I made a mobile pick up order that was going to be ready in an hour automatically made the website. When I came to pickup my food, my food was cold!! I also ordered a creamy cilantro sauce for almost 5 dollars which was not included in the bag and I could not get the sauce because the store was closed by then. There are also no utensils included! I am so disappointed because I live just one block away from this restaurant!! Do better!
Carolyn Allen
Was looking for something low in calories but filling, I chose the double chicken avocado salad, it was
Atmosphere: 3
Food: 5
Service: 5
Bad Mako
My son just returned with some food from this particular El Pollo Loco.The chicken in my burrito was burnt. Not overcooked, it was black burnt. Same with his burrito, and they messed up my wife's El Pollo Bowl.The staff, as my son told me, was fighting with a customer.Staff, undertrained and unprofessionalFood, burnto to a blackened unidentifiable mess.I can assure you we will not be returning to this particular El Pollo Loco.There are two closer to the place of my employment, I'll just buy from those and bring it home.I don't expect a five-star restaurant from an El Pollo Loco, but I do expect some semblance of an edible meal.
Atmosphere: 2
Food: 1
Service: 1
P B
Delicious grilled chicken, okay
Atmosphere: 4
Food: 5
Service: 4
John T
They take EBT food stamps but that's the only time I can afford to eat
Atmosphere: 3
Food: 3
Service: 3
Wilton Farley Sr.
I've been going to this El Pollo Loco for over 15 years and I still go there today they got the best chicken in Carson hands
Atmosphere: 5
Food: 5
Service: 5
Susan Antonio
Love Polo Loco♥️♥️♥️
Atmosphere: 4
Food: 5
Service: 4
Carlos Rendon
I ordered to take out. The older guy cooking needs to be reminded who he is cooking for. I was slow to oder as I couldn't read the menu, visual impairment, the cook was also taking the orders, he was pushing for me to order, there was no one behind me, he walked away and started cooking another order, he must taken before me. Instead of assisting in placing the order he was loudly challenging me read faster even though I told him I could see the combination plates were further away on the menu. He finally returns,q took my order and prepared the 3 smallest thighs he could cut. Goes to proof that complaints to the cook can be hazardous to your health and if the cook gets angry you better get out of his kitchen and go some place else.The food as always good, I'd one of the healthiest in fast food. 3 pieces where always that small I would order 4.
Atmosphere: 1
Food: 4
Service: 1
Noemi C.
It's very disappointing to pick up your food order and the food is lacking in so many ways. My salad was so bland and the chicken was DRY. Customer service is very robotic from the cashiers; the cooks are always friendly but the cashiers seem to have zero personality and appear to be miserable. After coming to this location, I realized why when I do eat EPL why I avoid this particular location.
Service was good but the chicken is really burnt or dry most of the time and the portions are not consistent, sometimes I'm satisfied and then sometimes there's barely any chicken in the bowls/salads.
Atmosphere: 5
Food: 3
Service: 5
Jennifer S.
Came here since it's close to my MIL and the freeway back home to the IE. I regret stopping here and giving them my money. The chicken was old and dry. The avocado salsa was lacking salt and tasted like water. They served me warm flat soda without warning that they had no ice. I recommend staying as far away from this location as possible.
Jimena Ramos
The chicken
Service: 3
Recommended dishes: Chips and Guacamole
Dorothy G.
We love El Pollo Loco on Carson St! The manager, Murphy , is always nice, friendly, and doesn't forget anything. All the employees, from cashier to cooks, are great and food is cooked perfectly! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rice and Beans from Pollo Loco, Creamy Cilantro Dressing, Mac & Cheese, Double Chicken Avocado Salad, Classic Chicken Burrito, BRC Burrito, Burrito, Chips and Guacamole
Kimberly Croxton
The service was good, the restaurant was clean. I really love El Pollo Loco!! What I don't like is that I spent almost 30 dollars on chicken (which did include 10 dollars off in the app,)so originally it would've been almost 40 dollars. Point is they gave me fresh chicken and old chicken, which ticked me off. I visit many different sites and there is always an issue. Did I return to the location...No. one reason is that I didn't live close. The second reason would be when you spend your money you expect good quality food and service. Throw that old chicken away and give consumers what they see on the menu, or in the window!!! & don't have careless employees that won't do their best to make our experiences a happy one.
