Subway

12865 Mountain Ave A, Chino
(909) 628-3815

Recent Reviews

Valoray Stewart

great price perfect

Atmosphere: 5

Food: 5

Service: 5

Marlyn Smith

I always love to eat here. Place is clean and tidy. Ingredients are always fresh and available. The girl in the morning Kor makes my sandwich perfectly. Tbh i prefer to order when she’s working as she happily greets me and prepare it exactly as i desire every single time.

Atmosphere: 4

Food: 5

Service: 5

Monica C.

I ordered online 2 sandwiches which was said to be done at 12:12 pm. When I arrived I was immediately questioned if I was there for pick up since I was staring at the empty pick up rack. They had my order ready but had it behind the counter which I have no complaints there. The restaurant was ok just like a normal subway drink station was packed properly as well as the chip rack was full too.When I arrived home I came to find out they didn't put tomato's or cucumbers on my veggie sandwich but it did come with everything else I ordered which is why I removed one star other than that it was quick in and out type of service.

Rae Watson

Dirty and unkempt. Person making sandwich, assuming owner, is always on her phone and acts like you're bothering her by making her work. She doesn't use gloves properly and is unsanitary.

Atmosphere: 1

Food: 1

Service: 1

Mandy R.

I placed a mobile order for pick up at 6:50 PM. I go in at 6:50pm and the girl and says "oh yeah he just started on it". What is the point of a mobile order? No sorry? I was parked in front of the store they were not busy, there was no reason why my order shouldn't have been ready at 6:50pm. This isn't the first time I've been here and had to deal with some shenanigans, but it will for sure be my last.

Achie L.

August 10 2023 7:40pm . Worst service ever. Angry guy took our order no name tags . EarPods on his ear. Take it out guy you're on the clock. He keeps repeating no more chicken. I wasn't ordering chicken. I was ordering steak. He keeps slamming and tapping on the pan and slamming on the toasting oven door. Never coming back to this subway ever again. Skip this one people there's better service at another business. Get rid of this guy management. Zero star if that's an option.

Valerie H.

The food was great and the employees were nice. I don't have any issues with anything behind the counter... but the public areas were pretty neglected. We got there right at Noon on a Saturday - no one was in line or even in the store. All the tables were dirty with grease and crumbs. Yhe iced tea containers didn't even look like they were working - one was empty and the other was 1/4 full but the liquid inside looked like it was left out from the night before. The floors needed to be swept. Basically - it looked like whoever was supposed to clean up the store the night before didn't do it.Also the main windows were all gooey from whatever signage they had in place previously... it just made the whole store look sloppy.

Alexis Rose

Amazing customer service by morning girl employee. she took my oder with a beautiful smile. She made the Sandwich exactly how I wanted. Got it yesterday planning to get one again today. Thanks yall

Atmosphere: 4

Food: 5

Service: 5

Cassandra Reyes

Horrible customer service and unsanitary the employee who claimed to be the manager horrible she had me standing there for almost 5mins before taking my order she was on the phone instead of doing her job. Not only was the customer service horrible she touched the floor with the gloves she was serving my food, I didn’t say anything at first thinking she was going to change her gloves but she didn’t and that’s when I asked for her to change her gloves. She literally when on the floor to look for the plastic bags and she thought it was ok to serve my food with the same gloves. She the manager imagine that’s what she’s showing her employees. Horrible people beware if you decided to go make sure they have clean gloves.

Ana

Amazing customerservice by lady working in mornin time. Even though she just opened the store andwas organizing the food area, she promptly took my oder with a smile. Sub she she made was clean and exactly as I wanted. I work nearby so will surely be coming back for my morning sandwichs.

Cassandra R.

HORRIBLE CUSTOMER SERVICE, I just when to get a breakfast sandwich, the girl claimed to be the manager not only did she had me waiting for almost 5 mins when I was the only person there she was on her phone instead of doing her job and to top it up she put on gloves to start my order not only she was still on the phone but she touched the floor with the gloves she was going to touch my food, she was looking for the plastic bags super unsanitary. I didnt say anything because I was thinking she was going to change her gloves until I realized she wasn't and I asked for her to change her gloves before touching my food. she's the manager imagine what she's teaching her employees people please beware of this place if you decide to go NOT Sanitary.

Steve H.

This Tuna Sandwich was without any Tuna! What a crappy sandwich! Does the owner know? Does he or she tell employees not to put tuna on sandwiches? Damn I think I would have been lucky to get a whole teaspoon of tuna! But the good thing about the place was the girl was friendly and the order was ready when I got there. Two more good things to say is the vegetables were good and it wasn't crowded.LOL

Daniela Hernandez

I always get a BLT from this location. Idk who makes my sandwich but they put they whole subbussy into it I swear. It's AMAZING

tuzo909

Today 1-10-23. Decided to give another chance to subway!!! I shouldn’t cuz I came in at 8:45 am and I say good morning to the lady working in there !! She didn’t even respond or have an eye contact with me! So I waited for around 7-8 minutes and she even moved or said anything to me!! So I left the establishment with no lunch for work!! Thanks subway you definitely sucks!!

R S.

So I have to say we were pleasantly surprised. We ordered 3 large platters for our daughter's baby shower on 10/22/2022. We ordered early and they made sure our order was correct (which is rare anymore) and ready on time. The bread was the freshest we've had at a Subway location in a long time. Everything was VERY FRESH. Everyone loved the food. The personnel (Orion and others) were very polite and helpful as well. Thanks goes to this location for taking some of the stress out of planning an event like this. I would definitely use this location again.

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