Thank you to the lovely employee who worked Friday around 600pm. She helped me with my reward. Cinnamon bun coffer cold brew delicious.
Atmosphere: 5
Food: 5
Service: 5
Tom Rognog
Friendly staff and quick
Atmosphere: 5
Food: 5
Service: 5
Natalie W.
Really rude couple working the front. They are running a bogo promotion but they would not let me redeem it. And gave me the run around. Not worth the trouble. Terrible customer service.
Ron R.
This location is inside the Santa Anita Mall. The mall is typically busy and there is a lot of foot traffic and noise. Their store is near, but not inside the food court. Consequently, you do need to park and go inside the mall to make a purchase in person.Most of the complaints for this location in other reviews had to do with poor customer service and not the food quality. Consequently, if you are willing to deal with potentially rude or indifferent employees to get your Cinnabon fix, then you will take your chances here. On our visit, the lady who took our order was actually polite and we had no problems like several others have reported. We got the classic Cinnabon roll. I cannot speak to the freshness because I broke it in half and saved it for breakfast for the nexttwo days. However, it still tasted good reheated. Cinnabon is pretty sweet and has a lot of calories in it, but it is great for an occassional treat. The 2.5 star Yelp average needed to be interpreted by the typical ratings fast food places get on Yelp. For fast food 2-3 stars is pretty normal, 3-4 stars less typical, and 1-1.5 stars means you should avoid it. Very rarely if ever will a fast food place get a 5 star average on Yelp. Consequently, the 2.5 Yelp average means this location is not bad for fast food and you should give them a try, especially if you have never had Cinnabon before. However, we recommend sharing cause they are so high calorie.Tips: (1) Park in the parking garage at the back of the mall near the race track or in the lot by the food court entrance to get closer to Cinnabon. (2) Be patient, service might be bad at this location. (3) Share your bun, they got a lot of calories in them.
Dean V
Fat body paradise. Lol. I love there stuff
Angel W.
Every once in a while, it's hard to resist the warm cinnamon goodness baking in the air as you walk past Cinnabon. This last visit to The Shops at Santa Anita (formerly known as Westfield Santa Anita) was this case, plus Hunny has been craving it for a few days.They make the BEST cinnamon rolls! They have other versions of the sweet treat here too and coffee/sodas. Classic Cinnamon Roll - is made on location and still warm when you get it. It is perfection. It's a large size cinnamon roll with ooey gooey frosting, warm soft pastry roll and perfect amount of cinnamon and sweetness. We usually share one and get one once in a long while, but when we do, it is spectacular! We didn't see anyone making them live this time, but at other locations, it's always fun to watch them make it.Seating is available in the food court area a short walk away. We always eat it immediately as that's when it tastes best. Service was quick and friendly.It's located near the food court area but tucked toward the back near Chick Fil A. There's parking near that area on the 1st floor of the parking structure. Definitely recommended!
Ane V.
My colleagues and I came after lunch for some delicious dessert. Perfect to be paired with coffee or tea. The lady was nice and waited for us patiently. She didn't lose her cool as we are being loud and some of our colleague took time in ordering. To go only. Located near the food court so there is plenty of foot traffic and table to sit down while devouring your yummylicious Cinnabon.
Alexis E.
Very bad costumer service, there's was a female just now wearing both AirPods ignoring costumers, kept saying we're not open but the food was already made and she was just standing there with a s*** face,
This is a nice Cinnabon the staff is friendly and the rolls are always fresh. It's a fantastic spot to grab a snack while shopping at the Westfield Arcadia mall.
Adriana M.
This was my first time trying Cinnabon ever! Obviously I've heard about it, and I'm a big cinnamon roll fan so it felt sacrilegious that I'd never been here before. So I happened to be at the mall with a friend who is a Cinnabon enthusiast and decided to give it a go, finally. It was quite good! I got the classic roll I believe, which is just your standard warm, gooey cinnamon roll. My favorite part is the center bit which is extra soft and covered in frosting, and apparently they sell those alone as well. They have quite a few other menu offerings that all sounded intriguing and delicious. It's a pretty big serving and I ended up having leftovers that reheated well in the microwave. No complaints. Overall it was a tasty and long overdue experience, but not something I'd do often.
Christian Ousbel
Can't go wrong with anything on the menu, even their coffees.
Ivette M.
A lady who was working at night has no customer service skills. I saw there was a group of people ordering at 8:59pm closing time was 9pm. I went to ask an other employee if I was still able to buy. As I was walking towards her she didn't even let me finish my sentence she just yelled very loud at me " WE'RE CLOSED!" I will definitely not be going back to this Cinnabon anymore.
