This location continues to close early.They say the machine Broke constantly as I come in near closing. Patrons around the area are all eating ice cream.I wanted food and Orange Julius and they constantly close early.What can be done about this and my inconvenience?
Atmosphere: 1
Food: 2
Service: 1
Rick Lee
Wanted a cup of water with my milkshake and they said they only have bottles. Very cheap way to run a business. I'll go to 5 guys next time instead.
Alex W.
Upon entering Dairy Queen, I was immediately struck by the juxtaposition of its unassuming exterior and the culinary treasures it held within. In a world where fine dining often takes center stage, Dairy Queen stands as a testament to the enduring allure of comfort food, presented with a touch of nostalgia.As I stepped inside, a symphony of familiar scents wafted through the air, invoking memories of simpler times. The aroma of freshly baked waffle cones mingled with the sweet fragrance of soft-serve ice cream, creating an olfactory experience that was, in itself, worth the visit. It was as if the very essence of summer vacation and carefree indulgence had been encapsulated in this unassuming fast-food haven.Turning my attention to the menu, I found a deceptively simple selection of treats that belied their true depth of flavor. The DQ Blizzard, an iconic creation, immediately piqued my interest. I opted for the Salted Caramel Truffle Blizzard, a blend of velvety soft-serve ice cream infused with ribbons of luscious salted caramel and punctuated by delectable truffle pieces. The result was a harmonious marriage of sweet and salty, with the truffles providing a satisfying crunch that contrasted beautifully with the creamy base. Each spoonful was a revelation, a reminder that culinary excellence can often be found in the unassuming.Continuing my exploration of the menu, I couldn't resist sampling the DQ GrillBurger, a classic offering that showcased Dairy Queen's dedication to quality ingredients. The burger arrived perfectly grilled, with a juicy beef patty adorned by a symphony of fresh vegetables and house-made sauces. The sesame seed bun, lightly toasted, added a delightful crunch to each bite. It was a burger that transcended the ordinary, a testament to the attention to detail that Dairy Queen applies even to its humblest offerings.The dining experience at Dairy Queen was equally noteworthy. The staff, though operating in a fast-food environment, exuded a warmth and friendliness reminiscent of a cherished neighborhood diner. Their genuine enthusiasm for their craft shone through, adding to the overall charm of the establishment.The ambiance of Dairy Queen, with its nostalgic decor and retro vibes, further enhanced the experience. Neon signs and vintage memorabilia adorned the walls, transporting diners to a bygone era when ice cream parlors were the epicenter of community life. It was a place where families gathered, friends shared stories, and children's laughter filled the air--a slice of Americana that felt both timeless and comforting.In conclusion, while Dairy Queen may not grace the pages of Michelin guides, it occupies a unique and cherished place in the culinary landscape. It serves as a reminder that true gastronomic satisfaction need not always be found in the confines of gourmet temples. Instead, it can manifest in the simple pleasure of a well-crafted Blizzard or a perfectly grilled burger, served with a side of nostalgia and a genuine smile. Dairy Queen may not aspire to haute cuisine, but it embodies the art of creating culinary joy from the simplest of ingredients--a feat that should not be underestimated. For those seeking a taste of comfort, a touch of nostalgia, and a generous serving of culinary authenticity, Dairy Queen beckons as a destination worth savoring.
Alicia S.
TERRIBLE CUSTOMER SERVICE!! Being as today was national cheeseburger day they were advertising a deal but when i called and asked about it i was threatened that the woman working was going to call the police on me!! Unbelievable that they arent even educated on their ongoing deals, and worse customer service to threaten an inquiring customer.
Hello T.
There is an older, disgruntled/angry looking/acting woman who works here that consistently makes drinks that make me sick--stomach upset and pain, dryness/clogged throat, and nausea. I even noticed that there was something wet on the top of my drink the first time and she claimed it was the caramel melting the drink, but the stuff was clear--not the color of the drink. This place should not hire employees that are allowed to demonstrate their hate for (much less do harm to) their customers for whatever reason; especially one that would have been a frequent customer if not for employees like this.
Cristian Ramirez
I love the smoothies and the milkshakes.
Tara K.
