Hit and fresh made from scratch right in front of you. My 3 year old devoured the salted pretzel.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pretzel
Queenie
A little bit too soft for me love the harder taste
Atmosphere: 3
Food: 3
Service: 3
Ikram Abdullahi
Came to get 1 pretzel combo, 1 cheese stick combo and one pretzel on its own. Even after repeating myself 3 or 4 times she still got my order wrong. Then charged me a second time saying she didn’t charge me enough, then for the third time called me over again and said she still charge me wrong and was going to do a refund and charge EVEN more than I had already paid. Overall had an attitude as well which I didn’t appreciate. Definitely won’t be coming back..
Christine B
This place used to be very good. Now, their dough is very thin and small.
Atmosphere: 2
Food: 2
Service: 2
Brady Danielle
YUM managed to get a fresh one out of the oven. Perfectly made classic pretzel.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pretzel
lary barbie
Tasty andGood stuffsChocolates one are tastyBut may don’t have the swipe at the cash machineEmployees are nice and let me try another way.
Nash Susi
The staff at Mr. Pretzel is incredibly friendly and welcoming! They always greet you with a smile and are happy to answer any questions you may have. Their positive attitude adds to the overall enjoyable experience of indulging in their delicious pretzels.
Kitty Zhang
The food was good but the staff was not
Kam Man Wong
I love Pretzel! It was soft and tasty. The service was good and fast. The Chinese lady was nice and introduced her favourite to me. I like the Napolitano Pretzel. ??????
Drishty
The girl who took my order was very rude and didn’t greet and handed the food in a very rude body language. She even make faces if somebody comes to buy food. Very bad customer service. She didn’t even bake the pretzel properly. I often go there, other employers are nice. It’s just her, very annoying. She spoiled my whole day with her nasty attitude.
Asked for 1 salt and 2 sesame ,but got 1 salt and 2 sugar cinnamon.
OnlyOnemore Hour
One of the better Mr Pretzels I’ve seen
Verminator151029
Mr. Pretzels is AWESOME!! Absolutely love them, so was very happy to see the kiosk in the mall!The only reason they get less than 5 stars is due to the lady staff member who was staffing the kiosk when we went there. No other customers around, yet we are standing there waiting for her to take our order and she is farting around moving dishes and such around and cleaning up or preparing something. These are things she should be doing on her own time when no one is waiting to be served. I almost walked away and went somewhere else as she was oblivious to a customer waiting for her. Clearly she has not been trained by the Management of this place and is clearly driving customers away due to poor customer service skills. When she finally had time to take my order it became difficult as she can barely speak a lick of English, so again this is a Management issue where they need to hire the right people, who can speak English, and understands that a customer that walks away because she has no idea what her priorities are, are all lost customers and lost business.The product is excellent, the staff are worse than useless. Management, do better!!!!!
FERN
The food is pretty good but one time I saw an employee drop a pair of tongs and then she picked it up and started handling food with it without washing it first which is kinda gross imo
Charles Springgay
Always fresh and hot pretzels and Friendly Staff!!
Hit and fresh made from scratch right in front of you. My 3 year old devoured the salted pretzel.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pretzel
A little bit too soft for me love the harder taste
Atmosphere: 3
Food: 3
Service: 3
Came to get 1 pretzel combo, 1 cheese stick combo and one pretzel on its own. Even after repeating myself 3 or 4 times she still got my order wrong. Then charged me a second time saying she didn’t charge me enough, then for the third time called me over again and said she still charge me wrong and was going to do a refund and charge EVEN more than I had already paid. Overall had an attitude as well which I didn’t appreciate. Definitely won’t be coming back..
This place used to be very good. Now, their dough is very thin and small.
Atmosphere: 2
Food: 2
Service: 2
YUM managed to get a fresh one out of the oven. Perfectly made classic pretzel.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pretzel
Tasty andGood stuffsChocolates one are tastyBut may don’t have the swipe at the cash machineEmployees are nice and let me try another way.
The staff at Mr. Pretzel is incredibly friendly and welcoming! They always greet you with a smile and are happy to answer any questions you may have. Their positive attitude adds to the overall enjoyable experience of indulging in their delicious pretzels.
The food was good but the staff was not
I love Pretzel! It was soft and tasty. The service was good and fast. The Chinese lady was nice and introduced her favourite to me. I like the Napolitano Pretzel. ??????
The girl who took my order was very rude and didn’t greet and handed the food in a very rude body language. She even make faces if somebody comes to buy food. Very bad customer service. She didn’t even bake the pretzel properly. I often go there, other employers are nice. It’s just her, very annoying. She spoiled my whole day with her nasty attitude.
Restaurantji Recommends
Asked for 1 salt and 2 sesame ,but got 1 salt and 2 sugar cinnamon.
One of the better Mr Pretzels I’ve seen
Mr. Pretzels is AWESOME!! Absolutely love them, so was very happy to see the kiosk in the mall!The only reason they get less than 5 stars is due to the lady staff member who was staffing the kiosk when we went there. No other customers around, yet we are standing there waiting for her to take our order and she is farting around moving dishes and such around and cleaning up or preparing something. These are things she should be doing on her own time when no one is waiting to be served. I almost walked away and went somewhere else as she was oblivious to a customer waiting for her. Clearly she has not been trained by the Management of this place and is clearly driving customers away due to poor customer service skills. When she finally had time to take my order it became difficult as she can barely speak a lick of English, so again this is a Management issue where they need to hire the right people, who can speak English, and understands that a customer that walks away because she has no idea what her priorities are, are all lost customers and lost business.The product is excellent, the staff are worse than useless. Management, do better!!!!!
The food is pretty good but one time I saw an employee drop a pair of tongs and then she picked it up and started handling food with it without washing it first which is kinda gross imo
Always fresh and hot pretzels and Friendly Staff!!