Ordered online via app, there was a mistake with order upon delivery (ordered chicken caesar salad, salad came with no chicken). I decided to submit feedback online thinking it would not amount to much. A few hours later the general manager Susanne called and left a voicemail to offer a genuine apology and a small refund back to my credit card which was an amazing gesture of customer service I did not expect at all. Thank you so much to Susanne, who is single handedly keeping alive the lost art of customer service and retention.
Atmosphere: 5
Food: 5
Service: 5
nancy tv
Really great direct phone order No automation good price good pizza good
Food: 5
Service: 5
Madeleine Bouvier
Ordered from the Yates location, was told online that it would arrive within an hour. Two hours past, we’ve called the location multiple times, no one has picked up, and we get an automated email that is asking us how we liked an order we never got or have gotten an update on. We order new food from another restaurant, fifteen minutes later the delivery driver shows up - I let them know I won’t be paying or taking the order because of the lack of response on the phone (no other way to get an update) and because of how late they are. Do not fault the delivery driver here, as even if he was running very behind I should be able to get someone from the store to pick up so we can have some kind of communication regarding our order.
Service: 1
callum brown
Order never arrived. Called the repeatedly with no answer.
thankshollow
I dropped my wings and they replaced them with a smile. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bites, Pizza
Nina Dee
I like ordering online so you just go in, pay and take out. Pan crust pizza and they have different pizzas on special based on which day of the week it is. I'm a regular at the yates location. I've never had a bad pizza or customer service experience there.Vegetarian options: There are vegetarian pizzas, pastas and desserts.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Three Topping Pizza, Super Supreme Lover's, Meat Lover's, Canadian, Pesto Sauce, Pizza
e
Good pizza...........For management:If you require your employees to wear uniforms, the least you can do is pay them for their time changing.From a legal website:Unless you are a union member or work in an agency shop and the union has negotiated a collective bargaining agreement that provides your employer does not have to pay you for the time spent changing into the required clothing, an employer must pay you for the time you spend changing into required protective clothing at your place of employment.In the old days of time clocks, you would punch in before going to the locker room to change clothes.
Zach Zywina
Pre paid for wings from wingstreet. Got an automatic txt that my order was ready for pickup. I arrived to Pizza Hut with a hand drawn note on the door saying closed due to oven broken.. employees basically just ignored me from inside. Horrible service. If you have equipment issues maybe the first thing you should do is turn off your skip the dishes function… what a waste of my time
Service: 1
Charles
It's a Pizza Hut, but it's great. Nice and friendly manager Susan. Been here many times.
Atmosphere: 5
Food: 5
Service: 5
G D
Parking: awkward entrance and location. not car nor pedestrian friendly
If you're really smart, don't ever eat here. Really bad cold nasty pizza, customer service bad and manager said call head office. I SENT 60..
Atmosphere: 1
Food: 1
Service: 1
Ravi Reetoo
Accessible from the free parking lot in front of London drugs. This location is for delivery.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: The Triple Treat Box
Brad Neufeld
Online ordering is broken and it is super frustrating. Why would you make us go through the entire order process, then fail the order and delete your entire cart!!?? I've tried three times with no success:Something went wrong and your order failed. ? Please call your Hut directly and they will be able to take your order. Or return to the homepage and start your order again.
Food: 5
Service: 1
Kevin Sprunt
Thursday Supreme pizza deal..Decent pizza...good
Atmosphere: 3
Food: 4
Service: 4
Jacqueline Pierce
Hair in my pizza through skip delivery. Need I say more.
Ordered online via app, there was a mistake with order upon delivery (ordered chicken caesar salad, salad came with no chicken). I decided to submit feedback online thinking it would not amount to much. A few hours later the general manager Susanne called and left a voicemail to offer a genuine apology and a small refund back to my credit card which was an amazing gesture of customer service I did not expect at all. Thank you so much to Susanne, who is single handedly keeping alive the lost art of customer service and retention.
Atmosphere: 5
Food: 5
Service: 5
Really great direct phone order No automation good price good pizza good
Food: 5
Service: 5
Ordered from the Yates location, was told online that it would arrive within an hour. Two hours past, we’ve called the location multiple times, no one has picked up, and we get an automated email that is asking us how we liked an order we never got or have gotten an update on. We order new food from another restaurant, fifteen minutes later the delivery driver shows up - I let them know I won’t be paying or taking the order because of the lack of response on the phone (no other way to get an update) and because of how late they are. Do not fault the delivery driver here, as even if he was running very behind I should be able to get someone from the store to pick up so we can have some kind of communication regarding our order.
Service: 1
Order never arrived. Called the repeatedly with no answer.
I dropped my wings and they replaced them with a smile. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bites, Pizza
I like ordering online so you just go in, pay and take out. Pan crust pizza and they have different pizzas on special based on which day of the week it is. I'm a regular at the yates location. I've never had a bad pizza or customer service experience there.Vegetarian options: There are vegetarian pizzas, pastas and desserts.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Three Topping Pizza, Super Supreme Lover's, Meat Lover's, Canadian, Pesto Sauce, Pizza
Good pizza...........For management:If you require your employees to wear uniforms, the least you can do is pay them for their time changing.From a legal website:Unless you are a union member or work in an agency shop and the union has negotiated a collective bargaining agreement that provides your employer does not have to pay you for the time spent changing into the required clothing, an employer must pay you for the time you spend changing into required protective clothing at your place of employment.In the old days of time clocks, you would punch in before going to the locker room to change clothes.
Pre paid for wings from wingstreet. Got an automatic txt that my order was ready for pickup. I arrived to Pizza Hut with a hand drawn note on the door saying closed due to oven broken.. employees basically just ignored me from inside. Horrible service. If you have equipment issues maybe the first thing you should do is turn off your skip the dishes function… what a waste of my time
Service: 1
It's a Pizza Hut, but it's great. Nice and friendly manager Susan. Been here many times.
Atmosphere: 5
Food: 5
Service: 5
Parking: awkward entrance and location. not car nor pedestrian friendly
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hawaiian, Meat Lover's, Canadian, Triple Crown
Restaurantji Recommends
If you're really smart, don't ever eat here. Really bad cold nasty pizza, customer service bad and manager said call head office. I SENT 60..
Atmosphere: 1
Food: 1
Service: 1
Accessible from the free parking lot in front of London drugs. This location is for delivery.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: The Triple Treat Box
Online ordering is broken and it is super frustrating. Why would you make us go through the entire order process, then fail the order and delete your entire cart!!?? I've tried three times with no success:Something went wrong and your order failed. ? Please call your Hut directly and they will be able to take your order. Or return to the homepage and start your order again.
Food: 5
Service: 1
Thursday Supreme pizza deal..Decent pizza...good
Atmosphere: 3
Food: 4
Service: 4
Hair in my pizza through skip delivery. Need I say more.
Atmosphere: 1
Food: 1
Service: 1