Hotel is in a great location right off the freeway. Great price and great rooms. The view of the water is awesome. Hotel is in great shape and clean. Only issue was the app didn't work for the keyless entry.
Anne Krijger
Rooms are a bit dated but are spacious enough and have modern charging stations.Bed(s) sleeps well. Fridge, coffee/tea-maker and microwave available.Desk with wired internet connection and good seat to work on.There is only little noise from the airport.Had a good night sleep there for next day 11h flight.Not sure if they have rooms with actual walk in showers.I had requested a King with shower,got a double Queen with shower in the bathtub.Toilet is a bit too close to the bath for my liking.$20 for parking overnight, which is fairly standard in that area.As Hilton Honours member - free to register - wifi is free.The charging stations were a bit sticky because of the failing plasticizer I think?
Aparna Rae
Highly discourage folks from staying here. Lacks basic amenities, no room service, inadequate staffing, not shuttle or food on-site. No drinking water provided- Miriam at the front desk charged us $3/ea for small bottles of water.When I asked how they expected people to make coffee, she said people typically bring their own water. ??
kim942023
The male staff at the front desk when I checked in at the hotel was very unfriendly and made me feel very unpleasant. What’s worse, I came back to the hotel room after dinner, and it was so cold because the heater didn't come out, but it took more than an hour to change the room, so I had no choice but to sleep late without taking a shower. I don't want to recommend this hotel to other friends, and will never visit this hotel again..
travellerI572MM
I requested for non-smoking room since I have bad Allergy, they gave to me the room that smoked in bathroom before me and it was smelly cigarette. I called them to let them know, all they said was Oh! Not even apologizing, not even offering the room change. I tried to open the window but even the window can not be open . 2nd problem with this hotel, they won’t give you any shower cap, very basic bath item that all the hotels provide. I was in this hotel 4 weeks ago and they provided but this time they said they don’t have any more. 3 rd problem with this hotel is if you try to call the front desk from the room using room phone , they don’t answer but if you use your own phone and call they answer. 4 issue with this hotel is they advertise free Wi-Fi but the network speed is too weak so you have to purchase the Wi-Fi . All and all this is not good hotel to stay. I will never recommend this hotel. The quality of the room and service for what they charge is very awful. You better go with Hilton brand itself not Garden inn.
xannieyang2
Room seems to be outdated. Has a dark gloomy feel. I booked the breakfast included in price but did not get coupons upon checking in with front desk. I did app check in but when I went to inquiry at the desk I was told they did not do breakfast coupon and that the dinning room will have my info. The next morning server had no clue and told me to check with the manager. Breakfast options were a bit small overpriced. Overall dissatisfied with this stay. I had way better experience with other Hilton garden inn. Will not come back to this location would rather drive a bit further.
Danny Tjandra
Great old hotel. Be prepared that they won't clean your room if you stay 2-3 days. Breakfast is pricey though. 2 eggs for approximately $15 (?). There's almost no customer in the dining room, just two or maybe 2 other guests at the
CarJoBo
Overpriced for a 3-star hotel with no shuttle. Room was clean and quiet, but the clerk informed me rather curtly that the advertised free shuttle doesn’t exist and “everyone takes Uber.”
Shawn Mulbreght
If you want a hotel that charges to park car when you stay qith even tell you when check in l!! If you want to listen jet as this hotel in flight path they land every couple hours every day and night as it hard to sleep! I will not be staying thier again !! Front desk is not up with you, as i check today they told about a parking fees!!
BPtravelsfromMSN
Checked in late on Sunday night using digital key after being dropped off by Lyft. So far so good...Short ride to airport in early morning. All goes well: room's clean, HVAC works, etc. Bill arrives in my email & shows a parking charge. Call hotel, leave voice message for GM asking to have charge removed. Subsequently I get a call noting that the parking charge will be removed. Also leave message via website for Hilton Honors to tell them know this as well. Credit card statement arrives and the correct amount has been credited to account BUT two charges totaling $250 appear. Hilton Honors tells me to call guest assistance. I'm now two hours into trying to get this bill right. A hotel that can't get your bill correct after two attempts isn't worth your business. A brand that won't support you isn't worth your business either. Wouldn't stay here again simply because I fear that I'll have to chase the hotel staff & brand owner to get things right. Stay elsewhere and save yourself the time & effort. Marriott next time...
