I wanted to get points so I used the app while in the store. The rude employee told me it'll be ready in 20 minutes and that I should've ordered at the front instead. Tells me he's doing other things and will make my sandwich when he's done. Then I watch him proceed to make a subpar sandwich and instead of handing it to me, he puts it on the online order shelf, finishes another sandwich, then tells me my sandwich is on the shelf. After asking why he didn't just give it to me, he says he's following protocol. With major attitude. The attitude of this man was definitely below subway's friendly norm.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Tuna
dashay sims
When I walked in they were so unprofessional didn’t wash hands had a mop in their hands one employees addressed us for an order but he was so rude and demanding us to hurry and order and the store wasn’t even closing. So we immediately walked out came here on 01/6/24 and then came around 7:00
Atmosphere: 1
Food: 1
Service: 1
zipeng chen
It said they close at 9PM. but the door locked at 8:30PM. Even there’s employees inside and ignoring
Atmosphere: 1
Food: 1
Service: 1
Sara K.
This is THE WORST subway i've ever been too. The customer service is ridiculous. If you don't want to be treated like absolute crap then I suggest avoiding this place. Don't work in the food industry if you don't understand the importance of customer service. And to make it even worse I saw 3 roaches crawling across my feet while trying to order and flies everywhere. Yuck.
T T
The bread was hard and stale. Grilled chicken was bland. Worst of all a worker was rude. First and last Subway for me. The other person was descent and helped with the
Atmosphere: 3
Food: 2
Service: 1
David Trucker
Out of many Subway locations I’ve been to this one is by far the worst!!! I’ve ordered Philly Cheesesteak with extra onions and it’s literally worse than the one from the frozen section of any supermarket. Philly cheese bread with a hint of steak meat and a piece of onion is what I got and whomever made this junk gotta be
Atmosphere: 1
Food: 1
Service: 1
Jose David Espinoza de león
Simple just the
Atmosphere: 5
Food: 5
Service: 5
Monica G.
The food was really good. Ramon, the man that made our food, was extremely nice throughout the whole thing. Every time i've went while he was there he was nothing but bubbly and charismatic. On the other hand, the owners Gurmeet and Paramjeet are the complete opposite. Tossing our money on the counter and just being flat-out disrespectful. I have also heard and seen people say that they have yelled at people who just wanted a sandwich.
Jacob E
If I see the owner making sandwiches here again I will not come in. She's got an attitude and makes sloppy sandwiches.
No good. I placed an online order and they had not made it yet. I proceeded to assist them with my order and the man was ok with it. Then a older lady came from the back and said no and I can sit down. I told her I did not want to sit but that I wanted to assist with my sandwich being that I am here and all options are not available online. She begins to fuss and gets upset that I want to stand and make sure my sandwich is done the way I would prefer. Smh. So frustrating, going back and forth with this lady to have me look like I was doing something wrong. I decided to not go forward with my sandwich and she had to give me a refund. I asked for the managers name and she refused to give it to me. Smh. Such a horrible experience for a pregnant woman. I will never go back and would recommend if you are of a certain skin complexion that is not of who the workers are, that you stay away as well. So sad, disgusting and disappointing.
Steve D.
This is a review for the Subway Sandwich location at Alameda's Southshore Shopping Center. It's located on the backside of the mall, near the Starbucks and Bagel Cafe. I carry a "reloaded" Subway gift card*, so payment is super easy and fast. I was at Subway@ Southshore on a sunny Saturday afternoon, and the mall parking lot was jammed with cars. When I entered the restaurant, there was one person waiting to order. I guess he couldn't decide what to order, and he allowed me to go ahead of him. I stepped up and ordered "#1 The Philly" from the Subway Series menu. I asked for Italian bread and Swiss Cheese. By now, more customers were in line, and more staff came out to help. The young man helping me was very friendly and experienced. I added mayo, mustard, lettuce, pickles and jalapeños to my footlong sandwich. Now, when he was making the sandwich it looked fairly large. But when you unwrap it, it looks smaller. "The Philly" is nothing like what you might get at a cheese steak shop. It's not a heavy sandwich. The sandwich itself was okay. I asked for extra mayo to make sure it wouldn't be dry. The restaurant interior was very clean and bright with a modern decor. Additional toppings upon request. One neg: They didn't put a napkin in the bag. * a reloaded Subway gift card is a gift card with added funds. You go on the Subway website or app, open an account, and click on "payments." Then you click "gift cards" and gives you an option to add funds.
Tiara B.
I've visited this location on a late Sunday evening and received good customer service. The gentleman was friendly and polite. I had no issues with ordering my sub. Luckily, there was no line and got in and out of Subway quickly. The inside was clean and and stocked with chips and cookies. Overall, my footlong turkey sub was delicious and fresh.
Ron R.
I'm a coupon person and the last 2 times I've been in they have excepted coupons. Some reviews say they don't so maybe they changed. I stopped going to the one on Webster because they don't take them anymore. Also food, staff & service were good. So 5 stars.
Sophia Barnes
Went to this location for lunch. I’m 3 months pregnant and asked the Aida the associate to please place my bread on the paper and not the bare counter as she did. I have autoimmune disease and am very high risk to illnesses.She was very rude! She stated that she has the right to refuse service to anyone. And that customers are never right! I asked the other associate to make my sandwich, at which Aida butted in and said not to distract the other lady. Worst service ever! People like her don’t need to work in customer service with the messed up attitude that Aida has!
