Food with low quality and small volume and relatively high
Atmosphere: 1
Food: 1
Service: 1
Kieran Whiting
There is one night shift worker that has extremely horrible costumer service, I’ve had issues with her many times but the worst was tonight. Me and a friend waited in the line for around 5 minutes without any service so we pulled up to the window to order there where she denied us and told us to go back around which we did and then she told us at the order station to go and order at the window where I questioned her since she just denied us from ordering at the window but we complied and pulled up to the window where she once again denied us from ordering. My and many people I know have had horrible service from this one worker specifically and I hope something is done about this horrible customer service.
Service: 1
Username
Worst Mcdonalds in the lower mainland. Staffed with ""new canadians"" whos sub-80 IQ ant comprehend basic english at all.
Atmosphere: 1
Food: 1
Service: 1
Melanie Bob
They bagged food and removed our number. But didn't hand our food over. Rude, argumentative, (by the manager).Complete the order before moving on to another order. Please treat customers with respect.McDonald's puts things in place for a reason. So quit breaking rules.
Hamidreza Haddadzadeh
As a seasoned marketing professional holding both a master's and a doctorate degree in the field, I was intrigued by McDonald's recent ad campaign reintroducing the beloved McRib to the Canadian market. Positioned as a nostalgic favorite, the McRib's return was poised to capture the attention and appetites of consumers like myself. However, what ensued was a perplexing display of marketing mismanagement that left a sour taste in the mouths of Vancouver, BC residents.McDonald's adeptly leveraged the power of advertising to generate anticipation and excitement surrounding the McRib's comeback. Through strategic messaging and imagery, they effectively tapped into consumers' emotional connection with the product, sparking a desire to revisit the taste sensations of yesteryears. As a result, loyal fans and newcomers alike eagerly awaited the opportunity to indulge in this limited-time offering.Yet, the execution faltered when it came to translating marketing promises into tangible customer experiences. Despite the extensive promotional efforts, including widespread signage and digital campaigns, the McRib's availability failed to align with consumer expectations. For residents of Vancouver, BC, myself included, the disappointment was palpable as multiple McDonald's locations consistently fell short of delivering on the advertised promise.From a marketing perspective, this discrepancy between promotion and fulfillment highlights a critical oversight in the campaign's execution. McDonald's succeeded in creating demand but faltered in ensuring supply, ultimately undermining the credibility of their messaging and eroding consumer trust. In an era where customer experience reigns supreme, such lapses in consistency can have far-reaching implications for brand perception and loyalty.Furthermore, the lack of transparent communication regarding the McRib's availability exacerbates the issue, leaving consumers feeling disregarded and disenfranchised. In a digital age where information is readily accessible, the absence of timely updates or explanations only serves to deepen the sense of frustration and disillusionment among customers.As a marketing professional with extensive expertise, I recognize the importance of aligning promotional efforts with operational capabilities to deliver a seamless and satisfying customer experience. McDonald's missed an opportunity to demonstrate agility and responsiveness in addressing consumer demand, instead inadvertently undermining the very brand equity they sought to leverage.In conclusion, the saga of McDonald's McRib availability in Vancouver, BC serves as a cautionary tale for marketers everywhere. While the allure of nostalgia and anticipation can be powerful tools in driving engagement, they must be accompanied by meticulous planning and execution to ensure consistency and credibility. As McDonald's navigates this marketing mishap, it is imperative that they heed the lessons learned and recommit to delivering on their promises with integrity and transparency in the future.
Atmosphere: 4
Food: 4
Service: 4
Matin Ghasemi
Great experience in drive thru, the lady named Kajal was very helpful.
Atmosphere: 3
Food: 5
Service: 5
Brian Zuzartee
Grab some breakfast on the way up to whistler. They only thing is they forgot cheese on my sandwich! ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg Mcmuffin, Sausage and Egg Bagel
Max Mackeigan
Worst service I've ever had at any fast food place. And that's saying alot. I don't know why I waste my time here.
Atmosphere: 1
Food: 1
Service: 1
mandy Hayes
The absolute worst McDonald's I've ever been to. The food is never hot, almost always wrong and the staff are always rude. And when they do get your order wrong and you complain, either you are made to feel like it's some how your fault or they refuse to fix the item ot refund. I will literally drive to the norgate location rather than going to this one
Atmosphere: 1
Food: 1
Service: 1
i 1
Night manager is a disgusting person, i feel sorry for her family, i asked her name even though she was wearing a name tag but refused to tell me, wouldn't be surprised if its Karen, shes got the haircut for it!
I mean, dosent you have any charging spot, and u can sit at the table a maximum of 30
Atmosphere: 3
Food: 3
Service: 5
MOHAMMAD
I am disappointed to receive a nasty fries prepared in overused frying oil most often in this
Atmosphere: 1
Food: 1
Service: 1
Kevin W.
3 michelin star experience. been to a plethora of mcdonalds in my lifetime (i'm 27), n this was by far the best one yet. will be proposing to my hot honey (mccrispy) here. save the date
Jamshid B.
gud. pretty gud. not bad. i need 85 characters and can't think of other synonyms. its mcdonalds. you know what you're getting.