Just stayed overnight due to a long layover. No airport shuttle, they used covid as the excuse. They did call a taxi for us to return to the airport. Daytime staff was very nice. Room was clean and spacious. My son enjoyed the jacuzzi tub!!
taoz296
This hotel is beyond unreasonable. If you want to be insulated as a paying customer, go ahead and book it. Here is what happened to me. First I checked in using the app and got my digital key. When I arrived, there is another guest in my room. We went to the concierge, they told us this happened because we shared the same last name - is this a legit reason? Anyway, they gave me a new room at a lower floor. The next day, when I check out, they asked for my credit card. This was surprising because I put my credit card down when booking and was not asked when checking in. Plus, there were two rooms assigned to me. It reasonable for anyone to check a few details before handing out the credit card. However, the woman at the front desk accused me of refusing to pay and interrupted me multiple times when I tried to explain to her why I needed to check a few details before putting my credit card out. Then, she threatened multiple times about calling the police without listening. If you think the above is ridiculous, hold on. After I made a few calls to the hotel customer care and my credit card company, I was ready to pay. So, I went to the front desk and asked to put down my credit card. During the process, I found out that that women was filming me using her personal phone!!!
caleb5995000
Anyone working with people in a professional setting should have a number of responses in their repertoire to deescalate a situation. For example: "I apologize for the misunderstanding. Let's work together to resolve this issue." OR "I was not present when XYZ took place, but let's move forward and focus on something that will work for you. How does that sound? If you have worked in any kind of customer facing environment, I am sure you have used something like this... and you probably have many better ones that you have used. Right? So... to say "... you lied." to my face, at the front desk, in front of other people, in my opinion is not acceptable.
xiaoxxx2017
The hotel itself is just an average hotel which is a bit dated. There are some stains on the comforter and some AC noises at night but no big deal. The biggest problem is with the incompetent management and staff: I booked a room rate that included breakfast for every guest, but the hotel front desk staff refused to provide the breakfast voucher and claim that I can only get a "discount" on the breakfast. After I pointed out the "discount" the staff claims I get is actually the food and beverage credit as a Gold member benefits, the staff agreed to escalate to the manager. The manager replied in email later that he can provide $20 credit in total which is far from covering breakfast for 4 guests and 2 nights.
fw1712
You are greeted by a big sign on the door that the hotel is under new management - and they have quite a bit to do and staff needs some training. You also get the feeling that they are trying to cut costs wherever they can. They advertise restaurant open for breakfast, lunch and dinner. It is only open for breakfast. A bit disappointing when you arrive late and find it is closed. Need to drive to find food or other restaurants. Walking distance to San Francisco Bay. Just duck for low flying airplanes...
Hotel is in a great location right off the freeway. Great price and great rooms. The view of the water is awesome. Hotel is in great shape and clean. Only issue was the app didn't work for the keyless entry.
Rooms are a bit dated but are spacious enough and have modern charging stations.Bed(s) sleeps well. Fridge, coffee/tea-maker and microwave available.Desk with wired internet connection and good seat to work on.There is only little noise from the airport.Had a good night sleep there for next day 11h flight.Not sure if they have rooms with actual walk in showers.I had requested a King with shower,got a double Queen with shower in the bathtub.Toilet is a bit too close to the bath for my liking.$20 for parking overnight, which is fairly standard in that area.As Hilton Honours member - free to register - wifi is free.The charging stations were a bit sticky because of the failing plasticizer I think?
Highly discourage folks from staying here. Lacks basic amenities, no room service, inadequate staffing, not shuttle or food on-site. No drinking water provided- Miriam at the front desk charged us $3/ea for small bottles of water.When I asked how they expected people to make coffee, she said people typically bring their own water. ??
The male staff at the front desk when I checked in at the hotel was very unfriendly and made me feel very unpleasant. What’s worse, I came back to the hotel room after dinner, and it was so cold because the heater didn't come out, but it took more than an hour to change the room, so I had no choice but to sleep late without taking a shower. I don't want to recommend this hotel to other friends, and will never visit this hotel again..
I requested for non-smoking room since I have bad Allergy, they gave to me the room that smoked in bathroom before me and it was smelly cigarette. I called them to let them know, all they said was Oh! Not even apologizing, not even offering the room change. I tried to open the window but even the window can not be open . 2nd problem with this hotel, they won’t give you any shower cap, very basic bath item that all the hotels provide. I was in this hotel 4 weeks ago and they provided but this time they said they don’t have any more. 3 rd problem with this hotel is if you try to call the front desk from the room using room phone , they don’t answer but if you use your own phone and call they answer. 4 issue with this hotel is they advertise free Wi-Fi but the network speed is too weak so you have to purchase the Wi-Fi . All and all this is not good hotel to stay. I will never recommend this hotel. The quality of the room and service for what they charge is very awful. You better go with Hilton brand itself not Garden inn.
