All in all, the service attitude is terrible. Our three families used to go there often, but we really won’t go there again in the future.Today we have a family gathering of 3, 5 adults and 7 children. Children are aged 3-6 years old. Around four o'clock, we suggested having a bite to eat because we hadn't eaten in a long time. So I wanted to call the restaurant first to get a location. Because there were so many people and there were so many children, I wasn’t sure if I could eat. Unexpectedly, I called and asked for a location. The merchant didn't ask me specifically about my situation. He said he wouldn't accept location and could only walk in on weekends. Well, we discussed it and hurried over because we were afraid of too many people.After passing by, there were several tables of other customers lined up at the door. The business opened at 5 o'clock on time, but for some reason when it opened, customers could only come in one table at a time. After entering once, the door will be locked to prevent others from entering, and the door can only be opened again from inside. I don't quite understand this. Do you think the customers are too noisy? Do you have to lock the door? Fortunately, the weather is nice today. So, after 3 or 4 more tables of customers, we finally entered.There were a few interruptions before we entered, asking us how to share a table because there were so many 12 people that we couldn’t all share a table. Later, I asked how many forks I needed because there weren’t that many. We were already unhappy at that time. Even if we all wanted forks, would a restaurant not have 12 forks? ? ? During the exchange of questions, we were waiting outside for the waiter to prepare the table for us. Every time there is a problem, they will open the door, then close and lock the door, haha, they are really afraid that we will go in. . .Finally we went in, and we said that children could sit together, and then adults could sit together. However, children and adults are far apart. After all, the children were very small and we wanted to sit closer, but the merchant disagreed. The merchant also said that he couldn't share four tables for us because he had to entertain other customers. Our understanding of this is that we are not welcome, and then our combination of personnel affects their business, haha. However, everything was not explained clearly on the phone. If we had known earlier we wouldn't have come.When we left, we looked at the door and saw that there were no dozens of people waiting to eat. Based on the situation at that time, it would definitely be full and there would still be room available.To sum up, it is highly not recommended for those with children.
Atmosphere: 1
Food: 1
Service: 1
C Wong
service is excellent. Food is delicious. The wait wasn’t too long. We enjoyed our meal there. Recommended for everyone.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Squid Dry Pot
Cekmok Penguine
service is excellent. Food is delicious. The wait wasn’t too long. We enjoyed our meal there. Recommended for everyone.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Squid Dry Pot
lary barbie
Just about 2.5,It also cost me more than 60 to eat a few things that didn’t taste good and smelled like rotten food. It was really disgusting.And udon noodles are because you don’t have some noodles and it’s not some “give me this kind of thing for free”My situation here is:"Also, they seem to only accept debit or cash here. They said that the card machine is set not to accept credit cards (this is not clear because there is a small sign at the entrance to the store)Then, everything here is meat-eating.Introduce some waiters who are here to scan the QR code. They will generally recommend scanning the QR code and then you canwater freeCharge money for packing boxes (didn’t tell me)The satisfying part here isThe portion size is good, the one I ordered is huge enough to feed 2 to 3 meals for 60 yuanThe service was good during the meal (maybe it’s because I spent more? But the waiter is really kind, at least for now)Help me connect to wifi here. I saw the battery was low and gave me a power bank.There are also many wet wipes and other things prepared.The service here is still very friendly.The experience while eating was quite good.I also got a bowl of boiled udon noodles for free (because there was no noodles)Uncomfortable pointAfter they make it for you here, if you look at the menu and give you a picture menu without prices, they see that I am a vegetarian here and they see what I ordered on WeChat and give me a picture menu (without prices) and say that I can order these by myself. , they didn’t tell me that there were “side dishes” on it. I thought I made it myself and it should be similar to the fragrant pot, so I ordered a lot of vegetarian dishes. However, after