Burger King has been one of my favorite places for a quick breakfast for years now. BUT... UInfortunately, It;s changed over the past several months. I never use the drive through for several reasons. I like to go inside and get that personal service. It's gone! Now you have to order through some touch screen and sometimes the orders are all messed up. The employee who usually takes your order is now standing next to the touch screen and offers to help if you have trouble placing your order. The ordering process takes several times the amount of time that just placing your order in person takes. Also the food quality has dropped signifacantly. I'm so dissapointed!
Atmosphere: 3
Food: 3
Service: 2
Dr. Roy Gerbil (Mrs. Bowers)
The ice cream cones are basically a kiddie sized cone! Quit being so cheap BK….your a billion dollar company for crying out loud!
Atmosphere: 5
Food: 2
Service: 3
chris reading
Whopper, fries and a sprite.
Atmosphere: 3
Food: 3
Service: 3
Eva Davis-Nixon
The staff was friendly and doing their best despite seeming understaffed most of the time I drive through. It's your average fast food place, so like don't expect fine dining, lol. Some of these comments crack me up.
Service: 5
Ercan Kocak
I am a DoorDash employee, I get the answer that the product is missing in more than one burger king store, the last time I took a customer's order in your store on walnut street in Ca Chico, there are 3 drinks, there is no container to put the drinks. It would be better to close down instead of providing such service.
Atmosphere: 1
Food: 1
Service: 1
Jael Sayres
Bad service staff is rude food was burnt and there is never a manager on the floor when I need to speak to one hard to feel bad for a places that just looks like they don’t
Atmosphere: 1
Food: 1
Service: 1
Bilal Khan
It's not matained and it's no fault to the employees but I order a few items and the fresh were literally cold, only if I grabbed one while my card being charged also they did give me the sauce s that was the main part of my chicken frys but it needs to be major face-lift from 10 to 12 years ago where there would usually be a line for drive through... not sure if they lack cash flow or just don't care ???
Atmosphere: 2
Food: 3
Service: 3
Ray Carlson
Takes forever to acknowledge the drive-thru, even if there is no one else there. Gave me tots instead of fries for some odd reason. Been twice, but it's too much of a hassle to go again.
Atmosphere: 1
Food: 1
Service: 1
Kiwi Jello
Poor management. Took 20 minutes before I went to the counter and my order still was not ready. I asked to cancel the order, and the manager told me to wait longer. No thank you. After 20 minutes and being treated like I didn't matter and was bothering them, I won't wait another minute. Myself, and my family, will not be visiting Burger King again.The manager should be ashamed if this is the best he has to offer. Poor customer service. Long wait times. And unhappy employees who don't even smile and look lost.EDIT: Manager LIED about refunding my order. Never got a refund. Had to go through my bank to dispute it. Nice to know they will openly STEAL from customers as they treat them with disdain.
Atmosphere: 1
Food: 1
Service: 1
Shweta Krishnan
# The staff is Friendly and Good# Staff named Gil was so good and patience when we were taking long to order he was still good with us.# This place is clean and well maintained# The food is also good.
There's a reason this place had extremely low stars. I just came in here 8:00 am not a single customer in the lobby nor was there anyone in the drive throw. I made eye contact with the cook in the back, she gave me a half smile half smirk ? but said nothing, I waited there for a good 4 minutes with 0 acknowledgment the cook couldn't even say, hey there's someone at the register, nope nothing, so I obviously left. Hopefully someone that understands business within this establishment will see this and work this out. When I was a kid I loved BK but it's gone downhill and downhill bad.
Steven Phillips
So the last two times I’ve visited, I had to use the kiosk to place my order, and even though I verified the order correctly on the screen, both times my order was incorrect. I’m not sure if the options that are selected are visible to the person making the sandwich. My food was prepared super quick, but I guess it was too fast to be accurate.
Atmosphere: 1
Food: 2
Service: 1
Caden Trammell
Horrible wait time. Over 40min in the drive through with 3 cars ahead of me. Do not recommend if you want to get your food the same day.