Room seems to be outdated. Has a dark gloomy feel. I booked the breakfast included in price but did not get coupons upon checking in with front desk. I did app check in but when I went to inquiry at the desk I was told they did not do breakfast coupon and that the dinning room will have my info. The next morning server had no clue and told me to check with the manager. Breakfast options were a bit small overpriced. Overall dissatisfied with this stay. I had way better experience with other Hilton garden inn. Will not come back to this location would rather drive a bit further.
Great old hotel. Be prepared that they won't clean your room if you stay 2-3 days. Breakfast is pricey though. 2 eggs for approximately $15 (?). There's almost no customer in the dining room, just two or maybe 2 other guests at the
Overpriced for a 3-star hotel with no shuttle. Room was clean and quiet, but the clerk informed me rather curtly that the advertised free shuttle doesn’t exist and “everyone takes Uber.”
If you want a hotel that charges to park car when you stay qith even tell you when check in l!! If you want to listen jet as this hotel in flight path they land every couple hours every day and night as it hard to sleep! I will not be staying thier again !! Front desk is not up with you, as i check today they told about a parking fees!!
Checked in late on Sunday night using digital key after being dropped off by Lyft. So far so good...Short ride to airport in early morning. All goes well: room's clean, HVAC works, etc. Bill arrives in my email & shows a parking charge. Call hotel, leave voice message for GM asking to have charge removed. Subsequently I get a call noting that the parking charge will be removed. Also leave message via website for Hilton Honors to tell them know this as well. Credit card statement arrives and the correct amount has been credited to account BUT two charges totaling $250 appear. Hilton Honors tells me to call guest assistance. I'm now two hours into trying to get this bill right. A hotel that can't get your bill correct after two attempts isn't worth your business. A brand that won't support you isn't worth your business either. Wouldn't stay here again simply because I fear that I'll have to chase the hotel staff & brand owner to get things right. Stay elsewhere and save yourself the time & effort. Marriott next time...
Restaurantji Recommends
Just stayed overnight due to a long layover. No airport shuttle, they used covid as the excuse. They did call a taxi for us to return to the airport. Daytime staff was very nice. Room was clean and spacious. My son enjoyed the jacuzzi tub!!
This hotel is beyond unreasonable. If you want to be insulated as a paying customer, go ahead and book it. Here is what happened to me. First I checked in using the app and got my digital key. When I arrived, there is another guest in my room. We went to the concierge, they told us this happened because we shared the same last name - is this a legit reason? Anyway, they gave me a new room at a lower floor. The next day, when I check out, they asked for my credit card. This was surprising because I put my credit card down when booking and was not asked when checking in. Plus, there were two rooms assigned to me. It reasonable for anyone to check a few details before handing out the credit card. However, the woman at the front desk accused me of refusing to pay and interrupted me multiple times when I tried to explain to her why I needed to check a few details before putting my credit card out. Then, she threatened multiple times about calling the police without listening. If you think the above is ridiculous, hold on. After I made a few calls to the hotel customer care and my credit card company, I was ready to pay. So, I went to the front desk and asked to put down my credit card. During the process, I found out that that women was filming me using her personal phone!!!
Anyone working with people in a professional setting should have a number of responses in their repertoire to deescalate a situation. For example: "I apologize for the misunderstanding. Let's work together to resolve this issue." OR "I was not present when XYZ took place, but let's move forward and focus on something that will work for you. How does that sound? If you have worked in any kind of customer facing environment, I am sure you have used something like this... and you probably have many better ones that you have used. Right? So... to say "... you lied." to my face, at the front desk, in front of other people, in my opinion is not acceptable.
The hotel itself is just an average hotel which is a bit dated. There are some stains on the comforter and some AC noises at night but no big deal. The biggest problem is with the incompetent management and staff: I booked a room rate that included breakfast for every guest, but the hotel front desk staff refused to provide the breakfast voucher and claim that I can only get a "discount" on the breakfast. After I pointed out the "discount" the staff claims I get is actually the food and beverage credit as a Gold member benefits, the staff agreed to escalate to the manager. The manager replied in email later that he can provide $20 credit in total which is far from covering breakfast for 4 guests and 2 nights.
You are greeted by a big sign on the door that the hotel is under new management - and they have quite a bit to do and staff needs some training. You also get the feeling that they are trying to cut costs wherever they can. They advertise restaurant open for breakfast, lunch and dinner. It is only open for breakfast. A bit disappointing when you arrive late and find it is closed. Need to drive to find food or other restaurants. Walking distance to San Francisco Bay. Just duck for low flying airplanes...