tablespoon spoon of chili, (if that), less than 1 tablespoon of melted cheese, which was on the outside of the hotdog. Hot dog was barely warm, and when I spread it open there was nothing inside, except the dog. Worst hotdog ever!!Parking: Lots of parking.Wheelchair accessibility: Lots of spots.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Standard Order of Fries
Ashutosh Mittal
Soggy and cold fries, the person working at front have a weird attitude not a good customer service. I love new york fries and gravy but this one is not upto the
Food: 1
Service: 1
Auliya Wilson
Worst poutine in Nanaimo. Soggy mush. I ended up throwing it out, because I didn’t want to tell the staff who were clearly short staffed and stressed even though it wasn’t busy. I should have asked for my money back.
Atmosphere: 1
Food: 1
Service: 3
Vero G
Please do not compare your "poutine" to the on in Quebec!!! You certainly didn't improve anything to the real one from Quebec!!! Very fare from it!!! Your "poutine" can be compared to the one from McDonald's...
Friendly staff, great customer service and amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine Fries
Charlene George
Ordered a chilli cheese dog was more like a cheese dog
Please do better than this for the amount we have to pay
Iain Smith
Mall atmosphere so what do you say about that. The staff are friendly and always smiling. I love the fries, they are very addictive. I get the loaded fries with Chili and cheese. I don't eat it too many times as I don't want to be a blimp. They are great for a treat every now and then. Recommend for sure
Atmosphere: 5
Food: 5
Service: 5
Girvin Rental
Food good. Service was slow. Not much of an atmosphere in a mall. Overall good experience.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Nacho Fries
Ryan O'Keefe
Friendly staff and the food was done well. Very consistent with New York Fries standard. This location is at the Woodgrove Center food court so the atmosphere is typical of a mall food court.
Last day I went there and had butter chicken poutine. It was so good. And it’s my favourite one. I’ve never had a poutine like that before. Moreover the customer service was good. Very friendly employees. Definitely gonna go there every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine Fries, Bacon Cheese Double Poutine
I came here yesterday at around 12-1 and I ordered the works with chipotle aioli. I came home and a couple of hours later I was projectile vomiting and have food poisoning and can hardly move.
Atmosphere: 1
Food: 1
Service: 1
I stopped in and grabbed a nacho hot dog, and works fries. They had just sold out of hot dogs recently, and had put on a fresh batch on.He checked the hotdog with a meat thermometer before confirming my order to ensure it was to temp.My hotdog was generously topped with all toppings, as was my order of works loaded fries.I failed to mention when I ordered that it was going to be to go, and he saw me struggling to close my friends container, he asked if I’d like a bag, and kindly secured my meal in a bag. Very nice customer service in my opinion!It deff made my trek easier as I had another meal to go in hand for my travels !
Atmosphere: 5
Food: 5
Service: 5
Every time I come here the staff is so nice and quick, even if they are extremely busy! Never had a bad experience here :) I am disappointed at the wooden cutlery but I know that it’s not their fault I wish corporate would change that one small
Atmosphere: 5
Food: 5
Service: 5
Delicious!!! They are always perfect and the service is phenomenal!!! If I could give it 100 stars I would!
Atmosphere: 5
Food: 5
Service: 5
My recent visit to New York Fries in the bustling food court left me thoroughly impressed, and much of the credit goes to the exceptional leadership of owner Matt. Despite the fast-paced environment typical of a food court setting, Matt and his team managed to deliver a dining experience that was nothing short of outstanding.Walking up to the counter, I was greeted with a warm smile from Matt himself, setting the tone for what turned out to be a delightful culinary journey. Despite the hustle and bustle around us, Matt's genuine enthusiasm for his business and dedication to customer satisfaction were unmistakable.The fries, New York Fries' specialty, were an absolute delight – crispy on the outside, tender on the inside, and served with a generous array of toppings and sauces. What stood out to me was the attention to detail in every aspect of the food preparation, from the fresh-cut potatoes to the carefully crafted flavor combinations.Beyond the food itself, what truly impressed me was the sense of camaraderie and community fostered by Matt within the food court. Despite the limited space, Matt took the time to engage with customers, making each interaction feel personal and meaningful. It's clear that he values not only the quality of the food but also the relationships he builds with his customers.Despite being located in a food court, New York Fries stands out as a standout gem, thanks to Matt's leadership and commitment to excellence. The cleanliness and ambiance of the establishment were impeccable, creating a welcoming atmosphere that invited guests to sit back, relax, and enjoy their meal.In conclusion, my experience at New York Fries was nothing short of exceptional, and much of that can be attributed to owner Matt's passion, dedication, and unwavering commitment to providing top-notch service. Whether you're craving a quick bite on the go or a satisfying meal to enjoy in the food court, I highly recommend stopping by New York Fries for a culinary experience you won't soon forget. Thank you, Matt, for raising the bar in the world of fast-casual dining – I'll definitely be back for more!
Atmosphere: 5
Food: 5
Service: 5
Chili cheese dog had 1 tablespoon spoon of chili, (if that), less than 1 tablespoon of melted cheese, which was on the outside of the hotdog. Hot dog was barely warm, and when I spread it open there was nothing inside, except the dog. Worst hotdog ever!!Parking: Lots of parking.Wheelchair accessibility: Lots of spots.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Standard Order of Fries
Soggy and cold fries, the person working at front have a weird attitude not a good customer service. I love new york fries and gravy but this one is not upto the
Food: 1
Service: 1
Worst poutine in Nanaimo. Soggy mush. I ended up throwing it out, because I didn’t want to tell the staff who were clearly short staffed and stressed even though it wasn’t busy. I should have asked for my money back.
Atmosphere: 1
Food: 1
Service: 3
Please do not compare your "poutine" to the on in Quebec!!! You certainly didn't improve anything to the real one from Quebec!!! Very fare from it!!! Your "poutine" can be compared to the one from McDonald's...
Restaurantji Recommends
Friendly staff, great customer service and amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine Fries
Ordered a chilli cheese dog was more like a cheese dog Please do better than this for the amount we have to pay
Mall atmosphere so what do you say about that. The staff are friendly and always smiling. I love the fries, they are very addictive. I get the loaded fries with Chili and cheese. I don't eat it too many times as I don't want to be a blimp. They are great for a treat every now and then. Recommend for sure
Atmosphere: 5
Food: 5
Service: 5
Food good. Service was slow. Not much of an atmosphere in a mall. Overall good experience.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Nacho Fries
Friendly staff and the food was done well. Very consistent with New York Fries standard. This location is at the Woodgrove Center food court so the atmosphere is typical of a mall food court.
Atmosphere: 3
Food: 4
Service: 5