Unprofessional, they gave me the wrong order and then treated me as if it was my fault. That same order was given to a different customer after, I touched that food checking for what I ordered. Missing cookies is how it all started. Instead of them saying that from the start, we gave you the wrong order. They treated me as if i was trying to steal from them. Would not give me a manager's name or their name. Online order was not anywhere near ready for pick-up time selected, 45 minute wait. Please don't eat here...
Jack G (JFG)
My wife and I stopped in yesterday we were heading home to Modesto from Vegas and decided to stop in Apple Valley for Dickeys BBQ. Food was great the customer service was good. My wife were upset with the shift supervisor, an Asian American man named Dennis, who was treating his new employee an African American lady who was still learning and messed up a couple of times. He kept coming over and embarrassing her in front of us the customers and my wife even told the guy, "it's ok she new and learning still." I'm sorry but nobody should be treated like that, and we were all new at our jobs. We felt really bad for her, and uncomfortable eating there after that. Hopefully things get better around there.
christine wallich-smith
The new management and owner are doing so much better. It's good food and actual service behind the counter, not just an attitude and thrown together. It's clean and the music is playing again too.
Honey Nails
I had an offer for a free sandwich with the purchase of a yellow cup drink and it was my first time eating here. I ordered a coke and they gave me a flat watered down Diet Coke and ordered the original barbecue pulled pork sandwich and got a cold plain pulled pork sandwich. We waited for an additional 15 minutes past the time it said it’d be ready for pick up just for both items to be wrong. We were going to order dinner for our family here if the food was good but since it was very lackluster we just left and got dinner elsewhere. The place was empty too so I’m not sure why they got the order wrong when I was the only customer. I can see why it’s always dead.
Melinda Verduzco
Don’t place a DoorDash at night, cause they like to steal your money and not give you food. Say the food is ready for pick up then say surprise we’ll refund you in 3-5 business days ????
Joshua Daggett
The staff are always friendly, they seem to always have a nice heaping helping of jalapeno cheddar sausage available when I come on my break from Target, thank you guys for all that you do. In case you guys are wondering this is a new set of owners and they are nothing like the old owners. The food is constantly fresh the service is second to none and the place is impeccably clean at all times
Jessica C
We wanted to try this place so bad. We verified the close time to be 9 pm online. We arrived shortly before 8. They said they are open until 9 pm BUT only for "to-go." The lobby "closes at 8 pm."We had a large party and wanted to eat and hang out but we couldn't!What's up with that?!We walked out and spent our money at Oggies.
Jason S.
Friendly staff. FOod is good as well. Always feel appreciated
Chris Kirkpatrick
The overall atmosphere of the restaurant was clean, and there was country music playing, but it was also completely empty. The service was ok, but beyond ordering, they never came by to ask if things were going well or if I needed anything. The food, unfortunately was a real disappointment. As I had ordered the 3 meat combo I expected that I would have plenty to eat, but that was not the case. I was given a single, dry rib and a rather meagre portion of brisket. I would not have been shocked if half my order fell off the tray before it got to me. I did enjoy the jalapeno cheddar sausage and the potato casserole, but after eating everything, I must say that I am still hungry. I won't be visiting another Dickey's any time soon.
Brianna H.
Walked in, restaurant was empty. Ordered our food and sat there waiting for 25 minutes before asking how much longer it would be for our food. Not only was it never made but the employees had forgotten that we were still waiting for our order. One of the employees walked past us twice while we waited and saw us sitting there waiting for our food. Nobody had been in since we ordered so it wasn't as if they were busy and it was a mistake. They were to busy complaining to each other about their pay and managers to care about the customers sitting in the dining area waiting for our food. Pathetic.
We went to Dickey's last week and only ONE person was working so we waited a long time but the food was great! Today we went at 5:15 and they were out of ALL the side dishes--beans, green beans, Mac n cheese, coleslaw as well as Texas toast AND baked potatoes! There were 3 workers. I young girl with pink hair running around in circles doing nothing except arguing with customers and her manager on the phone. Then she proceeded to gossip about her manager and how bad he was and how good she was and that she should be manager. Meanwhile we stood there in line waiting to order. The third person working made A LOT of boxes and slowly, and I mean really slowly stacked the boxes against the wall. She never helped a customer or made food. You would think if they were out of ALL the sides someone could make more!! Hmmmm
Gary M.
