Huge disappointment and frustration at Village green mall - Starbucks place today.Placed an online order prior to my arrival, and waited, in the shop, for approx five mins. Waiting part was totally fine with me as the place was busy and I got to enjoy watching my drinks being made.The disappointment was when I received the third drink out of my four orders, a venti sized cappuccino with oat milk. Refer to the first picture I attached; I took the picture right away as I got to my car which was parked right across from the location, within a minute.The drink did not look appetizing at all as the coffee was only filled up to 85-90%. Also, $6.77 dollar - the venti sized drink weighed feather light! It looked like there was nothing in it.The barista was continuously making other orders; I did not wanna bother him as there were a few ppl standing beside me waiting for their drinks patiently.Instead, I politely asked this young lady, at the counter to assess my drink. Without even glancing it, she said, " it looks right to me". I asked her to check again as the coffee was only filled up to less than 1/4 of the venti cup and the rest is all only in form, no steamed milk at all. I even asked her to hold it to feel the weight. I was too upset trying to prove the drink was not right; I honestly do not remember whether she actually held my drink cup to invest it or not. She replied that that is "what the cappuccino is"..."made out of form".She was telling me the difference between latte and cappuccino as if I do not know anything.I know what cappuccino is. Cappuccino indeed contains steamed MILK and form. I attach the second pic for ur education.So frustrated, I just left the store. The place was filled with customers and I was embarrassed my feedback was not listened at all.At the end, I had to drop by another Starbucks location in town to get another venti sized cappuccino with oat milk prove it. And there is my third picture attached.See the difference for urself, Starbucks location at Village green mall. This is a true venti- cappuccino it should look like!
Atmosphere: 5
Food: 1
Service: 1
Kao Lew
Typical Starbucks. I always get the same drink. And the employees are usually pretty pleasant.
Atmosphere: 4
Food: 4
Service: 4
Iyla Smart
The service is so good and the food and drinks are amazingKid-friendliness: They are so kind to kids
Atmosphere: 5
Food: 5
Service: 5
Rebekka Lindskoog
Brad was awesome, he is an exceptional worker. Very fast and friendly, did my drink to perfection. He deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Julianna Groenhof
Staff seemed grumpy and in a bad mood, and we waited super long for our order which would’ve normally taken at least half the time we waited.
Atmosphere: 3
Food: 4
Service: 1
Jeff Hopewell
They kinda killed it. Super busy, got it right.
Shannon George
I ordered my coffee to the wrong location. When I made the staff member aware, they just asked to see my order receipt and made the order for me right away. Very impressed and grateful.
Atmosphere: 5
Food: 5
Service: 5
Bianca
WONDERFUL morning! Alex, she took my order and made my drink with such great customer service! super friendly! i will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Leandro M Biondo
We just got a chocolate lollipop this time, great service and have the milkshake coffee available (I prefer plain black coffee, no sugar and no milk, they also make it)Kid-friendliness: Not really a kid place but you can get any drink without coffee (almost) and there are some sweets and pastries my younger one likes.
Atmosphere: 5
Food: 4
Service: 5
Trudi McLaughlin
I was there at 8 am, it was very relaxing, nice music playing at a good volume. The staff were very friendly and efficient! I had a vanilla lattè with lactose free milk and a lemon slice. My drink was perfect, just the right amount of foam, and even had a design on the top. It started to get busy about 9 a.m., but the service was fast! Nice patio area out front, can even sit under an eve....in the rain. Highly recommend this Starbucks.Oh, I used my mobile app. It was easy, scanned, and paid!
