They change the menu too often. Employees need more training way before the menu change because they have no idea how to explain what you’re trying to buy when you’re trying to buy something you used to buy to the new menu.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burger, El Diablo Angus, Fries, Chicken Club, Sandwiches, Famous Star Combo Meal, Spicy Chicken, Onion Rings, Western Bacon, Waffle Fries, Hand-Breaded Chicken Sandwich Combo, Super Star with Cheese, The Big Carl
Allan Calvert
The new minimum wage is hurting the staffing
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger, The Big Carl
David Czech
God damn awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Western Bacon
richard thomas
Got the order wrong twice then called the sheriff on me .i have lived in big bear for the past 50 years
Atmosphere: 1
Food: 1
Service: 1
Hector Serrano
All service was super fast, but the food was prepared very quickly. And the burgers are cold, the potatoes are too oily.
Atmosphere: 2
Food: 1
Service: 5
Juan Carlos Roldan Diaz
Omg Great Costumer Service!Store Clean 100Quick serviceFood always fresh I love it ????
Atmosphere: 5
Food: 5
Service: 5
Michael-Anthony Villalobos
All I can say for fast food is good and great service at times fast food will be fast food what do you expect Happiness ☺️ I don't know ??Parking: N/AKid-friendliness: N/AWheelchair accessibility: N/A
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burger, Fried Zucchini, Fries, Chicken Club, The Big Carl, Western Bacon Cheeseburger, Spicy Chicken, Super Star with Cheese, Onion Rings, Waffle Fries
Sean Coffey
Food was extremely cold. Had to wait for our food the employee xiara told us to wait said was going to be hot and fresh that was a lie. It was cold. The kids meal was missing fries. If we get food borne illness I will report it to the health
Atmosphere: 1
Food: 1
Service: 1
Jorge Emmanuel
Excellent like any other Carl's Jr, good burgers and fast service.
Atmosphere: 5
Food: 5
Service: 5
John Ca
So expensive now. Might be better off going to a sit down
Waited for more than 40 min for our food, and it was cold and burnt. They aren’t able to give us a refund because the manager doesn’t have access.
Atmosphere: 1
Food: 1
Service: 1
Jorge Valerin
Usually enjoy Carl’s very much but not this time. Ordered a 5 piece chicken tenders and waffle fries through the app. Tenders although good they gave me 4 and one ball of fried batter, they did not include my sauce on the closed bag either. Got punked on the waffle fries barely got any and to top it off they didn’t have any ranch. My cheese cake was broken bc someone just through it into a bag. Very disappointed will not return to this location
Atmosphere: 1
Food: 2
Service: 1
Lila Landeros
- I arrived for lunch at the drive thru.- I ordered beef burrito and biscuit.- The taste of the food is good.- They accept credit and debit cards as an additional payment method to cash.- The place was visibly clean.- The service at the drive thru window was average. They gave me the wrong order.- Parking is free and small in size.
Atmosphere: 2
Food: 3
Service: 1
Dave Eckermann
First off, time to wait for order at drive thru was slower than normal. Person at the window was friendly though second, California burgers were cold and fries were cold. Third, I ordered onion rings and was given waffle fries instead. Fourth, I ordered a charbroil BBQ chicken sandwich combo and was never asked what side I wanted with it. Was given regular fries which I would have asked for anyway. Asked for light ice with the drink and when finished it was still at least halfway full of ice. Light ice? Seriously? Also, I live aways from your location but had ordered through drive thru before and the food still had more warmth then. To be fair though I did add a shake at the window. Please strive for betterness in the future. I've been here before and gotten service and food worth 5 stars.
They change the menu too often. Employees need more training way before the menu change because they have no idea how to explain what you’re trying to buy when you’re trying to buy something you used to buy to the new menu.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burger, El Diablo Angus, Fries, Chicken Club, Sandwiches, Famous Star Combo Meal, Spicy Chicken, Onion Rings, Western Bacon, Waffle Fries, Hand-Breaded Chicken Sandwich Combo, Super Star with Cheese, The Big Carl
The new minimum wage is hurting the staffing
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger, The Big Carl
God damn awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Western Bacon
Got the order wrong twice then called the sheriff on me .i have lived in big bear for the past 50 years
Atmosphere: 1
Food: 1
Service: 1
All service was super fast, but the food was prepared very quickly. And the burgers are cold, the potatoes are too oily.
Atmosphere: 2
Food: 1
Service: 5
Omg Great Costumer Service!Store Clean 100Quick serviceFood always fresh I love it ????
Atmosphere: 5
Food: 5
Service: 5
All I can say for fast food is good and great service at times fast food will be fast food what do you expect Happiness ☺️ I don't know ??Parking: N/AKid-friendliness: N/AWheelchair accessibility: N/A
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burger, Fried Zucchini, Fries, Chicken Club, The Big Carl, Western Bacon Cheeseburger, Spicy Chicken, Super Star with Cheese, Onion Rings, Waffle Fries
Food was extremely cold. Had to wait for our food the employee xiara told us to wait said was going to be hot and fresh that was a lie. It was cold. The kids meal was missing fries. If we get food borne illness I will report it to the health
Atmosphere: 1
Food: 1
Service: 1
Excellent like any other Carl's Jr, good burgers and fast service.
Atmosphere: 5
Food: 5
Service: 5
So expensive now. Might be better off going to a sit down
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Unbelievable. Waited for almost an hour for our food, and it was cold and burnt. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Sandwiches, Cheeseburger
Waited for more than 40 min for our food, and it was cold and burnt. They aren’t able to give us a refund because the manager doesn’t have access.
Atmosphere: 1
Food: 1
Service: 1
Usually enjoy Carl’s very much but not this time. Ordered a 5 piece chicken tenders and waffle fries through the app. Tenders although good they gave me 4 and one ball of fried batter, they did not include my sauce on the closed bag either. Got punked on the waffle fries barely got any and to top it off they didn’t have any ranch. My cheese cake was broken bc someone just through it into a bag. Very disappointed will not return to this location
Atmosphere: 1
Food: 2
Service: 1
- I arrived for lunch at the drive thru.- I ordered beef burrito and biscuit.- The taste of the food is good.- They accept credit and debit cards as an additional payment method to cash.- The place was visibly clean.- The service at the drive thru window was average. They gave me the wrong order.- Parking is free and small in size.
Atmosphere: 2
Food: 3
Service: 1
First off, time to wait for order at drive thru was slower than normal. Person at the window was friendly though second, California burgers were cold and fries were cold. Third, I ordered onion rings and was given waffle fries instead. Fourth, I ordered a charbroil BBQ chicken sandwich combo and was never asked what side I wanted with it. Was given regular fries which I would have asked for anyway. Asked for light ice with the drink and when finished it was still at least halfway full of ice. Light ice? Seriously? Also, I live aways from your location but had ordered through drive thru before and the food still had more warmth then. To be fair though I did add a shake at the window. Please strive for betterness in the future. I've been here before and gotten service and food worth 5 stars.
Food: 2
Service: 4