Sign says open, online says they close at 9pm. Could not order food at 8:25 PM. Employee says sorry we can help you at 11 tomorrow. I won't be back!
Thenya F.
Only bbq near by ! My favorite by far It's never packed and best place for a date. Everyone is friendly as well.
Beau Cooper
Well first of all, their food flavor is always good and very consistent. That is one thing I can say they always get right. Now for the negative: 1. You will never get someone on the phone at the local store… I repeat NEVER. I’ve called 3-4 times and no answer. I’ll try again later. 2. Don’t order unless you are there to verify your order. I ordered through Uber eats and their drivers don’t get paid enough to actually double check your order. 3. If it’s on the receipt Dickey’s should put it in the bag. I put on the receipt 2-3 times to give me a side of the BBQ sauce but not a single 1. Their meat is dry generally if you don’t have sauce 4. This particular order was completely missing the sandwich and since they wouldn’t answer the phone I went ahead and gave my kids the meat plate to split and I had to eat Top Roman. $40 bucks down the drain and I didn’t even get to eat what I was craving. Terrible Job Dickeys BBQ
Beau C.
Well first of all, their food flavor is always good and very consistent. That is one thing I can say they always get right. Now for the negative:1. You will never get someone on the phone at the local store... I repeat NEVER. I've called 3-4 times and no answer. I'll try again later.2. Don't order unless you are there to verify your order. I ordered through Uber eats and their drivers don't get paid enough to actually double check your order.3. If it's on the receipt Dickey's should put it in the bag. I put on the receipt 2-3 times to give me a side of the BBQ sauce but not a single 1. Their meat is dry generally if you don't have sauce4. This particular order was completely missing the sandwich and since they wouldn't answer the phone I went ahead and gave my kids the meat plate to split and I had to eat Top Roman. $40 bucks down the drain and I didn't even get to eat what I was craving. Terrible Job Dickeys BBQ
Unprofessional, they gave me the wrong order and then treated me as if it was my fault. That same order was given to a different customer after, I touched that food checking for what I ordered. Missing cookies is how it all started. Instead of them saying that from the start, we gave you the wrong order. They treated me as if i was trying to steal from them. Would not give me a manager's name or their name. Online order was not anywhere near ready for pick-up time selected, 45 minute wait. Please don't eat here...
My wife and I stopped in yesterday we were heading home to Modesto from Vegas and decided to stop in Apple Valley for Dickeys BBQ. Food was great the customer service was good. My wife were upset with the shift supervisor, an Asian American man named Dennis, who was treating his new employee an African American lady who was still learning and messed up a couple of times. He kept coming over and embarrassing her in front of us the customers and my wife even told the guy, "it's ok she new and learning still." I'm sorry but nobody should be treated like that, and we were all new at our jobs. We felt really bad for her, and uncomfortable eating there after that. Hopefully things get better around there.
The new management and owner are doing so much better. It's good food and actual service behind the counter, not just an attitude and thrown together. It's clean and the music is playing again too.
I had an offer for a free sandwich with the purchase of a yellow cup drink and it was my first time eating here. I ordered a coke and they gave me a flat watered down Diet Coke and ordered the original barbecue pulled pork sandwich and got a cold plain pulled pork sandwich. We waited for an additional 15 minutes past the time it said it’d be ready for pick up just for both items to be wrong. We were going to order dinner for our family here if the food was good but since it was very lackluster we just left and got dinner elsewhere. The place was empty too so I’m not sure why they got the order wrong when I was the only customer. I can see why it’s always dead.
Don’t place a DoorDash at night, cause they like to steal your money and not give you food. Say the food is ready for pick up then say surprise we’ll refund you in 3-5 business days ????