Food: 1
Service: 1
Kristina Caperello
Great breakfast. Good buy one get one free specials.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: French Fries, Fully Loaded Croissan'Wich, French Toast Sticks, Whopper
Burger King has been one of my favorite places for a quick breakfast for years now. BUT... UInfortunately, It;s changed over the past several months. I never use the drive through for several reasons. I like to go inside and get that personal service. It's gone! Now you have to order through some touch screen and sometimes the orders are all messed up. The employee who usually takes your order is now standing next to the touch screen and offers to help if you have trouble placing your order. The ordering process takes several times the amount of time that just placing your order in person takes. Also the food quality has dropped signifacantly. I'm so dissapointed!
Atmosphere: 3
Food: 3
Service: 2
The ice cream cones are basically a kiddie sized cone! Quit being so cheap BK….your a billion dollar company for crying out loud!
Atmosphere: 5
Food: 2
Service: 3
Whopper, fries and a sprite.
Atmosphere: 3
Food: 3
Service: 3
The staff was friendly and doing their best despite seeming understaffed most of the time I drive through. It's your average fast food place, so like don't expect fine dining, lol. Some of these comments crack me up.
Service: 5
I am a DoorDash employee, I get the answer that the product is missing in more than one burger king store, the last time I took a customer's order in your store on walnut street in Ca Chico, there are 3 drinks, there is no container to put the drinks. It would be better to close down instead of providing such service.
Atmosphere: 1
Food: 1
Service: 1
Bad service staff is rude food was burnt and there is never a manager on the floor when I need to speak to one hard to feel bad for a places that just looks like they don’t
Atmosphere: 1
Food: 1
Service: 1
It's not matained and it's no fault to the employees but I order a few items and the fresh were literally cold, only if I grabbed one while my card being charged also they did give me the sauce s that was the main part of my chicken frys but it needs to be major face-lift from 10 to 12 years ago where there would usually be a line for drive through... not sure if they lack cash flow or just don't care ???
Atmosphere: 2
Food: 3
Service: 3
Takes forever to acknowledge the drive-thru, even if there is no one else there. Gave me tots instead of fries for some odd reason. Been twice, but it's too much of a hassle to go again.
Atmosphere: 1
Food: 1
Service: 1
Poor management. Took 20 minutes before I went to the counter and my order still was not ready. I asked to cancel the order, and the manager told me to wait longer. No thank you. After 20 minutes and being treated like I didn't matter and was bothering them, I won't wait another minute. Myself, and my family, will not be visiting Burger King again.The manager should be ashamed if this is the best he has to offer. Poor customer service. Long wait times. And unhappy employees who don't even smile and look lost.EDIT: Manager LIED about refunding my order. Never got a refund. Had to go through my bank to dispute it. Nice to know they will openly STEAL from customers as they treat them with disdain.
Atmosphere: 1
Food: 1
Service: 1
# The staff is Friendly and Good# Staff named Gil was so good and patience when we were taking long to order he was still good with us.# This place is clean and well maintained# The food is also good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
There's a reason this place had extremely low stars. I just came in here 8:00 am not a single customer in the lobby nor was there anyone in the drive throw. I made eye contact with the cook in the back, she gave me a half smile half smirk ? but said nothing, I waited there for a good 4 minutes with 0 acknowledgment the cook couldn't even say, hey there's someone at the register, nope nothing, so I obviously left. Hopefully someone that understands business within this establishment will see this and work this out. When I was a kid I loved BK but it's gone downhill and downhill bad.
So the last two times I’ve visited, I had to use the kiosk to place my order, and even though I verified the order correctly on the screen, both times my order was incorrect. I’m not sure if the options that are selected are visible to the person making the sandwich. My food was prepared super quick, but I guess it was too fast to be accurate.
Atmosphere: 1
Food: 2
Service: 1
Horrible wait time. Over 40min in the drive through with 3 cars ahead of me. Do not recommend if you want to get your food the same day.
Food: 1
Service: 1
Great breakfast. Good buy one get one free specials.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: French Fries, Fully Loaded Croissan'Wich, French Toast Sticks, Whopper
The food was good but the fries were
Food: 3
Service: 4