Though it was the 1st time we came here, we felt we were treated as family members. The owner and her brother are warm hearted and affectionate Cantonese speaking fluent English and mandarin. It looks like the owner knows every customer! There was one guy during our lunch coming in to just say hello to the owner, and asked if she can open longer time. The food is fantastic as well. But I would say we are more amazed by the atmosphere here which we can hardly find in big cities like Vancouver. If you ask me if I will come here again, the answer is definitely yes! They make their restaurant as a warm and kind place, so comfortable, like a home…
Atmosphere: 5
Food: 5
Service: 5
Tate Vargo
First time going and will be bringing any friends and family I can next time we go, nicest owners I have ever met. They made us extra amounts of almost everything and it’s the best wonton soup I’ve ever had same with the spring rolls perfect beyond perfect and the bubble tea is only 5$ and was delicious couldn’t say a single bad thing about this place seriously love the owners and will most definitely be coming back without a doubtVegetarian options: My girlfriend is a vegetarian and I ate more of her food then anything the tempura was amazingDietary restrictions: Options for anyone and everyone huge menu of endless foodKid-friendliness: So many little things to get lost looking at and the longer you’re there the more you notice, every chair has something painted on it and different names like hairy potter or teachers pet, staff are so friendly and funnyWheelchair accessibility: It’s a ground floor restaurant but also has a upstairs seating area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Fried Yam with Ice Cream, Tempura Vegetables, Wonton Soup
Deanna Jeremy Notheisz
I've been thinking about it for a few days and I have to share. The Chinese food at Hope Key on Douglas was amazing. The owners Brenda and James are an adorable brother/sister duo I believe. The service was amazing, the food was unforgetable. So delicious, not greasy or oily, and piping hot. I have not stopped thinking about it for days now.The spring rolls were perfectly stuffed, the filling didn't fall out in the first bite. The broccoli in the beef and broccoli had an amazing crunch while still being soft. The chow mein and sweet and sour pork were so good.The prices were extremely reasonable with the quality of the food.My party scarfed the food so fast we didn't remember to get pictures. It was so good. I look forward to going back. Highly recommend 5 stars!Dietary restrictions: I have a food allergy that is a pretty common ingredient for Chinese and they made accommodations for me.Parking: It's down town Victoria. Most is paid parkingWheelchair accessibility: Bathroom is up stairs, not accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork, Tempura Vegetables, Comebiantion for Two, Almond Chicken, Chicken Chow Mein
Briana R
Probably the best bubble tea I have ever had. The customer service here beyond exceptional. 10/10
Service: 5
Suzanne Richard
The most friendly owners, in such a quaint restaurant!! The food was outstanding, definitely recommend this
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tempura Vegetables, Combo A
Lucky Lager
Nice people.Spicy BBQ pork chowmein is the best. Thankyou!
Thalia Martin
Excellent customer service with great food! The food served here does not make you feel like you've over-eaten like most restaurants you go to. The restaurant environment is very neat with lots to look at, you can really tell that the owners put a lot of their personalities into creating a lively, funky, and welcoming space. Will definitely come here again! ☺️
Atmosphere: 5
Food: 5
Service: 5
Anoop G
Great food and even better service! This restaurant is run by a brother and sister. They are incredibly kind and welcoming. The food was delicious! Great portion sizes and reasonably priced!
Kimber B.
Welcome to Victoria! The hospitality, ambience, and food were just what we we're looking forward to in our visit to Hope Key. Thank you for the great experience!
Kyla- Rose
I walked by this restaurant many times and was very curious to check it out, and finally went here a couple of weeks ago. I was really only interested in the decor and cozy atmosphere; and was surprised by the unique vegan options, huge portions and wunderbar service.I had the Spicy Tofu Veggie Vermicelli hot pot and it was really really good. They had an option of 1-10 for spiciness and the spices they used were made from scratch in house. The portion was huge and I got 2 meals out of it. I want to try some of their other vegan options next time!My friends had combo dishes with meat and they were really happy with their meals saying that it was some of the best Chinese food they'd ever had.I didn't tell the servers it was my birthday dinner, but they made me feel like it was and went out of their way to accommodate my dietary restrictions and brought me free egg rolls (that didn't actually have any egg in them).The family who run this place are so great :)
Best Sweet and Sour I've ever had. Great service. Super friendly. Fun atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork
Ken Gait
This time I had the Wor Wonton, and it was a meal in itself.(I think it was the 'house won ton')
Atmosphere: 5
Food: 5
Service: 5
Jollean wingrave
Such lovely people; fast and friendly service. Well worth a visit.
Atmosphere: 5
Food: 4
Service: 5
Jeounghee
Some of the best customer service I’ve ever experienced.Food was excellent as well. Not greasy, fresh and good quality ingredients. Loved the slices of garlic. The honey garlic chicken tasted of real honey.I’ve never published a google review, but I had to write this one because this business deserves to be recognized for their efforts. Wishing them continued success!
Atmosphere: 5
Food: 5
Service: 5
Aliah Baker
the service here was outstanding! the staff is extremely friendly! my girlfriend and i were seated right away and enjoyed the best chinese food i’ve ever tasted! we will definitely become regulars here and i couldn’t recommend it enough!
