It was so fun visiting the Polo Lounge for my birthday with a friend. The service and food are impeccable.
Atmosphere: 5
Food: 5
Service: 5
asaidi
The restaurant is WAY above my budget, but my mom went there years ago and remembers how beautiful it was so I wanted to take her there. We ended up going there for Sunday brunch. Although the hotel and restaurant are beautiful, the visit was a huge disappointment.First thing: When we entered the staff determined we weren't young, attractive, or rich so they sat us in the back corner indoors next to 2 families each with a crying baby. One or both babies were crying until the families left. The young. attractive, rich people were outside on the patio. Also, everything I read recommended making a reservation but there were plenty of empty tables the entire time we were there - inside and outside. They sat us at a booth that could have fit 3-4 people while we were only 2.Second thing: Before we went there I was looking at the breakfast and lunch menus. I didn't think the Sunday brunch menu was different but it turns out it is. It's a fixed price 3 course meal (appetizer, entree, desert) that's $155 per person (after tax and tip it's about $200 per person). The brunch menu only has about a third of what's on the breakfast menu and a third of what's on the lunch menu. The items I was interested in weren't on the brunch menu. Also, apparently, everyone isn't required to order from the brunch menu. I saw a pizza on a table close to me although it wasn't on ANY menu (maybe it was on a kids menu, I don't know) and I watched a couple come in, didn't even look at the menu, and ordered 1 thing for each person (no appetizer and no dessert that I saw).Third thing: It seems like they spend more time making the plates look good that making them taste good. The food I got was ready for an Instagram photo, but tasted average. I decided on the "lobster rolls royce" for my entree. It was a roll with a little bit of lobster on the top and some very bland french fries on the side. My desert was the smallest piece of cheesecake I have ever received at a restaurant. My mom didn't like her food much either.Maybe if I had ordered the item from the breakfast menu or the lunch menu that I thought would be good I would have liked it better (it would have definitely been cheaper).Overall, the beautiful old-Hollywood atmosphere isn't worth paying $200 a person for food that's just OK.
Atmosphere: 5
Food: 2
Service: 3
Flight Broker Alternate
To bad EVERY SINGLE time I go to the bar, there is a Hispanic barman who keeps ignoring me, because he is talking to guys at the bar about girls, or talks to girls. Tonight again, the bar was empty. 2 people at the bar. One was his friend and this barman kept talking about girls and girls, very rude and totally inappropriate while I waited over 5 minutes and still after 5 minutes he didn't say hello and I wasn't able to order my food and drinks. This happened 3 other times already. Tonight I walked out. I refused to go to the bar and eat there because of this waiter many times. I would go in and walk out if he would be there. Tonight I gave it another chance. What a mistake. He will let you wait. Girls and trash talk are more important. WHY is he still working there. The other 2 barmen who work there are great.
Atmosphere: 4
Food: 4
Service: 1
John Wick
Came here with my partner for a drink. The service great, the bar tenders were even better.
Atmosphere: 5
Food: 5
Service: 5
Lvette Sonai
Perfection, as usual! ? I often frequent for breakfast, brunch or dinner. The entire menu is delicious. ????to the Chef. The servers are amazing. I was recently there for dinner after the Oscars. It was fabulous. The souffle is a dream. ?
So amazing to sit in the Polo Lounge. Absolutely stunning inside the hotel and lounge.
Atmosphere: 5
Service: 5
Emily Gamliel
Worst customer service I've ever experienced! The manager Elizabeth is condescending and rude. Should be working at a fast food chain, not a high end place as this one. My husband came in wearing a polo shirt with rip on his jeans which he covered up with his jacket and they denied him access while they let someone with her entire bum hanging out in to the restaurant. Rules should be applied to everyone.
Service: 1
Lisa J
Outrageously priced, for obvious reasons. Tortilla soup is to die for. Great place to go if you want to witness “Hollywood power lunches.” Why was the carpeting all stained by our table? It looked like a murder had taken place. I wish I had taken photos of it.?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Tortilla Soup
Adam Rowe
The bar at the polo lounge is where you should spend your time. I took the bar tender’s recommendation to order the chicken parmigiana and I was glad I did. My friend’s entrees of the mushroom risotto and pasta in clam sauce lacked luster. Most of our food wasn’t hot and overall not worth the price.We asked to have the music turned on, granted we were early in reservations, but it felt clear the patio was not equal to the experience happening inside. The inside dining room with its wonderful decor and live music may have improved our experience.Prices for the soup and also dessert were also not worth it.Walking around before and after dinner were way more interesting than where we ate.Overall the price point is not worth it and there’s more fun and delicious choices elsewhere.
