Got ripped off with a half full medium nitro cold brew and they tried to justify it saying thats normal. They just don't know how to serve nitro cold brew. I used to be a barista and know how foamy this gets. there's a way to serve it. Unfortunately they don't know what they're doing. The fact they were trying to make excuses shows they just follow whatever the machine does
Atmosphere: 1
Food: 1
Service: 1
David Kosineski
I love that Jones coffee was at the airport. Big believer in supporting local. I asked for a splash of almond milk in my coffee this morning and they tried charging me a $1! You’re charging $5 for a drip coffee already why should I pay for a splash of almond milk.
Atmosphere: 4
Food: 4
Service: 1
Vivien Shi
Cute airport coffee spot :)There was only 1 person working and it was super busy so I really appreciated how fast, friendly, and attentive she was. I got an iced espresso with a splash of almond milk. They have honey, sugar, and creamer available to grab as well as water, healthy snacks, fruit, sandwiches, and wraps. Good spot to stop at before heading off for a flight!
Atmosphere: 5
Food: 5
Service: 5
Nikki Judge
I'm a die hard Starbucks drinker but today Jones Coffee Roasters was my only choice.I did not have high hopes as it's an airport coffee shop, however from the get I had a fantastic experience. There was one female and two males working. I was greeted promptly and with smiles and then we got to laughing about one of the men saying "that matcha looks fire" about a drink he just made.Everyone in the lobby was laughing and it was just a great experience to be having that much fun at 11am in an airport coffee shop.I ordered a caramel latte and it was delicious and worth the $8 it cost me.
Atmosphere: 3
Food: 4
Service: 5
S. Z.
You sit down and want something to drink, your order is taken and brought, only then are you told that you have to eat something otherwise you are not allowed to sit!Couldn't you say that in advance before you took the order and brought it?That's not a service if all the seats are empty! Why are they empty? You should think about why no one goes! Even though it is the only restaurant at the airport!
Atmosphere: 1
Food: 1
Service: 1
Rodrigo “funning”
I ordered their “New York” with almond milk. It was a descent cup of coffee, flavor was good and temperature was descent.First time I took the order it didn’t get made so I had to go back and they made it when it wasn’t put in. Still a good coffee spot but compared to their Pasadena spots, it’s a lot different.
Atmosphere: 3
Food: 3
Service: 3
Jaimee B.
tasty coffee but expensiveeee. A small is $7.25 but it's tasty. i got a hazelnut iced latte. extra points for good service! the burbank airport is very cramped but this bit of caffeine helps me deal :)
McKenzie Verhulst
overpriced and not good tasting drinks, even if you get tea :( the generic cold airport Sandwhiches are $20 and a $7 drink becomes $12
Lisa N.
Got to the airport super early and decided to get to a maple spice latte. It's tasty, prices are a little high cuz - airport Also needed a water bottle forgot one from home - I wish there were prices on items in case - I picked an Iceland water and it was over 5 bucks - there was also Aquafina but it's not my fav but if there was a huge price difference I would have sucked it up but didn't want to be the person asking how much is this? How much is that? Employees were very friendly but what the heck is the sustainability fee? Also disliked the screen that asks for tip doesn't have zero - you have to go to a different screen
Lisa V.
Iced chai latte was yummy and make quickly. Not badly priced for the airport. Quick and friendly staff.
Do not get the matcha latte. Does not taste like matcha at all. Save your money lol! Tossed my $7 drink after one sip. Couldn't stand the taste
Jeremy Zella
I always look forward to grabbing a coffee and bite to eat here. Great, friendly servers, delicious coffee and food make this place a must visit whenever I fly out of BUR.
Jon Schwindt
Only coffee in terminal. Terrible burnt coffee, obviously overpriced. Pay for the 5 employees “working” when only 1 is working. Added service fee, added charge for milk in your coffee.Unless you need you fix it isn’t worth it. Even if you do it kinda still isn’t worth it. Trash businessWheelchair accessibility: Accessible in terminal 2
Atmosphere: 1
Food: 1
Service: 2
Kenyon Nelson
Make sure to keep your receipts. I keep mine for work expense report and these guys went in and added additional money to the bill. I emailed management and they deny it saying my receipt isn’t final.Be absolutely sure to ask for a final receipt or they will add an extra tip for themselves.
Atmosphere: 3
Food: 2
Service: 1
Steve A.