Summer time calls for summer treats! I haven't been to a Dairy Queen/Orange Julius in forever so had to stop by for dessert after strolling through the Burbank mall. We got a mini choco dipped strawberry Blizzard and a small Summertime Sunset Misty Twisty Slush which came up to be $9.48 in total. I quite enjoyed my Blizzard, a perfectly sweet but not too sweet treat with a good amount of choco chips for texture. I didn't like the slush as much. The colors were beautiful but the taste was too artificial for my liking. There was a short line on an early Saturday evening and we got our orders relatively quickly. No seating available but you can easily walk outside the mall and enjoy the outdoor ambiance with plenty of tables and chairs. Not sure why it has such low reviews! I saw a review that said that credit cards weren't accepted which might be due to a machine issue because I was able to pay without issues.
Mike Salai
Cash only, so I couldn’t get anything
Mike S.
Cash only, couldn't get anything. Would have, but I don't carry cash, and neither do many others. Hurts opportunity for impulse treats. I'm familiar with locations outside of California (especially the DQs in Texas) and it's odd that they would allow a franchisee to hurt their brand so bad, but I did have a great time marking all the 1 star reviews as "Helpful." I wonder if I'll get a canned response too.
Dave R
Orange Julius all day long!!! And here's a pro tip from the secret menu, tell them to make it Julius style and they'll give you a big bowl of chicken gizzards ?? ??
The lone staff person provided good service and a delicious blizzard.
scot b.
Ice cream and beer is the bomb
Heather R.
My family and I trekked out yesterday for Free Cone Day, which was advertised via email as a "no obligations" promotion. Stop in at any time, get a free cone. When we arrived, we were told that we had to make a purchase before we could take advantage of the promotion. I showed the cashier my email, and asked her where it stated that I had to make a purchase before I would be eligible for a free cone. She acknowledged that it did not, but tapped a sign to the side of the register that said the promotion was only valid for those who make purchases. I asked about the discrepancy; she gave some inane response that this condition only applied to Dairy Queens in malls.This is classic bait and switch. The company lures the public in through false advertising (the bait), and then switches the terms or makes the promotion conditional upon a purchase (the switch). I refused to buy anything given the unethical business practices. There are lots of options in Burbank for ice cream - Ben and Jerry's and Cold Stone Creamery are right down the street - and they don't need to cheat to get business.You as a customer have choices as to where you spend your money, and I would encourage you to spend it elsewhere.
Lisa P.
You got to experience this masterpiece of this banana split! The staff was friendly and having a great conversation. This is a great place to have a treat before and after the movie
Dakota Kappen
I got a treat here and it was pretty good I'd have to say
This location continues to close early.They say the machine Broke constantly as I come in near closing. Patrons around the area are all eating ice cream.I wanted food and Orange Julius and they constantly close early.What can be done about this and my inconvenience?
Atmosphere: 1
Food: 2
Service: 1
Wanted a cup of water with my milkshake and they said they only have bottles. Very cheap way to run a business. I'll go to 5 guys next time instead.
Upon entering Dairy Queen, I was immediately struck by the juxtaposition of its unassuming exterior and the culinary treasures it held within. In a world where fine dining often takes center stage, Dairy Queen stands as a testament to the enduring allure of comfort food, presented with a touch of nostalgia.As I stepped inside, a symphony of familiar scents wafted through the air, invoking memories of simpler times. The aroma of freshly baked waffle cones mingled with the sweet fragrance of soft-serve ice cream, creating an olfactory experience that was, in itself, worth the visit. It was as if the very essence of summer vacation and carefree indulgence had been encapsulated in this unassuming fast-food haven.Turning my attention to the menu, I found a deceptively simple selection of treats that belied their true depth of flavor. The DQ Blizzard, an iconic creation, immediately piqued my interest. I opted for the Salted Caramel Truffle Blizzard, a blend of velvety soft-serve ice cream infused with ribbons of luscious salted caramel and punctuated by delectable truffle pieces. The result was a harmonious marriage of sweet and salty, with the truffles providing a satisfying crunch that contrasted beautifully with the creamy base. Each spoonful was a revelation, a reminder that culinary excellence can often be found in the unassuming.Continuing my exploration of the menu, I couldn't resist sampling the DQ GrillBurger, a classic offering that showcased Dairy Queen's dedication to quality ingredients. The burger arrived perfectly grilled, with a juicy beef patty adorned by a symphony of fresh vegetables and house-made sauces. The sesame seed bun, lightly toasted, added a delightful crunch to each bite. It was a burger that transcended the ordinary, a testament to the attention to detail that Dairy Queen applies even to its humblest offerings.The dining experience at Dairy Queen was equally noteworthy. The staff, though operating in a fast-food environment, exuded a warmth and friendliness reminiscent of a cherished neighborhood diner. Their genuine enthusiasm for their craft shone through, adding to the overall charm of the establishment.The ambiance of Dairy Queen, with its nostalgic decor and retro vibes, further enhanced the experience. Neon signs and vintage memorabilia adorned the walls, transporting diners to a bygone era when ice cream parlors were the epicenter of community life. It was a place where families gathered, friends shared stories, and children's laughter filled the air--a slice of Americana that felt both timeless and comforting.In conclusion, while Dairy Queen may not grace the pages of Michelin guides, it occupies a unique and cherished place in the culinary landscape. It serves as a reminder that true gastronomic satisfaction need not always be found in the confines of gourmet temples. Instead, it can manifest in the simple pleasure of a well-crafted Blizzard or a perfectly grilled burger, served with a side of nostalgia and a genuine smile. Dairy Queen may not aspire to haute cuisine, but it embodies the art of creating culinary joy from the simplest of ingredients--a feat that should not be underestimated. For those seeking a taste of comfort, a touch of nostalgia, and a generous serving of culinary authenticity, Dairy Queen beckons as a destination worth savoring.
