I have been coming to this Freshii location for years. It's gone downhill over the last couple of years. The last two times I ordered via the app. Both times when I arrived at the estimated ready for pick up time the employee was at the back of the restaurant and hadn't even noticed that my order had come through. No apologies, just rips the order off the machine and starts to work on it while I'm left waiting. This location has previously left out ingredients that are supposed to be included and when asked about it, they just say they've run out. They should at least advise they have run out and offer an alternative. One employee is really bad and unfortunately I've had to deal with this employee the last two times I've been there.
Atmosphere: 2
Food: 3
Service: 1
kristi k
The lady was busy chatting on the phone with her EarPods the whole time we were there, even when ordering. Smoothies were okay, but bowls were pretty sub par to bad. Worst part is there was zero soap in the bathroom and when I finally got her attention to ask to refill the soap she basically scoffed and said they were out and couldn’t refill it. I asked if she had any hand soap and washed her hands before preparing our food and maybe she could share with us her soap in back. Nope not possible. Gross, there were 5 of us, all needed to use the restroom. It made me not believe that she even had any hand soap in back or why not just give us some. I hope people read the reviews unlike we did before going in. Looks clean on outward appearance but how clean can you be if you don’t even stock hand soap or sanitizer for customers?!?
Atmosphere: 2
Food: 2
Service: 1
kristian valenzuela
I bought from this store Aug 11, 2023 1 pm for the first time. The server of the store is an indian lady with an earpos in her ear. Didn’t pay attention of the smoothies she making I though she put all the ingredients and while talking over the phone. When i got home and taste it twas so awful. Never comeback again to this store.
Atmosphere: 1
Food: 1
Service: 1
Caden Li
Did not honor a buy one get one deal, made it big hassle and mad me
Atmosphere: 1
Food: 3
Service: 1
Google user
Terrible experience. Rice was stale, burnt and cold, to the extent that most of the rice was just stuck together in burnt clusters. We requested sauce on the side - sauce was on the meal. We paid for an extra sauce and still barely got a drop. Everything was dry. Portion size was half of what I’ve had at Freshii in the past. 3 single halves of cherry tomato in a veggie meal where this is one of the main components? Not good enough. Called to enquire about the rice situation, the lady who answered the phone simply said “hello” to which I had to then check I was even speaking to Freshhi. Freshhi is usually an awesome healthy fast food option and this was really disappointing. Hope they can improve.
Laura Hayton
Terrible experience. Rice was stale, burnt and cold, to the extent that most of the rice was just stuck together in burnt clusters.We requested sauce on the side - sauce was on the meal. We paid for an extra sauce and still barely got a drop. Everything was dry.Portion size was half of what I’ve had at Freshii in the past. 3 single halves of cherry tomato in a veggie meal where this is one of the main components? Not good enough.Called to enquire about the rice situation, the lady who answered the phone simply said “hello” to which I had to then check I was even speaking to Freshhi.Freshhi is usually an awesome healthy fast food option and this was really disappointing. Hope they can improve.
Atmosphere: 1
Food: 1
Service: 1
Rhonda S.
Just got a bowl and a burrito. We order from here quite often and today my bowl, was mostly rice and the burrito was so small. Completely disappointed...not worth the money at all!! Won't be going back.
Gurwinder Singh
Worst Freshii ever.I ordered three times. Every time they mess up something. They should just close it down and start some other business. They are bringing Freshii down. Super disappointed.
Munchica
Their immune and antioxidant elixir shots are great. You can literally feel the health jumpstart in you slightly when you drink them.
Layla Bell
False advertising and they do not accept cash due to "no change".I went in during their 2-5 smoothie hours as advertised on their sandwich board, and was told the sale is over, but they do not change the signs till they get the new ones.Not impressed.Extra star, cause the drink was okay,
I normally go to the one on #5 Road and Steveston due to their exceptional service. I commented that the bowls looked empty compared to the ones I get from the other store. The worker took offence. I was still going to get it until she proceeded to throw my food and utensils in the bag and then slam it down in front of me with an attitude. I asked for a refund. Workers have to learn to not take offence at an observation. Poor service e and dirty windows.
Ilyas Khan
Don't they know people are allergic to nuts? They have nuts in half the dishes like almonds or peanut sauce the food can cross contaminate where they make the food . Idiots. I can't even use my gift card.
Claudia Fi
It was our first time in a freshii store and we’ve been more than satisfied! Super friendly staff and wonderful explanation of the concept and meals. It tasted amazing! We’ll definitely come back!
Victor Lee
Good service from the staffs. Not a big fan of vegetables still I managed to finish it.
Natalie Payer
My husband and I have been ordering from here at least weekly for the last few years. In the last couple of months, one employee has started closing down 15+ minutes from close. We saw her turn others away in the past, and tonight she rudely told us and two other customers that "you must order any hot food 30 minutes before close." This is completely ridiculous as you can order everything on the app until 15 mins before close. The women who used to work here in the evenings were wonderful, the recognized us and other regular customers and even remembered our orders. What happened to them?! I'm disappointed that this location has become so unreliable.