I paid the bill, I found out that these were all side dishes, so the price for all the side dishes was added up) (70)Later, I talked to the waiter and said that these are all side dishes and the portions are the same. If I ordered the hot pot (meat), it would be more and bigger.Although I paid tips and fees, there was less food here because I was a vegetarian, and I felt that it was not worth the money.Because it's a bit unpalatable, it generally smells like hot pot.I was a little dissatisfied. I was told before ordering that the portion size might require some side dishes to be full, but it turned out not to be necessary.It’s not impossible to order here, but at least you have to get it. Just being willing to do so is different from the feeling of receiving a bill out of nowhere, although the amount is actually quite reasonable.However, in general, the portions are normal consumption portions, and the attitude of the employees is generally better.But I still feel a little uncomfortable. Speaking of myself, I may have eaten it a few times but nothing suits me.Generally speaking, there are no meals suitable for vegetariansRemember to ask clearly about the price and don’t take it for granted.The atmosphere is good, but don’t be affected by the atmosphere and just do everything right.The total consumption is over 70good"add I don’t know why when I told the waiter, I felt that the waiter’s volume was louder than during normal service.I also forgot to mention that I ate more than 60 yuan by myself and why are you not allowed to use credit?I originally ordered a small one, but there was no choice that suited me, so I said, "Well, let's go." But the waiter gave me another one without any price tag on it and asked me to "order whatever I want." I thought it was the same as other fragrant pots. Is this the range of fragrant pots? Who knows? She was just trying to trick me. After I ordered, I found so many when I checked out. Then I found out that she gave me a menu without prices to mislead me.Then check out and take out another menu with prices.It's disgusting to say that my door is clearly priced.And it smells bad when I eat itThere was a lot of bad taste at the back. When I took it back and smelled it, it was really not a special braised food. It just had a stale and moldy smell when I ate it.It turned out that I was not
Atmosphere: 1
Food: 1
Service: 2
Jessie Lin
The service attitude is as good as ever, the price is reasonable, and the food is delicious! The only downside is that it's full and the waiting time is a bit long. like!
Atmosphere: 5
Food: 5
Service: 5
Paul Correia
Busy and waited for a table. The food and service was excellent. Medium spicy is on the spicier side. Food was delicious. Portions are great. Left satisfied and happy. Medium with 5 options was a lot of food for 2.
Atmosphere: 5
Food: 5
Service: 5
尹涵
The service is really considerate. They bring you snacks, and you can play PS4 and Little Overlord while waiting. The service is really great. She took the initiative to add paper towels to me, and also took the initiative to tie my hair with a rubber band. Got a lot of favoritesCoriander, and it’s very gentle and has a good attitude. I will come again next time.
Atmosphere: 5
Food: 4
Service: 5
Yang Hu
Great Chinese authentic dry pot. The service is awesome. Only minor drawbacks are long waiting time and only accept cash/CA debit.
It’s best to make a reservation in advance on weekends, otherwise you’ll have to wait a long time if you don’t come right away when it opens (we waited for more than an hour and a half)We ordered the Xiangguo Chicken Wings. They were really tender, flavorful and delicious!There are a lot of other ingredients added and it’s also very delicious.Although the waiter was very busy, the service was unexpectedly attentive. Everyone was gentle and nice, and very attentive to details.I will definitely come again, but I hope I don’t have to wait so long (it’s thoughtful to be able to play video games in the waiting area next to it, but it would be even more thoughtful if the waiting time could be shortened? ?)
The waiter's attitude was very bad. There are too few seats in your store, leaving hungry customers waiting for a seat. You don't show any apology to the customers, and even asked me to wait for an hour. There is a large space at the door for a computer sofa, but there are no seats on purpose for guests to wait on the sofa.I saw an empty seat at the table and told the clerk. The clerk imagined that I was going to jump in line and said something extremely disgusting. He said it several times. If there are empty seats, the guests in front of you will not be allowed to sit, and everyone must wait.I left in a rage. The attitude of other stores is completely different from yours. I will never go to this store again.
