Disappointed. We stood in the lobby for 6 minutes any were not even acknowledged by the staff. We left.
Atmosphere: 1
Food: 1
Service: 1
Jill Olson
Ordered takeout. Was 2 hours late and cold. Not impressed.
Food: 1
P.J. Lajoie
Adored , not loved the Carbonara pizza with alfredo sauce. I was skeptical to try it , I went for it instead and zero regrets . Best Ever Pizza ate in my life . Given today marks Valentine's Day , Boston Pizza offers to make and bake any of their regular-listed menu pizzas into heart-shaped ones like my photo caption depicts .My Heart had hers , a Boston Royale shaped into a heart-shaped one . Love You Karen
James Proteau
Good service,lots to choose from,and lots of beer choices! Choose from the sport bar area or the more formal dining section!I had rated Boston pizza quite highly in my former review,for some reason I can't leave a second review. We chose Boston's for my birthday get together,friends and family came in at different times and ordered their food and drinks. When my son showed up we were told we would have to pay an 18 percent service fee,my friend told him that a forced tip was unconstitutional and we will tip by quality of service.he said it was their policy and a sign is posted up front,I asked to see the sign.we went up to the front where he pointed out a sign about 6 inches long in the far right corner under the counter top.the sign said an 18 percent service fee would be added to groups over 10.I asked him why is he even bringing this up?We are a group of 10..not over 10 as stated.manager does not even understand their own policies..my get together was pretty much ruined. I can't even remember what I ate.My friend contacted H.O to complain and was told that the manager was claiming that my friend shoved him! What a gong show! Friend said to get the video coverage and have him charged if that is what he did..they said alleged.we saw what was transpiring and there was no altercation.he just went and looked at the sign. We did still tip as the service wasn't bad til that point. unfortunately it will be unlikely we will return.
Atmosphere: 4
Food: 4
Service: 3
Jenine Tepsa
Perogie pizza is so good and your pasta is really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pierogi Pizza, Penne Pasta
Rob Low
Penticton Soupateria has better food than this place. The jambalaya has processed meat. It's says grilled chicken breast. Not so it's cold cut chicken meat. Slow service. More over 10 people thay want a 18% service charge. What a rip off. Check the bill always. Be afraid ? This sign is under the front desk. See how the 16 was changed to 18% . So low even a seeing eye dog would not see it.
Atmosphere: 2
Food: 1
Service: 1
Vikki Gowan
Service was great very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan
Louise Desabrais
Slow service and food was just mediocre.
Atmosphere: 4
Food: 3
Service: 2
Akash Dhaliwal
When we were told our wait time at first they told us 10-15 min and ended up waiting 45min before we decided to leave, the place is under bad management. I wish I could give them 0 stars for
Atmosphere: 1
Food: 4
Service: 1
John Cook
I like a few dishes from BP, but it's getting tougher and tougher to go. No idea what is going on but the service seems to always be terrible. It was terrible before the pandemic, during and even worse post pandemic. I went to the Penticton location today and my wife tagged along (who is not a fan) and sure enough it was brutal. It took 45 minutes to get our food with zero explanation or an apology when it finally arrived at our table. For context people who were seated after us were half done their meals by the time we got our food. To take it one step further, when our order was finally dropped off there was zero interaction with staff after that. Nobody asked if we needed anything (drink refill, napkins, salt etc.). It was a drop and run. Absolutely brutal service. I won't step foot in this location again and will be thinking twice before I go to another BP period. BP needs to start adding drive throughs to their locations as they are overpriced (and not a little) fast-food and not much else.
Amazing management!!!! I called on our way to a hockey tournament in Summerland to see if there was room to accommodate our team on a Friday night. The manager Sony called me back, said that she would stay late to accommodate us. Gave me her cell number and took pre orders so we wouldn’t have to wait too long when we arrived. They were short staffed and had a new waiter waiting on us. Very intimidating I’m sure and he did great. We were very grateful to be able to eat out as a team. Thanks Sony and Team. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Amber Lockhart
We were in Penticton for a hockey tournament, and our team needed somewhere that could accommodate such a large group (players and their families) for lunch. Sony, the manager went above and beyond to make sure that we were taken care of. She communicated the arrangements all while traveling! Our lunch went so smoothly, and the food and service were great. A big thank you again to Sony and her staff, our team really appreciated it!
Cher Miket
Brought my son's hockey team here for a team dinner - staff was amazing! The BP team worked collaboratively with us to pre-order all the meals and everything went off without a hitch. Food was amazing, but staff was even better!
