765 Airport Blvd., Burlingame
Long time Diamond member, frequent traveler here. My big company rate includes breakfast, but this property refuses to honor that. They also tell me that they do not honor any Hilton brand loyalty levels at all so beware.My breakfast today consisted of one egg, two slices of bacon, 2/3 of a small red potato and a very small bowl of fruit. Was charged over $30 for this.Everyone once in a while I run across a hotel that tries to take advantage and this one is at the top of that list.
Deceived. That’s what we felt from here. We specifically booked this hotel due to an indoor pool and free breakfast of which NONE were true. There is a $10 fee per person for breakfast (despite collateral and advertising to the contrary everywhere including within the room) and the pool is still closed due to Covid…2 years later. The place feels super run down and nothing like what i have come to expect of a Hilton garden inn. This town is filled with other choices…suggest you find another place.
Stayed here two nights a week ago using my Hilton honors points. I was doing a road trip and decided to relax for a couple days. The pool and spa were closed the whole time I was there.The rooms are very aged and need an update. The channels on the TV were ancient. The vent in the bathroom didn't work so after my shower there were mold spots on the ceiling. The beds were also super uncomfortable. More uncomfortable than the platform bed I have in the back of my car. The walls are very thin, I could hear people in the hallway and it felt like they were in the same room as me.The guest front desk had me standing there for a few minutes while she finished her paperwork until she acknowledged me.One star for the free parking and its location. I preferred to stay a little further away from downtown SF.I definitely wouldn't stay here again if I'm being honest.
Was a clean place, my only gripe was I checked in online and set my check-in to 3 pm ( normal check-in time) I got there a little early waiting on digital key to pop up. It said room wasn't ready. After waiting in the parking lot for about an hour, I went into the lobby at 2:45 pm. App said my room wasn't ready. Walked to the front desk to see an update, the front desk confirmed it wasn't ready that it should take normally 15 min. for room to be clean. I waited for over an hour in the lobby and my room still wasn't ready. Finally I was offered a choice of another room. Definitely not something you want to deal with when you have to check out at 3 am the next morning to catch a flight back to the East Coast.
I’m a Hilton guy, it’s my go to and HGI is almost always great. This one was tired 10 years ago. 1 Elevator is down and from the tape on the sign, not the first time, no evening meal or even drink service, room is tired, not a single piece of art in the hallway, etc. no airport shuttle. I can go on…It may be time to invest in some refurbishment or maybe better yet, sell it. It would be a good addition to the Motel6 portfolio.Highlights: breakfast was good though no buffet
Paying $178 w/o breakfast and getting up with severe backpain. The mattresses are very, very old. It is like laying in a hole. The adjustment they advertise does also not work anymore. Shower head is leaking.In my first room the heater was not working at all. I m silver at honors and bonvoy. But I never had a worse mattress at Marriott Hotels. I m done with Hilton.
The Hilton went above and beyond my expectations the room was new and clean and the breakfast was amazing no your run of the mill continental they make it to order just the way you want it. I come to San Francisco monthly and this is the place I will always stay.
Great location, about 10 minutes from car rental. Room was comfortable. Mini fridge, microwave and coffee maker in room.Hotel restaurant only open for breakfast.
Nice room, good parking and continental breakfast. Also very quiet
At time of booking, and even check in was given flyer stating there was grab and go breakfast. However the next morning we were quoted multiple prices, so went to store spent $20 which lasted us the 3 days we were there. Was there this summer and had free grab and go breakfast. Which is why I chose to stay here again. Guess it's time to find another hotel
Great hotel with a walking/running path that is connected. It was clean and with modern and updated amenities.
Its nice . not over crowded like alot of other ones. I stay there about once a month for work. Iv noticed the price has gone up about $100. Which i dont like
I love this hotel, the rooms are spacious and clean. They have microwave, fridge and they don't charge you to park.
Room is clean, decor could be updated. Appreciate the keurig coffee machine, fridge and microwave in the room.
We booked about 2 weeks before our stay. A few days before, I noticed the price was about 40 dollars cheaper for our room. We called, and they had no problem giving us the cheaper rate.When we arrived, the front desk staff was less than excited to be there. We're gold members, and super excited about it, since it's our first time. So we asked for an upgrade, to a jacuzzi room. The guy says they don't even have jacuzzi rooms. Odd, since it's an option on the Hilton app. But, okay.The room was small, but clean. I didn't really find much to complain about. There was a huge glob of bird poo on our window. And the windows were so filthy, I couldn't really see out. That was very disappointing, since we had a lovely view of the bay, and airport, that we couldn't really enjoy. I would have loved a clean window. They definitely are missing an opportunity with no balconies. The views are great. Balconies would definitely be useful.The bed was EXTREMELY comfortable. 9 out of 10 times, I'm going to complain about the bed. But this one, was amazing, and I slept so great, and no backache when I awoke.Parking is free. Breakfast is not. Coffee is free in the lobby though. Overall, it was a good stay.
765 Airport Blvd., Burlingame, CA 94010