Atmosphere: 1
Food: 1
Service: 1
yu_
The food is delicious and the ingredients are fresh. Highly recommended.It is recommended to book a table in advance for holiday dining, otherwise you will have to wait longerThe store provides a variety of entertainment facilities to pass the time while waiting.
Atmosphere: 5
Food: 5
Service: 5
Hala Rawji
Despite risking even more people coming to this place (and increasing my wait time even further), I HAD to give a great review for Chef Pin. This has become one of our favourite places to go to. The dry hot pot offers a unique flavour that is hard to find elsewhere, and we always leave feeling satisfied and satiated.The service staff are excellent. They are warm and welcoming, extremely friendly and polite, super helpful and upfront about everything (they will let you know if an order will take long and they will remind you that it is cash only for orders under $50 as soon as you order). Lily, Miranda, and the lady who appears to be the manager are always so sweet and efficient. They are really hard-working and I sincerely hope they are appreciated by the owner.A few things to be aware of:-The wait time is always at least an hour. They don't take reservations, but they have a large waiting area filled with activities (like video games) to keep you occupied while you wait. You can also put your name on the list and leave, and they will call you when your table is ready.-Certain dishes take a long time to prepare, and you can't order in advance (only after you are seated, if you want to dine in). The server will let you know what those dishes are when placing your order.-I docked one star for atmosphere, only because the restaurant is always cold in the winter months, so bundle up! The food is worth it, but it really is quite chilly in there.Our usual order is a medium chicken wing hot pot (a medium is more than enough for two people, but it's always fun to take home leftovers). They also allow you to do half and half, so you can have two types of meat in one hot pot. To that, we will add a few items - our favourites are shitake mushrooms, lotus root, tofu puff, greens, rice cake and cabbage. The hot pot already includes things like potatoes, celery, cilantro, green onions, garlic and ginger. We also love the Hot and Sour Fern Root Noodle. When choosing how spicy you want your hot pot to be, "less spicy" is still very spicy!! If it's your first time, I'd go with "less spicy" and work your way up from there.Thank you Miranda and Lily for always taking care of us! Looking forward to coming back soon!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rice Cake, Tofu Puff, Hot and Sour Fern Root Noodles
Jonathan Javier
Can't rave about this place enough, truly a hidden gem and they deserve a shoutout (to say the least!).Theyir food & service was so good, we had to go TWICE in a week to see them.Anywho, let's get into it:The foods at Chef Pin are nothing short of spectacular. The Rabbit Dry Pot was a standout, offering a unique and flavorful twist to traditional pot dishes. Yes, the wait is 1 hour and a half for the Rabbit Dry Pot, but it's well worth the wait (they really make sure you know it's a long wait to set expectations, which I LOVE). Equally impressive were the Chicken Wings and Squid Dry Pot, which were so tasty that we found ourselves returning twice within a single week. The consistency and quality of the food are top-notch!Service: 10/5The best part about Chef Pin is actually the service: you can't beat it from anywhere else. They literally set a new benchmark for what proactive customer service should look like (if you believe Chick Fil A Customer Service is a 5/5, then they are a 10/5 haha). The staff, especially Carolyn (the manager), demonstrates a customer-first approach that really is refreshing. They even remember your name, adding a personal touch to the dining experience (and remembering people's names are something that I tell people all the time to do...so props to them) Another server, Myranda, in particular, was attentive and proactive, offering us snacks and napkins even before we realized we needed them. Amazing, to say the least!The atmosphere of the restaurant contributes significantly to the overall experience. It’s more than just a place to eat; it’s a space where people can relax, unwind, and even play games while waiting. This creates a vibrant and welcoming vibe, perfect for both casual and special occasions.In conclusion, Chef Pin Richmond is a gem that exceeds expectations. Definitely check it out, will be back! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Squid Dry Pot, Asparagus Lettuce, Te Black Fungus
One of the best restaurants in richmond for sure.