I don,t like Starbuck coffee to strong.Vegetarian options: GoodKid-friendliness: Always FriendlyWheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Mike Brown
Kid making drink was super slow I had ordered on the app my drink wasn’t made in time making me late for
Service: 1
Logan Saunders
This was my 114th eatery in Vernon on my quest to eat at every eatery in Vernon.I have only been to this location once prior and had a cookie with a friend and her son.Today I bought a spinach, feta, and egg white wrap for $5.72 as I used free wifi.The service was clean, friendly, fast, and even has nice outdoor area too. It is a bigger area indoors than I anticipated too.Otherwise it is a typical Starbucks you see in and around Canada.Vegetarian options: Wraps, coffees, and pastries
Huge disappointment and frustration at Village green mall - Starbucks place today.Placed an online order prior to my arrival, and waited, in the shop, for approx five mins. Waiting part was totally fine with me as the place was busy and I got to enjoy watching my drinks being made.The disappointment was when I received the third drink out of my four orders, a venti sized cappuccino with oat milk. Refer to the first picture I attached; I took the picture right away as I got to my car which was parked right across from the location, within a minute.The drink did not look appetizing at all as the coffee was only filled up to 85-90%. Also, $6.77 dollar - the venti sized drink weighed feather light! It looked like there was nothing in it.The barista was continuously making other orders; I did not wanna bother him as there were a few ppl standing beside me waiting for their drinks patiently.Instead, I politely asked this young lady, at the counter to assess my drink. Without even glancing it, she said, " it looks right to me". I asked her to check again as the coffee was only filled up to less than 1/4 of the venti cup and the rest is all only in form, no steamed milk at all. I even asked her to hold it to feel the weight. I was too upset trying to prove the drink was not right; I honestly do not remember whether she actually held my drink cup to invest it or not. She replied that that is "what the cappuccino is"..."made out of form".She was telling me the difference between latte and cappuccino as if I do not know anything.I know what cappuccino is. Cappuccino indeed contains steamed MILK and form. I attach the second pic for ur education.So frustrated, I just left the store. The place was filled with customers and I was embarrassed my feedback was not listened at all.At the end, I had to drop by another Starbucks location in town to get another venti sized cappuccino with oat milk prove it. And there is my third picture attached.See the difference for urself, Starbucks location at Village green mall. This is a true venti- cappuccino it should look like!
Atmosphere: 5
Food: 1
Service: 1
Typical Starbucks. I always get the same drink. And the employees are usually pretty pleasant.
Atmosphere: 4
Food: 4
Service: 4
The service is so good and the food and drinks are amazingKid-friendliness: They are so kind to kids
Atmosphere: 5
Food: 5
Service: 5
Brad was awesome, he is an exceptional worker. Very fast and friendly, did my drink to perfection. He deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Staff seemed grumpy and in a bad mood, and we waited super long for our order which would’ve normally taken at least half the time we waited.
Atmosphere: 3
Food: 4
Service: 1
They kinda killed it. Super busy, got it right.
I ordered my coffee to the wrong location. When I made the staff member aware, they just asked to see my order receipt and made the order for me right away. Very impressed and grateful.
Atmosphere: 5
Food: 5
Service: 5
WONDERFUL morning! Alex, she took my order and made my drink with such great customer service! super friendly! i will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
We just got a chocolate lollipop this time, great service and have the milkshake coffee available (I prefer plain black coffee, no sugar and no milk, they also make it)Kid-friendliness: Not really a kid place but you can get any drink without coffee (almost) and there are some sweets and pastries my younger one likes.
Atmosphere: 5
Food: 4
Service: 5
I was there at 8 am, it was very relaxing, nice music playing at a good volume. The staff were very friendly and efficient! I had a vanilla lattè with lactose free milk and a lemon slice. My drink was perfect, just the right amount of foam, and even had a design on the top. It started to get busy about 9 a.m., but the service was fast! Nice patio area out front, can even sit under an eve....in the rain. Highly recommend this Starbucks.Oh, I used my mobile app. It was easy, scanned, and paid!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don,t like Starbuck coffee to strong.Vegetarian options: GoodKid-friendliness: Always FriendlyWheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Kid making drink was super slow I had ordered on the app my drink wasn’t made in time making me late for
Service: 1
This was my 114th eatery in Vernon on my quest to eat at every eatery in Vernon.I have only been to this location once prior and had a cookie with a friend and her son.Today I bought a spinach, feta, and egg white wrap for $5.72 as I used free wifi.The service was clean, friendly, fast, and even has nice outdoor area too. It is a bigger area indoors than I anticipated too.Otherwise it is a typical Starbucks you see in and around Canada.Vegetarian options: Wraps, coffees, and pastries
Atmosphere: 5
Food: 5
Service: 5
Coffee was quite tasteless unfortunately.
Great. People always friendly and relax.
Atmosphere: 5
Food: 5
Service: 5