I like my coffee black so good quality helps. This location has weak coffee at full price. They do have a food selection so it may be a good alternative to Guy's place Breakfast burritos etc.
Got ripped off with a half full medium nitro cold brew and they tried to justify it saying thats normal. They just don't know how to serve nitro cold brew. I used to be a barista and know how foamy this gets. there's a way to serve it. Unfortunately they don't know what they're doing. The fact they were trying to make excuses shows they just follow whatever the machine does
Atmosphere: 1
Food: 1
Service: 1
I love that Jones coffee was at the airport. Big believer in supporting local. I asked for a splash of almond milk in my coffee this morning and they tried charging me a $1! You’re charging $5 for a drip coffee already why should I pay for a splash of almond milk.
Atmosphere: 4
Food: 4
Service: 1
Cute airport coffee spot :)There was only 1 person working and it was super busy so I really appreciated how fast, friendly, and attentive she was. I got an iced espresso with a splash of almond milk. They have honey, sugar, and creamer available to grab as well as water, healthy snacks, fruit, sandwiches, and wraps. Good spot to stop at before heading off for a flight!
Atmosphere: 5
Food: 5
Service: 5
I'm a die hard Starbucks drinker but today Jones Coffee Roasters was my only choice.I did not have high hopes as it's an airport coffee shop, however from the get I had a fantastic experience. There was one female and two males working. I was greeted promptly and with smiles and then we got to laughing about one of the men saying "that matcha looks fire" about a drink he just made.Everyone in the lobby was laughing and it was just a great experience to be having that much fun at 11am in an airport coffee shop.I ordered a caramel latte and it was delicious and worth the $8 it cost me.
Atmosphere: 3
Food: 4
Service: 5
You sit down and want something to drink, your order is taken and brought, only then are you told that you have to eat something otherwise you are not allowed to sit!Couldn't you say that in advance before you took the order and brought it?That's not a service if all the seats are empty! Why are they empty? You should think about why no one goes! Even though it is the only restaurant at the airport!
Atmosphere: 1
Food: 1
Service: 1
I ordered their “New York” with almond milk. It was a descent cup of coffee, flavor was good and temperature was descent.First time I took the order it didn’t get made so I had to go back and they made it when it wasn’t put in. Still a good coffee spot but compared to their Pasadena spots, it’s a lot different.
Atmosphere: 3
Food: 3
Service: 3
tasty coffee but expensiveeee. A small is $7.25 but it's tasty. i got a hazelnut iced latte. extra points for good service! the burbank airport is very cramped but this bit of caffeine helps me deal :)
overpriced and not good tasting drinks, even if you get tea :( the generic cold airport Sandwhiches are $20 and a $7 drink becomes $12
Got to the airport super early and decided to get to a maple spice latte. It's tasty, prices are a little high cuz - airport Also needed a water bottle forgot one from home - I wish there were prices on items in case - I picked an Iceland water and it was over 5 bucks - there was also Aquafina but it's not my fav but if there was a huge price difference I would have sucked it up but didn't want to be the person asking how much is this? How much is that? Employees were very friendly but what the heck is the sustainability fee? Also disliked the screen that asks for tip doesn't have zero - you have to go to a different screen
Iced chai latte was yummy and make quickly. Not badly priced for the airport. Quick and friendly staff.
Restaurantji Recommends
Do not get the matcha latte. Does not taste like matcha at all. Save your money lol! Tossed my $7 drink after one sip. Couldn't stand the taste
I always look forward to grabbing a coffee and bite to eat here. Great, friendly servers, delicious coffee and food make this place a must visit whenever I fly out of BUR.
Only coffee in terminal. Terrible burnt coffee, obviously overpriced. Pay for the 5 employees “working” when only 1 is working. Added service fee, added charge for milk in your coffee.Unless you need you fix it isn’t worth it. Even if you do it kinda still isn’t worth it. Trash businessWheelchair accessibility: Accessible in terminal 2
Atmosphere: 1
Food: 1
Service: 2
Make sure to keep your receipts. I keep mine for work expense report and these guys went in and added additional money to the bill. I emailed management and they deny it saying my receipt isn’t final.Be absolutely sure to ask for a final receipt or they will add an extra tip for themselves.
Atmosphere: 3
Food: 2
Service: 1
I like my coffee black so good quality helps. This location has weak coffee at full price. They do have a food selection so it may be a good alternative to Guy's place Breakfast burritos etc.