Atmosphere: 5
Food: 5
Service: 5
Karen lynn b
High prices not very good food, taste was off and sent food back. But our waiter was
Atmosphere: 2
Food: 3
Service: 4
Terry Vandament
Food is ok service is ok.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Boston Brute, Chicken Parmesan
Disappointed. We stood in the lobby for 6 minutes any were not even acknowledged by the staff. We left.
Atmosphere: 1
Food: 1
Service: 1
Ordered takeout. Was 2 hours late and cold. Not impressed.
Food: 1
Adored , not loved the Carbonara pizza with alfredo sauce. I was skeptical to try it , I went for it instead and zero regrets . Best Ever Pizza ate in my life . Given today marks Valentine's Day , Boston Pizza offers to make and bake any of their regular-listed menu pizzas into heart-shaped ones like my photo caption depicts .My Heart had hers , a Boston Royale shaped into a heart-shaped one . Love You Karen
Good service,lots to choose from,and lots of beer choices! Choose from the sport bar area or the more formal dining section!I had rated Boston pizza quite highly in my former review,for some reason I can't leave a second review. We chose Boston's for my birthday get together,friends and family came in at different times and ordered their food and drinks. When my son showed up we were told we would have to pay an 18 percent service fee,my friend told him that a forced tip was unconstitutional and we will tip by quality of service.he said it was their policy and a sign is posted up front,I asked to see the sign.we went up to the front where he pointed out a sign about 6 inches long in the far right corner under the counter top.the sign said an 18 percent service fee would be added to groups over 10.I asked him why is he even bringing this up?We are a group of 10..not over 10 as stated.manager does not even understand their own policies..my get together was pretty much ruined. I can't even remember what I ate.My friend contacted H.O to complain and was told that the manager was claiming that my friend shoved him! What a gong show! Friend said to get the video coverage and have him charged if that is what he did..they said alleged.we saw what was transpiring and there was no altercation.he just went and looked at the sign. We did still tip as the service wasn't bad til that point. unfortunately it will be unlikely we will return.
Atmosphere: 4
Food: 4
Service: 3
Perogie pizza is so good and your pasta is really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pierogi Pizza, Penne Pasta
Penticton Soupateria has better food than this place. The jambalaya has processed meat. It's says grilled chicken breast. Not so it's cold cut chicken meat. Slow service. More over 10 people thay want a 18% service charge. What a rip off. Check the bill always. Be afraid ? This sign is under the front desk. See how the 16 was changed to 18% . So low even a seeing eye dog would not see it.
Atmosphere: 2
Food: 1
Service: 1
Service was great very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan
Slow service and food was just mediocre.
Atmosphere: 4
Food: 3
Service: 2
When we were told our wait time at first they told us 10-15 min and ended up waiting 45min before we decided to leave, the place is under bad management. I wish I could give them 0 stars for
Atmosphere: 1
Food: 4
Service: 1
I like a few dishes from BP, but it's getting tougher and tougher to go. No idea what is going on but the service seems to always be terrible. It was terrible before the pandemic, during and even worse post pandemic. I went to the Penticton location today and my wife tagged along (who is not a fan) and sure enough it was brutal. It took 45 minutes to get our food with zero explanation or an apology when it finally arrived at our table. For context people who were seated after us were half done their meals by the time we got our food. To take it one step further, when our order was finally dropped off there was zero interaction with staff after that. Nobody asked if we needed anything (drink refill, napkins, salt etc.). It was a drop and run. Absolutely brutal service. I won't step foot in this location again and will be thinking twice before I go to another BP period. BP needs to start adding drive throughs to their locations as they are overpriced (and not a little) fast-food and not much else.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Boston Brute
Restaurantji Recommends
Amazing management!!!! I called on our way to a hockey tournament in Summerland to see if there was room to accommodate our team on a Friday night. The manager Sony called me back, said that she would stay late to accommodate us. Gave me her cell number and took pre orders so we wouldn’t have to wait too long when we arrived. They were short staffed and had a new waiter waiting on us. Very intimidating I’m sure and he did great. We were very grateful to be able to eat out as a team. Thanks Sony and Team. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
We were in Penticton for a hockey tournament, and our team needed somewhere that could accommodate such a large group (players and their families) for lunch. Sony, the manager went above and beyond to make sure that we were taken care of. She communicated the arrangements all while traveling! Our lunch went so smoothly, and the food and service were great. A big thank you again to Sony and her staff, our team really appreciated it!
Brought my son's hockey team here for a team dinner - staff was amazing! The BP team worked collaboratively with us to pre-order all the meals and everything went off without a hitch. Food was amazing, but staff was even better!
Atmosphere: 5
Food: 5
Service: 5
High prices not very good food, taste was off and sent food back. But our waiter was
Atmosphere: 2
Food: 3
Service: 4
Food is ok service is ok.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Boston Brute, Chicken Parmesan