Atmosphere: 5
Food: 5
Service: 5
Very poor
Atmosphere: 1
Food: 1
Service: 1
All in all, the service attitude is terrible. Our three families used to go there often, but we really won’t go there again in the future.Today we have a family gathering of 3, 5 adults and 7 children. Children are aged 3-6 years old. Around four o'clock, we suggested having a bite to eat because we hadn't eaten in a long time. So I wanted to call the restaurant first to get a location. Because there were so many people and there were so many children, I wasn’t sure if I could eat. Unexpectedly, I called and asked for a location. The merchant didn't ask me specifically about my situation. He said he wouldn't accept location and could only walk in on weekends. Well, we discussed it and hurried over because we were afraid of too many people.After passing by, there were several tables of other customers lined up at the door. The business opened at 5 o'clock on time, but for some reason when it opened, customers could only come in one table at a time. After entering once, the door will be locked to prevent others from entering, and the door can only be opened again from inside. I don't quite understand this. Do you think the customers are too noisy? Do you have to lock the door? Fortunately, the weather is nice today. So, after 3 or 4 more tables of customers, we finally entered.There were a few interruptions before we entered, asking us how to share a table because there were so many 12 people that we couldn’t all share a table. Later, I asked how many forks I needed because there weren’t that many. We were already unhappy at that time. Even if we all wanted forks, would a restaurant not have 12 forks? ? ? During the exchange of questions, we were waiting outside for the waiter to prepare the table for us. Every time there is a problem, they will open the door, then close and lock the door, haha, they are really afraid that we will go in. . .Finally we went in, and we said that children could sit together, and then adults could sit together. However, children and adults are far apart. After all, the children were very small and we wanted to sit closer, but the merchant disagreed. The merchant also said that he couldn't share four tables for us because he had to entertain other customers. Our understanding of this is that we are not welcome, and then our combination of personnel affects their business, haha. However, everything was not explained clearly on the phone. If we had known earlier we wouldn't have come.When we left, we looked at the door and saw that there were no dozens of people waiting to eat. Based on the situation at that time, it would definitely be full and there would still be room available.To sum up, it is highly not recommended for those with children.
Atmosphere: 1
Food: 1
Service: 1
service is excellent. Food is delicious. The wait wasn’t too long. We enjoyed our meal there. Recommended for everyone.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Squid Dry Pot
service is excellent. Food is delicious. The wait wasn’t too long. We enjoyed our meal there. Recommended for everyone.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Squid Dry Pot
Just about 2.5,It also cost me more than 60 to eat a few things that didn’t taste good and smelled like rotten food. It was really disgusting.And udon noodles are because you don’t have some noodles and it’s not some “give me this kind of thing for free”My situation here is:"Also, they seem to only accept debit or cash here. They said that the card machine is set not to accept credit cards (this is not clear because there is a small sign at the entrance to the store)Then, everything here is meat-eating.Introduce some waiters who are here to scan the QR code. They will generally recommend scanning the QR code and then you canwater freeCharge money for packing boxes (didn’t tell me)The satisfying part here isThe portion size is good, the one I ordered is huge enough to feed 2 to 3 meals for 60 yuanThe service was good during the meal (maybe it’s because I spent more? But the waiter is really kind, at least for now)Help me connect to wifi here. I saw the battery was low and gave me a power bank.There are also many wet wipes and other things prepared.The service here is still very friendly.The experience while eating was quite good.I also got a bowl of boiled udon noodles for free (because there was no noodles)Uncomfortable pointAfter they make it for you here, if you look at the menu and give you a picture menu without prices, they see that I am a vegetarian here and they see what I ordered on WeChat and give me a picture menu (without prices) and say that I can order these by myself. , they didn’t tell me that there were “side dishes” on it. I thought I made it myself and it should be similar to the fragrant pot, so I ordered a lot of vegetarian dishes. However, after I paid the bill, I found out