TERRIBLE CUSTOMER SERVICE!! Being as today was national cheeseburger day they were advertising a deal but when i called and asked about it i was threatened that the woman working was going to call the police on me!! Unbelievable that they arent even educated on their ongoing deals, and worse customer service to threaten an inquiring customer.
There is an older, disgruntled/angry looking/acting woman who works here that consistently makes drinks that make me sick--stomach upset and pain, dryness/clogged throat, and nausea. I even noticed that there was something wet on the top of my drink the first time and she claimed it was the caramel melting the drink, but the stuff was clear--not the color of the drink. This place should not hire employees that are allowed to demonstrate their hate for (much less do harm to) their customers for whatever reason; especially one that would have been a frequent customer if not for employees like this.
I love the smoothies and the milkshakes.
Summer time calls for summer treats! I haven't been to a Dairy Queen/Orange Julius in forever so had to stop by for dessert after strolling through the Burbank mall. We got a mini choco dipped strawberry Blizzard and a small Summertime Sunset Misty Twisty Slush which came up to be $9.48 in total. I quite enjoyed my Blizzard, a perfectly sweet but not too sweet treat with a good amount of choco chips for texture. I didn't like the slush as much. The colors were beautiful but the taste was too artificial for my liking. There was a short line on an early Saturday evening and we got our orders relatively quickly. No seating available but you can easily walk outside the mall and enjoy the outdoor ambiance with plenty of tables and chairs. Not sure why it has such low reviews! I saw a review that said that credit cards weren't accepted which might be due to a machine issue because I was able to pay without issues.
Cash only, so I couldn’t get anything
Cash only, couldn't get anything. Would have, but I don't carry cash, and neither do many others. Hurts opportunity for impulse treats. I'm familiar with locations outside of California (especially the DQs in Texas) and it's odd that they would allow a franchisee to hurt their brand so bad, but I did have a great time marking all the 1 star reviews as "Helpful." I wonder if I'll get a canned response too.
Orange Julius all day long!!! And here's a pro tip from the secret menu, tell them to make it Julius style and they'll give you a big bowl of chicken gizzards ?? ??
Restaurantji Recommends
The lone staff person provided good service and a delicious blizzard.
Ice cream and beer is the bomb
My family and I trekked out yesterday for Free Cone Day, which was advertised via email as a "no obligations" promotion. Stop in at any time, get a free cone. When we arrived, we were told that we had to make a purchase before we could take advantage of the promotion. I showed the cashier my email, and asked her where it stated that I had to make a purchase before I would be eligible for a free cone. She acknowledged that it did not, but tapped a sign to the side of the register that said the promotion was only valid for those who make purchases. I asked about the discrepancy; she gave some inane response that this condition only applied to Dairy Queens in malls.This is classic bait and switch. The company lures the public in through false advertising (the bait), and then switches the terms or makes the promotion conditional upon a purchase (the switch). I refused to buy anything given the unethical business practices. There are lots of options in Burbank for ice cream - Ben and Jerry's and Cold Stone Creamery are right down the street - and they don't need to cheat to get business.You as a customer have choices as to where you spend your money, and I would encourage you to spend it elsewhere.
You got to experience this masterpiece of this banana split! The staff was friendly and having a great conversation. This is a great place to have a treat before and after the movie
I got a treat here and it was pretty good I'd have to say