Though it was the 1st time we came here, we felt we were treated as family members. The owner and her brother are warm hearted and affectionate Cantonese speaking fluent English and mandarin. It looks like the owner knows every customer! There was one guy during our lunch coming in to just say hello to the owner, and asked if she can open longer time. The food is fantastic as well. But I would say we are more amazed by the atmosphere here which we can hardly find in big cities like Vancouver. If you ask me if I will come here again, the answer is definitely yes! They make their restaurant as a warm and kind place, so comfortable, like a home…
Atmosphere: 5
Food: 5
Service: 5
First time going and will be bringing any friends and family I can next time we go, nicest owners I have ever met. They made us extra amounts of almost everything and it’s the best wonton soup I’ve ever had same with the spring rolls perfect beyond perfect and the bubble tea is only 5$ and was delicious couldn’t say a single bad thing about this place seriously love the owners and will most definitely be coming back without a doubtVegetarian options: My girlfriend is a vegetarian and I ate more of her food then anything the tempura was amazingDietary restrictions: Options for anyone and everyone huge menu of endless foodKid-friendliness: So many little things to get lost looking at and the longer you’re there the more you notice, every chair has something painted on it and different names like hairy potter or teachers pet, staff are so friendly and funnyWheelchair accessibility: It’s a ground floor restaurant but also has a upstairs seating area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Fried Yam with Ice Cream, Tempura Vegetables, Wonton Soup
I've been thinking about it for a few days and I have to share. The Chinese food at Hope Key on Douglas was amazing. The owners Brenda and James are an adorable brother/sister duo I believe. The service was amazing, the food was unforgetable. So delicious, not greasy or oily, and piping hot. I have not stopped thinking about it for days now.The spring rolls were perfectly stuffed, the filling didn't fall out in the first bite. The broccoli in the beef and broccoli had an amazing crunch while still being soft. The chow mein and sweet and sour pork were so good.The prices were extremely reasonable with the quality of the food.My party scarfed the food so fast we didn't remember to get pictures. It was so good. I look forward to going back. Highly recommend 5 stars!Dietary restrictions: I have a food allergy that is a pretty common ingredient for Chinese and they made accommodations for me.Parking: It's down town Victoria. Most is paid parkingWheelchair accessibility: Bathroom is up stairs, not accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork, Tempura Vegetables, Comebiantion for Two, Almond Chicken, Chicken Chow Mein
Probably the best bubble tea I have ever had. The customer service here beyond exceptional. 10/10
Service: 5
The most friendly owners, in such a quaint restaurant!! The food was outstanding, definitely recommend this
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tempura Vegetables, Combo A
Nice people.Spicy BBQ pork chowmein is the best. Thankyou!
Excellent customer service with great food! The food served here does not make you feel like you've over-eaten like most restaurants you go to. The restaurant environment is very neat with lots to look at, you can really tell that the owners put a lot of their personalities into creating a lively, funky, and welcoming space. Will definitely come here again! ☺️
Atmosphere: 5
Food: 5
Service: 5
Great food and even better service! This restaurant is run by a brother and sister. They are incredibly kind and welcoming. The food was delicious! Great portion sizes and reasonably priced!
Welcome to Victoria! The hospitality, ambience, and food were just what we we're looking forward to in our visit to Hope Key. Thank you for the great experience!
I walked by this restaurant many times and was very curious to check it out, and finally went here a couple of weeks ago. I was really only interested in the decor and cozy atmosphere; and was surprised by the unique vegan options, huge portions and wunderbar service.I had the Spicy Tofu Veggie Vermicelli hot pot and it was really really good. They had an option of 1-10 for spiciness and the spices they used were made from scratch in house. The portion was huge and I got 2 meals out of it. I want to try some of their other vegan options next time!My friends had combo dishes with meat and they were really happy with their meals saying that it was some of the best Chinese food they'd ever had.I didn't tell the servers it was my birthday dinner, but they made me feel like it was and went out of their way to accommodate my dietary restrictions and brought me free egg rolls (that didn't actually have any egg in them).The family who run this place are so great :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best Sweet and Sour I've ever had. Great service. Super friendly. Fun atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork
This time I had the Wor Wonton, and it was a meal in itself.(I think it was the 'house won ton')
Atmosphere: 5
Food: 5
Service: 5
Such lovely people; fast and friendly service. Well worth a visit.
Atmosphere: 5
Food: 4
Service: 5
Some of the best customer service I’ve ever experienced.Food was excellent as well. Not greasy, fresh and good quality ingredients. Loved the slices of garlic. The honey garlic chicken tasted of real honey.I’ve never published a google review, but I had to write this one because this business deserves to be recognized for their efforts. Wishing them continued success!
Atmosphere: 5
Food: 5
Service: 5
the service here was outstanding! the staff is extremely friendly! my girlfriend and i were seated right away and enjoyed the best chinese food i’ve ever tasted! we will definitely become regulars here and i couldn’t recommend it enough!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Comebiantion for Two