The staff are always friendly, they seem to always have a nice heaping helping of jalapeno cheddar sausage available when I come on my break from Target, thank you guys for all that you do. In case you guys are wondering this is a new set of owners and they are nothing like the old owners. The food is constantly fresh the service is second to none and the place is impeccably clean at all times
We wanted to try this place so bad. We verified the close time to be 9 pm online. We arrived shortly before 8. They said they are open until 9 pm BUT only for "to-go." The lobby "closes at 8 pm."We had a large party and wanted to eat and hang out but we couldn't!What's up with that?!We walked out and spent our money at Oggies.
Friendly staff. FOod is good as well. Always feel appreciated
The overall atmosphere of the restaurant was clean, and there was country music playing, but it was also completely empty. The service was ok, but beyond ordering, they never came by to ask if things were going well or if I needed anything. The food, unfortunately was a real disappointment. As I had ordered the 3 meat combo I expected that I would have plenty to eat, but that was not the case. I was given a single, dry rib and a rather meagre portion of brisket. I would not have been shocked if half my order fell off the tray before it got to me. I did enjoy the jalapeno cheddar sausage and the potato casserole, but after eating everything, I must say that I am still hungry. I won't be visiting another Dickey's any time soon.
Walked in, restaurant was empty. Ordered our food and sat there waiting for 25 minutes before asking how much longer it would be for our food. Not only was it never made but the employees had forgotten that we were still waiting for our order. One of the employees walked past us twice while we waited and saw us sitting there waiting for our food. Nobody had been in since we ordered so it wasn't as if they were busy and it was a mistake. They were to busy complaining to each other about their pay and managers to care about the customers sitting in the dining area waiting for our food. Pathetic.
Restaurantji Recommends
We went to Dickey's last week and only ONE person was working so we waited a long time but the food was great! Today we went at 5:15 and they were out of ALL the side dishes--beans, green beans, Mac n cheese, coleslaw as well as Texas toast AND baked potatoes! There were 3 workers. I young girl with pink hair running around in circles doing nothing except arguing with customers and her manager on the phone. Then she proceeded to gossip about her manager and how bad he was and how good she was and that she should be manager. Meanwhile we stood there in line waiting to order. The third person working made A LOT of boxes and slowly, and I mean really slowly stacked the boxes against the wall. She never helped a customer or made food. You would think if they were out of ALL the sides someone could make more!! Hmmmm
Sign says open, online says they close at 9pm. Could not order food at 8:25 PM. Employee says sorry we can help you at 11 tomorrow. I won't be back!
Only bbq near by ! My favorite by far It's never packed and best place for a date. Everyone is friendly as well.
Well first of all, their food flavor is always good and very consistent. That is one thing I can say they always get right. Now for the negative: 1. You will never get someone on the phone at the local store… I repeat NEVER. I’ve called 3-4 times and no answer. I’ll try again later. 2. Don’t order unless you are there to verify your order. I ordered through Uber eats and their drivers don’t get paid enough to actually double check your order. 3. If it’s on the receipt Dickey’s should put it in the bag. I put on the receipt 2-3 times to give me a side of the BBQ sauce but not a single 1. Their meat is dry generally if you don’t have sauce 4. This particular order was completely missing the sandwich and since they wouldn’t answer the phone I went ahead and gave my kids the meat plate to split and I had to eat Top Roman. $40 bucks down the drain and I didn’t even get to eat what I was craving. Terrible Job Dickeys BBQ
Well first of all, their food flavor is always good and very consistent. That is one thing I can say they always get right. Now for the negative:1. You will never get someone on the phone at the local store... I repeat NEVER. I've called 3-4 times and no answer. I'll try again later.2. Don't order unless you are there to verify your order. I ordered through Uber eats and their drivers don't get paid enough to actually double check your order.3. If it's on the receipt Dickey's should put it in the bag. I put on the receipt 2-3 times to give me a side of the BBQ sauce but not a single 1. Their meat is dry generally if you don't have sauce4. This particular order was completely missing the sandwich and since they wouldn't answer the phone I went ahead and gave my kids the meat plate to split and I had to eat Top Roman. $40 bucks down the drain and I didn't even get to eat what I was craving. Terrible Job Dickeys BBQ