that these were all side dishes, so the price for all the side dishes was added up) (70)Later, I talked to the waiter and said that these are all side dishes and the portions are the same. If I ordered the hot pot (meat), it would be more and bigger.Although I paid tips and fees, there was less food here because I was a vegetarian, and I felt that it was not worth the money.Because it's a bit unpalatable, it generally smells like hot pot.I was a little dissatisfied. I was told before ordering that the portion size might require some side dishes to be full, but it turned out not to be necessary.It’s not impossible to order here, but at least you have to get it. Just being willing to do so is different from the feeling of receiving a bill out of nowhere, although the amount is actually quite reasonable.However, in general, the portions are normal consumption portions, and the attitude of the employees is generally better.But I still feel a little uncomfortable. Speaking of myself, I may have eaten it a few times but nothing suits me.Generally speaking, there are no meals suitable for vegetariansRemember to ask clearly about the price and don’t take it for granted.The atmosphere is good, but don’t be affected by the atmosphere and just do everything right.The total consumption is over 70good"add I don’t know why when I told the waiter, I felt that the waiter’s volume was louder than during normal service.I also forgot to mention that I ate more than 60 yuan by myself and why are you not allowed to use credit?I originally ordered a small one, but there was no choice that suited me, so I said, "Well, let's go." But the waiter gave me another one without any price tag on it and asked me to "order whatever I want." I thought it was the same as other fragrant pots. Is this the range of fragrant pots? Who knows? She was just trying to trick me. After I ordered, I found so many when I checked out. Then I found out that she gave me a menu without prices to mislead me.Then check out and take out another menu with prices.It's disgusting to say that my door is clearly priced.And it smells bad when I eat itThere was a lot of bad taste at the back. When I took it back and smelled it, it was really not a special braised food. It just had a stale and moldy smell when I ate it.It turned out that I was not
Atmosphere: 1
Food: 1
Service: 2
The service attitude is as good as ever, the price is reasonable, and the food is delicious! The only downside is that it's full and the waiting time is a bit long. like!
Atmosphere: 5
Food: 5
Service: 5
Busy and waited for a table. The food and service was excellent. Medium spicy is on the spicier side. Food was delicious. Portions are great. Left satisfied and happy. Medium with 5 options was a lot of food for 2.
Atmosphere: 5
Food: 5
Service: 5
The service is really considerate. They bring you snacks, and you can play PS4 and Little Overlord while waiting. The service is really great. She took the initiative to add paper towels to me, and also took the initiative to tie my hair with a rubber band. Got a lot of favoritesCoriander, and it’s very gentle and has a good attitude. I will come again next time.
Atmosphere: 5
Food: 4
Service: 5
Great Chinese authentic dry pot. The service is awesome. Only minor drawbacks are long waiting time and only accept cash/CA debit.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
It’s best to make a reservation in advance on weekends, otherwise you’ll have to wait a long time if you don’t come right away when it opens (we waited for more than an hour and a half)We ordered the Xiangguo Chicken Wings. They were really tender, flavorful and delicious!There are a lot of other ingredients added and it’s also very delicious.Although the waiter was very busy, the service was unexpectedly attentive. Everyone was gentle and nice, and very attentive to details.I will definitely come again, but I hope I don’t have to wait so long (it’s thoughtful to be able to play video games in the waiting area next to it, but it would be even more thoughtful if the waiting time could be shortened? ?)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Squid Dry Pot, Spicy Crab Dry Pot, Squid Pot
The waiter's attitude was very bad. There are too few seats in your store, leaving hungry customers waiting for a seat. You don't show any apology to the customers, and even asked me to wait for an hour. There is a large space at the door for a computer sofa, but there are no seats on purpose for guests to wait on the sofa.I saw an empty seat at the table and told the clerk. The clerk imagined that I was going to jump in line and said something extremely disgusting. He said it several times. If there are empty seats, the guests in front of you will not be allowed to sit, and everyone must wait.I left in a rage. The attitude of other stores is completely different from yours. I will never go to this store again.