Every time I eat a sandwich there I gotten sick I stop eating
Atmosphere: 1
Food: 1
Service: 1
I wanted to get points so I used the app while in the store. The rude employee told me it'll be ready in 20 minutes and that I should've ordered at the front instead. Tells me he's doing other things and will make my sandwich when he's done. Then I watch him proceed to make a subpar sandwich and instead of handing it to me, he puts it on the online order shelf, finishes another sandwich, then tells me my sandwich is on the shelf. After asking why he didn't just give it to me, he says he's following protocol. With major attitude. The attitude of this man was definitely below subway's friendly norm.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Tuna
When I walked in they were so unprofessional didn’t wash hands had a mop in their hands one employees addressed us for an order but he was so rude and demanding us to hurry and order and the store wasn’t even closing. So we immediately walked out came here on 01/6/24 and then came around 7:00
Atmosphere: 1
Food: 1
Service: 1
It said they close at 9PM. but the door locked at 8:30PM. Even there’s employees inside and ignoring
Atmosphere: 1
Food: 1
Service: 1
This is THE WORST subway i've ever been too. The customer service is ridiculous. If you don't want to be treated like absolute crap then I suggest avoiding this place. Don't work in the food industry if you don't understand the importance of customer service. And to make it even worse I saw 3 roaches crawling across my feet while trying to order and flies everywhere. Yuck.
The bread was hard and stale. Grilled chicken was bland. Worst of all a worker was rude. First and last Subway for me. The other person was descent and helped with the
Atmosphere: 3
Food: 2
Service: 1
Out of many Subway locations I’ve been to this one is by far the worst!!! I’ve ordered Philly Cheesesteak with extra onions and it’s literally worse than the one from the frozen section of any supermarket. Philly cheese bread with a hint of steak meat and a piece of onion is what I got and whomever made this junk gotta be
Atmosphere: 1
Food: 1
Service: 1
Simple just the
Atmosphere: 5
Food: 5
Service: 5
The food was really good. Ramon, the man that made our food, was extremely nice throughout the whole thing. Every time i've went while he was there he was nothing but bubbly and charismatic. On the other hand, the owners Gurmeet and Paramjeet are the complete opposite. Tossing our money on the counter and just being flat-out disrespectful. I have also heard and seen people say that they have yelled at people who just wanted a sandwich.
If I see the owner making sandwiches here again I will not come in. She's got an attitude and makes sloppy sandwiches.
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
No good. I placed an online order and they had not made it yet. I proceeded to assist them with my order and the man was ok with it. Then a older lady came from the back and said no and I can sit down. I told her I did not want to sit but that I wanted to assist with my sandwich being that I am here and all options are not available online. She begins to fuss and gets upset that I want to stand and make sure my sandwich is done the way I would prefer. Smh. So frustrating, going back and forth with this lady to have me look like I was doing something wrong. I decided to not go forward with my sandwich and she had to give me a refund. I asked for the managers name and she refused to give it to me. Smh. Such a horrible experience for a pregnant woman. I will never go back and would recommend if you are of a certain skin complexion that is not of who the workers are, that you stay away as well. So sad, disgusting and disappointing.
This is a review for the Subway Sandwich location at Alameda's Southshore Shopping Center. It's located on the backside of the mall, near the Starbucks and Bagel Cafe. I carry a "reloaded" Subway gift card*, so payment is super easy and fast. I was at Subway@ Southshore on a sunny Saturday afternoon, and the mall parking lot was jammed with cars. When I entered the restaurant, there was one person waiting to order. I guess he couldn't decide what to order, and he allowed me to go ahead of him. I stepped up and ordered "#1 The Philly" from the Subway Series menu. I asked for Italian bread and Swiss Cheese. By now, more customers were in line, and more staff came out to help. The young man helping me was very friendly and experienced. I added mayo, mustard, lettuce, pickles and jalapeños to my footlong sandwich. Now, when he was making the sandwich it looked fairly large. But when you unwrap it, it looks smaller. "The Philly" is nothing like what you might get at a cheese steak shop. It's not a heavy sandwich. The sandwich itself was okay. I asked for extra mayo to make sure it wouldn't be dry. The restaurant interior was very clean and bright with a modern decor. Additional toppings upon request. One neg: They didn't put a napkin in the bag. * a reloaded Subway gift card is a gift card with added funds. You go on the Subway website or app, open an account, and click on "payments." Then you click "gift cards" and gives you an option to add funds.
I've visited this location on a late Sunday evening and received good customer service. The gentleman was friendly and polite. I had no issues with ordering my sub. Luckily, there was no line and got in and out of Subway quickly. The inside was clean and and stocked with chips and cookies. Overall, my footlong turkey sub was delicious and fresh.
I'm a coupon person and the last 2 times I've been in they have excepted coupons. Some reviews say they don't so maybe they changed. I stopped going to the one on Webster because they don't take them anymore. Also food, staff & service were good. So 5 stars.
Went to this location for lunch. I’m 3 months pregnant and asked the Aida the associate to please place my bread on the paper and not the bare counter as she did. I have autoimmune disease and am very high risk to illnesses.She was very rude! She stated that she has the right to refuse service to anyone. And that customers are never right! I asked the other associate to make my sandwich, at which Aida butted in and said not to distract the other lady. Worst service ever! People like her don’t need to work in customer service with the messed up attitude that Aida has!