Neptune Palace Seafood Restaurant (Vancouver)

470 SW Marine Dr Unit 308, Vancouver
(604) 423-3386

Recent Reviews

hannah yu

The environment is comfortable and the food is excellent

Atmosphere: 5

Food: 5

Service: 5

Kaycee Chu

Watch out what you eat!! We went today for dimsum. My daughter chewed on a piece of plastic bag stuck on the meat of Siumai. We told the manager. He answered “ oh” and tried to take this away. I asked him so this is it? His answer was “okay we wont charge on the Siumai.” Whole conversation with no sincere apology but full of arrogance. I asked him if this happens often because you seem pretty calm with it. What if my daughter swallowed it? He answered “no not really” and sneered and walked away. Totally horrible experience. Will let friends and family know.

Food: 1

Service: 1

John Ip

dishes getting worse, may be they change chef.

Atmosphere: 4

Food: 3

Service: 3

Brian McGrath

Outstanding lunch. Wonderful staff. 100% delicious.

Gloria Lau

Had dim sum with my partner there and it was not bad - i dont think the quality really justified the prices that much - we had an eggplant stuffed with shrimp, siu mai, ciu chow dumplings, fried glutinous rice dumplings and an order of stir fried clams. I liked the clams the best. I thought their siu mao and dumplings were very mediocre and cant really fathom paying more than $12 for each dish after tax.

Atmosphere: 3

Food: 3

Service: 3

Maddie Pattin

We came up from Washington on a Sunday for lunch and it was all delightful. It was busy but we were able to get a table without a reservation. Ordered a wide variety so we go to try a bit of everything and it was all great.

Atmosphere: 5

Food: 5

Service: 4

Joyce S

Service was great, everyone was attentive. Food was solid and came fast - we got the king crab and Peking duck set. Hit the craving spot. Overall a great experience! Would recommend!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Peking Duck 2 Courses, Seafood

S Li

The dinner was delicious, the seafood was delicious, and the heat was well controlled. I really like bringing friends here for dinner. The environment is very good and the location is convenient.

Atmosphere: 5

Food: 5

Service: 5

Herman Lam

The food was great, but the service staff were very short-handed so service was hard to come

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Peking Duck 2 Courses, Fried

M Wong

We were visiting from Toronto and wanted to try fresh seafood cooked in a Chinese way. We ordered the king crab menu. The steamed crab was amazing. We also loved the steamed egg with crab roe and the sweet and sour pork chop. The servers were friendly and helpful. Had a wonderful time at this restaurant with my family. Will definitely come again next time!

Atmosphere: 5

Food: 5

Service: 5

Michael Wang

Don’t order the king crab. I suspect it is cooked from frozen king crab legs, not the ones shown to you.

Atmosphere: 5

Food: 3

Service: 5

Edmund Leung

This is one of the worst restaurants I have tried taste and ethnically wise.On Sunday I was having lunch and was recommended a special offer at a quite attractive price. I then booked for a party of 8 for the following Tuesday.When I arrived Tuesday, I was told that the quoted price has gone up by close to 18% due to bigger size of the special item.Since we were there we decided to stay and see how much bigger.When we were shown the king crab, it was decent size about 7-8 lbs.Believe it or not when it came out as a dish, I have never seen such small king crab (no more than 5 lbs).I have eaten so many king crab before and in fact this is the 3rd one I ate within the last 45 days and I have never seen such a small king crab and I believe it was only portion of a crab.The rest of the dishes are half decent and I can't call it bad.Anyway, my advise is try to avoid this place if you don't want to be frustrated.My opinion will be shared among my friends because at least 6 families are waiting for my comment. 2 of them have already booked their tables because of my recommendation after my Sunday lunch. I will tell them to cancel the reservations. I don't want my reputation dented my this unethical practice.

Atmosphere: 2

Food: 1

Service: 2

Ian Dyck

Great food. Absolutely horrible experience. Kept an open mind going in as I really love Chinese food and I was alone leaving work from a 5 day tour. Alright, table for one, in an open concept restaurant with no booths. Obviously, out of the ordinary and I get that — not to mention awkward. Too late to realize the open concept when I took the table but I didn’t want to make a scene walking out changing my mind so I went with it. Sat there for 15 minutes waiting to order. No one would come by. Raised my hand to the tall guy setting up the table next to me and he responded by blurring his focus (you know when you’re looking at someone you really don’t want to acknowledge and the only thing you can do is ignore your eyesight with that dead glare, no eye movement while panning away?) and with a dead face walking away. Gut punch one, whatever, maybe not his job (although he was helpful to the couple that sat down after.. )Whatever okay so I ordered the food by writing down on the order sheet like I was supposed to and got my food in a reasonable amount of time. Ordered the marbled beef and vegetable meal. Perfect. Couldn’t ask for anything better. Felt much better. Until the cashier.At the cashier’s station, the woman was on the phone taking an online delivery, presumably. She motioned to take the bill from me to get paid which I did. It was kind of limp and I was just about to straighten it out for her to process, when she took it and snapped it straight for me in the most abrupt, shocking, and likely multiculturally offensive way while still talking on the phone. Anyway, I paid the bill and had already rationalized to myself I was going to offer a relatively higher 20-something percent tip like I normally do, but the paper snapping combined with the overall rotten feeling that came rushing back after I’d just spent an hour rationalizing out of my body led me to quite easily accept the “skip” tip function. Normally I’d expect Karma to get me for that, but honestly, I’ll rationalize anything my brain chooses to think that with the overall horrible experience to relieve the guilt.

Atmosphere: 1

Food: 5

Service: 1

Emily Chi

Great food and high end ambience. Will

Atmosphere: 5

Food: 5

Service: 3

E S

Low rating and reviews for a reason. We specifically asked and they confirmed the menu would be available for our reservation prior, but the menu changed when we arrived without any advance notice. We immediately walked out after no one wanted to take accountability and will never be back. Disgusting for a "Michelin Star" restaurant.

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Neptune Palace Seafood Restaurant (Vancouver)

470 SW Marine Dr Unit 308, Vancouver, BC V5X 0C4
(604) 423-3386