Waited around 25 minutes for hot pot. The food tasted weird and it wad just terrible in general. Never going here again.
Atmosphere: 3
Food: 1
Service: 3
Amity Wu
I and my friend ordered to go, and I saw there’s a hair in her bowl, which doesn’t belong to any one of us. My friend has really long dark hair, mine is really short. The hair we found was shoulder length and somewhat brown. We called the store and they said they could only make us a new one. Who wants anything more from them after seeing something so disgusting, and they said we can only call customer service for the refund, which we have to wait till (we ordered ob Saturday) Monday when customer services is working.This is ridiculous that the store cannot make refund directly to the customer. they were making excuses that the front desk who worked in the earlier shift has logged out of the system, therefore the money has been put into the system and not able to refund…. my first time hearing about it.Definitely not coming back.
Atmosphere: 1
Food: 1
Service: 1
Teresa Rosales
DeliciousThe waiting is about 30-1 hour to be
Atmosphere: 5
Food: 5
Service: 5
James Hsu
I liked that they now double the meat and has AYCE rice. I generally order additional side vegetables so I wish they used a bigger pot.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Seafood, Beef
Heather
Definitely never coming back to this restaurant or any other of their locations. First of all , the food is terrible . Second, I literally stood in front of the cash register to pick up an online order and the person operating the register didn’t even look up at me and continued finicking with the computer. Didn’t say ill be right with you , no hello, nothing. Furthermore, at least 6 other employees didn’t acknowledge my existence whatsoever. I stood there for 5 minutes before saying “ hello? I’m here to pick up an online order”. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
REN
Hot Taiwanese Soups!! We always leave satisfied!
Kevin Ha
Too long to wait to be seated when you have kids waiting and hungry.
Atmosphere: 1
Food: 2
Service: 1
Xiao Han
I tried to have to-go order through the phone and I called 4times,nobody take the phone, so I drove there. When I order at the counter, I saw that the phone was keep ringing but the waitress just ignored it. If you don’t want customer by phone, please tell the customers.
Atmosphere: 4
Food: 3
Service: 1
Alice
We made a reservation for 5 people and then we waited for 20 minutes outside. We couldn’t take it anymore so we went to a local store. When we got back it was about 1:14 pm and we were just standing inside for about 15 more mins until my friend complained to a waiter we were here for the reservation. Then the waiter came to get us at 2:26. She said that we had to leave because we were 10 minutes late for our reservation. We then explained that we were here at 2:14 but she said we had no proof and we had to leave. I looked inside the restaurant and there were 2 tables of 6 vacant. But we were still kicked out because as the waiter said we were “late.” So in summary, the waiters needs to pay more attention to their customers and not just look outside the window to see if they are late or not. I hope this doesn’t happen to anyone else.
Atmosphere: 1
Food: 1
Service: 1
Elsa Wang
IT WAS SO BAD. I would give 0 stars if I could, worst place I have ever been there. The servers were rude and disrespectful. Do NOT go to this place. The wait time was long and the food was bad.
Waited around 25 minutes for hot pot. The food tasted weird and it wad just terrible in general. Never going here again.
Atmosphere: 3
Food: 1
Service: 3
I and my friend ordered to go, and I saw there’s a hair in her bowl, which doesn’t belong to any one of us. My friend has really long dark hair, mine is really short. The hair we found was shoulder length and somewhat brown. We called the store and they said they could only make us a new one. Who wants anything more from them after seeing something so disgusting, and they said we can only call customer service for the refund, which we have to wait till (we ordered ob Saturday) Monday when customer services is working.This is ridiculous that the store cannot make refund directly to the customer. they were making excuses that the front desk who worked in the earlier shift has logged out of the system, therefore the money has been put into the system and not able to refund…. my first time hearing about it.Definitely not coming back.
Atmosphere: 1
Food: 1
Service: 1
DeliciousThe waiting is about 30-1 hour to be
Atmosphere: 5
Food: 5
Service: 5
I liked that they now double the meat and has AYCE rice. I generally order additional side vegetables so I wish they used a bigger pot.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Seafood, Beef
Definitely never coming back to this restaurant or any other of their locations. First of all , the food is terrible . Second, I literally stood in front of the cash register to pick up an online order and the person operating the register didn’t even look up at me and continued finicking with the computer. Didn’t say ill be right with you , no hello, nothing. Furthermore, at least 6 other employees didn’t acknowledge my existence whatsoever. I stood there for 5 minutes before saying “ hello? I’m here to pick up an online order”. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Hot Taiwanese Soups!! We always leave satisfied!
Too long to wait to be seated when you have kids waiting and hungry.
Atmosphere: 1
Food: 2
Service: 1
I tried to have to-go order through the phone and I called 4times,nobody take the phone, so I drove there. When I order at the counter, I saw that the phone was keep ringing but the waitress just ignored it. If you don’t want customer by phone, please tell the customers.
Atmosphere: 4
Food: 3
Service: 1
We made a reservation for 5 people and then we waited for 20 minutes outside. We couldn’t take it anymore so we went to a local store. When we got back it was about 1:14 pm and we were just standing inside for about 15 more mins until my friend complained to a waiter we were here for the reservation. Then the waiter came to get us at 2:26. She said that we had to leave because we were 10 minutes late for our reservation. We then explained that we were here at 2:14 but she said we had no proof and we had to leave. I looked inside the restaurant and there were 2 tables of 6 vacant. But we were still kicked out because as the waiter said we were “late.” So in summary, the waiters needs to pay more attention to their customers and not just look outside the window to see if they are late or not. I hope this doesn’t happen to anyone else.
Atmosphere: 1
Food: 1
Service: 1
IT WAS SO BAD. I would give 0 stars if I could, worst place I have ever been there. The servers were rude and disrespectful. Do NOT go to this place. The wait time was long and the food was bad.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
?so good and
Atmosphere: 5
Food: 5
Service: 5
Hotpot love's Heaven!Need to wait at least 30 or minutes.No reservations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Soy Sauce & Garlic Bean Paste, Japanese Miso, House Special, House Special Hotpot, Beef Soup with Noodles
My favorite hot pot spot ? get no.1 or no.4 soups the
Atmosphere: 3
Food: 5
Service: 3
Taiwanese - Individual Hot Pot for your liking ! Consisting of Value Pricing of Good Ingredients & Services ! Yum Yum Yum !
Parking: Enough parking space
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 酸菜羊肉鍋 lamb hot soup, 香辣牛肉鍋 beef hot soup