Atmosphere: 1
Food: 1
Service: 1
The food is delicious and the ingredients are fresh. Highly recommended.It is recommended to book a table in advance for holiday dining, otherwise you will have to wait longerThe store provides a variety of entertainment facilities to pass the time while waiting.
Atmosphere: 5
Food: 5
Service: 5
Despite risking even more people coming to this place (and increasing my wait time even further), I HAD to give a great review for Chef Pin. This has become one of our favourite places to go to. The dry hot pot offers a unique flavour that is hard to find elsewhere, and we always leave feeling satisfied and satiated.The service staff are excellent. They are warm and welcoming, extremely friendly and polite, super helpful and upfront about everything (they will let you know if an order will take long and they will remind you that it is cash only for orders under $50 as soon as you order). Lily, Miranda, and the lady who appears to be the manager are always so sweet and efficient. They are really hard-working and I sincerely hope they are appreciated by the owner.A few things to be aware of:-The wait time is always at least an hour. They don't take reservations, but they have a large waiting area filled with activities (like video games) to keep you occupied while you wait. You can also put your name on the list and leave, and they will call you when your table is ready.-Certain dishes take a long time to prepare, and you can't order in advance (only after you are seated, if you want to dine in). The server will let you know what those dishes are when placing your order.-I docked one star for atmosphere, only because the restaurant is always cold in the winter months, so bundle up! The food is worth it, but it really is quite chilly in there.Our usual order is a medium chicken wing hot pot (a medium is more than enough for two people, but it's always fun to take home leftovers). They also allow you to do half and half, so you can have two types of meat in one hot pot. To that, we will add a few items - our favourites are shitake mushrooms, lotus root, tofu puff, greens, rice cake and cabbage. The hot pot already includes things like potatoes, celery, cilantro, green onions, garlic and ginger. We also love the Hot and Sour Fern Root Noodle. When choosing how spicy you want your hot pot to be, "less spicy" is still very spicy!! If it's your first time, I'd go with "less spicy" and work your way up from there.Thank you Miranda and Lily for always taking care of us! Looking forward to coming back soon!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rice Cake, Tofu Puff, Hot and Sour Fern Root Noodles
Can't rave about this place enough, truly a hidden gem and they deserve a shoutout (to say the least!).Theyir food & service was so good, we had to go TWICE in a week to see them.Anywho, let's get into it:The foods at Chef Pin are nothing short of spectacular. The Rabbit Dry Pot was a standout, offering a unique and flavorful twist to traditional pot dishes. Yes, the wait is 1 hour and a half for the Rabbit Dry Pot, but it's well worth the wait (they really make sure you know it's a long wait to set expectations, which I LOVE). Equally impressive were the Chicken Wings and Squid Dry Pot, which were so tasty that we found ourselves returning twice within a single week. The consistency and quality of the food are top-notch!Service: 10/5The best part about Chef Pin is actually the service: you can't beat it from anywhere else. They literally set a new benchmark for what proactive customer service should look like (if you believe Chick Fil A Customer Service is a 5/5, then they are a 10/5 haha). The staff, especially Carolyn (the manager), demonstrates a customer-first approach that really is refreshing. They even remember your name, adding a personal touch to the dining experience (and remembering people's names are something that I tell people all the time to do...so props to them) Another server, Myranda, in particular, was attentive and proactive, offering us snacks and napkins even before we realized we needed them. Amazing, to say the least!The atmosphere of the restaurant contributes significantly to the overall experience. It’s more than just a place to eat; it’s a space where people can relax, unwind, and even play games while waiting. This creates a vibrant and welcoming vibe, perfect for both casual and special occasions.In conclusion, Chef Pin Richmond is a gem that exceeds expectations. Definitely check it out, will be back! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Squid Dry Pot, Asparagus Lettuce, Te Black Fungus