Thank you to the lovely employee who worked Friday around 600pm. She helped me with my reward. Cinnamon bun coffer cold brew delicious.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and quick
Atmosphere: 5
Food: 5
Service: 5
Really rude couple working the front. They are running a bogo promotion but they would not let me redeem it. And gave me the run around. Not worth the trouble. Terrible customer service.
This location is inside the Santa Anita Mall. The mall is typically busy and there is a lot of foot traffic and noise. Their store is near, but not inside the food court. Consequently, you do need to park and go inside the mall to make a purchase in person.Most of the complaints for this location in other reviews had to do with poor customer service and not the food quality. Consequently, if you are willing to deal with potentially rude or indifferent employees to get your Cinnabon fix, then you will take your chances here. On our visit, the lady who took our order was actually polite and we had no problems like several others have reported. We got the classic Cinnabon roll. I cannot speak to the freshness because I broke it in half and saved it for breakfast for the nexttwo days. However, it still tasted good reheated. Cinnabon is pretty sweet and has a lot of calories in it, but it is great for an occassional treat. The 2.5 star Yelp average needed to be interpreted by the typical ratings fast food places get on Yelp. For fast food 2-3 stars is pretty normal, 3-4 stars less typical, and 1-1.5 stars means you should avoid it. Very rarely if ever will a fast food place get a 5 star average on Yelp. Consequently, the 2.5 Yelp average means this location is not bad for fast food and you should give them a try, especially if you have never had Cinnabon before. However, we recommend sharing cause they are so high calorie.Tips: (1) Park in the parking garage at the back of the mall near the race track or in the lot by the food court entrance to get closer to Cinnabon. (2) Be patient, service might be bad at this location. (3) Share your bun, they got a lot of calories in them.
Fat body paradise. Lol. I love there stuff
Every once in a while, it's hard to resist the warm cinnamon goodness baking in the air as you walk past Cinnabon. This last visit to The Shops at Santa Anita (formerly known as Westfield Santa Anita) was this case, plus Hunny has been craving it for a few days.They make the BEST cinnamon rolls! They have other versions of the sweet treat here too and coffee/sodas. Classic Cinnamon Roll - is made on location and still warm when you get it. It is perfection. It's a large size cinnamon roll with ooey gooey frosting, warm soft pastry roll and perfect amount of cinnamon and sweetness. We usually share one and get one once in a long while, but when we do, it is spectacular! We didn't see anyone making them live this time, but at other locations, it's always fun to watch them make it.Seating is available in the food court area a short walk away. We always eat it immediately as that's when it tastes best. Service was quick and friendly.It's located near the food court area but tucked toward the back near Chick Fil A. There's parking near that area on the 1st floor of the parking structure. Definitely recommended!
My colleagues and I came after lunch for some delicious dessert. Perfect to be paired with coffee or tea. The lady was nice and waited for us patiently. She didn't lose her cool as we are being loud and some of our colleague took time in ordering. To go only. Located near the food court so there is plenty of foot traffic and table to sit down while devouring your yummylicious Cinnabon.
Very bad costumer service, there's was a female just now wearing both AirPods ignoring costumers, kept saying we're not open but the food was already made and she was just standing there with a s*** face,
Sweet food lover.
Mmmmmcinnabon
Restaurantji Recommends
This is a nice Cinnabon the staff is friendly and the rolls are always fresh. It's a fantastic spot to grab a snack while shopping at the Westfield Arcadia mall.
This was my first time trying Cinnabon ever! Obviously I've heard about it, and I'm a big cinnamon roll fan so it felt sacrilegious that I'd never been here before. So I happened to be at the mall with a friend who is a Cinnabon enthusiast and decided to give it a go, finally. It was quite good! I got the classic roll I believe, which is just your standard warm, gooey cinnamon roll. My favorite part is the center bit which is extra soft and covered in frosting, and apparently they sell those alone as well. They have quite a few other menu offerings that all sounded intriguing and delicious. It's a pretty big serving and I ended up having leftovers that reheated well in the microwave. No complaints. Overall it was a tasty and long overdue experience, but not something I'd do often.
Can't go wrong with anything on the menu, even their coffees.
A lady who was working at night has no customer service skills. I saw there was a group of people ordering at 8:59pm closing time was 9pm. I went to ask an other employee if I was still able to buy. As I was walking towards her she didn't even let me finish my sentence she just yelled very loud at me " WE'RE CLOSED!" I will definitely not be going back to this Cinnabon anymore.
Quick and fresh