We always enjoy our experience at this store. Love the onion rings and mozza burgers!!
Atmosphere: 5
Food: 5
Service: 5
Yen Tseng
Efficient ordering, fast delivery, tasty food, nothing to complain about.
Atmosphere: 5
Food: 5
Service: 5
Lin S
On Saturday, Februrary the 3rd, I was waiting to order food but the way the old Filipina lady at the cashier treated customers ordering really turned me away from here and I ended up changing my mind and ended up going to the McDonald’s outside even though I wanted to have A&W. Using a loud and mean voice to talk to customers is not what I expect. This is the definition of “horrible customer service” and I expect more from a great establishment like A&W.This is how you lose valued and paying customers!!!
Shellenee Paull
I enjoy their food as it is made without antibiotics. Della was super nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teen Burger
owen coulter
Great value. They make their onion rings in house, which are delicious! The customer service and management are also great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teen Burger Combo, Teen Burger, Bacon & Egger
Deniz Unal
Amazing and tasty food. the new chicken crunchers are amazing ?. Sometimes there is a long line (15 minutes). All the food is good, the staff is nice. food gets prepared quickly (under 5 minutes). This is easily one of my favourite places in Park Royal.Vegetarian options: many veg options
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nashville Hot Chicken Cruncher
Sasha Ravkov
Great burger combos.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teen Burger Combo, Mama Burger, Papa Burger Combo, Grandpa Burger
Dayna Brown
The Filipino woman doing the cashier needs a raise! She’s so lovely
Lloyd C
My wife tried to use a & w coupon. It was uncle burger coupon and wanted to change to mozzarella burger. Yes. I understand it's wrong. However, staff does not need to be rude and impolite. Need to train how to talk back to client.
Atmosphere: 1
Food: 3
Service: 1
Lloyd Chung
My wife tried to use a & w coupon. It was uncle burger coupon and wanted to change to mozzarella burger. Yes. I understand it's wrong. However, staff does not need to be rude and impolite. Need to train how to talk back to client.
Old filipino lady is rude to everyone for no reason. All the rest of the staff is okay but when ever she works there she judging every customers order and being rude to everyone.Why work in customer service is you going to act like that.
Annahita Az
Really bad service,she messed up really simple order of 6 combo ordersAnd then as i asked them to correct it they said she is on break , never going back
Max Kim
I can't go to my favorite A&W because of a very unfriendly old waitress. It's sad that entire A&W image suffers because of her one unkindness.
Arvinder
They were rude to me for no reason, I work in the mall doing a customer service job too so I know customer service especially fast food isn’t always easy to work in. But this was just unpleasant.I approached the till after not having eaten a proper meal all day since I had been at work, I just finished my shift and this rude grey haired lady with glasses just pointed at another till, she didn’t acknowledge me or even say a single word. She just pointed. Another employee ended up being the one to take my order, I politely asked for no sauce on my food and she was like “ugh… okay!” as if she was judging and acting like my request for no sauce was such a problem for her. They made my food very slowly even though no one was ahead of me in line, they all seem to be miserable and that’s not ok because I work customer service too and at my job, that would never be allowed.How dare you judge someone’s food choices when they are nothing but nice to you? Also learn to greet you customer and smile once in a while, horrible attitude that makes for a ruined appetite :( I’m sorry but these employees especially the grey haired lady all need to GO
Mauricio
Friendly service, clean store, I ordered english muffin bacon & egger combo and was tasty and good.
We always enjoy our experience at this store. Love the onion rings and mozza burgers!!
Atmosphere: 5
Food: 5
Service: 5
Efficient ordering, fast delivery, tasty food, nothing to complain about.
Atmosphere: 5
Food: 5
Service: 5
On Saturday, Februrary the 3rd, I was waiting to order food but the way the old Filipina lady at the cashier treated customers ordering really turned me away from here and I ended up changing my mind and ended up going to the McDonald’s outside even though I wanted to have A&W. Using a loud and mean voice to talk to customers is not what I expect. This is the definition of “horrible customer service” and I expect more from a great establishment like A&W.This is how you lose valued and paying customers!!!
I enjoy their food as it is made without antibiotics. Della was super nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teen Burger
Great value. They make their onion rings in house, which are delicious! The customer service and management are also great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teen Burger Combo, Teen Burger, Bacon & Egger
Amazing and tasty food. the new chicken crunchers are amazing ?. Sometimes there is a long line (15 minutes). All the food is good, the staff is nice. food gets prepared quickly (under 5 minutes). This is easily one of my favourite places in Park Royal.Vegetarian options: many veg options
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nashville Hot Chicken Cruncher
Great burger combos.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teen Burger Combo, Mama Burger, Papa Burger Combo, Grandpa Burger
The Filipino woman doing the cashier needs a raise! She’s so lovely
My wife tried to use a & w coupon. It was uncle burger coupon and wanted to change to mozzarella burger. Yes. I understand it's wrong. However, staff does not need to be rude and impolite. Need to train how to talk back to client.
Atmosphere: 1
Food: 3
Service: 1
My wife tried to use a & w coupon. It was uncle burger coupon and wanted to change to mozzarella burger. Yes. I understand it's wrong. However, staff does not need to be rude and impolite. Need to train how to talk back to client.
Restaurantji Recommends
Old filipino lady is rude to everyone for no reason. All the rest of the staff is okay but when ever she works there she judging every customers order and being rude to everyone.Why work in customer service is you going to act like that.
Really bad service,she messed up really simple order of 6 combo ordersAnd then as i asked them to correct it they said she is on break , never going back
I can't go to my favorite A&W because of a very unfriendly old waitress. It's sad that entire A&W image suffers because of her one unkindness.
They were rude to me for no reason, I work in the mall doing a customer service job too so I know customer service especially fast food isn’t always easy to work in. But this was just unpleasant.I approached the till after not having eaten a proper meal all day since I had been at work, I just finished my shift and this rude grey haired lady with glasses just pointed at another till, she didn’t acknowledge me or even say a single word. She just pointed. Another employee ended up being the one to take my order, I politely asked for no sauce on my food and she was like “ugh… okay!” as if she was judging and acting like my request for no sauce was such a problem for her. They made my food very slowly even though no one was ahead of me in line, they all seem to be miserable and that’s not ok because I work customer service too and at my job, that would never be allowed.How dare you judge someone’s food choices when they are nothing but nice to you? Also learn to greet you customer and smile once in a while, horrible attitude that makes for a ruined appetite :( I’m sorry but these employees especially the grey haired lady all need to GO
Friendly service, clean store, I ordered english muffin bacon & egger combo and was tasty and good.