El Pollo Loco

5280 Philadelphia St, Chino
(909) 591-5889

Recent Reviews

Bob White

Went to get my pollo bowl no rice today! The young man who took my order, remembered me from previous orders and gladly took my order and went out of his way to make sure that it was correct! Anyone want to guess how much rice the girl in back gave me! She completely ignored the request. Expensive lunch to just throw away on a limited income!

Atmosphere: 5

Food: 1

Service: 5

Recommended dishes: Guacamole

kastro the Trucker

The girls are great....

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Tostada Salad

Jose Alfanso

What I don't like is that they don't accept EBT.

Atmosphere: 5

Food: 5

Service: 5

Joshua Vazquez

Fast drive thru delicious food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Avocado Salad

Jayman B.

once again wonderful service and great food from the staff , went through drive-thru and received my order with quickness and efficiency! Jaden & Joshua were very helpful and kind and deserve recognition for their hard work and great personalities!

Larry Meregillano

Good food in a fast food dinning atmosphere at a reasonable

Atmosphere: 2

Food: 4

Service: 3

Savannah C.

Hello everyone, I want to put a zero star on this restaurant because I got the pollo bowl and right when I got home the chicken was so raw so I got gross out and give the rest of the bowl to my dog. My dog enjoy it more than me. When they say this is the worst location ITS THE WORST LOCATION DONT COME HERE ESPECIALLY THEIR CLEANING IS HORRIBLE PLEASE SAVE A TRIP AND DONT COME HERE JUST GO TO CHIPOTLE INSTEAD

brittany neal

There is always something wrong with my food when coming here. Today the chips were so stale we couldn’t eat them. It’s 11 am everything should be fresh you all just opened.Last time the soup was extra watery there was no flavor what so ever

蘇雅慧

I order Festive Family Meal via app, they prepare my food very fast, the front lady is very nice.

Samuel Rodriguez

Very good taste of

Atmosphere: 5

Food: 5

Service: 5

Amy L.

My son went to ER after eating here.. Definitely food poisoning.. I also got one.. I contacted the manager regarding -no follow-up Called multiple times.. no call back.. Do not go there!

Alyssa J.

overall was very satisfied with my experience at this location. the customer service I received from jaden was outstanding and deserves recognition. he was so quick with our food and friendly. workers like this make you want to come back.

Laura T.

I know the original pollo bowl is only $5, but come on, put some more chicken in it. I had a lot of beans though lol

Fernando C.

Fucking burritos are half the size of any other pollo loco I been to get it together; are you all rationing around here?? Wtf

Keisheana Wright

The location on central and Philadelphia has the worst customer service in the drive through. The young lady was very impatient with taking our order. Everytime we ordered something her next question would be" is that it?" When we got our order and noticed the condiments we paid extra for were missing we were told they were in the bag when we had already checked twice and confirmed that they were not. Upon giving the lady constructive criticism, she smirked and said "yea,yea okay, is that it?". Definitely don't have to worry about me going back to that one

Atmosphere: 1

Food: 5

Service: 1

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