I made a mobile pick up order that was going to be ready in an hour automatically made the website. When I came to pickup my food, my food was cold!! I also ordered a creamy cilantro sauce for almost 5 dollars which was not included in the bag and I could not get the sauce because the store was closed by then. There are also no utensils included! I am so disappointed because I live just one block away from this restaurant!! Do better!
Was looking for something low in calories but filling, I chose the double chicken avocado salad, it was
Atmosphere: 3
Food: 5
Service: 5
My son just returned with some food from this particular El Pollo Loco.The chicken in my burrito was burnt. Not overcooked, it was black burnt. Same with his burrito, and they messed up my wife's El Pollo Bowl.The staff, as my son told me, was fighting with a customer.Staff, undertrained and unprofessionalFood, burnto to a blackened unidentifiable mess.I can assure you we will not be returning to this particular El Pollo Loco.There are two closer to the place of my employment, I'll just buy from those and bring it home.I don't expect a five-star restaurant from an El Pollo Loco, but I do expect some semblance of an edible meal.
Atmosphere: 2
Food: 1
Service: 1
Delicious grilled chicken, okay
Atmosphere: 4
Food: 5
Service: 4
They take EBT food stamps but that's the only time I can afford to eat
Atmosphere: 3
Food: 3
Service: 3
I've been going to this El Pollo Loco for over 15 years and I still go there today they got the best chicken in Carson hands
Atmosphere: 5
Food: 5
Service: 5
Love Polo Loco♥️♥️♥️
Atmosphere: 4
Food: 5
Service: 4
I ordered to take out. The older guy cooking needs to be reminded who he is cooking for. I was slow to oder as I couldn't read the menu, visual impairment, the cook was also taking the orders, he was pushing for me to order, there was no one behind me, he walked away and started cooking another order, he must taken before me. Instead of assisting in placing the order he was loudly challenging me read faster even though I told him I could see the combination plates were further away on the menu. He finally returns,q took my order and prepared the 3 smallest thighs he could cut. Goes to proof that complaints to the cook can be hazardous to your health and if the cook gets angry you better get out of his kitchen and go some place else.The food as always good, I'd one of the healthiest in fast food. 3 pieces where always that small I would order 4.
Atmosphere: 1
Food: 4
Service: 1
It's very disappointing to pick up your food order and the food is lacking in so many ways. My salad was so bland and the chicken was DRY. Customer service is very robotic from the cashiers; the cooks are always friendly but the cashiers seem to have zero personality and appear to be miserable. After coming to this location, I realized why when I do eat EPL why I avoid this particular location.
Always have fresh double chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Double Chicken Avocado Salad
Restaurantji Recommends
Service was good but the chicken is really burnt or dry most of the time and the portions are not consistent, sometimes I'm satisfied and then sometimes there's barely any chicken in the bowls/salads.
Atmosphere: 5
Food: 3
Service: 5
Came here since it's close to my MIL and the freeway back home to the IE. I regret stopping here and giving them my money. The chicken was old and dry. The avocado salsa was lacking salt and tasted like water. They served me warm flat soda without warning that they had no ice. I recommend staying as far away from this location as possible.
The chicken
Service: 3
Recommended dishes: Chips and Guacamole
We love El Pollo Loco on Carson St! The manager, Murphy , is always nice, friendly, and doesn't forget anything. All the employees, from cashier to cooks, are great and food is cooked perfectly! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rice and Beans from Pollo Loco, Creamy Cilantro Dressing, Mac & Cheese, Double Chicken Avocado Salad, Classic Chicken Burrito, BRC Burrito, Burrito, Chips and Guacamole
The service was good, the restaurant was clean. I really love El Pollo Loco!! What I don't like is that I spent almost 30 dollars on chicken (which did include 10 dollars off in the app,)so originally it would've been almost 40 dollars. Point is they gave me fresh chicken and old chicken, which ticked me off. I visit many different sites and there is always an issue. Did I return to the location...No. one reason is that I didn't live close. The second reason would be when you spend your money you expect good quality food and service. Throw that old chicken away and give consumers what they see on the menu, or in the window!!! & don't have careless employees that won't do their best to make our experiences a happy one.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Taco Salad, Double Chicken Tostada Salad, Creamy Cilantro Dressing, Double Chicken Avocado Salad, Avocado Salad