Atmosphere: 3
Food: 3
Service: 4
Elliot Pettigrew
We visited the Polo Lounge for dinner having made a long standing reservation.Our reservation was for 20.30. The restaurant was full at this time and we were advised to return in ten minutes and we would be seated. Not a great start ~ what is the point in making a reservation if it cannot or will not be honoured?Returning ten minutes later, as advised, the host then told us there was still no table available and we were asked to wait at the bar. Whilst the barman was friendly and professional, the bar area needed a good clean as there were used straws lying about and food on the floor.At around 21.10 (40 minutes after our arrival and reservation time!) we were finally seated at a booth table in the restaurant. Unfortunately we were then ignored… the waiter in our section was clearly unable to manage the 4 or 5 tables he had, as we heard others complaining about incorrect drinks and being unable to attract attention in order to settle the bill.At around 21.30, one full hour after arriving (and by this point very hungry) we decided to cut our losses and leave. I have never before had cause to walk out of a restaurant, especially not one purporting to be a place of quality and tradition (and you will see from my other reviews we are regular diners in “nice” restaurants).AVOID! There are much better places to spend your time and money in LA.
Visited with family for lunch. Fabulous food, service and setting. Loved the ambiance of this amazing location. Highly recommend a visit.
Atmosphere: 5
Food: 5
Service: 5
brent jackson
Some of the best food and service in LA. Great ambiance.
Atmosphere: 5
Food: 5
Service: 5
Alex M
Visited on a Friday evening with a reservation for dinner at 2030. Arrived promptly at 2020 and was told we'd be seated shortly and to have a drink at the bar or wait in the lounge. After 15 minutes we returned and were told the table should be available soon and to have a drink at the bar which, on this occasion we did. Drinks were good although the bar area was untidy (napkins and chips on the floor etc). Come 2100 we still hadn't been seated but eventually were shown to a table. Fast forward another 20 minutes and staff hadn't acknowledged us. So, having finished our drinks and witnessed a table struggling to pay and another table with an incorrect order, we left. We offered the host cash for the drinks we'd had but this was declined: the only positive customer service we'd received.For a restaurant which is expected to excel at service and quality we were left very disappointed.
The only thing you’ll definitely enjoy and it’s a must is bread basket ?The menu offered a delightful array of American classics with a modern twist, and each dish was a culinary masterpiece. The ambiance, with its soft lighting and live piano, created an intimate atmosphere that made the evening truly special. It’s no wonder this place is a favorite among celebrities; dining here made me feel like one too. ☺️The service was impeccable, with attentive staff ensuring every detail was perfect.
It was so fun visiting the Polo Lounge for my birthday with a friend. The service and food are impeccable.
Atmosphere: 5
Food: 5
Service: 5
The restaurant is WAY above my budget, but my mom went there years ago and remembers how beautiful it was so I wanted to take her there. We ended up going there for Sunday brunch. Although the hotel and restaurant are beautiful, the visit was a huge disappointment.First thing: When we entered the staff determined we weren't young, attractive, or rich so they sat us in the back corner indoors next to 2 families each with a crying baby. One or both babies were crying until the families left. The young. attractive, rich people were outside on the patio. Also, everything I read recommended making a reservation but there were plenty of empty tables the entire time we were there - inside and outside. They sat us at a booth that could have fit 3-4 people while we were only 2.Second thing: Before we went there I was looking at the breakfast and lunch menus. I didn't think the Sunday brunch menu was different but it turns out it is. It's a fixed price 3 course meal (appetizer, entree, desert) that's $155 per person (after tax and tip it's about $200 per person). The brunch menu only has about a third of what's on the breakfast menu and a third of what's on the lunch menu. The items I was interested in weren't on the brunch menu. Also, apparently, everyone isn't required to order from the brunch menu. I saw a pizza on a table close to me although it wasn't on ANY menu (maybe it was on a kids menu, I don't know) and I watched a couple come in, didn't even look at the menu, and ordered 1 thing for each person (no appetizer and no dessert that I saw).Third thing: It seems like they spend more time making the plates look good that making them taste good. The food I got was ready for an Instagram photo, but tasted average. I decided on the "lobster rolls royce" for my entree. It was a roll with a little bit of lobster on the top and some very bland french fries on the side. My desert was the smallest piece of cheesecake I have ever received at a restaurant. My mom didn't like her food much either.Maybe if I had ordered the item from the breakfast menu or the lunch menu that I thought would be good I would have liked it better (it would have definitely been cheaper).Overall, the beautiful old-Hollywood atmosphere isn't worth paying $200 a person for food that's just OK.
Atmosphere: 5
Food: 2
Service: 3
To bad EVERY SINGLE time I go to the bar, there is a Hispanic barman who keeps ignoring me, because he is talking to guys at the bar about girls, or talks to girls. Tonight again, the bar was empty. 2 people at the bar. One was his friend and this barman kept talking about girls and girls, very rude and totally inappropriate while I waited over 5 minutes and still after 5 minutes he didn't say hello and I wasn't able to order my food and drinks. This happened 3 other times already. Tonight I walked out. I refused to go to the bar and eat there because of this waiter many times. I would go in and walk out if he would be there. Tonight I gave it another chance. What a mistake. He will let you wait. Girls and trash talk are more important. WHY is he still working there. The other 2 barmen who work there are great.