Abhijith Koushal Vajja
Prompt service. Very efficient. The only 24 x 7 drive through place in West Vancouver so you can grab a snack anytime.
Food with low quality and small volume and relatively high
Atmosphere: 1
Food: 1
Service: 1
There is one night shift worker that has extremely horrible costumer service, I’ve had issues with her many times but the worst was tonight. Me and a friend waited in the line for around 5 minutes without any service so we pulled up to the window to order there where she denied us and told us to go back around which we did and then she told us at the order station to go and order at the window where I questioned her since she just denied us from ordering at the window but we complied and pulled up to the window where she once again denied us from ordering. My and many people I know have had horrible service from this one worker specifically and I hope something is done about this horrible customer service.
Service: 1
Worst Mcdonalds in the lower mainland. Staffed with ""new canadians"" whos sub-80 IQ ant comprehend basic english at all.
Atmosphere: 1
Food: 1
Service: 1
They bagged food and removed our number. But didn't hand our food over. Rude, argumentative, (by the manager).Complete the order before moving on to another order. Please treat customers with respect.McDonald's puts things in place for a reason. So quit breaking rules.
As a seasoned marketing professional holding both a master's and a doctorate degree in the field, I was intrigued by McDonald's recent ad campaign reintroducing the beloved McRib to the Canadian market. Positioned as a nostalgic favorite, the McRib's return was poised to capture the attention and appetites of consumers like myself. However, what ensued was a perplexing display of marketing mismanagement that left a sour taste in the mouths of Vancouver, BC residents.McDonald's adeptly leveraged the power of advertising to generate anticipation and excitement surrounding the McRib's comeback. Through strategic messaging and imagery, they effectively tapped into consumers' emotional connection with the product, sparking a desire to revisit the taste sensations of yesteryears. As a result, loyal fans and newcomers alike eagerly awaited the opportunity to indulge in this limited-time offering.Yet, the execution faltered when it came to translating marketing promises into tangible customer experiences. Despite the extensive promotional efforts, including widespread signage and digital campaigns, the McRib's availability failed to align with consumer expectations. For residents of Vancouver, BC, myself included, the disappointment was palpable as multiple McDonald's locations consistently fell short of delivering on the advertised promise.From a marketing perspective, this discrepancy between promotion and fulfillment highlights a critical oversight in the campaign's execution. McDonald's succeeded in creating demand but faltered in ensuring supply, ultimately undermining the credibility of their messaging and eroding consumer trust. In an era where customer experience reigns supreme, such lapses in consistency can have far-reaching implications for brand perception and loyalty.Furthermore, the lack of transparent communication regarding the McRib's availability exacerbates the issue, leaving consumers feeling disregarded and disenfranchised. In a digital age where information is readily accessible, the absence of timely updates or explanations only serves to deepen the sense of frustration and disillusionment among customers.As a marketing professional with extensive expertise, I recognize the importance of aligning promotional efforts with operational capabilities to deliver a seamless and satisfying customer experience. McDonald's missed an opportunity to demonstrate agility and responsiveness in addressing consumer demand, instead inadvertently undermining the very brand equity they sought to leverage.In conclusion, the saga of McDonald's McRib availability in Vancouver, BC serves as a cautionary tale for marketers everywhere. While the allure of nostalgia and anticipation can be powerful tools in driving engagement, they must be accompanied by meticulous planning and execution to ensure consistency and credibility. As McDonald's navigates this marketing mishap, it is imperative that they heed the lessons learned and recommit to delivering on their promises with integrity and transparency in the future.
Atmosphere: 4
Food: 4
Service: 4
Great experience in drive thru, the lady named Kajal was very helpful.
Atmosphere: 3
Food: 5
Service: 5
Grab some breakfast on the way up to whistler. They only thing is they forgot cheese on my sandwich! ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg Mcmuffin, Sausage and Egg Bagel
Worst service I've ever had at any fast food place. And that's saying alot. I don't know why I waste my time here.
Atmosphere: 1
Food: 1
Service: 1
The absolute worst McDonald's I've ever been to. The food is never hot, almost always wrong and the staff are always rude. And when they do get your order wrong and you complain, either you are made to feel like it's some how your fault or they refuse to fix the item ot refund. I will literally drive to the norgate location rather than going to this one
Atmosphere: 1
Food: 1
Service: 1
Night manager is a disgusting person, i feel sorry for her family, i asked her name even though she was wearing a name tag but refused to tell me, wouldn't be surprised if its Karen, shes got the haircut for it!
Atmosphere: 1
Food: 1
Service: 1
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I mean, dosent you have any charging spot, and u can sit at the table a maximum of 30
Atmosphere: 3
Food: 3
Service: 5
I am disappointed to receive a nasty fries prepared in overused frying oil most often in this
Atmosphere: 1
Food: 1
Service: 1
3 michelin star experience. been to a plethora of mcdonalds in my lifetime (i'm 27), n this was by far the best one yet. will be proposing to my hot honey (mccrispy) here. save the date
gud. pretty gud. not bad. i need 85 characters and can't think of other synonyms. its mcdonalds. you know what you're getting.
Prompt service. Very efficient. The only 24 x 7 drive through place in West Vancouver so you can grab a snack anytime.