I have been coming to this Freshii location for years. It's gone downhill over the last couple of years. The last two times I ordered via the app. Both times when I arrived at the estimated ready for pick up time the employee was at the back of the restaurant and hadn't even noticed that my order had come through. No apologies, just rips the order off the machine and starts to work on it while I'm left waiting. This location has previously left out ingredients that are supposed to be included and when asked about it, they just say they've run out. They should at least advise they have run out and offer an alternative. One employee is really bad and unfortunately I've had to deal with this employee the last two times I've been there.
Atmosphere: 2
Food: 3
Service: 1
The lady was busy chatting on the phone with her EarPods the whole time we were there, even when ordering. Smoothies were okay, but bowls were pretty sub par to bad. Worst part is there was zero soap in the bathroom and when I finally got her attention to ask to refill the soap she basically scoffed and said they were out and couldn’t refill it. I asked if she had any hand soap and washed her hands before preparing our food and maybe she could share with us her soap in back. Nope not possible. Gross, there were 5 of us, all needed to use the restroom. It made me not believe that she even had any hand soap in back or why not just give us some. I hope people read the reviews unlike we did before going in. Looks clean on outward appearance but how clean can you be if you don’t even stock hand soap or sanitizer for customers?!?
Atmosphere: 2
Food: 2
Service: 1
I bought from this store Aug 11, 2023 1 pm for the first time. The server of the store is an indian lady with an earpos in her ear. Didn’t pay attention of the smoothies she making I though she put all the ingredients and while talking over the phone. When i got home and taste it twas so awful. Never comeback again to this store.
Atmosphere: 1
Food: 1
Service: 1
Did not honor a buy one get one deal, made it big hassle and mad me
Atmosphere: 1
Food: 3
Service: 1
Terrible experience. Rice was stale, burnt and cold, to the extent that most of the rice was just stuck together in burnt clusters. We requested sauce on the side - sauce was on the meal. We paid for an extra sauce and still barely got a drop. Everything was dry. Portion size was half of what I’ve had at Freshii in the past. 3 single halves of cherry tomato in a veggie meal where this is one of the main components? Not good enough. Called to enquire about the rice situation, the lady who answered the phone simply said “hello” to which I had to then check I was even speaking to Freshhi. Freshhi is usually an awesome healthy fast food option and this was really disappointing. Hope they can improve.
Terrible experience. Rice was stale, burnt and cold, to the extent that most of the rice was just stuck together in burnt clusters.We requested sauce on the side - sauce was on the meal. We paid for an extra sauce and still barely got a drop. Everything was dry.Portion size was half of what I’ve had at Freshii in the past. 3 single halves of cherry tomato in a veggie meal where this is one of the main components? Not good enough.Called to enquire about the rice situation, the lady who answered the phone simply said “hello” to which I had to then check I was even speaking to Freshhi.Freshhi is usually an awesome healthy fast food option and this was really disappointing. Hope they can improve.
Atmosphere: 1
Food: 1
Service: 1
Just got a bowl and a burrito. We order from here quite often and today my bowl, was mostly rice and the burrito was so small. Completely disappointed...not worth the money at all!! Won't be going back.
Worst Freshii ever.I ordered three times. Every time they mess up something. They should just close it down and start some other business. They are bringing Freshii down. Super disappointed.
Their immune and antioxidant elixir shots are great. You can literally feel the health jumpstart in you slightly when you drink them.
False advertising and they do not accept cash due to "no change".I went in during their 2-5 smoothie hours as advertised on their sandwich board, and was told the sale is over, but they do not change the signs till they get the new ones.Not impressed.Extra star, cause the drink was okay,
Restaurantji Recommends
I normally go to the one on #5 Road and Steveston due to their exceptional service. I commented that the bowls looked empty compared to the ones I get from the other store. The worker took offence. I was still going to get it until she proceeded to throw my food and utensils in the bag and then slam it down in front of me with an attitude. I asked for a refund. Workers have to learn to not take offence at an observation. Poor service e and dirty windows.
Don't they know people are allergic to nuts? They have nuts in half the dishes like almonds or peanut sauce the food can cross contaminate where they make the food . Idiots. I can't even use my gift card.
It was our first time in a freshii store and we’ve been more than satisfied! Super friendly staff and wonderful explanation of the concept and meals. It tasted amazing! We’ll definitely come back!
Good service from the staffs. Not a big fan of vegetables still I managed to finish it.
My husband and I have been ordering from here at least weekly for the last few years. In the last couple of months, one employee has started closing down 15+ minutes from close. We saw her turn others away in the past, and tonight she rudely told us and two other customers that "you must order any hot food 30 minutes before close." This is completely ridiculous as you can order everything on the app until 15 mins before close. The women who used to work here in the evenings were wonderful, the recognized us and other regular customers and even remembered our orders. What happened to them?! I'm disappointed that this location has become so unreliable.