Atmosphere: 4
Food: 4
Service: 1
Came here with my partner for a drink. The service great, the bar tenders were even better.
Atmosphere: 5
Food: 5
Service: 5
Perfection, as usual! ? I often frequent for breakfast, brunch or dinner. The entire menu is delicious. ????to the Chef. The servers are amazing. I was recently there for dinner after the Oscars. It was fabulous. The souffle is a dream. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Souffle, Rigatoni Bolognese
So amazing to sit in the Polo Lounge. Absolutely stunning inside the hotel and lounge.
Atmosphere: 5
Service: 5
Worst customer service I've ever experienced! The manager Elizabeth is condescending and rude. Should be working at a fast food chain, not a high end place as this one. My husband came in wearing a polo shirt with rip on his jeans which he covered up with his jacket and they denied him access while they let someone with her entire bum hanging out in to the restaurant. Rules should be applied to everyone.
Service: 1
Outrageously priced, for obvious reasons. Tortilla soup is to die for. Great place to go if you want to witness “Hollywood power lunches.” Why was the carpeting all stained by our table? It looked like a murder had taken place. I wish I had taken photos of it.?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Tortilla Soup
The bar at the polo lounge is where you should spend your time. I took the bar tender’s recommendation to order the chicken parmigiana and I was glad I did. My friend’s entrees of the mushroom risotto and pasta in clam sauce lacked luster. Most of our food wasn’t hot and overall not worth the price.We asked to have the music turned on, granted we were early in reservations, but it felt clear the patio was not equal to the experience happening inside. The inside dining room with its wonderful decor and live music may have improved our experience.Prices for the soup and also dessert were also not worth it.Walking around before and after dinner were way more interesting than where we ate.Overall the price point is not worth it and there’s more fun and delicious choices elsewhere.
Atmosphere: 3
Food: 3
Service: 4
We visited the Polo Lounge for dinner having made a long standing reservation.Our reservation was for 20.30. The restaurant was full at this time and we were advised to return in ten minutes and we would be seated. Not a great start ~ what is the point in making a reservation if it cannot or will not be honoured?Returning ten minutes later, as advised, the host then told us there was still no table available and we were asked to wait at the bar. Whilst the barman was friendly and professional, the bar area needed a good clean as there were used straws lying about and food on the floor.At around 21.10 (40 minutes after our arrival and reservation time!) we were finally seated at a booth table in the restaurant. Unfortunately we were then ignored… the waiter in our section was clearly unable to manage the 4 or 5 tables he had, as we heard others complaining about incorrect drinks and being unable to attract attention in order to settle the bill.At around 21.30, one full hour after arriving (and by this point very hungry) we decided to cut our losses and leave. I have never before had cause to walk out of a restaurant, especially not one purporting to be a place of quality and tradition (and you will see from my other reviews we are regular diners in “nice” restaurants).AVOID! There are much better places to spend your time and money in LA.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Visited with family for lunch. Fabulous food, service and setting. Loved the ambiance of this amazing location. Highly recommend a visit.
Atmosphere: 5
Food: 5
Service: 5
Some of the best food and service in LA. Great ambiance.
Atmosphere: 5
Food: 5
Service: 5
Visited on a Friday evening with a reservation for dinner at 2030. Arrived promptly at 2020 and was told we'd be seated shortly and to have a drink at the bar or wait in the lounge. After 15 minutes we returned and were told the table should be available soon and to have a drink at the bar which, on this occasion we did. Drinks were good although the bar area was untidy (napkins and chips on the floor etc). Come 2100 we still hadn't been seated but eventually were shown to a table. Fast forward another 20 minutes and staff hadn't acknowledged us. So, having finished our drinks and witnessed a table struggling to pay and another table with an incorrect order, we left. We offered the host cash for the drinks we'd had but this was declined: the only positive customer service we'd received.For a restaurant which is expected to excel at service and quality we were left very disappointed.
Atmosphere: 3
Service: 1
Completely changed. Rules, atmosphere, everything.
Atmosphere: 1
Service: 1
The only thing you’ll definitely enjoy and it’s a must is bread basket ?The menu offered a delightful array of American classics with a modern twist, and each dish was a culinary masterpiece. The ambiance, with its soft lighting and live piano, created an intimate atmosphere that made the evening truly special. It’s no wonder this place is a favorite among celebrities; dining here made me feel like one too. ☺️The service was impeccable, with attentive staff ensuring every detail was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bread Basket, Chicken Tortilla Soup, Chocolate Mousse Cake